Xorcom System Presentation

Report
Implementing IP Telephony into Your
Local Area Network
Laptop
w/Softphone
Public
Switched
Telephone
Network/ITSP
Remote
IP Telephone
Internet/
WAN
Analog Lines
Digital T1/PRI
Router
w/QoS
Dataswitch
w/QoS & PoE
Remote
Office
Xorcom
IP PBX
Category 3 Cable
(Skinny Wire)
Analog
Phone
Analog FAX
IP
Telephones
Award Winning
Enterprise Level IP PBX Solutions
About Xorcom
• Developer & Manufacturer of IP PBX
systems since 2004
• Offer wide and flexible range of
telephony solutions
• Worked in global markets from day one
• Distributed in six continents
• Global Headquarters in Misgav Israel
• US Headquarters in Phoenix Arizona
• Constant steady growth
Among our Customers
What we do that
others don’t….
• No per user license fees for core PBX applications
– Voicemail to Email; Fax to Email; Voice Conference Rooms;
Web based Operator Panel; Powerful User Interface; Call
Recording; Call Barge; Call Barge & Whisper and much more!
• Can work with virtually any SIP standard IP
Endpoints such as IP Phones & softphones etc…
• Powerful Call Center solution for small to mid-size
call centers with no per agent fees!
What we do that
others don’t….
Award Winning True Redundancy Solution
That Can Manage Multiple Telephony Interfaces
The Most Cost Effective Commercially Supported Hot Failover
Solution for IP PBX’s in the World!!!
What we do that
others don’t….
TWINSTAR™
Xorcom Hardware
Solutions
Two Lines of Hardware Products
Telephony Interfaces
&
Telephony Servers
Modular Design




Flexible and scalable Encased 1U x 19” Housing
All the same modules or mix the modules
PRI module is 4 port even when you purchase 1
Add more PRI circuits with a license key!
Modular Design
Astribank Overview
 Direct USB connection to your PBX server
 Drivers are native in the software!!!
 Auto detection of analog/digital ports with Zaptel and DAHDI drivers
 Peripheral device support (I/O ports)
 All units are Twinstar ready
USB
Astribank
FXO + Digital Ports




Up
Up
Up
Up
to
to
to
to
32 FXO ports
4 E1/T1 PRI ports
4 E1 R2 ports
8 BRI ports
USB
Astribank
PSTN
Analog Capacity
 Up to 32 FXS ports
USB
Astribank
Multiple Astribanks




Connect multiple Astribanks to your Asterisk Server
Up to 32 FXS Ports Per Astribank
You can mix FXO and PRI Modules as well!!!
Xorcom manufactures a 16 Port USB Hub with
Redundant Power Supplies for Astribank
16 Port
USB Hub
USB Cables
New Standard for
Connectivity
XPP: Unique Selling
Points
• High speed 480 Mbit/s USB2 connectivity
• Supports very high densities
– Can manage up to: 2,400 Simultaneous calls
•
•
•
•
Full support for fax and modems
Modular and scalable
Additional ports are ‘hot pluggable’
Upgrade PRI Ports with a
License Key!
XORCOM IP-PBX PRODUCT LINES
Three lines to meet requirements of
different sized businesses
Xorcom IP-PBX
Product Lines
XR1000 – up to 30 users
Concurrent Calls: 10
XR2000 – up to 200 users
Concurrent Calls: 45
XR3000 – up to 1000 users
Concurrent Calls: 300
Xorcom XE IP-PBX
Product Lines
Purpose Built
Telecom Appliance
 Xorcom’s line of Appliance/Servers are made to do one
thing and one thing only…Run your PBX!
 Multiple telecom applications…One Server
 Call Recording; Conference Bridges; Unified Messaging
 Xorcom enhances IP PBX Applications because our
Appliance/Servers are load tested in order to remove
the guess work for performance
 Most Resellers/Customers purchase high performance
processors, huge HDD and way too much RAM just
because they think it’s the right thing to do!
http://www.xorcom.com/load-tests/load-tests.html
http://www.xorcom.com/resource-center/presentations.html
XR1000: Overview
• IP-PBX optimized for SOHO
• Stand-alone IP-PBX
• Up to 16 ports (Analog Phones/Phone Lines)
• Peripheral device support (I/O ports)
• Up to 10 concurrent calls
• Up to 30 users (SIP)
• Remote access
• Great for small or remote offices
XR1000
– Connect over the Internet or WAN to corporate HQ
XR2000: Overview
•
•
•
•
•
•
•
•
Leading-Edge IP-PBX for SMB
Stand-alone Asterisk-based IP-PBX
Up to 45 concurrent SIP calls
Up to 200 users
XR2000
Remote access
RAID1 Standard(dual HDD redundancy)
Peripheral device support (I/O ports)
Dual Ethernet Ports: 10/100 & 10/100/1000
Extensions
• Analog
– Up to 32 internal analog extensions
– Up to 4 additional analog Astribank units
– Max. total – 160 analog extensions
• IP
– Up to 200 SIP
– Up to 200 IAX
• Total (mixed)
– Up to 200 users
LAN
XR2000
Supports Existing
Infrastructure
4 Port
USB
Hub
XR2000
Astribank Channel Banks
(up to 4)
XR2000 supports up to
160 analog extensions
with add-on Astribank
units
XR3000: Overview
• Stand-alone enterprise-grade
Asterisk-based IP-PBX
• Up to 300 concurrent calls
• Up to 1,000 users
• Remote Access
XR3000
• RAID1 Standard (dual HDD redundancy)
• Peripheral device support (I/O ports)
• Dual Ethernet Ports: 10/100/1000 Standard
+ 10/100/1000 Optional
High Density
XR3000
16 Port USB Hub
with Redundant
Power Supplies
Astribank Channel Banks
(up to 16)
Complete Hot Failover for Your PBX
TWINSTAR™
Award Winning True Redundancy Solution
That Can Manage Multiple Telephony Interfaces
The Most Cost Effective Commercially Supported Hot Failover
Solution for IP PBX’s in the World!!!
High Availability
Solution
• Provides full redundancy for a complete
PBX system, including telephony interfaces
• Quick and automatic failover process
keeps downtime to an absolute minimum
• Auto detection of server failure & switch
to backup server
• Firmware-based switching mechanism
is not network-dependent
• Solution components:
XPP Technology
– Two Xorcom IP PBX units with identical configurations
– Xorcom Astribank channel bank(s) with dual USB ports
Initial Setup:
Identical Servers
• Two Xorcom servers + dual-USB Astribank
USB
Xorcom server
(primary)
LAN/WAN
IP Phones
Xorcom server
(backup)
IP Network
Astribank (front panel)
USB-connected channel bank
providing
T1, Analog Phone Lines
and Analog Extensions
Analog Phones
USB
Standard Operation:
Primary Active
• Two Xorcom servers + dual-USB Astribank
USB
Xorcom server
(primary)
LAN/WAN
IP Phones
Xorcom server
(backup)
IP Network
Astribank (rear panel)
USB-connected channel
bank providing
T1, Analog Phone Lines
and Analog Extensions
Analog Phones
USB
If the Primary
Server Fails…
Server
Failure
USB
Xorcom server
(primary)
LAN/WAN
IP Phones
Xorcom server
(backup)
IP Network
Astribank (rear panel)
USB-connected channel
bank providing
T1, Analog Phone Lines
and Analog Extensions
Analog Phones
USB
…the Backup Server is Activated
Switch
Changes to
Backup Server
USB
Xorcom server
(primary)
LAN/WAN
IP Phones
Backup Server:
Everything Transfers over
Including IP Phones,
Phone Lines & SIP Trunks
Xorcom server
(backup)
IP Network
Astribank (rear panel)
USB-connected channel
bank providing
T1, Analog Phone Lines
and Analog Extensions
Analog Phones
USB
IP PBX Software
Provided by:
Xorcom USA
IP PBX Features
• User-friendly Web Interface
• Interface in Different
Languages
• Unlimited Extensions
• CDR (Call Details Record)
• TDM/SIP/IAX Trunks
• Remote Extensions
• Voicemail
• Fax Support/Fax to Email
• Voicemail to Email
• IVR Menu System
• Ring Groups
• Call Queues
• Conference Rooms












