001 - Miser Users Group

Report
1
Preparing for
MISER 2013 Releases
Lenn Freeman, MISER Product Manager
Jackie Roberts, MISER Product Manager
Release 2013.1 and Release 2013.2
• Improve Client Service
• Operational Efficiency
• Revenue Generation
• Improve User Experience
• Internal Policy Control
• Regulatory
3
IMPROVE CLIENT
SERVICE
IMPROVE CLIENT SERVICE
• MISERStudio Virtual Sales Desk
–
–
–
–
New Client Add
New Account Opening
Email Account Acknowledgement
Electronic Signature Capture
Benefits:
Secure Real-time Access to MISER
Serve client on the go at their location
Modular offering
Role-based solutions
5
IMPROVE CLIENT SERVICE
eBanking
• New Inquiry - View of Posted and Pending ACH items
– Inquiry transaction options:
• Date Range for Posted, Received or Release Dates
• Posting Type – Posted, Pending, List of Items
– Inquiry will display:
•
•
•
•
•
•
•
•
•
Application and Account Number
Posting Date
Release Date
Received Date
Reject Reason (if rejected)
ACH Transaction Code
Transaction Amount
Name
Company ID
– Not available for MISER ACH Solutions or MKE ACH Customers
Benefit: Reduces calls to call center by expanding self-service
6
IMPROVE CLIENT SERVICE
eBanking
• Suppress Restricted Line of Credit Balances on eChannel
– Will no longer provide line of credit balance if account is restricted
•
•
•
•
NL-LOCK-FLAG 1-6
NL-MAT-ADV-CTRL = 0
NL-DT-MAT < Current Date or
NL-STOP-DRAW-DT < Current Date
– Transactions changed in eBanking (VBTP)
•
•
•
•
•
•
CFCUS/CFCS2 - Customer/Member Profile Inquiry
MSCRQ (Check Request) – Check Request
NLAR2 – Line of Credit General Inquiry
NLHIS – Line of Credit History
NLARA – Line of Credit History
1-Step Transfer – X2$ One step transfer
Benefit: Reduced customer/member confusion when accessing account balances through
eChannels
7
IMPROVE CLIENT SERVICE
ATM and Debit Processing
• Merchant Name Display
– Provide clear and understandable information on all POS transactions
• Storage of merchant name when received from switch or location of transaction if merchant name is not
provided in transaction
• Information stored in the first 25 characters of the description
• Available for Checking, Savings and Line of Credit
– MISER history displays will be modified to present merchant name
– Exclusions:
• No modification to transactions prior to installation of Release 2013.1
• Transactions posted for offline ATM institutions
• Postings through batch files
Benefit: More complete information provided resulting in less confusion and calls
8
IMPROVE CLIENT SERVICE
ATM and Debit Processing
• Expand integration with EFT Milwaukee
– This project continues our efforts to provide best in class
integration to FIS products
• Expanded services to include:
–
–
–
–
–
VRU card activation
PIN change at ATM
Cash deposit indicators and storage
Foreign Notification
Expanded message formats
9
IMPROVE CLIENT SERVICE
EFT UPDATE – EXPAND BASE2000 CREDIT CARD INTEGRATION
• Continued improvements to the BASE2000/MISER integration provides more
consistent end-client experience reducing call center and client services
– Expansion of name and address sent to BASE2000 (30 characters)
– Prevention of cash advances through internet channel if card is not active
– Apply PCI compliance to Credit Card Numbers
– Apply MISER transaction level security
– Prohibit addresses more than 30 characters in length for BASE2000 institutions
– Card activation via branch channel
– Support of the June 2013 NCUA delinquency reporting change (12-CU-12)
Benefits:
Better management of addressing resulting in fewer returned cards
Improved security for card holders through PCI and transaction level security
Improved delinquency management by presenting delinquency in days vs. months
10
IMPROVE CLIENT SERVICE
Communication Management
• Combination Structure Housing both eAlerts
•
•
•
•
•
•
•
and eDelivery Accountholder Decisions
Customer/Member subscription information
stored on MISER for easy research and client
service
Standard alerts with automatic enrollment
Real-time alert processing for balance changes,
check alerts and more
27 predefined alerts available
Alerts managed by FIS Enterprise Alert System
eDelivery managed by FOS or others
E-mail limit
– AP-MAX-E-MAIL
• Limit on number of usable e-mails allowed for alerts and
delivery
11
IMPROVE CLIENT SERVICE
eAlerts – Real –Time Processing
• 27 Alerts available
• Parameters related to Alerts
– AP-AFFIL-ALERTS
– AP-AUTO-ALERTS
• Necessary to determine whether alerts not requiring a subscription are automatically generated
– AP-ALERT-PGN
• Populated with MISER Institution ID (e.g. FL99)
• MISER uses this field in conjunction with the institution number to create a unique identification on EAS
– AP-ALERT-PGN & AP-ASSN-NBR (i.e.
FL99001
FL99002)
Benefit: Ability to provide real-time balance and check clearing alerts; additional alert
options
12
ALERT MESSAGE SAMPLE – PHONE NUMBER CHANGE
13
ALERT MESSAGE SAMPLE – HIGH BALANCE ALERT
14
INSTITUTION LEVEL CONTROL FILE
CCP-ASSN-NBR
000 Applies to all institutions in the database
001-999 Institution level override
Institution Identification Number
CCP-COMM-ID
Communication ID
CCP-EXTERNAL-ID
001 – 099 – Reserved for Groups
100 – 199 – Reserved for Alerts
200 – 299 – Reserved for eDelivery
300 – 999 – Reserved for future use
8000 – 8999 : EAS Assigned eAlerts available in the MISER system
CCP-GROUP-ID
CCP-DESCRIPTION
Alternate communication ID number in account subscription record.
