IP/Digital Reporter

Report
IP/Digital Logger Family of Products
IP and Digital Phone Recording Solutions
IP/Digital Family of Products (from SAMB May 25)
▐ NEC 1 Port Digital Call Logging Unit (VSR 01)
▐
▐ NEC 4 Port Digital Call Logging Unit (VSR 04)
▐ LKS- IP Port – 1- LIC (IP)
▐ LKS-IP/Digital-Archiver Port-1-LIC (Call Archiver)
▐ LKS-IP/Digital- Manager Port -1-LIC (IP/Digital Manager)
▐ LKS-IP/Digital-Reporter Port-1-LIC (IP/Digital Reporter Pro)
▐ IP/Digital BackOffice (free, needed for VSR 04 and IP)
▐ IP/Digital Player (free can be installed on any PC for playback)
…………………………………….Got it?
How to Determine Which Recording Solution is
Right for Client?
▐ What type of phones do they have/ are being proposed?
 IF Digital THEN .. VSR 01 or VSR 04
 IF IP THEN LKS IP (or beta new ipTap Desktop)
▐ Are there PCs next to each phone?
 If Yes, VSR 04 still possibility (or ipTap)
 IF no, THEN go with VSR 04 (or LKS IP)
▐ Would they like the user to add information or otherwise categorize
each call for reference later?
 IF Yes, and PC next to each phone , THEN VSR 01for Digital
• IF IP, THEN IP Tap
• IF no need for interaction, THEN VSR 04 possibility (Digital) or LKS IP
seats
Which Solution? (continued)
▐ Is there a concern that Agents may try to avoid being recorded? Or
is this recording for Compliance purposes?
 IF yes, THEN go with BackOffice (VSR 04 or LKS-IP)
 IF no, THEN VSR 01(or ipTap) unless preference is to keep other
applications off desktop.
▐ How many phones are being recorded?
 IF small number (ie less than 4) ,THEN calls can be managed using
IP/Digital Player (Free download)
• IF 5+ , THEN consider Manager or Reporter Pro
▐ Why are calls being recorded?
 IF for training and to be used for evaluation purposes, THEN propose
and demonstrate Reporter Pro ( YouTube video posted)
Digital Single Port – Call Logger Unit
▐ For Recording & Storing conversations on a local or network PC
▐ Consists of an in-line box, USB cable and software
SV8300
NEC Digital Telephone
VSR
USB
Digital – Desktop Single Port Call Recorder
▐ Plugs in at telephone desktop (digital pair) & local PC via
USB (DTR & DTL)
▐ Complete with Standard Record and Playback desktop
software (IP/Digital Player 3.0)
▐ Local or centralised file management with Supervisors
Applications (IP/Digital Manager\Reporter 3.0)
Digital Desktop Advantages & Applications
▐ VSR 01 - Records DT300 phones at Desktop

