Avaya MidMarket Solution (IP Office R8.1 FP1 Server Edition) – Simplified, Scalable & Future-Proof Platform Sumedh Ganpate 16th April 2013 Housekeeping Be on Time Mobiles on Silent Laptop Closed during Presentation Two Coffee Breaks (11am / 3.30pm) Lunch Break @ 1pm © 2011 Avaya Inc. All rights reserved. 3 Agenda – Presales Workshop (0.5 Day) Topic Day Presales Discussion Roadmap & Priorities D1 Overview & Solution Architecture D1 Unified Communication Apps D1 Mobile Collaboration Apps D1 Video Collaboration Options D1 Design Scenarios D1 How to Generate BoQs D1 Marketing Promotions D1 MidMarket Server Edition Positioning D1 Certification APSS Exam – Online © 2011 Avaya Inc. All rights reserved. D3 4 Avaya Roadmap & Priority Roadmap Priorities Straight Ahead, With Speed T h e T h e T h e p l a t f o r m W o r k f o r c e M o b i l i t y C u s t o m e r ’ s © 2011 Avaya Inc. All rights reserved. I n v e s t m e n t s 6 SME Communications: It’s All About Innovation The Convergence Roadmap is now complete R8.1 FP1 Dec’12 R9.0 Sept’13 Avaya IP Office INVESTMENT Avaya Integral 5 Avaya PARTNER® PROTECTION Completed: R5 Sept 2009 Completed: R6 Mar 2010 Manufacturer’s support policy is 3 years after the effective EOS date. An additional 3 years extended support beyond end date of manufacturer’s support is also available. PARTNER® EOS on 8 Nov 2010 Avaya Norstar Completed R6.1 plus R7 Nov 2010 and March, 2011 Norstar EOS on 4 Oct 2010 Avaya BCM Completed R7 March 2011 BCM EOS on 1 Mar 2012 Accelerates innovation with IP Office, our flagship solution for SME markets © 2011 Avaya Inc. All rights reserved. 7 Generally Available IP Office Roadmap Release Theme Core Value Committed Intent IP Office 8.1 FP1* (Current) Time to Market Features Continued Mid Market and SME solution enhancements DECT enhancements Ease of use improvements Simplified mobile provisioning Updated ATM4U Line Card D160 Wireless Phone Increase DECT R4 scalability Top Features Microsoft Lync Integration Flare Experience (Point-to-Point) SSL VPN Enhancements RADVISION * This Feature Pack will require a full upgrade © 2011 Avaya Inc. All rights reserved. IP Office R9 (Sept 2013) B5800 Convergence, Mid Market, SME Enhancements Capacity increase up to 1500 users per Server Branch Convergence Improved user experience Increased Security Enhanced Unified Communications Virtualization Ease of use improvements IP Office / B5800 convergence Centralized Aura Survivable Branch Gateway Web Management TLS / SRTP Remote end-point CAC Avaya SBC (Endpoint side) Virtualization Partner Experience Portal Flare Experience (Multi-party) Avaya - Restricted, Confidential and Proprietary 8 Solution Overview Communication & Collaboration from Anywhere Use the same tools at home, on the road, or in the office. Access the corporate directory and messages, see employee availability, schedule and manage conference calls, chat, and make or receive calls. Reduce long distance, mobile, and international calling cost. © 2011 Avaya Inc. All rights reserved. 10 Avaya IP Office Platform of your choice Single Platform Scalable from 5-1,000 users Investment Protection / Cost Effective Hardware and Software Investment Protection Unique Consistent User Experience Handsets Desktop Mobile Tablet Single-site or Multi-site New & Legacy IP, Digital, or Analog Endpoints In the Office Distributed or Centralized SME, Midmarket, or Branch Convergence platform for Norstar, BCM, & Partner On the Road Appliance, S/W only, or Hybrid Flexible Architectures – Migrate at your own pace Integration Teleworker SME © 2011 Avaya Inc. All rights reserved. Internal or External Applications Home MidMarket Enterprise Branch IP Office 11 Avaya IP Office Centralized Mgmt. & Licensing (SMGR, WebLM/PLDS) Solution Architecture * Centralized Mgmt. (SMGR) Local Mgmt. & Licensing (IPO Mgr., ADI) Local Mgmt. & Licensing (IPO Mgr., ADI) Single Site 1. SME Avaya Aura® Centralized HQ Site #1 Avaya Aura® Distributed + Branch #n Branch #2 Branch #n Branch #2 Branch #1 2. Distributed Branch (Local Mgmt.) Centralized Mgmt. & Licensing (Multi-site Mgr., ADI) Local Licensing (ADI) Branch #n Centralized Dial Plan, Trunking, Routing, Apps., & Survivability) Branch #2 Branch #1 Remote Site #2 3. Distributed Branch (*Centralized Mgmt.) IP Office SME Remote Site #n 4. Mid-market (Peer-Peer Networked) IP Office Mid-Market Branch #1 Local Mgmt. (Rainy Day) 5. Avaya Aura Branch® (a. Distributed, b. Centralized, c. Mix) IP Office Branch (B5800) IP Office 500 v2 Mid-Market © 2011 Avaya Inc. All rights reserved. IP Office for Linux Mid-Market 12 *Roadmap Item: Centralized Mgmt. (SMGR) MidMarket Solution Components IPO MiMarket Solution Schematic © 2011 Avaya Inc. All rights reserved. 