Name of communication service
Subscription Group Number
Description
External Vendor ID
1 - Elected Subscription
3 – Mandatory
1 - Alert
CCP-STATUS
0 - Not offered
2 - Auto-subscription
0 – None
2 – Delivery
0 - Not available
2 - Not offered
CCP-EMAIL
0 - Email is not available
1 - Email is available as a communication method
Email Delivery Option
CCP-TEXT-MSG
0 - Text messaging is not available
1 - Text messaging is a communication method
Text Messaging (SMS) Option
CCP-PRINT
0 - Use program to determine if print is allowed
1 - Printed document is available as communication
Print Option
CCP-ADVANCE-DAYS
Default number of days in advance of event to send e-alert/notice/form
Advance Notification
CCP-BALANCE-TYPE
0 – Account/Principal
1 – Available/Calculated amount due
Balance Type
CCP-FREQUENCY
0 - Triggered from transaction event
1 - Daily (end of day)
Event Frequency
CCP-EFILE-SPLIT
CCP-PAPER-FEE
0 - Use the program to determine separate file
Fee to assess when notice sent
1 - Split electronic delivery statements/notices into a separate file
Delivery File Split Option
Paper Delivery Fee
CCP-DELIVERY-DEST
Freeform vendor name, IP address or other distinguishing factor that indicates where delivery documents are processed
Document Delivery Destination
CCP-DCTRL-LOC
0 - No Print Control Line
2 - Print Control Line on every page
Delivery Control Print Location
CCP-DEFLT-AMT
Default threshold amount, if none supplied by client
CCP-ENROLLMENT
CCP-TYPE
Enrollment Option
Electronic Message Type
1 - Offered
Availability
1 - Print Control Line when new account/client document begins
Default Amount
CONTROL FILE SAMPLE TABLE
(SOME FIELDS NOT LISTED)
Assn
ID
Ext ID
Group
Description
Type
Enroll
001
100
8000
000
Available Balance
Alert
Optional
001
101
8001
000
Low Balance
Alert
Optional
001
121
8021
000
Email Change
Alert
Mandatory
001
200
000
MRD009–Statement
Delivery
Automatic
001
201
001
MSR175 –Exception
Delivery
Optional
001
202
001
NDD298 –Exception
Delivery
Optional
CONTROL FILE SAMPLE TABLE
(SOME FIELDS NOT LISTED)
Assn
ID
Ext ID
Group
Description
Type
Enroll
001
101
8000
000
Available Balance
Alert
Optional
001
102
8001
000
Low Balance
Alert
Optional
001
120
8021
000
Email Change
Alert
Mandatory
001
200
000
MRD009–Statement
Delivery
Automatic
001
201
001
MSR175 –Exception
Delivery
Optional
001
202
001
NDD298 –Exception
Delivery
Optional
Client is enrolled in alerts because there is an e-mail address
- Changes to e-mail address will send automatically: mandatory alert
Client subscribes to the following alerts:
- Daily Available Balance request to e-mail 1 at 5:00 am and cell phone at
9:00 am.
- Low Balance alert to cell phone
- Statements to be e-delivered to email 1
- Paid and Returned Exceptions (All channels) to e-mail 1 and cell phone.
CONTROL / SUBSCRIPTION SAMPLE TABLE
(SOME FIELDS NOT LISTED)
Assn
ID
Ext ID
Group
Description
Type
Enroll
001
100
8000
000
Available Balance
Alert
Optional
001
101
8001
000
Low Balance
Alert
Optional
001
121
8021
000
Email Change
Alert
Mandatory
001
200
000
MRD009–Statement
Delivery
Automatic
001
201
001
MSR175 –Exception
Delivery
Optional
001
202
001
NDD298 –Exception
Delivery
Optional
ID: 100
CFM Account
APPL Account
EM1: Y
EM2: N
SMS: Y
ID: 101
CFM Account
APPL Account
EM1: N
EM2: N
SMS: Y
No subscription
record for
ID 020:
Mandatory alert
ID: 200
CFM Account
APPL Account
EM1: N
EM2: Y
SMS: N
ID: 001
CFM Account
APPL Account
EM1: Y
EM2: N
SMS: Y
ACCOUNT LEVEL FIELDS
• Fields defined by application
•
•
•
•
•
– Client may opt out, or be forced out of enrollment
Enrollment and subscription fields for Client level
– Include Alerts and Delivery
– Records enrollment and cancellation dates
Subscription fields for monetary applications
– Include Alerts and Delivery
Subscription for Plans
– Include delivery only
Subscription for Cards
– Includes alerts only
External Relationships
– Fields exist, but not currently implemented
19
• Client
0001
– Email Record (CFMEM)
[email protected][email protected]
– Cell (321) 123-4567
• Spouse
• Checking Account
– Client JTO
– Spouse JTO
• Loan Account
0002
– Email Record (CFMEM)
[email protected]
– Cell (321) 123-4589
555
444
– Client JTA
– Spouse JTA
• Savings
333
– Client SOL
• Certificate
222
– Spouse SOL
Client and spouse want to get a daily balance
alert to all three emails and two cell phones.
