Internal Sales Training Q4/2013 Step 1

Report
ALCATEL-LUCENT ENTERPRISE
OPENTOUCH SUITE FOR SMB Q4/2013
INTERNAL SALES TRAINING
EDITION 12
Jean-Luc Boussel & Katerina CERNY
October 24th
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
VERY RECENT GOOD NEWS!
SIGNIFICANT MOVE COMPARED TO 2012
FROM “PROMISING” TO “POSITIVE”
AND STILL…
WORTH RECALLING
MARKET MOMENTUM
2012 Global Market Share
Leadership Award in the SMB
enterprise communications
platforms market
Positive
on the Alcatel-Lucent announcement of
OmniPCX Office RCE 9
OMNIPCX OFFICE RCE R9.2. STEP 1
Global & worldwide offer
• Shipping of OXO RCE R9.2. Step 1 software for orders from
November 4th with standard lead-times
• OXO RCE R9.2. Step 1 software available on Business
Portal on Nov. 4th
Commercial offer
• Actis R18.1 will be available on Nov. 4th 2013
• Actis R17.3 can be used till January 3th , 2014 (end of
overlapping period)
• Commercial release / e-buy opening on Nov. 4th 2013
Support:
• Communication launching plan
• New & updated collaterals
• Commercial programs
KEY MILESTONES
4
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
OMNIPCX OFFICE RCE R9.2.
H2/2013 & 2014 MILESTONES
5
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
WHAT’S NEW IN OXO RCE R9.2. STEP 1?
EXTENDED MOBILITY
•
•
•
•
•
•
DECT Dual IP/TDM configurations
DECT IP remote topologies
DECT global limit: 120+50 users
DECT 8340 Smart IP-DECT Access Point
My IC Mobile
MyIC Mobile for iPhone – IOS7
SOCIAL MEDIA
• My IC Social Networks R3.2
IP/SIP TRANSFORMATION
• 8002/8012 R110
• SIP trunking evolutions
• Outgoing call CLI(P) selection
RAP108/109, dual-radio
For
enriched
USER
EXPERIENCE
OPENTOUCH OFFICE CLOUD
• Free Trial
• New languages
SIMPLE & SECURE
• UDA support first/last name search option
• SMTP HTTPS option
• My IC Mobile security enhancement
6
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
WHAT’S NEW IN OXO RCE R9.2. STEP 2?
BRAND NEW NOE3G PHONES IP & TDM
OFFICIAL NAMING:
• 8028, 8038 & 8068 PREMIUM DESKPHONES
• 8029 & 8039 PREMIUM DESKPHONES
EXTENDED MOBILITY
• My IC Mobile for iPhone
• G729 (8k)
MISCELLANEOUS
• My IC Phone R300
• Outlook 2013 (PIMphony)
MORE DETAILS TO COME…
7
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
OPENTOUCH SUITE FOR SMB OFFERING
NEW or UPDATED
Network
Customer
IP Touch
8 Series
9 Series
Digital
OmniTouch 4135
My IC Phone
Wireline Phones 8002/8012 DeskPhones
Experience
PIMphony
500(EX)DECT
Wireless Phones
Calll Center Office
Smart Call Routing
My IC Social Networks
My IC Web
for Office
8118/
8232DECT
Managt.
8128 WLAN
One Number Service
My IC Mobile for iPhone
& Android
Efficient Desktop
Mobility
Teamwork &
Collaboration
LifeSize Connection
Comm.
SIP
Server
at the core
Network
OmniPCX Office
RCE Compact Unit
Video with LifeSize
RCE Fax Server
OmniPCX Office
OmniPCX Office
OmniPCX Office
RCE Small
RCE Medium
RCE Large
WiFi
OmniSwitch 6250
OmniSwitch 6450
Remote Access
Infra.
