Introduction to ISARR Uporaba informacijskega sistema ISARR Modul za vnos podatkov MVP Jernej Ladinik, Boris Kodelja Ljubljana, 2011 Ljubljana, 30.11.2010 Content of the presentation • • • • • • • General information about the ISARR Purpose and objectives of the ISARR ISARR and support processes Single Entry Point as a gateway ISARR in figures Arhitecture of the ISARR User support center General information about the ISARR • ISARR is a modern designed international information system that provides one-stop implementation of key processes that are necessary for monitoring the implementation of various development programs, operations and project implementation and reporting on results and their analysis. • IS ISARR has developed Republic of Slovenia, its operator is the Government of the Republic of Slovenia for Local SelfGovernment and Regional Policy (GORP), acting as the Managing Authority (MA) for the European cohesion policy and European territorial cooperation. • Basis for the establishment of the system: Slovenia's Development Strategy (SDS), National Development Programme of the Republic of Slovenia (DRP), Law on balanced regional development and EU Regulations 1260/99, 438/01, 1083/06 and 1828/06. Purpose and objectives of the ISARR • Providing support to all processes of preparation and implementation of development programs and to facilitate their monitoring in one place. • Combining or integrating different information systems aiming at state development policies. • Systematizing collected data under the principles of collection and compilation of statistical data, taking into account the different needs of analysts and reporters. • Supporting the lowest level of data collection (supporting data entry close to source creation). • Providing support documents. • Supporting as much as possible processes to beneficiaries and other participants, thus reducing their administrative burden (e-store, ecertification, e-signatures, etc.). to the process of storing and archiving ISARR supports processes: • Planning at the level of development programs, operations and projects; Implementation at the level of operations and projects; Payment at the level of operations, projects and schemes of State aid; Drawing at the level of operations; Support processes: • • • • • • • • Systemically controlled user access through a single site (single entry point); System and user administration; Analysis and presentation of data; Connectivity with other IS (1x data acquisition used anywhere). Funding process support (1) Business event Registration of paid receipts Beneficiary Cash flow Issue of receipt Payment of receipt Recipient Funding process support (2) Business event Cash flow AfR process IB AfR issue Registration of paid receipts AfR payment Budget of the RS Beneficiary Funding process support (3) Business event Cash flow RfP issue EC CfR Process CfR issue PA CfR execution RfP execution AfR Process IB AfR payment EC Account Suspense account of the PA Budget of the RS Arhitecture of the ISARR – System administration Single Entry Point - Planning • MJR – Module for public tenders (more) Implementation • Funding process support (more) Payment • Funding process support (more) • Planning process support (more) Analysis and reporting • MAP – Module for data analysis (more) • MSP – Module for status reporting (more) User administration and support • MRS – Module for reference system (more) • MAS – User administration module (more) (picture) • MPP – Module for data transfer (more) Disbursement • Funding process support (more) ISARR is a comprehensive international information system According to the series of criteria ISARR is one of the most comprehensive national and international systems of RS • Complete support the processes of planning, implementation and monitoring of development programs • Supports 7 development programs • 10+ dynamically configurable "mega" processes • Over 3,000 registered users • 150-200 simultaneous users of the system • Support for cross-border projects (Austria, Croatia, Hungary) • Connected to 8 fiscal IS (MFERAC, IS-PA, AJPES, e-CRP, APZ.net, ISCSD, SAOP, IS-PA2007) • Support for two financial perspectives • 5 billion € under the Cohesion Policy • Over 100,000+ programs, operations and projects • 4,000+ operations of the current financial perspective • 400,000+ registered documents ISARR is a comprehensive international information system According to the series of criteria ISARR is one of the most comprehensive national and international systems of RS In the last three years (2008-2011): • Over 250 lots of functional upgrades • Resolved over 5,000 applications submitted by users • Over 17,000 interactions (phone calls, e-mail ...) to users within the user support center • Over 150 different courses for different target groups • Over 3,200 users • Constant support of 16 qualified persons Arhitecture of the ISARR User support center (1) User Support Center serves user in solving problems GORP Sector for monitoring and evaluation Project office Coordinator if users at IBs Users at IBs USC • Web portal •Telephone exchange in Slovenian and English User support center (2) The CPU enables the following to users of the ISARR system: • • • • Reporting defects. Asking questions related to the system. Help in use of the system. Knowledge database: • Frequently asked questions (FAQ). • Instructions for use of applications (HOW TO). • User documentation and detailed instructions. • • • Access to literature related to training. Access to urgent information in real time via a telephone exchange. Information on eliminated defects. User training Users benefit from a lot of training to acquire the necessary knowledge to work with the ISARR. Two types of training: • • • Presentation / On-site support (intended for a wider audience). Education on dedicated workstations (up to 12 people). Dedicated education perform the following modules / processes: • • • • • • Implementation process (MVP) in Slovenian and English Module for public tenders (MJR) Planning process (MNR) Payment and Disbursement process (MČS) in Slovenian and English Module for data analyses (MAP) User Administration module (MAS) Features: • • • Content is always tailored to users Difficulty / detail on the role of users Duration: • On-site support: 1-3 hours • Education on workstations: 8 lessons Thank you for your attention!