DAILY BALANCE ALERT CONFIGURATION
Client
CFM: 1
Appl 10
Number 555
Spouse
CFM: 2
CFM-CELL-PHONE
321) 123-4567
CFM-CELL-PHONE
321) 123-4589
SMS
CFMEM
Sequence 01 (EM1)
[email protected]
CFMEM
Sequence 02 (EM2)
[email protected]
EM1
EM2
Daily Balance ID: 100 EXT ID: 8000
CFM 00000001
AP/Acct 10 00000555
SMS
EM1
CFMEM
Sequence 01 (EM1)
[email protected]
Daily Balance ID: 100 EXT ID: 8000
CFM 00000002
AP/Acct 10 00000555
Email Address Configuration
Client
CFM: 1
CFMEM-EMAIL-ADDR (1)
CFM-SEQ (7)
[email protected]
Appl
10
Number
555 sequence 1)
01 (Email
CFM-CELL-PHONE
CFMEM-ASSN-NBR
321) 123-4567
001
SMS
SMS
CFMEM-APPL-CODE
30 (CFM)
CFMEM-ACCT-NBR
0000000001
CFMEM-DT-LAST-FM
01/01/2012
CFMEM
CFMEM-MISC-CODE
(2) EM1 User Defined Field EM1
Sequence
01 (EM1)
CFMEM-MISC-DATE (3)
User Defined Field
[email protected]
CFMEM-FAILURE-CNT
CFMEM
EM2
Sequence 03 (EM2)
[email protected]
CFMEM-FAIL-DATE
Daily Balance ID: 001 EXT ID: 8000
CFM 00000001
AP/Acct 10 00000555
Spouse
CFM: 2
CFM-CELL-PHONE
De-implemented:
321) 123-4589
Status
Use-Code
Msg-Format
CFMEM
Sequence 01 (EM1)
[email protected]
Number of times this e-mail had invalid address return
If this field is greater or equal to control, then
Daily
ID: address
001 EXTwill
ID:be8000
subscriptions
tiedBalance
to this e-mail
printed
CFM
00000002
instead.
AP/Acct
00000555
Date of receipt
of the10
most
recent invalid address return
DAILY BALANCE ALERT SUBSCRIPTION SAMPLE
Client
CSM-ASSN-NBR
CFM:
1
Appl 10
Spouse
001
Number 555
CFM: 2
CSM-APPL-CODE 10
CFM-CELL-PHONE
CFM-CELL-PHONE
CSM-ACCT-NBR
555
321) 123-4567
321) 123-4589
SMS
SMS
CSM-COMM-ID
001
CSM-EXTERNAL-ID 8000 (System updated – no updates by user)
CSM-CIF
1
CFMEM
CFMEM
Sequence 01 (EM1)
Sequence 01 (EM1)01/01/2012
EM1
EM1
CSM-LAST-FM
[email protected]
[email protected]
CSM-SUBSCR-DT
01/01/2012
CSM-CANCEL-DT 00/00/0000
CFMEM
CSM-EM1
Sequence 03 (EM2)Y(es) EM2
Daily Balance ID: 001 EXT ID: 8000
CSM-EM2
[email protected] Y(es)
CFM 00000002
CSM-CELL
Y(es)
AP/Acct 10 00000555
CSM-PRINT
(no)ID: 8000
Daily
Balance ID: 0010EXT
CSM-AMOUNT
Dollars/cents for minimum, high and low thresholds
CFM
00000001
CSM-DAYS
AP/Acct
10 00000555 Number of days in advance: used with payments due/maturity
COMMUNICATION MANAGEMENT - eDELIVERY
• Parameters related to e-Delivery
– AP-AFFIL-ALERTS
– AP-DELIVERY-FAIL
• Number of delivery attempts to a specified address allowed. Once exceeded, subscriptions revert to
print.
• Parameters
•
– PSV-DELIVERY-DFLT
– PCD-DELIVERY-DFLT
– PND-DELIVERY-DFLT
– PNL-DELIVERY-DFLT
– PLN-DELIVERY-DFLT
Allow for Green Account automatic e-delivery for all documents
– 0 – Paper Delivery
– 1 – Electronic Delivery
24
COMMUNICATION MANAGEMENT - eDELIVERY
CUSTOMER/MEMBER FACING DOCUMENTS IN 2013.1 – 39 PROGRAMS/DOCUMENTS
e-Delivery Name
Program
Description
Originator ACH Notices TWR009
Posted ACH
Transactions Notice
TWD001
ACH Originator NOC and Returned Item Advices - TWR009
Exception Notices
TWD003
ACH NSF/Representment Notice - TWD003
Exception Notices
TWR010
Exception Notices
MSR175
ACH Exception Advice - TWR010
Overdraft/Exception Notice - NDD098/398/MSR175 *surveyed as one
Exception Notices
NDD299
Exception Notices
Periodic Commercial
Analysis
NDD398
MRD300
Commercial Account Analysis - MRD007/MRD300
Periodic Statements
MRD007
Monthly/Periodic Statement - MRD007/MRD009 *surveyed as one
Periodic Statements
Returned Deposited
Notice
MRD009
Monthly/Periodic Statement - MRD007/MRD009 *surveyed as one
MRD010
Return Deposit Notice - MRD010
ACH Notices Record - TWD001
Electronic Transaction NSF/UNF Notice - NDD299
Overdraft/Exception Notice - NDD098/398/MSR175 *surveyed as one
25
COMMUNICATION MANAGEMENT - eDELIVERY
CUSTOMER/MEMBER FACING DOCUMENTS IN 2013.1 – 39 PROGRAMS/DOCUMENTS
e-Delivery Name
CD Advance Maturity
Notice
Notice of Certificate
Renewal
Program
Description
SVR598
Certificate Renewal/Maturity Notice - SVR598
SVD091
Renewal Notice - SVD091
B-Notices
Overdraft Protection
Transfer
Overdrawn Account
Notice
Overdrawn Account
Notice
MSR910
W-9/B-Notice Form - MSR910
NDD198
Overdraft Protection Transfer - NDD198
NDD396
Overdrawn Account Notice - NDD396/SVD396 *surveyed as one
SVD396
Overdrawn Account Notice - NDD396/SVD396 *surveyed as one
Reg D Notice
MSR508
