Emerging trends in KM: Insights from KMWorld 2012 Gordon Vala-Webb November 8th, 2012 Agenda 1. A short survey 2. Who are we? 3. KMWorld 2012 4. Key Trend: From stocks to flows 5. Key trend: From inside to outside 6. Key tips and tricks 7. The ending Survey Says … • Attended KM World? • KM vs. other • How long been in KM? The DIKW pyramid must die 1. Who are we? Who are our sponsors – and thanks! • Bank of Montreal • University of Toronto iSchool • The Knowledge Management Institute of Canada • Dynamic Adaptation Who is Blake Melnick? B.A, B.Ed., M.Ed., CKP, CKM • CKO – Knowledge Management Institute of Canada • Advisor – Faculty of Management, Royal Roads University • Founding Team Member – Institute for Knowledge Innovation and Technology Who is Gordon Vala-Webb? Dynamic Adaptation • Business and practice advice on KM and social enterprise KM Director: • PwC Canada • Gov’t agency 2. KM World KMWorld 2012 #KMworld Knowledge Sharing & Learning: Communication Collaboration Innovation Enterprise Search Summit KM World Taxonomy Boot Cam Sharepoint Symposium erging 3. Key Trends: from stocks to flow Stocks and Flows John Seely Brown Implications: We need a new model 1. Start from desired business results 2. Link the KM strategy to that result 3. Focus KM efforts / measure success 4. People at the centre as active doers 5. Context sensitive Implications: Rethinking Knowledge Work (Davenport) Group Coordination Network Networking Expertise location Routine Interpretation / Work Judgement Content mgmt and information presentation Transaction The DIKW pyramid must die Individual Expert Adapted from “Rethinking knowledge work” by Thomas Davenport, Feb 2011 The Construcal Law: Bejan & Zane “. . . all of nature is composed of flow systems that change and evolve their configurations over time so that they flow more easily, to create greater access to the currents they move” Implication: Design 1. Define Your System 2. Identify the Flows 3. Start Simple: Allow only one feature of your system to change at first 4. Add a Degree of Freedom: Allow a second feature to change freely. As you investigate find another best feature, and adopt it 5. And Another… 6. And so on KM World Presentations • John Seely Brown Entrepreneurial Learner (key note) • Jeremey Bentley Content Intelligence for Big Data • Gordon Vala-Webb Flow systems and KM The DIKW pyramid must die 4. Key Trends: from inside to outside Questions? Source: Forest and Stewart “KM for customers” Implication: Thinking Big (social) What our people know Our Clients Issues Professional Knowledge Ian Coyne, “Finding answers through crowd sourcing” Implication: Think Mobile • Judge Group has delivered a mobile version of their intranet called mLink. Powered by HTML5, mLink can be viewed on tablets and smartphones. • The project has been delivered with very little budget, but has remained focused on user need. It includes access to core intranet content such as news and HR data, as well as to EDGE, the firm’s customised applicant tracking system Strategy for knowledge managers KM World Presentations • Ian Coyne Finding Answers through Crowdsourcing • Ian Forrest, Thomas A. Stewart KM for customers: The Next Frontier • James Robertson B102: Delivering enterprise mobility B106: Intranet showcase http://www.steptwo.com.au/papers/kmc_iia2012/index.html http://www.steptwo.com.au/products/iia-report/winners-iia Emerging Trends in KM 5. Tips & Tricks Positioning Social Networking and Knowledge Management Systems Use social networking to quickly connect and interact with global colleagues: Use Knowledge Management systems to access knowledge assets and expertise to sell work and deliver value Share a link • Finding and reusing knowledge assets to deliver value to clients throughout the project life cycle Find a resource • Answer a post Accessing our collective experience through documents and quals • Showcasing expertise and finding experts via profiles (which include social networking feeds) • Connecting and collaborating with communities • Contributing knowledge assets Ask a question Recognize a colleague Inform about your activities Suggest an idea “Deloitte’s social media story” Copyright 2012 Accenture. All rights reserved Proven practices for microblogging Use daily themes Tag success stories • Use #wins to tag threads as success stories • #advanced an opportunity • #connected in person or expanded a social network • #delivered work • #found a needed resource • #improved upon an existing solution or invented a new one • #learned or developed personally • #profits or revenue realized • #reused a solution to save effort or expense • #solved or avoided a problem • #won new business “Copyright Deloitte ’s social media story” 2012 Accenture. All rights reserved • #MM Meeting Monday - Inform about an upcoming meeting, event, call, or location where you will be or in which you will participate in the coming week • #TT Tuesday Tip - Share a tip, trick, technique, link, or proven practice • #WW Wednesday Wish - Suggest an idea, request an enhancement, or let others know what you are wishing for • #ThTh Thankful Thursday - Recognize a colleague, show appreciation for an accomplishment, or let others know what you are thankful for • #FF Follow Friday - Recommend topics, groups, or people to follow Ten Social Media Tips for Leveraging the Serendipity Economy 1. Go big or go home 2. Integrate Social Proﬁles with Performance 3. Make the System Accessible 4. Give people permission to collaborate 5. Track results 6. Learn from Failure 7. Look beyond productivity and efﬁciency 8. Executives: lead by doing not by saying 9. Celebrate value 10. Be patient "Serendipity Economy" “From Vision to Reality” The Twelve Secrets 1. Adoption is not the end game 2. Adoptable solutions solve real problems 3. It’s personal 4. You can prepare 5. It’s about change 6. It’s about comfort 7. It’s about communications 8. It’s about support 9. It’s about fun! 10. It’s about listening 11. You’re never done 12. It’s about sharing 25 “Building Online Community” www.Dynamic Adaptation.com 26 “Gamifying Knowledge Management” Networker Chatterbox 1. 2. 3. 4. 5. 6. 7. Don’t lose sight of your objectives Focus on behaviors not activities Data is king Spread the recognition People will game the system Start small, evolve Not a silver bullet Copyright © 2012 Accenture All rights reserved. Blogger Knowledge Builder Curator/Cultivator 27 Making Your Organization Smarter Five big data habits of highly effective organizations: 1. Federate instead of consolidate 2. Think organizationally, act individually 3. Leave no document unturned 4. Drive value from data 5. Demand simplicity and usability © 2012 Perceptive The Eureka! Triangle (is this your reality?) 1. 2. 3. 4. Think ‘information’ not just ‘intranet’ or ‘content’ Recognise the need to provide users with search, browse and alert options Be alert to developments in search technology Consider how search could enable the intranet to be an open door to enterprise information and data Search Browse Eureka! Alerts “Information architecture and search “ www.intranetfocus.com KM World Presentations Garfield et al Deloitte’s social media story Daniel W. Rasmus Serendipity Economy Susan Hanley From Vision to Reality Catherine Shinners Building online community from strategy Hsu & Kaukonen Gamifying knowledge management Charles Kaplan Making organizations smarter Martin White Information architecture and search 6. The Ending To do … • 1) We appreciate your feedback – please complete the feedback form. • 2) To read the KM World 2012 presentations: http://www.kmworld.com/Conference/2012/presentations.aspx • 3) To learn more about . . . • KMIC CKM program: http://www.kminstitute.com/ckm • KM Masterclass: http://www.dynamicadaptation.com/?page_id=29 Thank You • Blake Melnick – The Knowledge Management Institute of Canada – www.kminstitute.ca • Gordon (at) DynamicAdaptation.com www.DynamicAdaptation.com Twitter: @dynamicadaptatn This publication has been prepared for general guidance on matters of interest only, and does not constitute professional advice. You should not act upon the information contained in this publication without obtining specific professional advice. No representation or warranty (express or implied) is given as to the accuracy or completeness of the information contained in this publication, and, to the extent permitted by law, Gordon Vala-Webb and Dynamic Adaptation does not accept or assume any liability, responsibility or duty of care for any consequences of you or anyone else acting, or refraining to act, in reliance on the information contained in this publication or for any decision based on it. © 2012 Gordon Vala-Webb. All rights reserved.