Developing Services for People with ID Who are Also Deaf

Report
ODP Deaf Services for
Independent Monitors
for Quality (IM4Q)
Tom Corbett, Governor
Beverly Mackereth, Secretary of Public Welfare
Office of Developmental Programs
Click to add footer text
1
Harry M. v. DPW
Settlement Overview
Tom Corbett, Governor
Beverly Mackereth, Secretary of Public Welfare
Click to add footer text
2
Harry M. v. DPW
• Settlement agreement approved in
August 2013
• Communication access for people who are:
– Deaf
– Served through the Consolidated Waiver
• Agreement and summary in English and ASL:
http://www.drnpa.org/page/harry-m-v-dpw/
Tom Corbett, Governor
Beverly Mackereth, Secretary of Public Welfare
Click to add footer text
3
Harry M. v. DPW - Requirements
• New data fields in HCSIS
• Statewide Deaf Services Coordinator
• Identification of individuals who are deaf
• Identify current deaf-skilled staff
• Provide interpreters and communication assistance
• Provide individuals options to choose skilled SCs
and providers
Tom Corbett, Governor
Beverly Mackereth, Secretary of Public Welfare
Click to add footer text
4
Communication Assessment
• Establish a standardized communication
assessment procedure
• Complete communication assessment for
individuals who are deaf
Tom Corbett, Governor
Beverly Mackereth, Secretary of Public Welfare
Click to add footer text
5
Training Requirements
• Training for:
– Supports Coordinators
– Providers
– Investigators, Licensing Inspectors, Monitors
– Communication Assessors
• Topics include deaf culture, needs of waiver
participants who are deaf, role of Deaf Services
Coordinator
Tom Corbett, Governor
Beverly Mackereth, Secretary of Public Welfare
Click to add footer text
6
Training Outline
• Deaf culture
• Unique needs of waiver participants who are deaf
• Communication with class members
• Identifying and reporting problems with effective
communication
• When and how to contact the DSC
Tom Corbett, Governor
Beverly Mackereth, Secretary of Public Welfare
Click to add footer text
7
Deaf Culture
• Only about 30% of English is visible on the lips
• Many deaf people do not read/write English well
enough for anything beyond basic facts (name,
DOB, address, etc.)
• Highly attentive visually
• May love hearing technology (or not)
Tom Corbett, Governor
Beverly Mackereth, Secretary of Public Welfare
Click to add footer text
8
Team Meetings
• Allow enough time
Tom Corbett, Governor
Beverly Mackereth, Secretary of Public Welfare
Click to add footer text
9
Team Meetings
• Meet in a quiet, well-lit room
• Deaf person should be seated with back to
window
• Circle or wide “U” shaped seating best
Tom Corbett, Governor
Beverly Mackereth, Secretary of Public Welfare
Click to add footer text
10
Team Meetings
• Ask 1 person to talk at a time
• Talk face to face, about 3 feet apart
• Speak to the person
Tom Corbett, Governor
Beverly Mackereth, Secretary of Public Welfare
Click to add footer text
11
Interpreters
• Types of ASL interpreters
• Interpret everything that is said
• Practice may be needed
Tom Corbett, Governor
Beverly Mackereth, Secretary of Public Welfare
Click to add footer text
12
Coordinating and Working
with Interpreters
Tom Corbett, Governor
Beverly Mackereth, Secretary of Public Welfare
Click to add footer text
13
Tom Corbett, Governor
Beverly Mackereth, Secretary of Public Welfare
Click to add footer text
14
Licensing staff, investigators and monitors are
required to provide communication assistance
when meeting with an individual who is deaf.
Tom Corbett, Governor
Beverly Mackereth, Secretary of Public Welfare
Click to add footer text
15
Sign Language Interpreters
• Office of Deaf and Hard of
Hearing database
• Department of General
Services list
Tom Corbett, Governor
Beverly Mackereth, Secretary of Public Welfare
Click to add footer text
16
Sign Language Interpreter Search
http://www.odhh.state.pa.us/S
earch/InterpreterSearch.aspx
Tom Corbett, Governor
Beverly Mackereth, Secretary of Public Welfare
Search online for
“PA ODHH Interpreter”
Click to add footer text
17
Helpful Hints
• 2-hour minimum
• Create and maintain a list
• Be flexible if interpreter is needed on short
notice
Tom Corbett, Governor
Beverly Mackereth, Secretary of Public Welfare
Click to add footer text
18
Certified investigators must document attempts
made to secure interpreters and any difficulties
with needed communication services.
Tom Corbett, Governor
Beverly Mackereth, Secretary of Public Welfare
Click to add footer text
19
Monitoring Tool Changes
• Administrative Entity Oversight Monitoring
• Supports Coordination Orientation Monitoring
• Provider Monitoring
Tom Corbett, Governor
Beverly Mackereth, Secretary of Public Welfare
Click to add footer text
20
AE Oversight Monitoring
• Ensure assessment information is recorded
accurately
• Ensure that recommendations
follow-up is completed by Supports Coordination
Organization (SCO)
• Ensure provider qualification information is
updated accurately
Tom Corbett, Governor
Beverly Mackereth, Secretary of Public Welfare
Click to add footer text
21
Provider Monitoring
• Communication assistance deemed necessary
while rendering service
• Notify SC in 10 days if become aware of
communication assistance that needs to be
included in ISP
• Contact DSC if having difficulty providing
communication assistance
Tom Corbett, Governor
Beverly Mackereth, Secretary of Public Welfare
Click to add footer text
22
Supports Coordination Monitoring
• Written protocol to request and obtain the
necessary communication assistance
• Communication assistance provided during SC
services
• Required information completed in HCSIS, once
communication assessment completed
Tom Corbett, Governor
Beverly Mackereth, Secretary of Public Welfare
Click to add footer text
23
Identifying and Reporting
Problems with Effective
Communication
Tom Corbett, Governor
Beverly Mackereth, Secretary of Public Welfare
Click to add footer text
24
Communication Assistance
Tom Corbett, Governor
Beverly Mackereth, Secretary of Public Welfare
Click to add footer text
25
Provide a Safe Environment
Tom Corbett, Governor
Beverly Mackereth, Secretary of Public Welfare
Click to add footer text
26
Sample Recommendations
Door knocker light
Doorbell signaler
Sonic Boom
Alarm Clock
Tom Corbett, Governor
Beverly Mackereth, Secretary of Public Welfare
Heavy
Duty Bed
Shaker
Click to add footer text
27
Video Communication Common Among the
Deaf Community
Tom Corbett, Governor
Beverly Mackereth, Secretary of Public Welfare
Click to add footer text
28
IM4Q Monitors
• Report through regular reporting process at your
agency
• Regional Office in ODP
• Report to Customer
Service Line
Tom Corbett, Governor
Beverly Mackereth, Secretary of Public Welfare
Click to add footer text
29
Contacting the Deaf
Services Coordinator
(DSC)
Tom Corbett, Governor
Beverly Mackereth, Secretary of Public Welfare
Click to add footer text
30
Contacting the DSC
• Difficulty finding a provider to meet a
communication need identified in the ISP
• Communication assistance need is not being
met as specified in the ISP
• Information on providers who have specialized
expertise
Tom Corbett, Governor
Beverly Mackereth, Secretary of Public Welfare
Click to add footer text
31
Contacting the DSC
Maureen Veety, DSC
– Phone: 570-614-1318
– Email: [email protected]
Tom Corbett, Governor
Beverly Mackereth, Secretary of Public Welfare
Click to add footer text
32

similar documents