Chuck Barry [email protected] (702) 589-3850 Goals of Security Operations Protection and Safety of Customers Protection and Safety of Employees Protection of Assets How are Goals Accomplished? Physical Security Surveillance Operations (Independent) Investigations Security Triangle Physical Security Surveillance Investigations Security Operations are Key Departments in a Gaming Operation Security protects customers, employees and assets Surveillance is an independent part of security effort In most gaming jurisdictions Surveillance is responsible to someone outside the gaming entity; Usually to someone in the Corporate Organization and/or Board of Directors. Background of the Gaming Industry and Security Operations Gaming industry is a heavily regulated industry. There are Internal Controls (IC’s) for most of the Casino Operations: Internal Controls are written by a State Gaming Regulatory Body. Each gaming entity within a state also develops it’s own Internal Controls. Examples of departments which require Operational IC’s: Audit Cage – Count Rooms Casino Operations Slot Operations Security Surveillance Typical Gaming Corporation Organizational Chart State Regulators Can Set Security Standards Define Equipment First Aid Equipment, i.e. AED’s, wheel chairs Can Mandate Paramedics for operation Define and Establish Standards for Camera Coverage ○ Back of House ○ Casino Floor ○ Hotel Coverage ○ Point of Sale Camera Coverage State Regulators Can Set Security Standards Define Records That Will Be Kept Daily Log Incident Reports Define Video Recording Standards Gaming – 30 Images Per Second, 4cif Back of House & Security – 7.5 Images Per Second Define Manpower For Security Operations Arming of Security Officers Physical Security First Part of Security Triangle Customer Service Friendly and helpful to customers Uniforms vary from property to property Knowledge of State Law’s/Gaming Reg’s Laws of Arrest Detention Search/Seizure Use of Force Trespass/ Eviction Maritime Security (Marsec) Levels Normal (Level 1) High (Level 2) Severe (Level 3) Physical Security Children’s Safety Unattended/Lost Minors Emergency Procedures Medical Emergencies Alarms (Robbery, Distress) Evacuation Procedures ○ Disasters (Natural and Manmade) ○ Active Shooter Physical Security Dispatch Officer Monitors and dispatches officers to calls via two way radio system Monitors security CCTV system Signs in vendors and visitors Physical Security Posted Security Positions Cage area Main entry doors Employee entrance Hotel Elevator Banks ○ Check for room card key Entrances to Riverboat Casino’s ○ Underage Patrons ○ Excluded Patrons Physical Security Casino Patrols Looking for criminal activity ○ Purse snatchers; Rail birds: casino cheats ○ Underage or intoxicated patrons Fills and Credits ○ Money to and from gaming tables Table Drops and Slot Drops ○ Movement of boxes to count room Money movement within casino Assistance to guests Physical Security Hotel Patrols Looking for non guests Open doors Fire and safety hazards – write reports Assistance to guests Garage and Grounds Patrols Illegal activity Parking and safety hazards Illegally parked or abandoned vehicles Lighting Surveillance Second Part of Security Triangle Separate, independent department for casino operations In smaller properties the recording of all cameras is handled by the surveillance department, but the monitoring of security cameras is done by security personnel In large properties security has its own camera system How is Surveillance Utilized? Reactive Security Cameras – All are Recorded, But Not Monitored ○ Parking Garages and Parking Lots ○ Hotel Stairs ○ Hotel Elevator Lobbies ○ Restaurant Points of Sale ○ Back House Exits ○ Bars / Lounges ○ Valet Parking How is Surveillance Utilized? Pro Active Casino Camera’s – Recorded and Monitored 24/7 ○ Cage ○ Count Rooms ○ Slot Machines ○ Table Games ○ All Entry / Exits to Casino How is Surveillance Utilized? Security can have their own monitors to watch activity Video is looped through the Casino Surveillance System Security camera outputs are segregated to Security, they cannot view Casino cameras. Casino Surveillance records all activities Security CCTV System Exterior Cameras (Perimeter) Parking Lots ○ PTZ and/or Fixed ○ Lighting Parking Garages ○ PTZ and Fixed ○ Lighting ○ Guest Elevator Cabs ○ Elevator Lobbies ○ Each Driveway Entrance ○ License Plate Camera ○ Stairs Exterior Camera’s Main Building (Casino) Exterior Camera’s – PTZ and Fixed Monitor No Parking Zones Vehicular Bomb Threat Entrances/Exits (Inside/Outside) Emergency Exits Only (Motion, Fixed) Walkways (Fixed, PTZ) Hotel Exterior Camera’s Entrances / Exits Loading Docks Building Perimeter No Parking Zones Parking Lots Parking Garages Elevator Cabs Guest Elevator Lobby Area Stairwells – Ground Level Hotel Interior Camera’s Emergency Exits Emergency Tower Stairwell Exits Elevator Cabs Guest Employee Guest Elevator Lobbies Public Access All Guest Floors (If Budget Allows) Hotel Interior Camera’s Front Desk General Area Cashier Positions Valet Luggage Room Security Holding / Interview Room Audio Microphone Employee Banks Casino Interior Camera’s Lobby and Gathering Locations Chase Cameras Follow People Employee Entrance/Exit Restaurant/Bar POS Arcades Investigations Third part of security triangle Corporate Compliance Policy Compliance Investigations Employee background investigations; all employees Vendor investigations Internal Investigations Violations of company policy; federal law; state law and local law Security Triangle Physical Security Surveillance Operations Investigations QUESTIONS?