14 Mid Market Solution Components Avaya Server, Hybrid Avaya Server, All IP Deployment Options IPO Mid-market – DVD, Server & Gateway Mid-market DVD & Server Server Edition SW License Single SW Mobile Desktop Rich UC Options Infrastructure & Endpoint Options Multi Media Endpoints Maintenance & Service Options © 2011 Avaya Inc. All rights reserved. Multi-site Options Data Centralized Management Avaya IP Office Support Services (IPOSS) GLOBAL SERVICES 15 MidMarket Server Edition Solution What’s New 500 users on single node; 1000 users across 32 nodes Centralized Licensing with Single Image Distribution Share licenses across sites Two Server Choices Central image repository HPDL360 HPDL120 Common database with templates 500 IP users 200 1x Portal Power users 100 VMPro ports 250 IP users 100 1x Portal Power users 40 VMPro ports Integrated Multi-site Management 4 Hour Web Based Training Avaya IP Office Support Services (IPOSS) Integrated Multi-site Web Manager Plug-n-Play remote site installation – Ignition Intuitive and user friendly - Browser based Centralized upgrades, back-up and restore Secure Remote Access with SSL-VPN Centralized Licensing Secure remote access at broadband speeds Network Firewall and NAT traversal Eliminate truck-rolls Solution Architecture MidMarket Server Edition Solution Schematic 500 - Users 250 - SIP Trunks 200 - 1XP Users 256 - DSPs 100 - VM Channels 128 - MMC 10 - SoftConsole 384 - Users: D/A 125 - SIP Trunks 148 - DSPs 128 - MMC 8 - PRI 144 - PSTN - Server Edition - Voicemail Channel - Users / SIPT - User Productivity - SoftConsole - CTI Pro - TTS Centralized management - Server Edition - Voicemail Channel - CTI Pro - TTS Primary Server Secondary Server HP DL360G7 or DL120G7* HP DL360G7 or DL120G7* Multi-Site Networking IPO500v2 Expn. 500 – Users 125 - SIP Trunks 128 – DSPs 128 – MMC Expansion Server HP DL120G7 - Server Edition - CTI Pro - TTS © 2011 Avaya Inc. All rights reserved. As Backup to Primary 500 – Users 250 - SIP Trunks 256 – DSPs 128 – MMC * - With DL120G7 Server the capacity reduces to Half - Server Edition - CTI Pro - TTS 18 MidMarket Solution - Small Community Networking IP Voice Networking between Server Edition sites over IP links (using Linked numbering plan) Desk-to-desk dialing Absent Text Message Anti-Tromboning Busy Lamp Field Call Hold Call Transfer Call Forward Hot desking across network Call Paging Call Pick-up Call Back when Free Camp-on Conference Centralized Voice Mail (using VoiceMail Pro) Dynamic Internal Users Directory Distributed Groups across network Up to 1000 users across 32 Server Edition sites © 2011 Avaya Inc. All rights reserved. SCN is Activated by default thru Server Edition License 19 IPO500v2 as Expansion Server & Telsets IP Office 500v2 Exp Server - Highlights Digital / Analog Sets PRI / BRI / PSTN Trunks Modular, flexible platform – 4 slots built-in – can connect to 8 expansion modules, or 12 when using 4-port expansion card Supports classical and IP telephony: – Analog, digital and IP (SIP & H.323) sets – Analog, ISDN and SIP trunks © 2011 Avaya Inc. All rights reserved. 21 IP Office 500v2 Exp Server – Front & Rare View © 2011 Avaya Inc. All rights reserved. 22 IP Office 500v2 Exp Server - Station & Trunk Cards CONTROL UNIT COMPONENTS Trunk ‘Daughter cards’ fit on top Range of interface modules: – Base cards • 8 Port Digital Station (max. 3) • 8 Port TCM (Norstar/BCM) • 2 or 8 Port Phone Station • 32 or 64 Channel VCM v2 Module* (max. 2) • 4 port expansion card (max. 1) of a base card in the same slot – 4 Port Analog Trunk Module – 2 or 4 Port BRI (4 or 8 channels) – Single or Dual PRI ( 8 channels per PRI enabled, other channels are licensed) – does not take daughter card Combination cards (max 2) : – 6 Digital, 2 Phone, 10 VCM, 2 port BRI – 6 Digital, 2 Phone, 10 VCM, 4 port Analog Trunk LOCK System SD IPO MU-LAW PCS0X 700XXXXXX - SD card for licensing, firmware and config files FK 1234567890 © 2011 Avaya Inc. All rights reserved. * VCM v2 cards does not come with free 12-IP station licenses 23 Base & Daughter Card Structure 2 Daughter / Trunk Card 1 Base with Daughter Card IPO500v2 Base / Stations Card 3 © 2011 Avaya Inc. All rights reserved. 