Make it simple . . . Introduction AGENDA Interactive Voice response and its technology has transformed SMB/Large Enterprise completely, In execution Delivery Customer satisfaction So…. Lets get into details……. Feature Set AGENDA Missed Call Smart IVR IVR Call Forwarding Group call virtual EPABX Mass SMS Voice recording Functionalities AGENDA • On the fly Audio play file updates • Record and Play user voice for Registration Order Complaints Information Many more……… • Number/Digits entered for ID, PIN, regn AGENDA Functionalities Contd • Hot Keys for quick access to particular sub menu item. • Playing Phonetics for a given word • Flexible in changing different IVR based on Time and Caller ID AGENDA Over to Features In Detail Smart IVR AGENDA Calls to a company Simplicom IVR takes-over and respond Welcome to ……… Press 1 to connect to secretary Customer Press 2 for accounts dept Press 3 to get the info on …. Welcome to Accounts….. IVR Thanks, Have a good day!!! Option1 Option2 Option3 Missed Call AGENDA Calls to a company Owner Customer No call charge to customer IVR cuts the call IVR Uses this facility for… 1. 2. 3. 4. Customer Feedback Live Voting Lead Generation Online verification Many More …….. Missed Call – acknowledge AGENDA Through SMS/Reverse IVR Calls to a company Customer Acknowledge Through No call charge to customer Owner IVR cuts the call IVR SMS E-mail Reverse IVR SMS E-mail Virtual EPABX AGENDA Calls to a company IVR Simplicom IVR takes-over and respond Welcome to ……… Press 1 to connect to secretary Press 2 to sales Dept Customer Press 3 to Billing Dept Press 4 to customer support Press 5 to staffing section Secretary Sales Billing Customer support Staffing Voice Recording AGENDA Simplicom IVR takes-over and respond Calls to a company Welcome to ……… Press 1 to record your Name and Address The name you recorded is …… Customer IVR Voice Recording AGENDA Simplicom IVR takes-over and respond Calls to a company Welcome to ……… Press 1 to record your Name and Address The name you recorded is …… Customer IVR Thanks for registration Mass SMS/Call AGENDA IVR calls all and plays a message Owner Owner chooses the list IVR IVR sends Mass sms Benefits . AGENDA Increased productivity Detailed call log Profit Growth Lead Generation Smart IVR Solution to AGENDA one of our customer Anu Computers (Navalgund, Hubli) Provides services to people on Public exam results, job notification and tender notification and Many more 1. Anu computers owner updates his required info through our web interface. 2. End customer calls to a mobile number. 2. IVR plays in that mobile directing him to get required information. 3. Anu computer owner gets caller list from our web-interface. AGENDAIVR Anu Computers Smart IVR Calls to Anu-computers Simplicom IVR takes-over and respond Welcome to Anu Computer Customer Press 1 to SSLC result Press 2 for Job opportunities Press 3 for tender notification SSLC result Job Op Tender Customer gets job opportunity Details for degree SSLC PUC Degree Missed Call Solution to AGENDA one of our customer A 24/7 medical store widely distributed across Bangalore with 43 branches. They would like to know customer satisfaction through a Miss call solution 1. Two Mobile numbers - one for “Like” and another for “Dis-like” were announced to the public. 2. When Caller gives Missed call to one of the numbers, Acknowledgement goes to caller. 3. Two lists of Like and Dis-like Report obtained from IVR sent to Celebrate- Health Owner. Missed Call AGENDA Solution to Give Miss-call Like Customer SMS Dis-like OR IVR Like: Dear customer, Thanks for your Appreciation. Your transaction number is ****. To speak to Our customer care, please call 9********* Owner SMS E-mail With a detailed Report of his customer Dis-like: Dear Customer, thanks for your Feedback. Your complaint Number is ****, to speak to our customer care, please call 9******** Thank You Questions?