Find-Me Follow-Me
Time-Based Routing
Advanced Dialing Rules
Music On Hold
Paging and Intercom
Web Access to Voicemail
Admin Status Screen
Package Manager
(for easy updates)
Phone Provisioning Tool
Network Settings Tool
Echo Cancellation
Call Screening
Telephone User Interface
User Interface: Login
User Interface:
Language Choices
User Interface:
Visual Voicemail
User Interface:
Call Monitor/Tracking
User Interface:
Everyday Features
User Interface:
Follow-me feature
User Interface:
Personal Locator
User Interface:
Feature Codes List
User Interface:
User Settings
Your Operator
Panel
Your Operator
Panel
Visual Phonebook
Visual Phonebook
Visual Queue Status
Visual Queue Status
Visual Conference Bridges
Visual Conference Bridges
IP PBX Administration
You can define different levels of
Administration Access.
You can have:
Master Administrator
Supervisor
Sub-Supervisor
User
IP PBX Administration
Creating New Extensions
Auto Attendant/IVR
Auto Attendant/IVR Options
Easy to Manage
Admin Options
Enhanced Call Detail Reports
Included in Base IP PBX Software
No Per User License Fees
Call Detail Records
(CDR) Outgoing
Outgoing Call Report
Per Extension
Outgoing Calls
Graphic Reports
Outgoing Calls
Graphic Reports
Outgoing Calls
Graphic Reports
Incoming Call Reports
Incoming Call Report
Per Extension
Incoming Calls
Graphic Reports
Incoming Calls
Graphic Reports
CDR Graphic Reports
Distribution of Calls
ccQstats
Call Center Reporting Software
IP PBX Call Center
Features
• Queue Options
–
Agent Call Announcement
• Announcement to Agent
–
Join Announcement
• Announcement to Caller
–
–
–
–
–
Message On Hold by Queue
Ringing Instead of MoH
Maximum Wait Time
Maximum Callers
Ring Strategy
• Ring All; Round Robin; Least Amount of
Calls; Random; Round Robin w/Memory
–
–
–
–
–
Wrap-up Timer
Call Recording
Agent Event Recording
Queue Priority
Customer Care Callback (Option)
 Caller Position Announcements
 Frequency
 Announce Positions
 Announce Average Hold Time
 Periodic Announcements
 Frequency
 Option to have caller press a key
and exit the queue
 Can be sent to:
 Customer Care Callback
 Voicemail
 Alternate Answer Point
 Failover Destination
 If Maximum Wait Time or Maximum
Callers intervals are reached,
define destination where the call
should be transferred
* Items in blue are normally optional for other Call Center software packages
Select Time Frame
to Report
Distribution of Calls
Per Queue
Distribution of Calls
Per Month & Week
Distribution of Calls
Per Day
Distribution of Calls
Per Hour
Call Center Graphic
Reports
Call Center Graphic
Reports
Call Center Graphic
Reports
Call Center Graphic
Reports
Answered Calls Report
Real-time Queue
Summary
Thank You
www.bgnv.net
Contact Jim Raeuchle or Lori Linker
BluegrassNet Voice (Authorized Dealer)
502-589-4638
[email protected]

similar documents