24 IP Office 500 expansion modules Choice of expansion modules: – DS 16, DS 30: provide 16 or 30 digital extensions – Phone 16, Phone 30: provide 16 or 30 analog extensions – DS16A, DS30A © 2011 Avaya Inc. All rights reserved. provide 16 or 30 ports for Norstar/BCM phones (using RJ21 connectors) 25 IP Office 500 expansion modules Expansion Module IPO500v2 © 2011 Avaya Inc. All rights reserved. 26 IP Office SIP Trunking IP Office Managed View SIP phone SIP Provider DECT R4 UA SIP Provider B2BUA B2BUA SIP Provider Call Control B2BUA H323 IP phone DCP Digital phone Analog Analog phone • UA (User Agent) is an entity in SIP that generates and terminates sessions. • B2BUA (Back to Back User Agent) is an entity in SIP that generates and terminates sessions. • IP Office acts a SIP gateway i.e. no need for a SIP phone to make a SIP call with IP Office • Incoming calls are routed based on IP Office incoming call routes • Calls can be matched against ‘Incoming’ (from) and ‘Called’ (to) addresses • SIP Trunks are licensed in increments of 1, 5, 10 and 20 –Additional sizes are available by combining licences © 2011 Avaya Inc. All rights reserved. 27 IP Office SIP Trunking Requires Licenses License defines the maximum number of simultaneous SIP trunk calls 202967 202968 202969 Bundles 202970 205820 IPO LIC SIP TRNK RFA 1 IPO LIC SIP TRNK RFA 5 IPO LIC SIP TRNK RFA 10 IPO LIC SIP TRNK RFA 20 IPO LIC SIP TRUNKING TRIAL RFA 1 Requires VCM Card (DSP) on IPO500v2 Exp. Server Capacity: HPDL360: 250 Expansion / IPO500v2: 125 © 2011 Avaya Inc. All rights reserved. 28 MidMarket Server Edition – Avaya Phones Targets: Walkup Everyday 9608 IP Phones • 96xx • 96x1 • 16xxi 9620L 9611G 9620C 9620L Essential 9621G 9641G Navigator 9608 9630G 9640, 9640G 9650/C Agent BM12 9608 SBM24 9650 9650, 9650C 1603i 1608i 1616i 1616i BM32 1403 1408 1416 1416 DBM32 9508 BM12 1608i 1616i Digital Phones 1408 1416 • 14xx • 95xx 9504 © 2011 Avaya Inc. All rights reserved. 9508 29 MidMarket Server Edition – Audio Conf. Phones Range of sleek, professional, Full Duplex Conference phones Superior voice quality B149 – Omni-direction speakers and microphones Expansion Microphones SIP or Analog B159 SD Card for Call Recording B179 © 2011 Avaya Inc. All rights reserved. 30 MidMarket Server Edition – VPN Phones Internet IP Hard Phone with VPN Client Software Integrates the functionality of the VPN device into the Avaya IP phone VPN Gateway Application Notes available for VPN Gateways: • Kentrox VPN Q2300 Router Netgear FVS338 VPN Router Adtran Advanta 3305 VPN Client Software supported on: • 5600 series • 9600 series Complete list located at: http://support.avaya.com/japple/css/japple?PAGE=ProductArea&temp.productID=280576&temp.releaseID=317892 © 2011 Avaya Inc. All rights reserved. 31 MidMarket Server Edition – SIP Phones Requires 3rd party IP phone license Several endpoints have been tested – E.g. Nokia S60, CounterPath eyeBeam/X-Lite, Polycom Soundstation, Aastra, Patton ATA, QE ATA, Grandstream, Innovaphone, iOs, Android Basic feature set, may vary per phone T.38 FAX over IP support © 2011 Avaya Inc. All rights reserved. 32 MidMarket Server Edition – Wireless VoIP Requires Voice Priority Processor (AVPP) Can be Twinned with deskphone Features include VM indication, Hold / Mute / Transfer / Conference / last Number Redial softkeys Talk time for 3641/45: standard 4, max 8 hours with Ultra-Ext. Battery TFTP Server 802.11 Access Points IP Connection Voice Priority Processor LAN Avaya IP Office 3641/45 a/b/g standard © 2011 Avaya Inc. All rights reserved. 33 MidMarket Server Edition – DECT R4 Can be Twinned with deskphone Features include VM indication, missed call indication & Call List, Hold / Mute / Transfer / Conference / Park (programmable). Access to IPO directory & messaging using AIWS. Talk time 13 - 16 hours Extension Twinning WAN Management Avaya DECT R4 Base Station Max. 48 base stations, 384 phones BS: max 8 simultaneous calls VCM required Compact DECT: max 5 base stations with each max 4 © 2011 Avaya Inc. All rights reserved. simultaneous calls IP Handover Portability between Offices AIWS Ethernet 3720 3740 3725 3749 Avaya – Confidential 34 Resiliency MidMarket Server Edition Resilient Components DL360G7 Hardware Based Dual CPU Dual PSU RAID HDD Software Based IP Phones (H323) Voicemail Hunt Group Incoming Call Routes Trunk Lines – A/C IPO500v2 ARS © 2011 Avaya Inc. All rights reserved. 