Accounts Exceeded Limit (Reg D) Notice - NDR/MSR508 surveyed as one
Notice of Rate Change
NLFP10
LOC Rate Change Notices - NLFP10
Past Due Notice
Escrow Analysis
Statement
NLFP06
LOC Past Due Notice - NLFP06
LNA404
Escrow Analysis Statement - LNA403/404 *surveyed as one
Loan Billing Statement
LNM216
Loan Statement and Bill - LNM216
26
COMMUNICATION MANAGEMENT - eDELIVERY
Customer/Member Facing Documents in 2013.1 – 39 Programs/Documents
e-Delivery Name
Program
Description
Loan Billing Statement
LNM216
Loan Statement and Bill - LNM216
Past Due Notice
Rate/Payment Change
Notice
LNM203
Loan past Due Notice - LNM203
LNM215
Rate/Payment Change Notices - LNM215
Plan Withholding
SVD100
Retirement Withholding Notice - SVD100
Safe Deposit Box Bill
Sweepback
Confirmation Letter
Billing and Maturity
Notices
Dormant Status
Change Notice
SDR200
Safe Deposit Box Notice - SDR200
Sweepback Processing Program -NDD994
NDD994
Billing and Maturity Notices Program - LNR781
LNR781
MSR932
Dormant Status Change Notice - MSR932
27
Communication Management - eDelivery
CUSTOMER/MEMBER FACING DOCUMENTS IN 2013.2 – 10 PROGRAMS/DOCUMENTS
e-Delivery Name
Program
Description
Year End Reporting 1099-MISC APA400
1099-MISC Account Payable - APA400
Annual Loan Statement
LNA408
Annual History Statement - LNA408
Year End Reporting 1098
LNA460
1098 Interest Paid Form - LNA460
Year End Reporting 1099-C
LNA463
1099-C Cancellation of Debt - LNA463
Year End Reporting 1099-INT
Year End Reporting 5498 for
Plans
Year End Reporting 5498 for
Plans
Year End Reporting 1099 for
Plans
Year End Reporting Plan
Statements
Plan Required Minimum
Distribution
MSA402
1099-INT Interest Form - MSA402
MSA408
5498/5498-EAS/5498-SA - MSA408
MSA409
5498/5498-ESA/5498-SA - MSA409
SVA451
1099-R/1099-Q/1099-SA Form - SVA451
SVR529
Retirement Statement/Substitute 5498 - SVR529
SVR534
Savings/Certificate Regulated Plan RMD Notice - SVR534
28
IMPROVE CLIENT SERVICE
ADDITIONAL FEATURES
• Ability to see 24 x 7 pending transactions via teller
platform
– Available to ATMMISERNet institutions only
– Additional feature to Pending Transaction Feature provided
in 2012
– New transaction allows client support (teller) to:
• View detail Electronic Banking transaction activity during nightly
processing
• Savings, Checking, Line of Credit and Loan application history will
be available
Benefit: Provides means to research cardholder questions if
ATMMISERNet is not online
29
IMPROVE CLIENT SERVICE
HSM SUPPORT – MISER BA AND MISER DESKTOP
• Charlotte Service Bureau (Late 2013)
– Support ATM/Debit Card PIN changes via DeskTop
– Support card swipe and PIN verification for client record
inquiries
– Licensed service
• In-House Customers
– Support ATM/Debit Card PIN changes via DeskTop
– Support card swipe and PIN verification for client record
inquiries
– Requires HSM Device at institution site
Benefit: Provides ability for customer/member to change PIN
30
IMPROVE
OPERATIONAL
EFFICIENCY
IMPROVE OPERATIONAL EFFICIENCY
BUSINESS INTELLIGENCE
• Mailing Label Capability
– Creates two new sample reports listing client name(s) and current mailing address which
can be used in the creation of mailing labels.
• One report will select all open, non-corporation accounts with a balance greater than or equal to a
user specified balance
• One report that will select all open accounts with a balance greater than or equal to a user specified
balance which may include the joint clients’ name.
• Access to ATM Datasets via MISER Business Intelligence
– New report that will select all ATM/Debit cards that have a checking account tied to the
card, based on the user specified card status, user specified card and list all checking
accounts linked to the card.
– New report that will select ATM transactions based on a posting date range.
32
IMPROVE OPERATIONAL EFFICIENCY
MISER DESKTOP – MISER BA
• Perform Search if the ‘Add’ button is selected without a search within
MISER BA
– Avoid duplicate records by keeping the integrity of the RCIF system
Benefit: Maintains the integrity of a single RCIF record per client
• Add FRB Calculator to new transactions within MISER BA
– The FRB Calculator will now be available on the Exchange Check and Money
Order Sold transactions.
