Quality - Microsoft Learning Campaign Factory

Report
2013 Learning
Competency Program
Updates
Jaime MacDonald
Learning Competency Project Manager
Karen Fassio
MSL Channel Enablement Manager
Agenda
2
Program Reminders
•
•
•
November 1st is the start of the 2013 enrollment year
KPI’s are measured based on 4 complete rolling quarters of KPI
activity
By re-enrollment date (aka anniversary), partners must meet
competency requirements including KPIs to continue in the
competency
2013 Requirements Overview
Category
Credentials
Business Assessments
Customer Evidence
Silver Competency
Gold Competency
Employ or contract with two Microsoft Certified Trainers
(MCTs).
Employ or contract with four unique MCTs.
New: 1 of the 4 MCTs must be current in one of 3 exams:
70-583, 70-246, 70-247
Renew: Meet Silver Learning competency KPIs.
Renew: Meet Gold Learning competency KPIs.
New: Approved Learning Competency Business Assessment
New: Partners must upgrade to gold level—cannot be earned as a
new partner in the program
Licensing
Employ or contract with one person who has passed the
Microsoft licensing overview assessment.
Licensing
Employ or contract with one person who has passed the Microsoft
licensing overview assessment.
Sales
Employ or contract with one person who has passed the
updated Learning competency sales assessment.
Sales
Employ or contract with two people who have passed the updated
Learning competency sales assessment.
One of the following:
• New: Provide three verifiable customer references.
• Renew: Participate in Metrics that Matter
One of the following:
• Upgrade: Provide five verifiable customer references.
• Renew: Participate in Metrics that Matter
KPIs for 2013 Enrollment Year
November 2012-October 2013
2012 Enrollment Year
Consumption
•MOC, DMOC, Custom MOC
•Community Courseware
•eLearning
•Prometric Exam Purchase
Quality
•>75% MOC to MTM – 100% NSAT
credit
•74-50% MOC to MTM = 90% NSAT
credit
•49-25% MOC to MTM= 80% NSAT
credit
•<25% MOC to MTM = no NSAT credit
Contribution
•Prometric exam delivery
•Certiport exam delivery
•First Look Clinics
•MCT Survey Reviews
2013 Enrollment Year
Consumption
• MOC, DMOC, Custom MOC
• Community Courseware
• eLearning
• Prometric Exam Purchase
Quality
• >75% MOC to MTM – 100% NSAT credit
• 74-50% MOC to MTM = 90% NSAT credit
• 49-25% MOC to MTM= 80% NSAT credit
• <25% MOC to MTM = no NSAT credit
Contribution
• *NEW: Tech Showcase events:
•≤25 attendees = 20 KPI Points per event
•≥26 attendees = 50 KPI points per event
• First Look Clinics— transition to Tech
Showcase
• MCT Survey Reviews
• Prometric exam delivery
• Certiport exam delivery
Learning Competency Partner Benefits
Benefits available for Silver Competency
Benefits available for Gold Competency
Same as Silver plus….
Enable

Training-use software licenses

Training-use software licenses (Gold Level)
Create Demand



Microsoft Learning Class Locator Student referral tool
Microsoft Learning Campaign Factory
Utilize Software Assurance Training Vouchers

Priority listing on Microsoft Learning Class Locator Student referral
tool
Sale

Rights to market, advertise and deliver open enrollment classes
taught by a MCT using Official Microsoft Learning Products
Courseware customization services
Access the Courseware Library/Courseware Marketplace
Microsoft Learning Sales Academy
Participation in the Learning Partner Incentive Program



7.5% MOC discount
Eligible for Microsoft account management
Eligible for additional incentive options