LAN Infrastructure
Point 3, 108 & 109
8
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
OmniAccess
Access
Points
4306/G
Voice-over-WLAN infrastructure
OmniVista
8770
Network
Management
Center
social
mobile
FOCUS ON STEP 1 DRIVING FORCES
9
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
SHIFT TO THE
CLOUD
MY IC SOCIAL NETWORKS
SOCIAL USER EXPERIENCE
APPROACH WITH FREE TRIAL ON
MY IC SOCIAL NETWORKS
CAPITALIZE ON THE SOCIAL USAGES
10
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
EACH CONTACT IS POTENTIAL BUSINESS
• EXPAND YOUR RICH COMMUNICATION FROM ONE SINGLE POINT
OF CONTROL WITH MY IC SOCIAL NETWORKS
• NEW 60 DAYS TRY & BUY
- LET THE CUSTOMERS DISCOVERING ALL THE CAPABILITIES
- CONVINCE THEM WITH A DAILY EXPERIENCE
- BOOST THE SALES WITH 60 DAYS TRY & BUY
11
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
MY IC SOCIAL NETWORKS – FREE TRIAL
• 60 DAYS FREE TRIAL
-
NO license
Pre-requisite: Outlook & OXO RCE R9.X & Microsoft Outlook 2003, 2007, 2010, 2013
Full featured
Warning 7 days before trial expires
• AFTER 60 DAYS TO UNINSTALL:
- Go to Programs, select My IC Social Networks and choose to uninstall
Download
Software from
BPWS or ALU
Enterprise
Website after
Nov 4th
Install only on
the user’s PC
Service Up
and running
for 60 days
No license
required
12
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
User happy 
Supply the full
time license
MY IC SOCIAL NETWORKS – FREE TRIAL USES CASES
• INSTALLED BASE
- Text ready to use as a mailing to promote this free trial by the
partner to his installed base (ready for November 4th)
- Social medias…
- To be mixed with Transform campaign approach as additional
gift when migrating to the newest OXO RCE release
• NEW SALE OPPORTUNITY
- Propose when selling OXO RCE R9.X
- A “gift” for a new contract
- “Cherry on the cake” for new sales
13
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
MY IC SOCIAL NETWORKS - LYNC & LANGUAGES
• SKYPE & LYNC INTERACTION
- Lync users can be added to Skype contact list, thus available on My IC
Social Networks
- Presence of external Lync contacts is visible on My IC Social Networks
(via Skype)
- “Click to call” on Skype from My IC Social Networks to join Lync users
• APPLICATION USER INTERFACE
- Additional languages: Dutch & Portuguese
• HELP ONLINE
- Additional languages: Italian, Spanish & Portuguese
• SUPPORT OF OUTLOOK 2013 – 32bits
14
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
MY IC MOBILE
FOR IPHONE
8340 IP DECT AP
ENRICHED EASY
MOBILITY
WITH DUAL MODE AND
IP TDM DECT MIXITY
CAPITALIZE ON THE MOBILE USAGES
15
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
ALWAYS ENSURE BUSINESS CONTINUITY
• MOBILITY AS HEART OF YOUR CUSTOMER COMMUNICATIONS
PROFILES FOR CONVERSATION CONTINUITY IN ANY CONTEXT
WITH MY IC MOBILE FOR IPHONE
Bluetooth Supported
In SIP Companion in VoIP mode
Easy change of device – simplified process
Usage of the My IC Mobile is not only sticked to one dedicated iPhone.