36 MidMarket Server Edition Licenses Supported License New for R8.1? License Location Server Edition New On Primary server Avaya/3rd Party IP Endpoint Existing On Primary server Power User Existing On Primary server Office Worker Existing On Primary server Receptionist Existing On Primary server SIP Trunk Channel Existing On Primary server UMS Web Services Existing On Primary server Additional Messaging Ports Existing On Primary or Secondary server Messaging TTS Professional Existing On Primary or Secondary server Additional PRI Channels Existing On IP500 V2 Expansion System CTI Pro Existing On associated device CTI Wav users Existing On IP500 V2 Expansion System IPSec Tunnelling Existing On IP500 V2 Expansion System © 2011 Avaya Inc. All rights reserved. 37 MidMarket Server Edition Linux Licensing Linux Feature Key Serial Number (termed System ID) is derived from platform hardware components – For Avaya-supplied, System ID is displayed on packaging and server – If the hard drive or Ethernet card fails, a replacement will change the System ID. – 30 day grace period on a change. New licenses required before expiry. © 2011 Avaya Inc. All rights reserved. 38 MidMarket Server Edition License Operation The Primary acts as a central license server – Allocates to Secondary or Expansion systems on request. Allocates to remote systems only after it has satisfied its own requirements Secondary and Expansion systems will check their local licenses first before any request of the Primary. – Local licenses cannot be placed into the Primary’s license pool Any Secondary or Expansion system losing contact with the Primary will persist allocated licenses for a 15 day grace period Alarms (SSA/SNMP/Syslog/email) for license over allocation, grace period start + reminder © 2011 Avaya Inc. All rights reserved. 39 MidMarket Server Edition Administration Overview All administration focused on the server management web portal, termed Web Control – Install, configuration, alarms, logs, upgrades, backup etc. – Supports standard browsers (Firefox, IE, etc) Web Control provides solution administration on Primary and Secondary Web Control can also manage Linux Expansion systems locally for install and ‘Rainy Day’ scenarios © 2011 Avaya Inc. All rights reserved. 40 MidMarket Server Edition Server Edition Manager – Configuration Select ‘Solution’ or specific device in the list and then ‘Configuration’ – Navigation Pane opened on selection: © 2011 Avaya Inc. All rights reserved. 41 UC; Mobile & Video Collaboration Out of Box User Productivity Licenses IP OFFICE RECEPTIONIST • Works switchboard • Can manage multiple sites from anywhere IP OFFICE OFFICE WORKER • Work from the office IP OFFICE POWER USER • Laptop & Cell Phone • Need to work from anywhere © 2011 Avaya Inc. All rights reserved. 43 Receptionist Softconsole IP OFFICE RECEPTIONIST • Works switchboard • Can manage multiple sites from anywhere © 2011 Avaya Inc. All rights reserved. 44 Receptionist: SoftConsole Intuitive flexible interface Ability to maintain visibility of: – Calls waiting – Calls holding/parking – Available resources per business function – Centralized Operator/Attendant Ability to perform minor system administrative functions (e.g., change group status, change divert settings) © 2011 Avaya Inc. All rights reserved. Works with IP telephones on Primary Server 45 Office Worker One-X Portal for IP Office – Excluding Telecommuter Mode Flare Experience Unified Messaging Service (UMS) IP OFFICE OFFICE WORKER • Work from the office © 2011 Avaya Inc. All rights reserved. 46 Unified Communication One-X Portal: Thin client; Enhance User Experience Federated presence with GoogleTalk contacts Mute button for active calls MS Exchange calendar mining Transfer IM to voice conversation Easy 3rd party gadget integration e.g. iGoogle Simple URLs MyBuddy Gadget tabs & more! Require Office Worker or Power User License © 2011 Avaya Inc. All rights reserved. 47 Unified Communication One-X Portal Call Assistant Windows client providing: – Outlook screen pop – One-X Portal screen pop – Incoming /missed call notification – Hot-key dialling © 2011 Avaya Inc. All rights reserved. 4848 Unified Communication One-X Plug-in for Ms Outlook: Integrate Business Apps with Comm. Click to call or conference Federate presence with MS Exchange, GoogleTalk Visual voicemail Calendar mining Easy to install – no additional servers required intuitive for your customers to use Increase consideration with Microsoft SMEs Require Office Worker or Power User © 2011 Avaya Inc. All rights reserved. Prime contacts always on display – no search required! 