UCA Lync Client for Avaya

Report
UCA Lync Client for Avaya
V3.2
Key Messages
• No Enterprise or Plus CAL required
• Works with Avaya ACE
• You can use
• Lync conferencing
• Lync video
• Seamlessly integrates Avaya with Lync
• No need to deploy Enterprise Voice on Lync
• Ensures customers “gracefully” transition to Lync
• No need for Lync Enterprise or Plus CAL’s saves
$248/user
Intro
The Unified Comms Alliance (UCA) Lync® Client
is a UC software application which seamlessly
integrates in the Microsoft Lync & Office suite
and is interoperable with Avaya Aura ACE and
Avaya IP Office (SIP only).
Major Avaya ACE features are implemented
within this plug-in to Lync. It enables CTI
(controlling your hard phone ie. 96xx, including
Avaya softclients) functionality or a full featured
VoIP softphone with one click.
For IP Office the client works in softphone mode
only as a SIP endpoint.
Some of the features
• Seamless integration in Lync/Office
• Same Lync “look and feel”
• Voice and HD video enables Lync (base license
only required
• Softphone or hard phone (CTI) mode
• Full presence synchronisation in Lync/Avaya
• Access to Active Directory and LDAP directories
• Click to Call
• Instant audio/video conferences with up to 16/8
participants without the need for additional
server
• No Enterprise or Plus CAL required
• Supporting Windows7 & 8 32 & 64 Bit
3
Lync - FAQ
•
•
•
•
Most customers have “free IM&P from
Microsoft this comes with the “Standard” CAL
(client access lic), this is why lots of
customers think Lync is “free”
Lync Enterprise Voice requires “Enterprise
and Plus CAL’s costing US$123 each ie.
US$248
The UCA Client DOES NOT require the
additional CAL’s to function, ie the customer
integrating Avaya and Lync saves US$246 per
user
Make “great” IM & Presence from Microsoft
“brilliant” with Avaya and the UCA. All of the
desktop ease of Lync with the power, features
and resilience of Avaya
•
Avaya has it’s own free client that requires Aura
6.2
• Avaya client “turns off” (in standard install
mode) key Lync features that customers
want. What the UCA client does as
standard is allow these features whilst still
having the choice to use Avaya’s award
winning UC features, and the World’s most
popular contact centre products such as
Avaya CMS.
• In summary the UCA client with Avaya and
Microsoft make a class winning solution.
4
FAQ
Does the client use RCC?
Do I need AES or Audio Codes
gateway?
Surely it will need Enterprise or Plus
CALs?
Does it support Office 365?
Is it the same “look and feel” as the
normal Lync client
No it does not and this feature is being
removed by Microsoft in the next Lync release
No this is not required, we use web services
directly into the Avaya ACE server
No. All we need is the base Lync license,
Standard CAL
Yes fully supported, again we do not require
the E3 or E4 license
There are 2 additional custom/application
windows frame in the application (beside
configuration). The video window (in case
there is a video call) and the call control
window
5
Lync Buddy List
Lync Conversation Window
Choose between a Lync
call and via Avaya
Communication
Manager
Lync Keypad
Lync - Audiosettings
Outlook
All Lync “Click to Dial” buttons in MS Office and Internet Explorer can be used to start a call
Outlook
All Lync “Click to Dial” buttons in MS Office and Internet Explorer can be used to start a call
UCA Keypad
UCA Call Control
• Dialpad field for new call initiation can be
opened just by clicking on the keypad icon
Transfer
Hold
Hang up
Mute
Audio Controls
Video
Keypad
Webpage
UCA Click
to call
Any Application
Mark & press F8 -> UCA Call
Works from any application
Email
Ctrl+Click to
initiate a call
Sharepoint
Ctrl+Click to
initiate a call
Word Online
Ctrl+Click to
initiate a call
Word Document
Ctrl+Click to
initiate a call
UCA user configuration

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