Introduction - ABC Central Florida

Report
The
Construction Industry Council of
Central Florida
Timothy L. Johnson, AIA/NOMA
Permitting Services Division Manager
City of Orlando
C
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Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?
Economic
Development
Department
City Planning
Permitting
Services
Business
Development
Code Enforcement
C
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Downtown
Development Board &
Community
Redevelopment
Agency
Transportation
Planning
Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?
Building
Department
Public Works
Permitting
Services
Division
Finance
Department
C
Fire Department
Planning/Zoning
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Permitting is a
combination of several
City Departments- serving
as a ONE stop for
development
Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?
Permitting
Services
Division
Business Tax
Receipts
Customer
Service
C
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Plans Review
O
R L A N D O
Inspection
Services
Organization |
Staff | Industry Update | Advisory Boards | Customer Service | What is New?
Key Managers to Know and Contact:
Tim Johnson- Division Manager- 407.246.2075
Bob Pike- Building Official- 407.246.3306
Traci Parker- Customer Service Manager- 407.246.2803
Keith Grayson- Chief Engineering/Zoning Plan Review- 407.246.3234
Don Fields- Chief Building Plan Review- 407.246.2654
Jack Richardson, P.E.- Fire Protection Engineer- 407.246.3150
Donald Pittman- Inspections Services Manager- 407.246.2805
Roy Eden- Chief Building Inspector- 407.246.3551
Ron Terry- Chief Electrical Inspector- 407.246.3544
Olivia Boykin- Chief Engineering Inspector- 407.246.3223
Jennifer Moreau- Asst to the Division Manager- 407-246-3311
Thea Walker, Economic Development Coordinator- 407.246.2679
Sherita Polke- Client Relations Coordinator- 407.246.3273
Permitting Services is comprised of 80 staff, dedicated to Customer Service!
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Organization | Staff |
Industry Update | Advisory Boards | Customer Service | What is New?
Applications Received
26,930
24,820
23,542
19,706
18,692
2008
17,690
2009
2010
2011
2012
Number of Applications increased by 8.5% from 2012 to 2013
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2013
Organization | Staff |
Industry Update | Advisory Boards | Customer Service | What is New?
Permits Issued
28,469
23,145
22,428
18,542
17,641
2008
16,903
2009
2010
2011
2012
Number of Permits Issued increased by 23% from 2012to 2013
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2013
Organization | Staff |
Industry Update | Advisory Boards | Customer Service | What is New?
Permits Issued by Discipline 2013
Fire
7%
Engineering
9%
Building
35%
Plumbing
14%
Mechanical
11%
Electrical
24%
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Organization | Staff |
Industry Update | Advisory Boards | Customer Service | What is New?
Inspections Performed
101,384
85,342
71,233
65,675
2008
60,418
2009
58,794
2010
2011
2012
Number of Inspections Increased by 42.3% from 2012 to 2013
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2013
Organization | Staff |
Industry Update | Advisory Boards | Customer Service | What is New?
Inspections by Discipline 2013
Engineering
8%
Fire
6%
Building
40%
Plumbing
15%
Electrical
23%
C
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Mechanical
8%
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Organization | Staff | Industry Update |
Advisory Boards | Customer Service | What is New?
Permitting Services Division
Building and
Fire Code
Appeals Board
•Hears Building and Fire Appeals Cases
•Meets Monthly
•7 Members from the Community
Permitting
Advisory
Committee
•Met for 18 Months to review our
Process and made recommendations
to streamline the process
•16 Members from the Community
*Bi-Monthly Industry Update for the HBA
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Organization | Staff | Industry Update | Advisory Boards |
Customer Service | What is New?
Customer Service is an action word
for PermittingSome of our key features include:
•Plan Review for Residential- Five Days
•Plan Review for Commercial- Fifteen
Days (some projects may take longer)
•On-line Payment of Permit Fees
•On-Line Checklists
•Pre submittal/Pre design meetings
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Organization | Staff | Industry Update | Advisory Boards |
Customer Service | What is New?
We also have Community Educational SessionsSome of the past topics include:
•The Platting Summit
•When Do I need a Permit?
•Signs and Accessory Structures
•Orlando Builds
•Green Building
•Solar Energy Presentation
•Stucco Installation
•Pools and Spas
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Organization | Staff | Industry Update | Advisory Boards | Customer Service |
What is New?
We are Busy…..
•There was a 40% increase in the number of applications
received over the previous two years
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Organization | Staff | Industry Update | Advisory Boards | Customer Service |
What is New?
We are Busy…..
Visitors in our Lobby
36,987
27,560
2008
29,456
2009
30,544
31,146
2010
2011
33,251
2012
Visitors in the Lobby Increased by 11.2% from 2012 to 2013
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2013
Organization | Staff | Industry Update | Advisory Boards | Customer Service |
In 2013We increased our staff to keep pace
with industry•5 New Permit Technicians
•1 Fire Plans Examiners
•4 Construction Inspectors
•Currently adding additional staff to assist
with the call volume
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What is New?
Organization | Staff | Industry Update | Advisory Boards | Customer Service |
In 2013We created an in-progress Roof
Inspection
•Only on Re-Roof Permits
•Homeowners confidence is increase
•Helps to prevent unlicensed activity, by
checking the project before it is
completed.
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What is New?
Organization | Staff | Industry Update | Advisory Boards | Customer Service |
This yearWe are launching a Pilot
Appointment Program•Assist with wait times
in the lobby
•Individualized help for
Customers
•No waiting
•Ensures that applications
are complete
•More to come……
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What is New?
Organization | Staff | Industry Update | Advisory Boards | Customer Service |
This yearEconomic Development
Information System (EDIS)
•We will have an RFP to replace
our current Tidemark System
•The new system will include
Electronic Plan Review
•Our current system is more
than 10 years old
•More to come……
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What is New?
Organization | Staff | Industry Update | Advisory Boards | Customer Service |
Questions?
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What is New?

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