49 Unified Communication One-X Plug-in for salesforce.com Make and receive calls Consultative or blind transfers Screen pop on incoming calls Place calls on / off hold © 2011 Avaya Inc. All rights reserved. – – – Simple plug-in appears in side bar of every SFDC page Enable your customers to personalize their service Instant access to customer information 50 Unified Communication Flare Experience* on Windows & iPAD Require Office Worker or Power User License © 2011 Avaya Inc. All rights reserved. * v1.1 Supports PtP Video thru R8.1 FP1 51 Power User Everything from Office Worker profile, plus: – Video Softphone – One-X Mobile Preferred IP OFFICE POWER USER • Laptop & Cell Phone • Need to work from anywhere © 2011 Avaya Inc. All rights reserved. 52 Unified Communication Video Softphone Softphone with 6-party video conference capability Can be controlled from one-X Portal For Windows & MAC © 2011 Avaya Inc. All rights reserved. 5353 Mobile Collaboration Adding “one-X® Mobile” to Essential Edition for all Users Mobility Offer Included as standard for all users PREMIUM Mobility Offer For use with IP Office Preferred Edition one-X® Mobile Essential for IP Office one-X® Mobile Preferred for IP Office Cost-effective mobility without the need for an additional server Integrated server-based solution provides rich functionality Mobility: Simultaneous ring and call control with office desk phone UC: Multi-modal communication – IM, voice call control, conferencing Supported on iPhoine ,Andrioid and Blackberry Supported on Android and iPhone © 2011 Avaya Inc. All rights reserved. 54 Mobile Collaboration One-X Mobile Preferred: Manage Office Comm. from Mobile Cellular voice / PSTN IPO500v2 as Trunk Gateway Voice calls Simplified, open architecture • Uses One-X Portal & Mobility Server Services on Primary • Calendar integration with MS Exchange • Rich presence aggregation and federation with public networks • Supported on Android , iOS Real-time business collaboration for the mobile workforce © 2011 Avaya Inc. All rights reserved. one-X Portal & Mobility Server Data Internet / Cellular Data Network Primary Server Microsoft Exchange Server Calendar Integration 55 Video Collaboration IP Office 8.1 & Scopia Integration Deployment Overview - Small Sites SIP H.323 IP OFFICE Public H323 XT5000 Scopia Desktop (via Firewall/NAT) Scopia Mobile (via Firewall/NAT) Scopia Desktop Server Mobile/Desktop FWT DMZ Public Network © 2011 Avaya Inc. All rights reserved. Video Softphones Scopia XT5000/XT4200 Private Network Avaya Wireless Phones Avaya Digital Phone & IP Phones 56 Video Collaboration IP Office 8.1 & Scopia Integration Deployment Overview - MidMarketSites SIP Scopia PathFinder Server H.323 FWT H.323 IP OFFICE H.460 H.323 Endpoint Scopia Management H.323 GK + SIP B2B SIP Trunk H.323 Endpoint Elite MCU Scopia Desktop (via Firewall/NAT) Avaya Wireless Phones Scopia Desktop Server Mobile/Desktop FWT Scopia Mobile (via Firewall/NAT) Public Network © 2011 Avaya Inc. All rights reserved. DMZ Scopia XT5000/4200 Video Softphones Private Network Avaya Digital Phone & IP Phones 57 Video Collaboration Option-1: Using SCOPIA Integration Components Required SMB Solution Scopia XT5000 Scopia XT Desktop 4/9 Way MCU Including FW Traversal Scopia XT5000 SMB Licence Additional Endpoints Scopia XT4200 (Optional) © 2011 Avaya Inc. All rights reserved. Require IP endpoint License to register XT5000 Scopia XT5000 (Optional) 58 Video Collaboration Option-2: Using IPO VideoSoftphone 6-party MCU The following call-flows are supported IP Office Video SoftPhone 1. Point-to-point Video call 2. Multi party Video Conference over the Multi-Site leveraging 6-party soft MCU IP Cloud IP Office Video SoftPhone New York Headquarter Multi Site Networking IP Cloud London Office Beijing Office IP Cloud IP Office Video SoftPhone IP Office Video SoftPhone © 2011 Avaya Inc. All rights reserved. Require Power User License 59 VM Pro Voice Mail Pro – main features Queue Announcements – Optional break out to Vmail or agent. – Position and ETA. Call Recording – Check how your staff are answering calls. – Record calls to any mailbox. Store and forward in emails Automated Attendant. – Call flows to efficiently handle user calls. – Route via CLI, Conditions, DTMF. – Dial By Name with caller announcements. Unified Messaging – Integrate voicemail and email Campaign Manager – Capture details and play back later. – Structured Vmail Message accessed via WEB. © 2011 Avaya Inc. All rights reserved. 