SWSR ICT Coordinators Update Term 3 2011 Version 14.0 Please mute your microphone on the Tandberg remote Agenda • • • • • • • • • • • • • Enhanced T4L Server T4L Rollout and Computer Hardware Standards Computer Coordinator Funding Connected Classrooms Windows 7 Issues Software Ordering Teched Website Wireless Infrastructure Planning Useful iPad Applications BER Defects NAS (Network Attached Storage) Standards UPS (Uninterruptable Power Supply) Standards Acer Laptop Issue Enhanced T4L Servers New T4L servers delivered to Primary Schools in June 2011 • In consultation with the Primary Principals’ Association and the Office of Schools, it has been agreed that all primary schools will receive a new Technology for Learning (T4L) server to replace the existing Content Pre-Provisioning Cache (CPC) Server. • Special Schools and any other site with a CPC device will be added to the schedule in due course. No timeframe has been developed at this stage. • The T4L server will provide primary schools with a foundation for moving ICT forward. This foundation will help schools to further develop and implement their eLearning strategies, increase access to learning resources, enhance collaboration across the education community and provide essential support for school ICT operations. Enhanced T4L Servers First step To allow installation of your eT4L server to be scheduled, you must complete and return the form below: http://www.surveygizmo.com/s3/556836/T4LE Next Steps To ensure a trouble free installation and dependable operation of your enhanced T4L server, schools can assist by preparing for several key components of the location, installation and commissioning process: https://detwww.det.nsw.edu.au/it/services/media/Install ation_Overview.pdf Enhanced T4L Servers Important Dell eT4L Server installation Information: • Dell engineers have the weekly schedule and have the flexibility to ring any confirmed school on their list and ask the school if they can move the installation forward • Schools are the only stakeholders that can say no to an installation date • If a school has said yes but realises that they need to reschedule they need to contact the Dell Project Manager (contact details provided by Dell to the school) ASAP, and advise her of the need to change • Dell has provided the online survey for school to fill out, but completion of a survey by a school is not a consideration when Dell seeks a confirmed or updated installation date/time from a school. • If a school confirms an installation date and Dell can’t install in the 55 minutes allocated, then it is deemed a “futile” install and the school is taken OFF the current schedule (not rescheduled to the end of the list) Enhanced T4L Servers Important Dell eT4L Server installation Information: • There were a few Primary Schools who missed out in the initial list: – Wilton PS – Middleton Grange PS – Yanderra PS – Elderslie PS • These schools WILL be included in this rollout. The paperwork is being signed off very soon and these schools will be added to the current schedule. Enhanced T4L Servers The new eT4L server has the capability of delivering the following for your school: – File server for school use – Facilitates the connection of wireless networks in the future – The ability to deploy software to computers across the school – Print Services – Anti-Virus protection and reporting – OS deployment – Rebuild a PC to Windows 7 – Fleet reporting and lifecycle management – Remote control – Licensing Enhanced T4L Servers One CPU (or Processor, multi-threaded) allocated to delivering core services to the site, including: – A Local Authentication Server – A Local DHCP Server for IP address management – A Local Software Delivery Cache with delegation capabilities enabling self-help – The virtualisation of the CPC into the new Server – This will maintain the support of legacy services until during the transition over semester two 2011 Enhanced T4L Servers Second CPU (or Processor) supporting the enhanced services, including: – A Site Print Server – A Site File Server • Staff Personal File store (U: Drive Personal – initially 1 GB allocated per staff) Backed Up • Team File store (T: Team store – initially 30GB per team, e.g. Office, Executive) Backed Up to the data centre • Student file store (U: Personal storage – initially 3GB) Not backed Up – School use Server • Allows the school the ability to provision an additional server for local use. Enhanced T4L Servers • For more information, visit the eT4L servers FAQ page. eT4L Server (Dell PowerEdge T610) Height: 44.1 cm Width: 21.8 cm Depth: 62.1 cm Weight (max): 35.0 kg Weight (empty): 20.2 kg T4L Rollout • The 2010 