User can connect to My IC Mobile from any other iPhone
16
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
MORE SECURED MY IC MOBILE FOR iPHONE & ANDROID
OPTIMIZED SECURITY BY ENCRYPTING PERSONAL DATA
- ONE STEP FURTHER FOR SECURED CUSTOMER COMMUNICATION
- Reinforced procedure at the call server level to download voice message
• My IC Mobile for iPhone
- Application V2.0
- Encryption of SIP password
- NEW: Encryption of locally stored voice messages
• My IC Mobile for Android:
- Application V4.3
- NEW: Encryption of user password
- NEW: Encryption of locally stored voice messages
17
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
ADDRESS NEW CUSTOMERS WITH NEW TOPOLOGIES
Technical prerequisites for IP DECT
-
LAN/WAN
new
8340 IP DECT AP
IP
IP
All AP in same Subnetwork (IT aspect)
DHCP server
Multicast support between APs
8340 IP DECT AP
TDM-UA
NEW TOPOLOGIES OF DEPLOYMENT
- IP-DECT: Support of distributed topology
- IP-DECT – DECT: Mixed configuration for a better answer to field cases
Roaming is provided on all topologies
Handover is supported within the same cluster (radio coverage)
A DECT handset registered both in DECT and IP-DECT requires 2 licenses: DECT swl + IP DECT swl
18
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
MOBILITY
8340 IP-DECT ACCESS POINT
Indoor use:
• 8340 IP-DECT AP with integrated antennas
Ready for Europe at launching
Progressively introduced for rest of world
• 8340 IP-DECT AP external antennas
• 8340 IP-DECT 8dBi Gain antenna
Polarization: dual linear, ±45° slant
See regulatory document
Outdoor use:
• 8340 IP-DECT Outdoor box, the outdoor box can contain either:
IP-DECT AP with external antennas
with 8dBi gain antenna or
other external gain antenna (see accessories list)
IP-DECT AP with integrated antennas
FORMER 4080 AND 8340 IP-DECT ACCESS POINTS CAN BE MIXED
8340 IP-DECT ACCESS POINT WILL REPLACE 4080 AP
8340 IP-DECT ACCESS POINT REQUIRES R9.2 SW
19
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
MORE SECURED DEPLOYMENT & FLEXIBILITY
NOW MAX 150 HTTPS SIMOULTANEOUS CONNECTIONS ON LAN
• secured HTTPS sessions are managed as a shared Pool for all applications
• Partner to sell more additional value to customers
MY IC MOBILE
MY IC WEB FOR OFFICE
PIMPHONY
WS Over HTTP
Up to 50
up to 150
Up to 150
Instead of 50
Instead of 25
20
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
SIP TRUNKING EVOLUTIONS
MULTIPLE SIP REGISTRAR
Support and manage multiple SIP accounts for each single SIP domain
• Multiple SIP account registration
• Registered User name and authentication credentials (login, password)
• Max up to 60 SIP accounts
Enable to handle discontinuous DDI ranges within the same SIP domain
• Using existing Number Modification Table (NMT)
• OXO will choose authentication credentials based on DDI and SIP account association
No SW license required
Warning : this is not a multi SIP providers solution
IMPROVE ADHERENCE WITH SIP CARRIERS NETWORK ENVIRONMENTS
21
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
MULTIPLE SIP REGISTRAR
TYPICAL USE CASE
MOV ING STA NDA LONE ISDN LOC AT IONS TO A SING LE SIP C ONNE C T E D E NT IT Y
Remote site 1
+3020020 [00-09]
OXO 1
+3020020 [00-09]
Carrier SIP
Network
OXO 2
+3030030 [00-09]
Carrier ISDN
Network
OXO 3
+3010010 [00-29]
Remote site 2
+3030030 [00-09]
OXO
+3010010 [00-29]
Multi-sites Company with multiple SIP accounts:
one single system with remote locations sharing the public
trunk access and keeping their own numbering/DDI scheme
(Number portability)
Multi-sites Company:
each site has its own standalone system, public trunk access
and dedicated numbering /DDI scheme
22
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
OPENTOUCH OFFICE CLOUD IS DESIGNED TO
HELP PARTNERS TO BUILD 0PEX OFFERS BASED
ON OMNIPCX OFFICE RCE.