33
IMPROVE OPERATIONAL EFFICIENCY
MISER DESKTOP – MISER BA
• Workflow Authoring Toolkit
– MISER Branch Automation now supports workflow with:
• Transaction linking
• Data Conditions
34
35
IMPROVE OPERATIONAL EFFICIENCY
FIS CONNECTIONS INTEGRATION – PHASE 1
• Alternative to MISER SAM for Branch Automation
• Provides increased flexibility and features using FIS Connections
• Available as part of the 2012.2 release
•
•
– Pilot to begin after MUG
Released with new user-interface for MISER Branch Automation in Release 2013.1
Features Include:
– Making Referrals
– Acting on Recommendations
– New Customer/Members Recommendations
• New customers/members are sent to Connections in real-time
• Allows any new customer/member campaigns to be returned
Benefits: Increased ability to provide referrals and recommendations, improved reporting and
management
36
CONNECTIONS – RECOMMENDATIONS
37
PRODUCT RECOMMENDATION
38
PROSPECT AFTER REFERRAL
39
COMPLETED REFERRAL
40
PROSPECT – AFTER REFERRAL
41
ACCESSING REPORTING
42
EMPLOYEE PERFORMANCE REPORT
43
MISER DESKTOP INTEGRATION EXAMPLES
44
MISER DESKTOP RECOMMENDATIONS
45
MISER DESKTOP PROFITABILITY
46
IMPROVE OPERATIONAL EFFICIENCY
EFT UPDATE
• Improved Corporate Debit Card Management (EFT)
– Provides consistency between personal and corporate debit card
embossing
• Corporate names will now be on Embossed Name 1
• Employee names will now be on Embossed Name 2
• Élan To-Host Maintenance
– Hot carding performed on the Élan card platform will be sent to
MISER
• Updated device driver to accept “To-Host” maintenance transaction
• Eliminates redundant entry of hot carding
• Ability To Purge Unused Card Class
– Eliminate teller/platform confusion and errors by removing unused
card classes
– Requires no cards be attached to the card class
47
IMPROVE OPERATIONAL EFFICIENCY
MISER LENDING - Multiple Participations Teaser Rate Support
• Supporting participated commercial loans an initial yield reflecting the “teaser”
•
rate through fixed yield
– Reduces overhead to manage off-MISER
– Single source for MP participation reporting and remittance
– Initial fixed yield supporting teaser rate
– Variable rate periods supported
Set Up Transactions Include Yield Set Up
48
IMPROVE OPERATIONAL EFFICIENCY
MISER LENDING – MULTIPLE PARTICIPATIONS TEASER RATE SUPPORT
49
IMPROVE OPERATIONAL EFFICIENCY
MISER LENDING – DELINQUENCY SPECIAL PROCESSING FOR LINES OF CREDIT
• Provides ability to manage all delinquent loan types in a
single manner
– Duplicates loan DSP feature
– Maintenance and flags defined by specific set of parameters by
delinquency type
• Allow for same PDLQ- set to function for both loans and NL
– Added parameter (PDLQ-NLFLG-CTL{1-40}) – setting of NL lock and other flags
• Some PDLQ- parameters will only be applicable for specific application
• Added new NL- fields from tracking delinquency category
–
–
–
–
NL-DELQ-CAT
NL-DELQ-CAT-DT
NL-DELQ-CAT-CTR
NL-DELQ-CAT-TYPE
Benefit: Reduces training and special instructions based on type of
lending product
50
IMPROVE OPERATIONAL EFFICIENCY
MISER DESKTOP - SmartCOLLECTOR
• SmartCOLLECTOR Enhancement for ALR
– Implement the enhanced ALR Master Inquiry into the Host Online Inquiry screen, adding
more fields to the display
• SmartCOLLECTOR - Increase size of Attention Box Size
– Increased size of Attention Box to accommodate 250 characters (increased from 125)
• SmartCOLLECTOR – Promise limits
– Provide a new option that limits how far a collector can set the due date of new promises
Benefit: Prevents promise to pay dates from being set well into the future.
51
IMPROVE OPERATIONAL EFFICIENCY
COMMUNICATION MANAGEMENT - eDELIVERY
• Eliminate Printing of eDelivery
customer/member facing documents
– Supported in same structure as eAlerts
– Manage institution offerings and accountholder
selections
– Accountholder election sent in the print or data file
header for each statement/notice
– Addition option to support ADA vision impaired
statements (note: requires additional agreement to
produce):
•
•
•
•
Braille
Large Print
Audio
Compact Disk
Benefit: Eliminates printing of eDelivered documents
52
IMPROVE OPERATIONAL EFFICIENCY
MISER DEPOSITS - DORMANT ACCOUNT MANAGEMENT IMPROVEMENTS
• Provide functionality to reinstate an account to dormant status
•
when a transaction is error corrected
Dormant Activity Reports Modified (NDD073 and SVD023)
CER
• Multiple Transactions/Error Correction
– An asterisk (*) before the transaction code indicates additional transactions
occurred after the account was changed to active status.
– The Financial Institution must verify that the status is accurate.
• Dormant Date display:
• Status display:
Shows both original and new dates
Shows both original and new status
Benefit: Will reduce overhead for your back office and branch teams
53
IMPROVE OPERATIONAL EFFICIENCY
MISER DEPOSITS - DORMANT ACCOUNT MANAGEMENT IMPROVEMENTS
• Produce notices to accountholders:
• When a dormant account has activity to ensure activity was conducted by an authorized
party
• An account becomes dormant
• New Parameter: WXP-DORM-NOT-CTRL
0 = Do not produce notices
1 = produce notices only when the status changes from 1 (open and active) to 2 (dormant)
2 = produce notices only when the status changes from 2 (dormant) to 1 (open and active)
or to 3 (closed)
3 = both 1 and 2
• New program - Dormant Status Change Notice (MSR932) – has a card file
– Includes both notices and report listing
54
IMPROVE OPERATIONAL EFFICIENCY
MISER DEPOSITS
• Escheatment Processing
– Added name of state to heading of report to allow easier management of process
– Useful only if the Financial Institution reports to multiple states via separate runs
– Card 7, columns 49-56 allows for 8 characters to add to the end of the report heading
• E.g. ‘FL–Final’; ‘GA–Pre’
• Delivery Option – Extended Hold Notices
•
– Now supports the DEPCON format allowing for institution defined format
Improve Credit Union Numbering Feature – Automatic Generation
– Enhanced new set up transactions (NL1) and (NSU) to generate based on parameter value
• Originally required that BA pre-allocate the account number to create the correct account with suffix
• MISER BA will now pre-populate the CFM number into the index from the session, and MISER will
generate correctly
– New options for suffix generation, or no automatic generation
• Credit Unions use mortgage origination packages that create the account number scheme
– Enhance Split Beneficiary Transaction to accommodate automated account number
generation
• Did not accurately generate the new account numbers based on the beneficiary member number.