T4L Rollout was completed early this year with the final Lenovo Desktops being delivered. • This completes the second year of the proposed 4 year T4L program, with half of the total allocation now in schools (P5/6 schools are 100%) • Unless there is significant change in student numbers the 2011 T4L Rollout will be roughly the same as last year. T4L Rollout T4L Rollout Computer Coordinator Funding Please note that while this grant is tied, schools are able to apply these funds in a flexible manner to co-ordinate and integrate classroom computer resources with teaching, learning and training programs. Enquiries concerning this scheme should be directed to the School and Regional Financial Operations Unit by telephone on 13 10 72. Teacher FTE Semester 1 2011 Entitlement 0 to 9.999 1,943 10 to 24.999 3,888 25 to 39.999 7,655 40 to 49.999 11,056 50 to 59.999 13,729 60 to 69.999 17,125 70 to 79.999 22,963 80 to 84.999 27,458 85 to 89.999 32,075 90 and above 36,691 Global Funding – Computer Education Global Funding – Computer Education Global Funding – Computer Education Global Funding – Computer Education Connected Classrooms • This project has now been classified as “Business as Usual” • Almost all of our 276 schools now has an Interactive Classroom provided by the Connected Classroom component of this project. • Still awaiting a video conferencing solution are our Hospital schools and our newest school in the Bingarra Gorge development at Wilton - Wilton PS. • All schools have had a bandwidth upgrade under the NGEN component of the Connected Classroom Project. • Phase 6, the final phase of this project, was hampered by BER construction delays and complications. Connected Classrooms Interactive Classroom common faults Possible solutions No camera image visible on LCD Tanberg remote Cameras will not pan or zoom Tanberg codec Projector image not visible Globe or Input issue Projector will not turn on Thermal reset No sound from speakers Loose cable or failed power supply IWB is not interactive USB disconnected, corrupt drivers IWB image is letterboxed Computer input resolution too high Speakers produce sound and hum Damaged or poor quality cable Ghosted or wavy image on IWB Poor quality cable, power supply interferance Windows 7 Issues • 64-bit Operating System – This has implications for hardware and software support, e.g., scanners, cameras, printers. – NOTE: DER & discretionary netbooks are 32-bit Windows 7. • Printing and printer drivers – Some older printers cannot be supported, as the manufacturers have not developed Windows 7 Certified 64 -bit drivers for their printers. – This needs to be considered when deciding on the placement of Windows 7 computers in your school. Windows 7 Issues • OASIS – Citrix client version 12.1 is required. It can be downloaded from: https://www.oasis.schools.nsw.edu.au – Receipt printers: If the receipt printer computer is mainly dedicated to OASIS, use an XP computer. – Parallel port receipt printers cannot be connected to the Windows 7 computers. Windows 7 Issues • Interactive Whiteboards (IWB’s) – Panasonic and SMART did not provide 64-bit drivers for their IWB’s in time for the T4L SOE image. If your new Windows 7 T4L or discretionary desktop or laptop is to be connected to an IWB, the appropriate driver needs to be installed. – Please log a call with Service Desk, and regional support can push this out via Altiris IF the Altiris agent is installed on the PC or laptop. Windows 7 Issues • MS Forefront Endpoint Protection (FEP) – This has replaced Symantec AV (Win 7 only). – The CPC server does not manage FEP clients. – The proposed CPC replacement will manage updates for FEP only. – FEP should be receiving updates through Windows (WSUS) automatically. • Older Software Titles – Older software titles may not run in a 64-bit or Windows 7 environment. Please contact your TA before purchasing software to ensure compatibility. Software Ordering SI Group – Software ordering • SI Group have updated their website. DET Employees now order software here: http://www.sigroup.com.au/shopteachers-employees.html • They have a K-12 and TAFE students shop with pretty good pricing - http://www.sigroup.com.au/shop-schoolstudents.html • The NSW Schools shop includes additional Adobe products, not found in CS5. e.g. Photoshop, Lightroom and Director http://www.sigroup.com.au/shop-schools.html Teched Website Update http://SWSRTechEd.det.nsw.edu.au • Every school in the region has an account in the form: CCuser9999 ; where 9999 is your school code • How do I login? From the home page type the user name and password and click “Login”. • The default password is set to CCUSER9999 – CHANGE THIS