61 Flexible Call Recording – Contact Store R8.1 FP1 Browser based access to recording library Powerful search filters: CLID, Date, time, dialled number, length, extension number Ad-hoc (immediate record) or percentage calls in a time period Easily archived and retrieved Perfect for training and conflict resolution © 2011 Avaya Inc. All rights reserved. Require Contact Store License per Primary & Secondary Server 62 Caveats MidMarket Server Edition Caveats No CCR (Option of DevConnect) No central CDRs No central CTI No embedded VM or AA – only centralised VMPro IP Phone resilience only with Avaya 16xx/96xx H.323 No Integrated MoH Connections © 2011 Avaya Inc. All rights reserved. 64 What’s New New Features in 8.1 FP1? GA: 17th Dec 2012 Flare Experience with PtP Video for iPad & Windows Contact Store support on Linux (Primary & Secondary) Microsoft Lync integration; on Client level Scopia Video Conference integration New DECT phones (D160) and increased capacities (384) New ATM V2 and Combo Card ATM V2 SSL VPN enhancements © 2011 Avaya Inc. All rights reserved. 66 Support Services (IPOSS) New Global Offer from Avaya MidMarket Support Services are consistent, flexible and simple Single fee per node* Available in Wholesale and Co-Delivery Models Base offer includes: – Remote Technical Support: HW and SW – Business Hour Support – 8x5x5 Optional Add-Ons Any Time / Any Day Support 24x7x365 – Major Software Upgrades – Software Patches and Updates – Enhanced Remote Connectivity Parts Replacement NBD or 4 hour – 1, 3 or 5 year prepaid terms or On-site (US) Consistent Flexible Simple Same offer elements for SME and Mid Market Multiple service delivery options available Industry standard support model at a fixed price © 2011 Avaya Inc. All rights reserved. * Promotional pricing is currently available. 68 Promotional Entry Pricing – Sample shown: 1 year list Will have 1, 3 and 5 year terms, all total pre-pay Wholesale List Price IP 500 V2 HP DL360G7 Linux HP DL120G7 Linux 8x5 Rem Tech Support & S/W Upgrades $215 $215 24x7 Rem Tech Support & S/W Upgrades $275 8x5 Rem Tech Support, NBD APR & S/W Upgrades 24x7 Rem Tech Support, NBD APR & S/W Upgrades Co-Delivery List Price IP 500 V2 HP DL360G7 Linux HP DL120G7 Linux $215 $194 $194 $194 Per Server $275 $275 $248 $248 $248 Per Server $284 $611 $390 $256 $550 $351 Per Server $344 $671 $450 $310 $604 $405 Per Server 8x5 Rem Tech Support, 4-Hour APR & S/W Upgrades $353 $1,007 $565 $318 $907 $509 Per Server 24x7 Rem Tech Support, 4-Hour APR & S/W Upgrades $413 $1,067 $625 $372 $961 $563 Per Server Offer Options Remote Technical Support & S/W Upgrades With NBD Advance Parts Replacement (APR) With 4-Hour Advance Parts Replacement © 2011 Avaya Inc. All rights reserved. Note: 48 options, available in 1, 3 or 5 year terms. On-Site options are available in the US-only. 69 Promotional Entry Pricing – Sample shown: 3 year list Will have 1, 3 and 5 year terms, all total pre-pay Wholesale List Price IP 500 V2 HP DL360G7 Linux Server HP DL120G7 Linux Server 8x5 Rem Tech Support & S/W Upgrades $599 $599 24x7 Rem Tech Support & S/W Upgrades $767 8x5 Rem Tech Support, NBD APR & S/W Upgrades 24x7 Rem Tech Support, NBD APR & S/W Upgrades Co-Delivery List Price IP 500 V2 HP DL360G7 Linux Server HP DL120G7 Linux Server $599 $540 $540 $540 Per Server $767 $767 $691 $691 $691 Per Server $792 $1,705 $1,089 $715 $1,535 $979 Per Server $959 $1,872 $1,256 $866 $1,687 $1,130 Per Server 8x5 Rem Tech Support, 4-Hour APR & S/W Upgrades $985 $2,808 $1,577 $887 $2,529 $1,418 Per Server 24x7 Rem Tech Support, 4-Hour APR & S/W Upgrades $1,152 $2,975 $1,744 $1,039 $2,680 $1,570 Per Server Offer Options Remote Technical Support & S/W Upgrades With NBD Advance Parts Replacement (APR) With 4-Hour Advance Parts Replacement © 2011 Avaya Inc. All rights reserved. Note: 48 options, available in 1, 3 or 5 year terms On-Site options are available in the US-only. 70 Design Simplicity © 2011 Avaya Inc. All rights reserved. 