55
IMPROVE OPERATIONAL EFFICIENCY
PROGRAM AND TRANSACTION SPECIFIC NEWS
• Program Resequence – DLYEXP
• Transaction Sunset – ECHO
•
•
– Final Active Charge Off
– Final Active Charge Off Reversal
Program Sunset – Old Investor Reporting
– LNM276 – Freddie Mac Form 308 (Accounting Group Control) program
– LNM279 – Freddie Mac Form 101 (Delinquency Status Report) program
– LNRDLQ – Freddie Mac Form 100 (Monthly Summary of Delinquencies)
– LNR511 – Sold Loans Report program
Product Sunset – Investor Reporting for Line of Credit Accounts
56
REVENUE GENERATION
REVENUE GENERATION – CERTIFICATE PENALTIES
• Minimum penalty amount
– Account Type Parameter PCD-PENALTY-MIN
– Database field S-PENALTY-MIN
– MISER will calculate penalty based on penalty code on
account. If less than amount in S-PENALTY-MIN, then
MISER will post the field amount instead.
• New penalty code 52
– 50% loss of interest for remaining term, not to exceed 365
days
– Simple interest calculation
• New penalty code 53
– 7 days interest without regard to term
– Simple interest calculation
58
REVENUE GENERATION – LENDING
• Expanded Prepayment Penalty Sequences
– Expand from 5 to 9 records per loan
– Offered for all loans and lines of credit products
– No other new functionality
59
REVENUE GENERATION
CONNECTIONS INTEGRATION TO MISER BRANCH AUTOMATION
• Extend the integration of Connections to
•
•
•
include real-time results for Recommendations
through MISER Branch Automation
Extend the integration of Connections to
include real-time results for Referrals through
MISER Branch Automation
If customer uses Connections, disable SAM
Referral functionality
Pass MISER Branch Automation new client
record to Connections real-time
60
IMPROVED USER
EXPERIENCE
IMPROVE USER EXPERIENCE
• SmartWRITER - Add Additional Bookmarks
– Add S-DAYS-OD as an available bookmark on letters
– Add Interest Rate as a Special Bookmark, providing the option for users to choose the format
printed on letters
• MISER Administrator Enhancements
•
– Enhanced to support more complicated parameter structures
– Now supports SQL
– Updated user-interface with subtle improvements
Single Sign-on Support thru FIS Portal
– SSO completed by July 2013 through MISER Desktop:
•
•
•
•
Image Centre – Archive
Image Centre – Other
Qualifile
BASE2000
62
INTERNAL POLICY
INTERNAL POLICY
• Certificate Deposit Management
– Limit the amount of additional deposits during
grace period
– Institution defined via global amount tables
• Ability to Service Charge for Dormant Accounts
based on Account Types
– Options are now available to include and/or exclude
base on account type
64
INTERNAL POLICY
• Certificate Deposit Management
– Limit the amount of additional deposits during
–
–
–
–
grace period
Product level option (PCD-GRACE-MDEP) using
global amount tables
Each deposit is independent; if the limit is 5,000,
then multiple 5,000 deposits may post during the
grace period.
Enhances current functionality where options for
maximum balance during grace cannot exceed
either 1) twice the account balance or 2) 100,000
Suggestion – set both limits as a group; no deposit
can exceed 5,000, up to twice the account balance
during the grace period.
65
INTERNAL POLICY
• Ability to choose which account types are
selected for dormancy inclusion
– Options are now available to include and/or exclude
based on account type in SVR526
• Originally only able to select products to service charge;
but all accounts would become dormant.
– Allows Financial Institution to select account types
that align with statement drop and change it with
cycle or in advance of the cycle
– Also allows FI to both charge selected accounts; and
change those same selected accounts to dormant in
the same run
– May select individual account types or ranges of
account types.
• Card 3 added for dormant selection
66
REGULATORY
REGULATORY
• VISA Mandates
– PAVD (PIN Activated Visa Debit)
• Allow institution processing option – PIN or signature transaction
– Cash Back Support
• Enhance MISER to support cash back for debit transactions base
don VISA rules
– Regional Network – Pinless Transactions
• MISER will manage Pinless Transactions based on regional
network
• Co-Op Mandate (VISA Cash Back Option)
– Requires issuer to provide partial pre-authorization if
account has funds to cover the purchase, but not cash back
68
REGULATORY – YEAR END
• FATCA Requirements
– Track Non-Financial Foreign Entities (NFFE) and Global Intermediary Identification
Number (GIIN)
– Support various tracking and certification dates as defined
– Ability to withhold, charge, track and report at current rate (30%)
– Track request dates and NFFE and GIN Certification
• Data Inflight
• ITIN And 1042S Requirements
– Tracking of ITIN expiration dates
– Plan for future reporting, tracking, activity when ITIN expires
– 1042S Reporting for additional countries as defined by the IRS
•
•
Service Bulletin 1304-0057
No MISER Changes Needed
• Year End Required Changes
69
REGULATORY – REG Z
CLOSED END – FIRST MORTGAGES SECURED BY REAL ESTATE
• ARM Notices – Change Format and New
•
•
•
Initial ARM Notice for all Servicers
Statement Change Required For Servicers
With Over 5000 First Lien Mortgages
Compliance Date – January 10, 2014
Changes In 2013.1 For Revised Late Charge
And Unapplied Funds Processing
– Late Charge Processing will be 100% financial
including charges, waiving, etc.
