Getting Started with Verizon VoIP

Report
Getting Started - Aastra
UNC
© 2011 Verizon. All Rights Reserved.
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Verizon VoIP
Objectives
Provide a detailed look at the Aastra phones
Place, receive and end a call
Transfer a call
Initiate a conference call
Access voicemail via the phone
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Verizon VoIP
Making a call
No 7 required for outside dialing
No 1 required for long distance
Extension dialing is 5 digits when using VoIP system
To call other departments and its not on VoIP system
use 10 digit dialing
For all other outside calls use 10 digit dialing
For international calls dial 011 + Country Code +
telephone number
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Verizon VoIP
Voicemail
Voicemail external access number 919-428-2828
This can be 5 digit dialed from VoIP phone 82828
Temporary passcode is 996200 for voicemail setup
No voicemail integration for forwarding or
transferring calls between the VoIP phones and
Centrex phones
To set up voicemail, access internal website,
http://its.unc.edu/CommTechnology/engineering_and_operations/cus
tomer_services/voice-messaging/personal-mailbox/index.htm
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Verizon VoIP
Aastra Phones
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Aastra 673i
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Aastra 55i
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Voicemail access
Do Not Disturb
Blank
Voicemail
indicator light
Directories
Save directories
Delete directories
Call forward on
Call forward off
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Key Panel
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Key Panel continued
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Make a call
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Volume
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Answer a call
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Hold
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Transfer
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Conferencing
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Conferencing continued
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Call Pickup
•
Call Pickup - Call Pickup will allow you to pick up the longest
ringing phone call within your Call Pickup Group.
• *98 Call Pickup – press *98#
• Directed Call Pickup - Directed Call Pickup will allow you to pick
up a specifically ringing phone call within your Call Pickup
Group.
• *97 Call Pickup –Dial *97 # and the extension you would like to
pickup.
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Call Park
• To Park a Call
• While on a call:
• Press the Hold soft-key on your SIP Phone.
• Select an available LINE and Dial*68#.
• Follow the prompts to enter the extension to which you want to
park the call.
• OR
• Press the # key to park it to your own extension or on the line
you accessed.
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Call Park Pick Up
• Select a LINE and Dial *88#.
• Follow the prompts to enter the extension where the call was
parked.
• OR
• Press the # key to pick it up from your extension.
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Additional Features
• The Directory List is your personal phone book, stored within
your phone. You can enter up to 200 entries in the Directory by
adding them manually, or by saving the number and name from
other lists (Display, caller, or redial) stored on your phone. Each
entry can contain a maximum of 16 characters.
• Redial allows you to quickly redial the last number that was dial
out from your phone. The last 100 numbers dialed are accessible
via the Redial button.
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Contacts and Support
Contact ITS Communication Technologies
919-962-HELP
Option 1
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