SAUDI EGOVERNMENT PROGRAM (YESSER)

Report
Saudi E-Gov Achievements & Directions
Ahmad Y. Alkhiary
June 25th 2013
Kingdom of Saudi Arabia
GCC Initiatives Towards eGovernment
& Sustainable Public Services
GCC Initiatives Towards eGovernment & Sustainable Public Services
Saudi E-Government Program (Yesser)
Guiding Principles:
• Created in 2005
• First 5-years Action Plan in 2006
• Coordinated Decentralized Approach
• Unified Vision and Action Plan
• Shared Infrastructure
• Common Standards and Practices
GCC Initiatives Towards eGovernment & Sustainable Public Services
First Action Plan for Saudi
e-Government 2006–2010
Ambitious vision as a catalyst for e-government
initiative with clear and specific goals to guide
implementation and follow-up
Provide common applications for improving the
effectiveness and efficiency of government.
Provide a refined level of government services
for individuals, businesses and government
Build infrastructure with high reliability (data +
technical) to provide state-of-the-art services
Establish enabling programs to facilitate egovernment advancement in effective and needed
ways
GCC Initiatives Towards eGovernment & Sustainable Public Services
Infrastructure
e-Government Data Center
Government Secure Network (GSN)
97
Total number of agencies are currently
linked to the Secure Network GSN
Government Service Bus (GSB)
18
Million Electronic Transactions
GCC Initiatives Towards eGovernment & Sustainable Public Services
Infrastructure
SAUDI e-Government National Portal
1300 146
e-Services
477
Gov. Agency Providers
Acts & Bylaws
Single Sign-on SSO
The Single sign-on (SSO) for Enterprises and individuals is
considered one of the significant regulations of
implementing the e-Government transactions issued within
the Cabinet's resolution.
39
Offices
105 45,000
Employees
Establishments
GCC Initiatives Towards eGovernment & Sustainable Public Services
Change Management
Capacity Building and Skills
Development in Government
First Track
Basic skills in Computer Applications and eGovernment
Second Track
Chief Information Officer Program (CIO)
Third Track
Executive Education for Leaders
Fourth Track
Specialized Certifications in ICT
Fifth Track
Future Experts Program
GCC Initiatives Towards eGovernment & Sustainable Public Services
Change Management
Saudi E-Government Achievement Award
Designed to “inspire and reward change”
Public involvement
Effective “lever of change”
Advertising Campaigns & Publications
GCC Initiatives Towards eGovernment & Sustainable Public Services
Indicators of Transformation
Measuring Transformation of e-Government
Distinct Achievement
Good Achievement
Modest Achievement
Form not received
Levels of achievement Availability Stage,
95 governmental entities
Levels of achievement Building Stage, 95
governmental entities
Customers’ satisfaction survey results on e-Government customer
satisfaction indicators in Saudi Arabia
Sample
Coverage
G-B )500)
G-C )5000)
Male & Females Citizens and
Residents between 18 - 80 years old
GCC Initiatives Towards eGovernment & Sustainable Public Services
Indicators of Transformation
Publications
2012
2012
E-Government Survey 2012
(E-Government for the People)
2011
2010
Global Information
Technology Report (GITR)
GCC Initiatives Towards eGovernment & Sustainable Public Services
Continued Progress in UN Survey
Indicators of Transformation
41
The Kingdom ranked 41st out of
193 UN member countries :
12th – Online Service Index
9th – e-Participation
E-Government
development
index (Rank)
(193countries)
41
From
193
Online service
index(Rank)
(193countries)
E-participation
index(Rank)
(193 countries)
Emerging leaders
in e-Government
development
(Top 25 countries)
12
From
193
9
From
193
21
From
25
E-Government
leaders in Asia
(Top 10 countries)
Whole of
government top
performers
(41 countries)
KSA
KSA
GCC Initiatives Towards eGovernment & Sustainable Public Services
Second e-Government Action Plan: Maturing of Strategies and Actions 2012 - 2016
The Vision
“Enabling everyone to use effective
government services, in a secure
integrated and easy way, through
multiple electronic channels”
GCC Initiatives Towards eGovernment & Sustainable Public Services
e-Government Supporting Values
GCC Initiatives Towards eGovernment & Sustainable Public Services
The Strategic Themes
GCC Initiatives Towards eGovernment & Sustainable Public Services
The components
of the e-Gov
Action Plan
GCC Initiatives Towards eGovernment & Sustainable Public Services
The Initiatives
GCC Initiatives Towards eGovernment & Sustainable Public Services
Critical Success Factors
GCC Initiatives Towards eGovernment & Sustainable Public Services
Samples of E-Services
with high impact
GCC Initiatives Towards eGovernment & Sustainable Public Services
Ministry of Interior – “Abshir”
The Ministry of Interior – Department of
Passport offers E-Services for passports and
Iqamas online for all individuals, and small
corporate. Medium and large corporate will
follow.
GCC Initiatives Towards eGovernment & Sustainable Public Services
Ministry of Labor – “Hafiz”
The Ministry of Labor has called on unemployed Saudi
jobseekers to apply for unemployment benefits, or
Hafiz, by sending their names and identity card
numbers via short message service (SMS), or by
registering on the ministry’s website.
GCC Initiatives Towards eGovernment & Sustainable Public Services
Civil Service - eRecruitment "Jadara" Program
Ministry of Civil Service Jadara Program for
eRecruitment, recording those who want and are
willing to be recruited through its new "Jadara", a
recruitment program for male and female citizens in
the public sector.
GCC Initiatives Towards eGovernment & Sustainable Public Services
Extend Return Visa Application- Ministry of Foreign
Affairs
This service helps individuals and corporations to
apply electronically for extending a re-entry visa.
GCC Initiatives Towards eGovernment & Sustainable Public Services
Ministry of Higher Education - Foreign scholarship
Only through the e-Channels
GCC Initiatives Towards eGovernment & Sustainable Public Services
(SADAD) was established by the Saudi Arabian
Monetary Agency (SAMA) to be the national Electronic
Bill Presentment and Payment (EBPP) service provider
for the Kingdom of Saudi Arabia (KSA).
Customers pay bills through SADAD using all the
available banking channels, and they are:
•
•
•
•
•
•
Bank Branch
Automatic Teller Machine (ATM)
Online Banking
Phone Banking
Short Message Service (SMS)
Mobile Banking
58
The number of Governmental
billers through SADAD out of
116 connected billers
GCC Initiatives Towards eGovernment & Sustainable Public Services
GCC Initiatives Towards eGovernment & Sustainable Public Services
SMS
Facebook
Web
199099
Chat
Twitter
Email
GCC Initiatives Towards eGovernment & Sustainable Public Services
GCC Initiatives Towards eGovernment & Sustainable Public Services
MCS
DZIT
Saudi
MCI
Connected
to Amer
GCC Initiatives Towards eGovernment & Sustainable Public Services
MOH
MOE
CITC
Saudi
Post
MOI
MOFA
Pipeline
NCDC
GCC Initiatives Towards eGovernment & Sustainable Public Services
5000
4500
4000
3500
IVR
3000
Portal
Email
2500
Chat
SMS
2000
Twitter
Facebook
1500
1000
500
0
Mar
Apr
May
Jun
Thank You
www.yesser.gov.sa
www.saudi.gov.sa

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