– Unapplied Funds – must identify purpose (i.e.,
Payments, Loss Draft)
• Statements will be changed with the 2013.2
release
– Format and information dictated by Dodd-Frank
– Finalized in October 2012
Visit FIS Client Portal MISER
Product Management – Reg Z
Forum
70
CLOSED-END REGULATION Z CHANGES PREPARATION
INDEX DESCRIPTION – REQUIRED FOR ARM NOTICES
• Added ability to set up index description in GNDS- dataset
– GNDS-KEY-1 = Applicable application for index code
– GNDS-KEY-2 = Index number
– GNDS-USE-CODE = 14 (rate index description (new value)
– GNDS-SIZE = 180
– GNDS-DATA = Index description (up to and including 180 characters)
• Sub-bullet
• Sub-bullet
• Setup available using Rate Index Main Menu
– Added radio buttons
• Create/Update Expanded Index Description
• Delete Expanded Index Description
• Description only required if client is using new adjustable-rate notice
• Setup/maintenance/delete included on MSD008 (Special Association Transactions)
• Description included on LNM211 – Rate Changes report where the indexes
processed are listed.
71
Closed-End Regulation Z Changes Preparation
LATE CHARGE ACTIVITY – NO LONGER FILE MAINTENANCE ACTIVITY
• WXGL Changes
– New late charge receivable WXGLs
•
•
•
•
•
•
WXGL 609 – ML LATE CHG RCV
WXGL 610 – IL-LATE CHG RCV
WXGL 611 – OL LATE CHG RCV
WXGL 612 – CL LATE CHG RCV
Sub-bullet
– Still utilizing existing late charge income WXGLs
Transaction Changes to generate late charge history record where appropriate
– Eliminated file maintenance access
– Every monetary transaction
• All payment transactions including error-correct and reversals
• Late charge assessment transaction performed by LNM210
• New transactions to access, waive, refund late charges
– Some file maintenance transactions
• Delete Billing Records
• Renew a Loan
72
Closed-End Regulation Z Changes Preparation
UNAPPLIED PAYMENTS
• L-UNAP-PMTS
•
•
– Sub-amount of L-UNAP-BAL
Unapplied amounts associated with excess payment will update L-UNAP-BAL and LUNAP-PMTS
– LNM250 will update both fields when payments are made from unapplied
Added a non-payment amount indicator to unapplied specific transactions
– Non-payment amounts will only update L-UNAP-BAL
73
ARM Notice Changes
INITIAL ADJUSTABLE NOTICE
• Initial Notice Required 180-240 Days Prior
to Initial Rate Change
• LNM215 Print Files
– Split between initial Reg Z notice
– Reg Z initial notice may need additional
splits available by card option
• P& I change
• Interest only change
• Payment only change
• Notice format reviewed by
FIS Compliance
– Functional specification provided for
variables within notice
75
INITIAL ADJUSTABLE NOTICE
• Daily simple interest accounts payment split disclosed
– How should rate/payment comparison table disclose payment amount on a daily simple
interest account?
Split shown as of
due date based on
current principal
balance
P&I as a single
payment amount
76
Initial Adjustable Notice
– Property address will not be included on Reg Z notice
– Card Option Provided for number of days prior to the change date to produce the
initial adjustable notice – Default 240 Days
• Bankruptcy statement
77
STANDARD ADJUSTABLE NOTICE
• LNM215 Print Files
– Split between non-Reg Z and Reg Z
– Reg Z notice may need additional splits
available by card option
• P& I change
• Interest only change
• Payment only change
• Notice format reviewed by
FIS Compliance
– Functional specification provided for
variables within notice
78
STANDARD ADJUSTABLE NOTICE
• Daily simple interest account payment split disclosure
– How should rate/payment comparison table disclose payment amount on a daily simple
interest account?
Split shown as of
due date based on
current principal
balance
P&I as a single
payment amount
79
STANDARD ADJUSTABLE NOTICE
• Property address will not be included on Reg Z statement
• Bankruptcy statement
80
Periodic Statement Changes
PERIODIC STATEMENT
SAMPLE
82
REG Z – PERIODIC STATEMENT REQUIREMENTS
– Requires several disclosures to be provided in close proximity to one another
(grouped together and set off from the other groupings of items)
•
•
•
Presenting information in boxes
Arranging the items on the document and including spacing between the groupings
Items in close proximity many not have any intervening text between them
– Clear and conspicuous standard
– Requires that disclosures be in a reasonably understandable form
– Do not prohibit adding to the required disclosures, as long as the additional information
does not overwhelm or obscure the required disclosure
• Delivery requirements
– Requires that the periodic statement be delivered or placed in the mail no later than a
reasonably prompt time after the payment due date or the end of any courtesy period
– Delivering, emailing or placing the periodic statement in the mail within four days of close
of the courtesy period of the previous billing cycle generally would be considered
reasonably prompt
83
REG Z – PERIODIC STATEMENT REQUIREMENTS
• Items required to be on the first page of the statement
—
—
—
—
Amount Due - located at the top of the first page of the statement
Explanation of Amount Due
Past Payment Breakdown
Contact Information
• Items required to be on the first page of the statement or, alternatively, may be
included on a separate page enclosed with the periodic statement
— Partial payment information
— Delinquency Information
o
o
Only if the consumer is more than 45 days delinquent
Would include loss mitigation and/or foreclosure statements, if applicable
• Placement not specified
— Transaction Activity
— Account Information
84
REG Z - PERIODIC STATEMENT SAMPLE
• Delinquency Notice
– Loss Mitigation statement
– Foreclosure statement
85
Contact
Information
Amount Due
Account Information
Explanation of
Amount Due
Transaction Activity
for Period
Past Payment
Breakdown
Message
86
Reg Z Periodic Statement – Questions Answered
• How should outstanding late charges be disclosed?