• SIMPLE CATALOGUE OFFER (CAPEX offer)
- Office Cloud Modules: Multi-CPU chassis
- Generic Alcatel-Lucent IP Telephony
- Generic Alcatel-Lucent Applications
• MANDATORY SERVICE FEES
- Software Maintenance Service (SMS) as for generic
offer OpenTouch Suite for SMB
- New periodic Evolution Maintenance Service (EMS)
OPENTOUCH OFFICE CLOUD
23
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
OPENTOUCH OFFICE CLOUD OFFER
User Software Licenses
IP WLAN
IP DECT
IP WLAN
SWL
(x1,x10)
IPDECT
SWL
(x1,x10)
8082
4135
Open
SIP
8002
8012
Basic
SIP
IP user
SWL (x1, x10)
8 series
PIMphony
IP Media
PIM IP
MEDIA
SWL(x1,x10)
+
PIMphony
(*1)
VOIP SIP
companion
VOIP SIP
Companion
SWL (x1)
+
MyIC Mobile
(*1)
SIP Open
Pack SWL
(x1,x10,x20)
OpenTouch Office Cloud module
Fixed & Mobile user
Low Traffic for 4 to 25 users
IP users
High Traffic for 25 to 50 users
MyIC Web for Office
PIMphony
PRO, TEAM
ATTENDANT
Personal & Social
My IC Social
My IC Web for Office
PIMphony
IP-DECT users
My IC Mobile
Productivity Applications
MyIC Social Networks
Outlook Plug-in
*1: IP options request an application to be used
Hardware
PIMphony IP
Greetings & Voice
OmniTouch Call Center
OmniTouch CallCenter
Voice-mail
Conferencing
WLAN users
Smart Call Routing
Agent Application
Automated Attendant
Attendants & Voice
Voice Mail
Automatic Attendant
Greetings
24
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
Smart Call Routing & Call Center
OmniTouch Call Center
Smart Call Routing
Multiple Language Automated Attendant
OPENTOUCH OFFICE CLOUD SERVICES
• SOFTWARE MAINTENANCE SERVICE (SMS)
• AS FOR GENERIC OFFER,
• TECHNICAL SUPPORT ACCESS
• OMNIPCX OFFICE RCE MINOR RELEASES
• EVOLUTIVE MAINTENANCE SERVICE (EMS)
• QUARTERLY PERIODIC PAYMENT
• PRICING
BASED ON USAGE PER APPLICANT.
NUMBER OF
IP TRUNK
USED
WE’LL CALCULATE
PER APPLICANT.
THE NUMBER OF
IP USER AND THE
• OMNIPCX OFFICE RCE MAJOR RELEASES
• TECHNICAL SUPPORT ACCESS
• FLEET MANAGEMENT TOOLS WITH ASSOCIATED TECHNICAL SUPPORT
• THE
CENTRALIZED MANAGEMENTS TOOLS BUILT ON
BETTER
TCO OF THIS
OMC AND
SCRIPTING ENHANCED FOR A
CLOUD SOLUTION
25
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
Actis 18.1.1_006
Articles retirés / Articles qui les remplacent
Le nouvel Actis 18.1.1_006 accompagne la sortie de la version 9.2
La version précédente Actis, 17.5, avec le catalogue R9.1, reste valable sur une période de biseau.
Attention certaines références produits sont changées (phase-out OXO R1-2-3-4), (Pour les VADs attention au stock).
Articles suivants retirés :
Remplacés par articles suivants :
• ISDN Access T0 BRA2
3EH73006AD
• ISDN Access T0 BRA2
3EH73096AE
• ISDN Access T0 BRA4
3EH73006AC
• ISDN Access T0 BRA4
3EH73096AF
• M ixed with 2T0 + 4 UAI + 4 SLI - M IX2/4/4
3EH73015AD
• M ixed with 2T0 + 4 UAI + 4 SLI - M IX2/4/4
3EH73096AD
• M ixed with 4T0 + 8 UAI + 4 SLI - M IX4/8/4
3EH73015AB
• M ixed with 4T0 + 8 UAI + 4 SLI - M IX4/8/4
3EH73096AB
• M ixed with 4T0 + 4 UAI + 8 SLI - M IX4/4/8
3EH73015AC
• M ixed with 4T0 + 4 UAI + 8 SLI - M IX4/4/8
3EH73096AC
Même tarif, même fonctionnalité  complètement interchangeable.
Les recommandations sont donc les suivantes :
-ne pas se précipiter pour la mise à jour d’Actis ( VAD/IR )
-ou remplacer à la main dans l’export excel Actis, les nouvelles refs par les anciennes …
26
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
enterprise.alcatel-lucent.com

similar documents