ASAP Teched Website Update Once logged in, you will be redirected to the MySite tab. Also notice additional tabs available. Additional tabs after login List of school files on record Logged in user information. Notice current email set to school Teched Website Update IMPORTANT: Change login user details & password by clicking on the username once logged in. Click here to change password & user information Teched Website Update Make the following changes: Click here to change the password Change First Name to your first name Change Last Name to your last name Don’t forget to click Update Change the Email Address from the school generic to your email address The above are required changes you need to make Teched Website Update • To register for an event: – You must login – Click on the event either in the Calendar or Upcoming Events – Click on “Enrol for this Event?” Infrastructure Planning & Wireless • Observing many requests for Wireless installations. • Requires an evaluation of underlying switching equipment. • Remember ongoing maintenance, support and replacement costs. Wireless & Infrastructure Planning • Current switch equipment supports 1Gb to the desktop & 10Gb backbone with other features such as Power over Ethernet (PoE) • Will current fibre runs support 10Gb? • Points to consider: • Is my current network infrastructure capable of supporting a wireless installation? • Do we have a Gigabit fibre backbone? • Will the data point for wireless access points support Gigabit? • Do I need to install data points in wireless hotspots ? HP E3500-24G-PoE+ yl Switch Cost $2,859 ex GST HP E2910al-24G-PoE+ Switch Cost $2,195 ex GST HP E2520G-24-PoE Switch Cost $1,149 ex GST Wireless & Infrastructure Planning • Preferred manufacturer for SWSR is • Supplied through MatrixCNI • Up to 16 Access Points – Aruba IAP-105 Series Wireless Access Point & – Aruba IAP-93 Series Wireless Access Point • Allows for expansion to a controller based managed solution in the future Wireless & Infrastructure Planning A single Aruba Instant access point is comprised of the following parts: Physical Aruba Instant 105 Wireless AP 3Year Support Mounting bracket Total Add $120 for 1Port Power Injector $479.00 $129.00 $25.00 $633.00 • Instead of a power injector, a power adapter costs $38 but injector preferred. Factor the cost of a power point. •If you have a PoE switch you will not need the power injector or power adapter to power the Access Point. Wireless & Infrastructure Planning More than 16 Access Points and up to 32 3200 Series Controller required 1Year Next Day Support for 3200 $2,655 $806 1 Day Installation & configuration By qualified Aruba engineer $1,400 Wireless & Infrastructure Planning Aruba 125 Wireless Access Point • High-performance indoor 802.11n access points which can support up to 30 concurrent users • Data rates up to 300 Mbps per radio • Power over Ethernet • Price: $705 ex GST Wireless & Infrastructure Planning What You May Need • Aruba 3200 Multi Service Mobility Controller - $3107 • Access Points – Aruba 125 Wireless Access Point – Wall / Ceiling Mounting Kit $727 $20 • Access Point Licence – 32 Access Point Licence $1289 • Policy Enforcement Firewall – 32 Access Point Licence $1655 • Aruba Care Next Day Support – 650 Series Controller and Options 1 Year • Onsite Configuration Services • HP E2520G-8 PoE Switch $1049 $1400 $425 or Wireless & Infrastructure Planning Power Over Ethernet • HP E2520G-8 PoE Switch – Cost $425 ex GST • HP ProCurve 1 Port Power Injector. – Cost $60 ex GST • HP E2910al-24G-PoE+ Switch – Cost $2195 ex GST • HP E2910al-48G-PoE+ Switch – Cost $2995 ex GST Useful iPad Apps • RDP Lite • Remote Mouse • Photoshop Express • DisplayLink • • • • • • • • Mochasoft Remote desktop application. Use your IPad as a wireless touchpad and keypad. Turn your IPad into an extended monitor for your PC. Free app to show free wireless hotspots. Free Free WiFi Dropbox PDF Expert Quick Office Hot App Deals & App Miner Net Detective Print Magic HD FX Print Utility Useful iPad Apps Whilst we are happy to advertise useful applications for the iPad, we are not in a position to offer support for this device. BER Defects • BER is fast coming to a conclusion with many schools receiving their IWB’s. • We are seeing a few faults with network cabling when trying to connect a PC/notebook to these data points. • If you have concerns with any part of the cabling work carried out, please contact your local TA who can further investigate. • Any problems found will have to be raised as a BER defect through the school Principal. BER Defects • Cabling work carries the standard 25 year warranty. Any issues can be taken up with the