Outstanding late charges would be disclosed in the “Explanation of Amount Due” on the first
page of the statement. The requirements of this section for the periodic statement is to disclose
“[t}he total sum of any fees or charges imposed since the last statement; and any
payment amount past due.”
87
Reg Z Periodic Statement – Questions Answered
• What should the Amount Due disclose on a prepaid account?
― Current due date, next regular payment, late charge information based on due date?
― Current due date, nothing due and no late charge information?
• Are fees, other than late charges, that are assess on the account, but not due and
payable until payoff of the loan to be included in the account activity portion of the
statement?
These fees would not be included until they are due, which in the case you describe at payoff. The
commentary to Section 1026.41(d)(4)-1 states:
41(d)(4) Transaction Activity.
1. Meaning. Transaction activity includes any transaction that credits or debits the amount
currently due. This is the same amount that is required to be disclosure under §
1026.41(d)(1)(iii).
88
Reg Z Periodic Statement – Questions Answered
• If the account has an automatic transfer record or payroll deduction, can we
include a statement to that effect on the periodic statement?
Yes, the Commentary to Section 1026.41(c) states the following (emphasis added):
1. Clear and conspicuous standard. The “clear and conspicuous” standard generally requires that
disclosures be in a reasonably understandable form. Except where otherwise provided, the
standard does not prohibit adding to the required disclosures, as long as the additional
information does not overwhelm or obscure the required disclosures. For example, while
certain information about the escrow account (such as the account balance) is not required on the
periodic statement, this information may be included.
2. Additional information; disclosures required by other laws. Nothing in § 1026.41 prohibits a
servicer from including additional information or combining disclosures required by other
laws with the disclosures required by this subpart, unless such prohibition is expressly set
forth in this subpart, or other applicable law.
89
Reg Z Periodic Statement – Questions Answered
• If the borrower is in an active bankruptcy status, is the periodic statement still
required to be supplied? If yes, can we include this verbiage under Important
Messages?
The direction from the Bureau was that they understand that certain laws, such as the FDCPA
or the Bankruptcy Code, may prevent attempts to collect a debt from a consumer in
bankruptcy, but does not believe that these laws prevent a servicer from sending a consumer
statement on the status of their loan. Servicers are allowed to make changes to the
statement as they believe are necessary when a consumer is in bankruptcy; and may include
a message about the bankruptcy and alternatively present the amount due to reflect the
payment obligations determined by the individual bankruptcy proceeding. Suggested
language from the Bureau:
“To the extent your original obligation was discharged, or is subject to an automatic
stay of bankruptcy under Title 11 of the United States Code, this statement is for
compliance and/or informational purposes only and does not constitute an attempt to
collect a debt or to impose personal liability for such obligation. However, Creditor
retains rights under its security instrument, including the right to foreclose its lien.”
90
Periodic Statement – Loss Mitigation Statement
• The Loss Mitigation statement will be dynamic depending on options set on the
account.
– If the account is not in bankruptcy (L-BANKRUPTCY-CODE = 0) and a payment plan is in effect,
L-PAYMENT-PLAN = 2, include the following verbiage on the statement.
This account is currently has a specified payment plan to assist you in bringing your
account current.
– If the account is not in bankruptcy (L-BANKRUPTCY-CODE = 0 and a modification (MOD-)
record exists (L-TRLR-FLG-3 = 4, 5, 6 or 7), review all the MOD- records on the account and
locate the record where MOD-EFF-DT is the greatest. Include the following verbiage on the
statement.
This account was modified effective with the (MOD-FIRST-PMT).
91
Periodic Statement – Foreclosure Process Statement
• The Foreclosure statement will be dynamic depending on the options set on the
account.
– If L-FORECLOSURE-STEP = 2 (foreclosure initiated) include the following verbiage on the
statement.
The required steps to begin the foreclosure process have been initiated on this account.
92
Transaction Descriptions
• Standard descriptions
93
Periodic Statement Production
• LNFP/LNM216 card 1
– Statement format code option (column 19)
• Format code 1, 3, 6, or 8 will print in new format if L-REGZ-STMT = 3
• Format code 9 will print all selected accounts in the open-end Reg Z format
• If L-REGZ-STMT = 1 or 2, an open-end Reg Z formatted statement will be produced
• If L-REGZ-STMT = 3, a closed-end Reg Z formatted statement will be produced
–
–
–
–
–
–
–
–
Contact telephone number (column 20 -29) does not apply to the closed-end Reg Z statement
Payment due date selection will remain unchanged
Sort options will remain unchanged within each individual file
Print totals option (column 56) does not apply to the closed-end Reg Z statement
Cancel out error-corrections option (column 57) will apply
Print report option remains unchanged
Print property address option (column 59) does not apply to closed-end Reg Z statement
Payment plan option (column 66) will not apply to closed-end Reg Z statement. Automatically
used for production
• LNFP/LNM216 card 2 – 4 will remain unchanged
94
Periodic Statement Production
• MRD007/MRD009
– Support for combined and stand-alone statements
– Card 1 – CRD/MRD007
o
o
o
o
o
Substitute 1098 option (column 21) – not applicable
Loan detail option (column 23) – not applicable. Will always include loan detail
Loan heading option (column 24) – not applicable
Line of Credit late fee message option (column 41) – not applicable. Will always include statement
Reg Z statement format will not be available for Statement Format (MRD008)
95
The Winner of an
iPad Mini is
holding ticket
number:
XXXXXX
THANK YOU
Lenn Freeman
Jackie Roberts
[email protected], 407-551-8759
[email protected], 407-659-3231

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