71 MidMarket Server Edition – BoQ 300-IPT user with 25% UC – Solution Cost P/N System Platform: 270393 270397 Expansion System / Trunk Gateway: 700476005 700479702 Station Cards: for IPO500v2 700504032 Trunk Cards: for IPO500v2 700417439 Licenses: Voicmail Channels: Primary Server… 174459 174461 174462 PRI Trunk Channels… 215185 User Productivity Packs… 229427 229428 IP Endpoints… 229447 Accessories: 700213440 700289747 700429202 Post-Sales Support Service: IPOSS 271606 271605 Description MPG IQ MidMarket Hardware & License IQ DL360G7 SRVR IPO R8.1+ SE PRIMARY for MidMarket IP OFFICE R8.1+ SERVER EDITION LICENSE LIC:DS Qty U. List Price Ext. List Price 1 2 $8,100 $2,995 $8,100 $5,990 IQ IQ 1 1 $650 $50 $650 $50 IPO500v2 Expansion ServerIU 1 $350 $350 IPO IP500 V2 CNTRL UNIT IPO IP500 V2 SYS SD CARD AL IPO MC VCM 64 V2 IPO IP500 TRNK PRI UNVRSL SNGL IQ 1 $950 $950 IP OFFICE LICENSE VOICEMAIL PRO RFA 2 LIC CU IP OFFICE LICENSE VOICEMAIL PRO RFA 8 LIC CU IP OFFICE LICENSE VOICEMAIL PRO RFA 16 LIC CU IQ IQ IQ 1 1 1 $1,795 $5,495 $9,995 $1,795 $5,495 $9,995 IP OFFICE LICENSE IP500 UNI PRI ADD 22 E1 CHANNELS LIC CU IQ 1 $600 $600 IP OFFICE LIC R8 PWR USER 5 IP OFFICE LIC R8 PWR USER 20 IQ IQ 3 3 $761 $2,704 $2,283 $8,112 IP OFFICE LIC R8 AV IP ENDPOINT 20 IQ 15 $1,245 $18,675 IPO ISDN RJ45/RJ45 3M RED IPO - PWR LEAD (EARTHED) UK IPO IP500 RACK MNTG KIT IQ IQ IQ 1 1 1 $5 $15 $60 $5 $15 $60 1 1 $275 $275 $275 $275 Licenses Post-Sales Support Service IP OFFICE REM TECH SUPT 24X7 - HP DL360G7 1YPP IP OFFICE REM TECH SUPT 24X7 - IP500 V2 1YPP © 2011 Avaya Inc. All rights reserved. 72 TOTAL $63,675 MidMarket Server Edition – BoQ 300-IPT user + 25% UC + Resiliency – Solution Cost P/N MPG Qty DL360G7 SRVR IPO R8.1+ SE PRIMARY for MidMarket IP OFFICE R8.1+ SERVER EDITION LICENSE LIC:DS IQ IQ 2 3 $8,100 $2,995 $16,200 $8,985 IPO IP500 V2 CNTRL UNIT IPO IP500 V2 SYS SD CARD AL IQ IQ 1 1 $650 $50 $650 $50 IPO MC VCM 64 V2 IU 1 $350 $350 IPO IP500 TRNK PRI UNVRSL SNGL IQ 1 $950 $950 IP OFFICE LICENSE VOICEMAIL PRO RFA 8 LIC CU IP OFFICE LICENSE VOICEMAIL PRO RFA 16 LIC CU IQ IQ 1 1 $5,495 $9,995 $5,495 $9,995 174459 174460 174461 174462 PRI Trunk Channels… IP OFFICE LICENSE VOICEMAIL PRO RFA 2 LIC CU IP OFFICE LICENSE VOICEMAIL PRO RFA 4 LIC CU IP OFFICE LICENSE VOICEMAIL PRO RFA 8 LIC CU IP OFFICE LICENSE VOICEMAIL PRO RFA 16 LIC CU IQ IQ IQ IQ 1 1 1 1 $1,795 $2,875 $5,495 $9,995 $1,795 $2,875 $5,495 $9,995 215185 IP OFFICE LICENSE IP500 UNI PRI ADD 22 E1 CHANNELS LIC CU IQ 1 $600 $600 IP OFFICE LIC R8 PWR USER 5 IP OFFICE LIC R8 PWR USER 20 IQ IQ 3 3 $761 $2,704 $2,283 $8,112 IP OFFICE LIC R8 AV IP ENDPOINT 20 IQ 15 $1,245 $18,675 IPO ISDN RJ45/RJ45 3M RED IPO - PWR LEAD (EARTHED) UK IPO IP500 RACK MNTG KIT IQ IQ IQ 1 1 1 $5 $15 $60 $5 $15 $60 2 1 $275 $275 $550 $275 System Platform: 270393 270397 Description MidMarket Hardware & License U. List Price Ext. List Price Expansion System / Trunk Gateway: 700476005 700479702 Station Cards: for IPO500v2 700504032 Trunk Cards: for IPO500v2 700417439 Licenses: IPO500v2 Expansion Server Voicmail Channels: Primary Server… 174461 174462 Voicmail Channels: Secondary Server… User Productivity Packs… 229427 229428 IP Endpoints… 229447 Accessories: 700213440 700289747 700429202 Licenses Post-Sales Support Service: IPOSS Post-Sales Support Service 271606 IP OFFICE REM TECH SUPT 24X7 - HP DL360G7 1YPP 271605 IP OFFICE REM TECH SUPT 24X7 - IP500 V2 1YPP © 2011 Avaya Inc. All rights reserved. TOTAL 73 $93,409 Let’s Try to Design..Now What is Required…. Scenario # 1: 400-IP Users Requirements: 400-IP User 1-PRI trunk 100-UC Users Components Required: 1. 2. 3. 4. 1xHP-DL360G7 1xIPO500v2 + SD Card 1xVCM32 v2 1xPRI Daughter Card with Channel Licenses © 2011 Avaya Inc. All rights reserved. Licenses.. 5. 6. 7. 8. 2xServer Edition 16xVM Channels (20) 400xIP Endpoint 100xPower Users 75 What is Required…. Scenario # 2: 400-IP Users with Resiliency Requirements: 400-IP User 1-PRI trunk 100-UC Users Resiliency Components Required: 1. 2. 3. 4. 2xHP-DL360G7 1xIPO500v2 + SD Card 1xVCM32 v2 1xPRI Daughter Card with Channel Licenses © 2011 Avaya Inc. All rights reserved. Licenses.. 5. 6. 3xServer Edition 16xVM Channels (20) on Primary 7. 20xVM Channels on Secondary 8. 400xIP Endpoint 9. 100xPower Users 76 What is Required…. Scenario # 3: 600-IP Users Multi-Site with Resiliency Requirements: HO 300-IP User 1-PRI trunk 50-UC Users Resiliency Components Required: 1. 2. 3. 4. 2xHP-DL360G7 2xIPO500v2 + SD Card 2xVCM64 v2 2xPRI Daughter Card with Channel Licenses © 2011 Avaya Inc. All rights reserved. Requirements: Branch-1 300-IP User 1-PRI trunk 50-UC Users Licenses.. 5. 4xServer Edition 6. 24xVM Channels (30) on Primary 7. 30xVM Channels on Secondary 8. 600xIP Endpoint 9. 100xPower Users 77 Design Tool – Offline Converged BoQ Builder UC + Video + Data Request for the latest version to Avaya / Distributor © 2011 Avaya Inc. All rights reserved. 