* Conflict Resolution
Presented by Ruth Campbell
Wherefore, my beloved brethren, let every man be swift
to hear, slow to speak, slow to wrath: James 1:19
1.What is conflict?
2.Who has conflict?
3.How do I resolve conflict in a
Christian manner?
There are three truths: my truth, your
truth and the truth.
— Chinese Proverb
*1. What is Conflict?
Conflict is a struggle between
opposing needs, principles, ideas,
goals, aims, beliefs, values, etc.
*Myths About Conflict
It is always _______.
Someone is always _______, and you’re always right.
It occurs simply because our personalities are _________.
Conflict will resolve itself over _______.
People always _______ when they are part of a conflict.
It only affects the two parties __________.
It happens because of a stubborn or uncaring __________.
Taken from “Increase the Peace” Ombuds Office Apollo Corporate University
*Questions or Comments
*2. Who has Conflict?
Matthew 7:20-21 Wherefore by their fruits ye
shall know them. Not every one that saith unto
me, Lord, Lord, shall enter into the kingdom of
heaven; but he that doeth the will of my Father
which is in heaven.
People should know we are Christians even when
we have conflicts.
*3. How do I Resolve Conflict
in a Christian Manner?
Matthew 18:15 Moreover if thy brother shall trespass
against thee, go and tell him his fault between thee and
him alone: if he shall hear thee, thou hast gained thy
1. Talk directly with the person who offended you or
that you offended.
Proverbs 18:19
A brother offended is harder to be won than a strong
city: and their contentions are like the bars of a castle.
Psalm 119:165
Great peace have they which love thy law: and nothing
shall offend them.
*Good Communication - LISTEN
L - Listen carefully and actively.
I – Intelligently respond
S – Sustain a Christian attitude.
T – Think before you speak.
E – Employ courtesy.
N – No interrupting.
Ultimately, communicate with others as you would like
them to communicate with you, including body language.
Ephesians 4:26-27 Be ye angry, and sin not: let not the
sun go down upon your wrath: Neither give place to the
2. Deal with the conflict quickly. Prayerfully ask God
when to talk with the person.
Ephesians 4:31-32 Let all bitterness, and wrath, and
anger, and clamour, and evil speaking, be put away from
you, with all malice: And be ye kind one to another,
tenderhearted, forgiving one another, even as God for
Christ's sake hath forgiven you.
3. Completely deal with the issues.
Matthew 18:16-17 But if he will not hear thee, then take
with thee one or two more, that in the mouth of two or
three witnesses every word may be established. And if
he shall neglect to hear them, tell it unto the church:
but if he neglect to hear the church, let him be unto
thee as an heathen man and a publican.
4. If necessary bring someone to mediate the conflict.
*Questions or Comments
Conflict is a struggle between opposing needs,
principles, ideas, goals, aims, beliefs, values, etc.
Everyone has conflicts
We resolve conflicts by talking directly with the person
we have a conflict with, by trying to resolve the
conflict as soon as possible, by completely resolving the
conflict when possible and by bringing someone to
mediate the conflict, if necessary.

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