cabling contractor once the BER program concludes. These details can be found in the BER handover folder given to each school. • Please look at your BER Handover folder for cabling test results. If they are not present, have your principal log this as a BER defect. The description may include the following comments: School has not been provided with testing and certification information for data cabling installed. Therefore no proof exists of operational acceptance and future warranty support by data cabling company. ITS 2020 approved contractor should have provided this information and it should have been included in handover material to school principal. BER Defects – Sample Test Results Netgear NAS • Network Attached Storage • Regional Standard is Netgear, supplied by Dell • iSCSI feature for Extra Storage Space on your existing server • Backup Solution using Symantec Backup Exec or Windows Backup Network Attached Storage Options • Netgear ReadyNAS options – All support Windows, Mac & Linux – All have iSCSI support – All have 2x Ethernet ports – All have minimum 2x USB ports – All come with 5 years warranty (including drives if purchased together) Network Attached Storage Options • ReadyNAS NVX series – Up to 8TB capacity with 4 drive bays RNDX4210 2TB (2 drives x 1TB drives) RNDX4410 4TB (4 drives x 1TB drives) RNDX4420 8TB (4 drives x 2TB drives) Network Attached Storage Options • ReadyNAS Pro Series – Up to 12TB capacity with 6 drive bays RNDP6310 3TB (3 drives x 1TB drives) RNDP6610 6TB (6 drives x 1TB drives) RNDP6620 12TB (6 drives x 2TB drives) Network Attached Storage Options • ReadyNAS 2100 series - Rack mount – Up to 8TB capacity with 4 drive bays RNRX4450 2TB (4 drives x 500GB drives) RNRX4410 4TB (4 drives x 1TB drives) RNRX4420 8TB (4 drives x 2TB drives) Network Attached Storage Options • ReadyNAS 3100 series - Rack mount • Redundant power supply • Faster CPU – Up to 8TB capacity with 4 drive bays RNRP4410 4TB (4 drives x 1TB drives) RNRP4420 8TB (4 drives x 2TB drives) Network Attached Storage Options • Ultimately, warranty calls will not go via the DEC Service Desk for Vendor Support. However, this process is currently not finalized. Until advised otherwise, please log a normal service desk call for any warranty related issues. UPS • • • • • Uninterruptible Power Supply DELL is the preferred supplier for SWSR 3 year warranty Provide ability to shutdown the server gracefully Prevent damage to the server due to power outages • Network Card available to make UPS a network device on some models • APC UPS support Mac Server Uninterruptible Power Supply Dell UPS Tower 1000W – – – – Run Time Full/ Half Load (Minutes) : 5/14 Minutes Dimensions (mm W X D X H) : 170 X 450 X 250 Requires a 10 Amp Power Socket 3 year Warranty Included InPut Connection: IEC320-C14 $430 Dell UPS Rack 1000W – – – – Run Time Full/ Half Load (Minutes) : 5/14 Minutes Dimensions (mm W X D X H) : 438 X 483 X 84.5 Requires a 10 Amp Power Socket 3 year Warranty Included InPut Connection: IEC320-C14 $505 Uninterruptible Power Supply Dell UPS Tower 1920W – – – – Run Time Full/ Half Load (Minutes) : 5/14 Minutes Dimensions (mm W X D X H) : 226 X 500 X 274.5 Requires a 10 Amp Power Socket 3 year Warranty Included InPut Connection: IEC320-C20 $670 Dell UPS Rack 1920W – – – – Run Time Full/ Half Load (Minutes) : 5/14 Minutes Dimensions (mm W X D X H) : 438 X 593 X 84.5 Requires a 10 Amp Power Socket 3 year Warranty Included InPut Connection: IEC320-C20 $798 Dell UPS 2700W – – – – Run Time Full/ Half Load (Minutes) : 5/14 Minutes Dimensions (mm W X D X H) :438 X541 X 127 Requires a 15 Amp Power Socket 3 year Warranty Included InPut Connection: IEC320-C20 $965 Uninterruptible Power Supply • Dell Network Management Card upgrade $86 • UPS’s may not fit standard plugs or power. • Consult with your Regional TA to confirm the UPS required for your school situation. Contact: Jessica Brown(DEC Account Manager) • Phone : 02 8972 5728 • Fax : 02 8972 6728 • Email: Jessica_brown1@dell.com Acer Laptop Warranty Issue • There have been a few cases where Acer T4L or discretionary laptops that needed a warranty call by the vendor for repairs were replaced with older model laptops. • A school questioned this and it was stated that this is part of the DET agreement with Acer. • However, if a school wishes to have their own laptop repaired and not replaced with a swap-out computer, the school must specifically state in the Service desk call that they want their OWN laptop repaired and returned and not replaced by a refurbished unit. • Schools may be assigned a replacement laptop while their own one is being repaired. Question Time Question Time.