78 Demo Anywhere Demo Tool: Demo Anywhere Server running on Linux Preconfigured image for VMWare player Allows demonstration of UC features on a laptop: VM Pro One-X Portal Softphone Flare Communicator One-X Mobile Receptionist IP phones / SIP trunks Fully configurable https://avaya.my.salesforce.com/apex/sp_ViewDetailPage?Id=a3j30000000LEBuAAO © 2011 Avaya Inc. All rights reserved. 80 Demo Anywhere Solution Setup Demo environment is a non-networked environment Access Point Ext 103 Carol (Customer) ERS 3500 POE switch Wi Fi Ext 102 Bob (Sales, Gillians) © 2011 Avaya Inc. All rights reserved. Laptop Running IP Office Anywhere One-X Portal Outlook plugin Alice Ext 101 (Sales VP, Gillians) 81 Useful Links IP Office Knowledge Base: http://marketingtools.avaya.com/knowledgebase/ IP Office R8.1 Sales Tool Kit: https://avaya.my.salesforce.com/apex/sp_ViewDetailPage?Id=a3j30000000 LAt5AAG IP Office eBook: http://www.avaya.com/uk/resource/assets/brochures/Avaya%20IP%20Offic e%20eBook_Final%20(71612).pdf IP Office Support Services (IPOSS): https://avaya.my.salesforce.com/apex/sp_ViewDetailPage?c=a3d30000000 L5uhAAC&Id=a3j30000000L3jVAAS IP Office Promotions: https://avaya.my.salesforce.com/apex/sp_ViewDetailPage?Id=a3j30000000 LEQ5AAO © 2011 Avaya Inc. All rights reserved. 82 Mid-Market Solution – Value Prop Handsets, smart phones, desktop, tablets Home, work, on the road IP Digital © 2011 Avaya Inc. All rights reserved. Analog SIP 5 - 1500 users in one or more offices Mid Market, Branch Adaptable office from key system to UC Investment Protection Flexible Architecture Savings, Low TCO 83 Key Take Away IPO a Fit-for-Purpose solution for MidMarket Offers Simplified Installation & Management UC, Mobile & Video Collaboration Out-of-Box IPO500v2 & MidMarket Solution both are Available © 2011 Avaya Inc. All rights reserved. 84 IPO Promotions Triple 7 Program – IP Office Migrate from Option-11, IP400, Norstar, BCM Aggressive Promotion Accelerate your customers transformation to a Collaborative environment. Higher margin opportunity Lower TCO than competitive offers Flight Itinerary: 9th July until 30th June 2013 Partners Migrating Meridian Option 11 to IP Office get: ► 70%* off list for IP Office Hardware and select Avaya phones ► 70%* off list for IP Office Software ► Can be combined with IP Office Data Bundle 2 Promotion *Triple 7 carries a 70% discount, for a maximum resale price of 30% of list price. Additional discounts provided through distribution. Check with distributors for final pricing. © 2011 Avaya Inc. All rights reserved. 86 Win with IP Office Displace Competition Purchase an IP Office 500 v2 with a minimum of 20 IP end-point Licenses or Purchase an IP Office with minimum 100 IP users and Preferred Edition, UC Module or Server Edition Competitive Displacement (min 20 IP users) 15% off Regional Price List* 18% off Regional Price List* Net new mid-market business (min 100 IP Users & Preferred Edition, UC module or Server Edition) when ordered with IPOSS 15% off Regional Price list* when not ordered with IPOSS * IP Office software & hardware and selected Avaya phones** ** Promotion discount on selected Avaya phones capped at 12% in the Middle East & Africa region © 2011 Avaya Inc. All rights reserved. 87 Positioning: It’s about Meeting Customer’s Requirements & Expectations © 2011 Avaya Inc. All rights reserved. 88 Avaya Portfolio Positioning Serves the market based on varying customer types and needs Simple, scalable, flexible for the growing office Turn key UC Collaboration Enterprise-class UC and Contact Center Custom platform integration. ACE, Lync, FMC Custom platform integration e.g. ACE, Lync, FMC Data Networking Avaya Support Services © 2011 Avaya Inc. All rights reserved. 89 Avaya Portfolio Positioning Simple, Designed To Meet Customer Needs Across Market Segments Avaya Office for Midsize Enterprise R9 Designed for Small to Midsized Enterprises Ideal for established businesses seeking cost-effective Consolidation of Assets, Mission Critical Applications, Advanced Collaboration 5 100 Small 250 Medium 500 Mid Market 1000 1500 Ideal for small to midsize businesses seeking Costeffective Growth, Integrated UC, Video & Mobility Applications, Simplified management and Lower TCO Avaya Aura® Designed for Enterprises 3000+ Enterprise # of Users © 2011 Avaya Inc. All rights reserved. 90 Positioning Pointers – AURA or IPO MM No of Users; > 1500 No of Sites; > 32 /1500+Users Real-Time Fail-Over Call Center Web-Conferencing; AAC7 alike Centralized Dialing Plan / CDR © 2011 Avaya Inc. All rights reserved. Any “No”; Position IP Office 91 Q & A !!