Retain
•
•
Access Metrics that Matter (MTM) Student evaluation tool and
reports
Learning Competency partner e-mail Newsletter, Web site & RSS
Feeds
Target Updates
•
•
Targets will be calibrated based on the new KPI changes
Targets vary by country and will be updated on the Campaign Factory reports
Developed Market
(ie: United States)
Consumption
Quality
Contribution
Silver A
400
130
50
Silver B
600
120
25
Gold A
3000
140
400
Gold B
600
130
200
Consumption
Quality
Contribution
Silver A
500
120
100
Silver B
1000
50
110
Gold A
2500
135
200
Gold B
500
125
100
Emerging Market
(ie: Russia)
Enrollment Cadence
• Partners with enrollment end dates between November 2012 and March
2013 will have the 2012 KPI’s count towards enrollment
• Partners with enrollment end dates between April 2013 and October
2013 will be measured using the 2013 KPI’s
Enrollment Timing
KPI Start
Timeframe
KPI End Timeframe
KPI Targets
Nov 2012-Dec 2012
Oct 2011
Sept 2012
2012 Targets
Jan 2013-Mar 2013
Jan 2012
Dec 2012
2012 Targets
Apr 2013-June 2013
April 2012
Mar 2013
2013 Targets
July 2013-Oct 2013
July 2012
June 2013
2013 Targets
KPI Reporting is available for partners on the Microsoft Learning Campaign Factory
website located at http://www.mslcampaignfactory.com/KPI_Reports.aspx
Consumption KPIs
Elements of Consumption
• Total Official Microsoft Learning Product (OMLP) Days purchased
• Total Courseware Library (CWL) Days purchased
• Microsoft Certification Exam Purchases (Prometric exam purchases only)
• Microsoft Official E-Learning Universal Vouchers
• Reselling Microsoft Official E-Learning
Consumption Element
Purchases
Consumption KPI Value
Microsoft Official Course (MOC) Days
1 Student day
* 1 Consumption KPI
Digital Microsoft Official Course (DMOC) Days
1 Student day
* 1 Consumption KPI
Custom Microsoft Official Course (MOC) Days
1 Student day
* 1 Consumption KPI
Custom Microsoft Official Course (MOC) Modules
3 Custom Modules
1 Consumption KPI
Courseware Library (CWL) Community Content
1 Student day
Consumption KPI varies from .5 – 1 KPI
Microsoft Certification Exam Purchases - Prometric
1 Exam
1 Consumption KPI
Microsoft Official E-Learning Universal Vouchers
1 Vouchers
2 Consumption KPIs
Microsoft Official E-Learning Reseller IW Collection
Microsoft Official E-Learning Reseller Tech Collection
Microsoft Official E-Learning Reseller IW Course
8 Collections
1 Collection
15 Courses
1 Consumption KPI
2.5 Consumption KPIs
1 Consumption KPI
Microsoft Official E-Learning Reseller Tech Course
2 Courses
1 Consumption KPI
Microsoft Official E-Learning Reseller IW Library
1 Library
1 Consumption KPI
Microsoft Official E-Learning Reseller Tech Library
1 Library
7 Consumption KPIs
Quality KPI
Elements of Quality
• Overall NSAT Rating ((Very Satisfied Customers – Very Dissatisfied Customers Dissatisfied Customers +100)
• Ratio of MTM surveys to units purchased (MOC, DMOC & Community
Courses)
Units to MTM Ratio
% of Overall NSAT Score earned for KPIs
> 75%
100%
74% - 50%
90%
49% - 25%
80%
< 25%
0%
Example 1: Company A purchased 100 units of MOC, 70 MTM student surveys have been submitted and
their an Overall NSAT score of 150.
Quality KPI points earned = 90% of their Overall NSAT score (150) or 135 Quality KPI points
Example 2: Company B purchased 10,000 units of MOC, 2000 MTM student surveys have been submitted
and their Overall NSAT score is 190.
Quality KPI points earned = 0% of their Overall NSAT score (2000/10,000 = 20%) or 0 KPIS
Note: Quality KPI points are based on 4 complete quarters of data and are calculated at the Organization
Level only.
Contribution KPIs
Elements of Contribution
• NEW: Tech Showcase
• Prometric exam delivery
• Certiport exam delivery
Contribution Area
Contribution KPI
≤25 attendees
20 KPI Points per event
≥26 attendees
50 KPI points per event
Prometric Exams Delivered
1 exam delivered
1 contribution KPI
Certiport Exam Delivered
1 exam delivered
1 contribution KPI
Tech Showcase
Note: KPI points for Tech Showcase events will only be awarded for events that Learning Partners close
out and confirm the final number of attendees. Points will not be awarded for registered events and
estimated attendees.
2013 Enrollment Checklist
Requirements
Partner Action
Enrollment Timing
New FY13 Requirements begin November
1, 2012
Know your enrollment end date
(Anniversary) and start early – You
can re-enroll 90 days before your
Anniversary date. Manage your
profile in the Partner Membership
Center.
MCT Requirements
2 MCTs per Silver-level org
4 Unique MCTs per Gold-level org
Ensure your organization meets
requirements at organizational level
Customer References
3 customer references for Silver
5 customer references for Gold
Or Metrics that Matter
Sign up and use Metrics that Matter
KPI Requirements
Partners must meet KPI targets prior to
enrollment anniversary date. KPI’s are
measured on 4 complete rolling quarters
Check your KPI’s on Campaign
Factory to ensure your organization
is meeting requirements in time for
your re-enrollment
Program Milestones
November 2012
• 2013 enrollment
begins
• New 2013 KPI
changes
implemented
• 2012 targets apply
for enrollment
• KPI timeframe (Oct
2011-Sept 2012)
January-March
2013
July 2013
• New 2013 Targets
announced / 2013
KPI reports available
on C.F
• 2012 targets apply
for enrollment
• KPI timeframe (Jan
2012-Dec 2012)
• New 2013
KPI targets
apply for
enrollment
• KPI
timeframe
(July 2012June 2013
• 2013 WPC
December 2012
April - June 2013
• 2012 targets
apply for
enrollment
• KPI timeframe
(Oct 2011-Sept
2012)
• New 2013 KPI
targets apply for
enrollment
• KPI timeframe
(Apr 2012-Mar
2013
KPI Reporting and Help for Partners
Regional Service Centers (RSCs) are the
frontline support for Learning Partners.
•
•
RSC’s can assist with requirements, partner
benefits, managing a partner account, Learning
KPI inquiries and general questions
They can even access Partner reports from
Campaign Factory
For KPI discrepancies, Learning Partners should
be prepared to provide documentation to
troubleshoot
•
•
•
•
Courseware invoices
Exam invoices
Test center IDs
MTM Overall NSAT report
Find your local Regional Service Center
Program Resources for Partners
•
Learn more about the Learning Competency benefits and requirements on the MPN
Partner Portal: https://mspartner.microsoft.com/en/us/pages/Membership/learningcompetency.aspx
•
Visit Campaign Factory for marketing materials, to learn about the latest campaigns,
request Windows Azure 30-Day passes, program benefits and more:
http://www.mslcampaignfactory.com/Index.aspx
•
Monitor your KPIs on Campaign Factory
http://www.mslcampaignfactory.com/KPI_Reports.aspx
•
Use Metrics that Matter
https://www.metricsthatmatter.com/mtm/default.aspx
•
Manage your MPN Partner Profile:
https://mspartner.microsoft.com/en/us/Pages/Membership/my-membership.aspx
THANK YOU

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