(I) Enhancing Customer Collaboration With QAD`s

Report
Additional Title Text
Enhancing Customer Collaboration
With QAD’s Managed EDI
Carlos García – Global EDI Services Director, QAD
Ewan Friend – Managing Director, Data Interchange
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Enhancing Customer Collaboration With QAD’s Managed EDI
Safe Harbor Statement
The following is intended to outline QAD’s general
product direction. It is intended for information
purposes only, and may not be incorporated into
any contract. It is not a commitment to deliver
any material, code, functional capabilities, and
should not be relied upon in making purchasing
decisions. The development, release, and timing
of any features or functional capabilities
described for QAD’s products remains at the sole
discretion of QAD.
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Enhancing Customer Collaboration With QAD’s Managed EDI
Session Objectives
■ Get a basic understanding of
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What is QAD Managed EDI
High level architecture
Solution components
New available functionality
Delivery model
Introduce Partnership with Data Interchange
Product demonstration
The value proposition
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Enhancing Customer Collaboration With QAD’s Managed EDI
Agenda
■ Background
■ QAD Managed EDI
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What is QAD Managed EDI
High level architecture
Solution components
New available functionality
Delivery model
Introduce Partnership with Data Interchange
Product demonstration
The value proposition
Summary
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Enhancing Customer Collaboration With QAD’s Managed EDI
Background
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Enhancing Customer Collaboration With QAD’s Managed EDI
Background
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Today EDI is a key customer requirement
Used in all QAD verticals
Business critical
From an strategic point of view, QAD
wanted to
 Complement EDI eCommerce
 Provide a complete EDI solution
 Provide an “on demand” EDI solution
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Enhancing Customer Collaboration With QAD’s Managed EDI
QAD Managed EDI
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Enhancing Customer Collaboration With QAD’s Managed EDI
What is QAD Managed EDI?
■ A complete set of services that complement
and expand QAD’s current EDI solution to
provide a complete end-to-end EDI solution
■ Standard QAD EDI offering for
 QAD On Demand
 QAD On Premise
■ QAD Managed EDI is composed of
 An EDI Translation and Communication Service
■ Complemented with Application Managed
Services for EDI eCommerce
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Enhancing Customer Collaboration With QAD’s Managed EDI
Basic EDI Architecture
On Demand
On Premise / On Demand
VAN
TP
EDI
QAD
EDI
SNF
Station
EDI
eCommerce
QAD
Direct
Communication
Translation
QME Base Support Service
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ERP Integration
AMS for EDI eC
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Enhancing Customer Collaboration With QAD’s Managed EDI
Delivery Model
■ QAD Managed is provided by
 QAD Global EDI Services
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Is the single point of contact for the customer
Initial Implementation
On-going support services
QAD takes full responsibility for all the EDI aspects (End-toEnd)
 A partnership with Data Interchange
− Provides supporting software in the background
− Completes integrated service delivery
■ Integrated with QAD
 Incident reporting through the QAD Support Portal
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Enhancing Customer Collaboration With QAD’s Managed EDI
The QAD EDI Services Team
■ Team of experienced professionals
 Up to 20 years of experience
■ Located in the US and EMEA
■ EDI Competence Center located in
Barcelona
■ 40 EDI Professionals
 With deep field expertise
 Deep knowledge of QAD Applications
■ Languages covered
 English, French, Dutch, Spanish, Portuguese,
German, Italian
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Enhancing Customer Collaboration With QAD’s Managed EDI
Service Security & Availability (I)
■ Service availability during 2012
 Availability for 99.9982%
 Down time less than 62 minutes during the last 12
months
■ Service monitored 24x7
 EPIC errors (including file processing errors)
 EPIC system monitoring (hardware)
 Communications availability
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Enhancing Customer Collaboration With QAD’s Managed EDI
Service Security & Availability (II)
■ Application errors are analyzed and routed
 Previously found – non critical – mail alert
 Previously found – critical – mobile alert
 Not previously found – critical – mobile alert
■ Hosting infrastructure
 Non-critical – mail alert
 Critical – mobile alert
■ Communications channel
 Monitored every 5 minutes from the outside
− On failure is placed on retry
− After a period routed through mobile alert
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Enhancing Customer Collaboration With QAD’s Managed EDI
Connectivity
■ Thousands of connections available
■ No VAN interconnection costs
 DINET, Sterling Commerce, Covisint, IBM, GXS, Inovis,
Indra, Intesa, Easylink (AT&T), BT Infonet, Map, BT
EDI*NET, T-Systems, EDS, Telefonica, EDIServ,
Multilateral
■ Direct connections to any partner supporting
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AS2 (http and https)
OFTP and OFTP2 over ISDN and TCP/IP
X400 (P1/P2 connections)
SMTP (Outbound)
ENX and ANX
TCP/IP
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Enhancing Customer Collaboration With QAD’s Managed EDI
Translation capabilities
■ Thousands of connections available
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ANSI X12
EDIFACT
VDA
ODETTE
EANCOM
TRADACOM
■ Other non-EDI formats supported
 XML
 CSV
 Flat files
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Enhancing Customer Collaboration With QAD’s Managed EDI
QAD Managed EDI to date…
■ QAD Managed EDI has been piloted
 With 22 different QAD customers
 Covering EMEA and NA
 Covering the following verticals
− Automotive
− Foods & Beverage
− Life Sciences
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Enhancing Customer Collaboration With QAD’s Managed EDI
Trading Partners Connected
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Enhancing Customer Collaboration With QAD’s Managed EDI
Additional Services
■ Supplier on boarding
■ Application Managed Services for EDI
eCommerce
■ Proactive monitoring
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Enhancing Customer Collaboration With QAD’s Managed EDI
The QME Dashboard
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Enhancing Customer Collaboration With QAD’s Managed EDI
Partnership with Data Interchange
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Data Interchange - Introduction
Introduction
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Data Interchange - It’s now time to get going……
Its time to get going
www.DataInterchange.com
www.datainterchange.com
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Enhancing Customer Collaboration With QAD’s Managed EDI
Product Demonstration
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Enhancing Customer Collaboration With QAD’s Managed EDI
The Value Proposition
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Enhancing Customer Collaboration With QAD’s Managed EDI
The Value Proposition
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End to End Solution
One Step Shop Concept
Fully integrated with QAD Applications
Completes QAD’s On Demand offering
Allows customers to
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Increase focus on core business
Limit the effect of limited internal resources bandwidth.
Minimize backlog of high-priority IT Projects
Benefit from EDI without requiring any EDI knowledge
Improve the effectiveness of existing EDI links with
customers and suppliers
■ Standardize a global approach for EDI deployment
and support
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Full Session Title
Summary
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Enhancing Customer Collaboration With QAD’s Managed EDI
Summary
■ Completes EDI eCommerce to an End to
End EDI solution
■ Available for On Demand and On Premise
customers
■ Fully integrated with QAD Applications
■ One step shop concept
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Enhancing Customer Collaboration With QAD’s Managed EDI
Questions & Answers
■ Carlos García: cgz@qad.com
■ Ewan Friend:
ewan.friend@datainterchange.com
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Enhancing Customer Collaboration With QAD’s Managed EDI
Next Steps
■ For further information contact:
 your QAD account manager
 global_edi@qad.com
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www.qad.com
©QAD Inc. 2013
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