User can interact with Recording, Add Notes.
This is very popular in Insurance Companies where they reference the recording by Claim Number.
Other applications include Order Number , Client Number etc. Any company looking to reference
interactions for future follow-up/confirmations.
User can be asked to save or erase call at end of recording,
in application where only transactional calls are desired to
be recorded or saved.
No additional PC resource required,
only storage on local PC or network drive
Installed at Client PC, can be disconnected,
If this is a concern then use VSR 04 (s) installed in BackOffice
NEC ipTap (soon to be released to Beta)
▐ Same
and
as VSR Desktop
No second Ethernet Card or port mirroring required.
Easy to Install, very cost effective
Digital 4 Port Recorder
▐ Records via Local Server via USB and IP/Digital BackOffice
▐ Stackable to 48 ports per Server
▐ Multiple Supervisors file management applications (IP/Digital
Manager or Reporter pro)
IP/Digital BackOffice Advantages & Applications
▐ VSR 04- Records DTR/DTL phones at in Phone/Data Room.
Agent cannot avoid being Recorded.
Nothing added to Agent Client PC.
Popular in traditional Call Center Environment where calls are recorded for
training purposes or for compliance requirements.
Requires dedicated PC hardware.
No Live interaction with recordings, although Desktop Player can be
used by agent if desired to gain access to recordings after call.
IP/Digital BackOffice
▐ IP Recorder module added to standard IP/Digital BackOffice
Recorder Software
▐ Allows traditional TDM (DTR/DTL) and IP phone (ITL- iSIP/n-SIP, 3rd
party SIP station and SIP Trunks) recording on the same application
▐ IP Seats are sold separately, licensed via LMS & LMC server
▐ Works with Supervisor software (IP/Digital Manager, Reporter also
now licensed via LMS and LMC)
IP/Digital Call Encryption- NOW STANDARD option!
▐ Encrypts calls as they are recorded in IP/Digital BackOffice
(IP or TDM)
▐ Password Protect Audio Playback of recorded calls
▐ Protect sensitive communication from network users and
hackers
▐ Email encrypted calls without worry that other parties can
replay audio
Call Archiver Option – LKS-IP/Digital-Archiver-1-LIC
▐ In Software, both desktop and BackOffice, user can set a ‘Delete
Calls After ‘x’ Number of Days’ setting
▐ Some Compliance purposes require Calls be saved for 7 years,
others need to save longer.
▐ Archiving Option allows calls
to be moved to secondary
drive location for long-term
storage
Supervisor Software Options
▐ Use for either Multiple Desktop IP/Digital recorders OR 4 Port
recorder as Supervisor positions
▐ IP/Digital Manager 3.0
▐ IP/Digital Reporter 3.0
IP/Digital Manager 3.0 (Supervisor)
▐ Entry level Supervisor
▐ Manage multiple Single or 4 Port VSR Units
▐ Windows Explorer
look and feel
▐ Search and Organize
Calls recorded by
IP/Digital Desktop or
IP/Digital BackOffice
IP/Digital Reporter 3.0 (Supervisor)
▐ High level Supervisor
▐ Same as IP/Digital Manager with Call
Report Generation
▐ Includes Graphical Reports
▐ Includes Agent Grading
IP/Digital and Call Recording
▐ Call Recording Requirements/Assumptions:
 Many companies want to record calls for training and evaluation
purposes
 A Manager needs a tool that will help them identify strengths and
weaknesses of employees based on these recordings
 Since they will be listening to calls, makes sense to evaluate all calls
based on same criteria for the same type of call
 Result will be to help the business improve on day-to-day
transactions, thereby increasing sales and or customer service ;
directly or indirectly adding to the bottom line.
IP/Digital Reporter Pro is the answer!!
IP/Digital Reporter
Setting up scoring forms:
Any Number of Forms
10 Questions Each
Yes/No or Scale
Weight Each Question
Write Own Questions or
use Provided
IP/Digital Reporter
Scoring:
Yes/No- Scale or
N/A Options
N/A Distributes
Value of Question
to others
0-100% Scale
Call Score Reports
Group Report-
Compares
Agents
IP/Digital Reporter
Tracks Employee
Improvement (or lack
thereof)
Great Tool for Employee
Reviews
IP/Digital - Additional Data Reports
IP/Digital – Reports Cont’d
Hardware and Software Table
Hardware
and IP
Software
Digital
IP
License
Player
(client)
Manager
(Client)
Reporter
(client)
Archiver
(Client or
Server)
BackOffice
(Server)
1 Port Digital
-
X
OPT
OPT
OPT
-
4 Port Digital
-
-
X
-
X
X
4 Port Digital
-
-
-
X
X
X
1 Port IP (future)
-
X
OPT
OPT
OPT
-
Multi-Port IP
X
-
X
-
X
X
Multi-Port IP
X
-
-
X
X
X
IP
Product List
Unit Name
LKS-IP PORT-1-LIC
NEC 1 PORT DIGITAL CALL LOGGING UNIT
NEC 4 PORT DIGITAL CALL LOGGING UNIT
LKS-IP/DIGITAL-ARCHIVER PORT-1-LIC
LKS-IP/DIGITL-MANAGER PORT-1-LIC
LKS-IP/DIGITAL-REPORTER PORT-1-LIC
IP/DIGITAL BACKOFFICE v3.0
IP/DIGITAL PLAYER v3.0
Description
Single port license that enables telephone users to
record, store and manage their calls.
1 Port/User/Client License
(IP Only)
Single port USB device that enables telephone users to
record, store and manage their calls.
1 port Hardware unit Player v3.0 software CD
(Digital Only)
A stackable 4-extension connector designed to be
installed in your equipment room to monitor multiple
extensions on one server.
Up to 12 units can be used (up to a maximum of 48
extensions) on one PC (Multiple PCs can be used to
increase capacity).
4 port Hardware unit and BackOffice v3.0 Software CD
(Digital Only)
1 Port/User/Archiver License
(IP and Digital)
1 Port/User/Manager License
(IP and Digital)
1 Port/User/Reporter License
(IP and Digital)
Allows IP and Digital recording on the same
application. Works with Manager and Reporter.
Windows XP and Windows 7 32/64 bit compatible
For use on desktop and local PC
Windows XP and Windows 7 32/64 bit compatible
Part No.
780320
780275
780273
780323
780325
780326
N/A
N/A
MasterQuote
THANK YOU
FOR YOUR
INTEREST
Page 27
© NEC Corporation 2009

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