Emotional Intelligence

Campus to Career
March 12, 2014
Celine O’Neill
Beginnings of Emotional Intelligence
• Early 1900s - movement to measure cognitive intelligence (IQ) as
predicting success.
• People excelled despite having average intelligence.
• 1980’s - Emotional Intelligence (EQ) received current name.
• Studies linked EQ to personal achievement, happiness, and
professional success.
EQ vs IQ
• EQ taps into an aspect of behavior that is distinct from
• While IQ is not flexible, EQ can be developed
EQ vs Personality
• Personality is a result of hard-wired preferences,
e.g. introversion vs. extroversion
• Personality traits appear early in life, and they are
EQ Skills
• There are four EQ skills:
• Personal Competence: Self-Awareness and SelfManagement skills
• Social Competence: Social Awareness and
Relationship Management skills
Personal Competence
• Self-awareness is your ability to understand your
emotions in the moment and not let your feelings rule
• Self-management is your ability to use your awareness of
your emotions to stay flexible and positively direct your
Social Competence
• Social awareness is your ability to accurately pick up on
emotions in other people
• Relationship management is your ability to use your
awareness of both your own emotions and those of
others to manage interactions successfully
EQ and Health
• Unaddressed emotions strain the mind and body.
• Link between EQ and susceptibility to disease. Stress,
anxiety and depression suppress the immune system
which is tied to your emotional state.
EQ and Professional Excellence
• EQ accounts for 60% of success in many types of jobs
• It is the single biggest predictor of performance in the
workplace and the strongest driver of leadership and
personal excellence.
• 90% of high performers are also high in EQ
EQ not a Single Ability nor is it Universally
• We can have strengths in one part of EQ
• It links well to jobs that require extensive attention to
• New evidence shows that when people hone their
emotional skills, they become better at manipulation
How to Improve Your EQ
Observe how you react to people
Do a self-evaluation
Examine how you react to stressful situations
Take responsibility for your actions
Examine how your actions will affect others before you take those
• The Emotional Intelligence Quick Book, Travis Bradberry and Jean Greaves,
• Emotional Intelligence 2.0, Travis Bradberry, Jean Greaves and Patrick M.
Lencioni , 2009
• Emotional Intelligence, Daniel Goleman, 1995
• “The Dark Side of Emotional Intelligence,” The Atlantic, Adam Grant, 2014

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