Core Initial Implementation

Report
SAP Cloud Implementation Methodology
Get Efficient Deployment – Instant Value
SAP Cloud Professional Services
2013
&
Customer
Hyperlinks to download latest copy
and watch training video are available
in the speaker notes area
Introduction
New SAP Cloud Implementation Methodology
One flexible methodology to handle all our services
Flexible: Core methodology + Plug-In Streams + Service
toolkits = One Project
Activities to be performed
and deliverables (what)
Core Methodology
+
Plug-in streams
+
Plug-in streams
for
special services and/or
solutions (what else)
Flexibility
for service
offerings
Service definition (Solution &
who) +
Service delivery content
specific per Solution (how) +
Service toolkits
© 2013 SAP AG. All rights reserved.
Statement of
Work
Project management support
(when)
Customer
3
Flexible: Core methodology + Service toolkits +
Repeatable = Program for Multiple rollouts
Program Definition
Optional Plugin stream for
special
services and/or
solutions
Core Initial
Implementation
Multiple rollout
© 2013 SAP AG. All rights reserved.
Customer
4
Three Levels of Detail
Level 1 – Overview
Sales to Customer &
Project
Level 2 – Stream Detail
Project & Sales to
Customer
Level 3 – Stream Detail with explanation
Learning & Projects execution
© 2013 SAP AG. All rights reserved.
Customer
5
Core Initial Implementation
SAP Cloud Implementation Methodology
SAP Cloud Implementation Methodology
Core Initial Implementation
PREPARE
REALIZE
VERIFY
LAUNCH
Project Management
Business Process Confirmation
Scope
Verification
Integration Readiness
Custom Content Specifications
Solution Configuration
Solution
Acceptance
Solution Walkthrough
Key User Enablement
Data Migration
Cloud Integration
Custom Content Development
Readiness
Acceptance
Solution Testing
Cutover Planning
Production Systems Setup
Go-Live
Change Management and End User Training
Cutover Execution
© 2013 SAP AG. All rights reserved.
Customer
7
Scope Verification
Core Initial Implementation: Level 2
PREPARE
REALIZE
VERIFY
LAUNCH
Business Process Confirmation
Confirm project scope
Review business scenarios per
project scope
Request solution configuration
related values
Resolve any business
C
process gaps
Scope
Verification
Integration Readiness
Confirm integration pre-requisites for
systems, security and infrastructure
C
Review integration requirements
Confirm fields to be integrated
C
Custom Content Specifications
Develop specifications for custom
content included in project scope
Collaborate with developer to
finalize specification
Establish development
schedule
© 2013 SAP AG. All rights reserved.
All stakeholders agree to the scope
to be delivered during the
implementation of the SAP cloud
solution


C

C


Project schedule created
Project scope frozen
Integration prerequisites
confirmed
Custom content specifications
developed and scheduled
Change orders created (if
necessary)
Customer
8
Solution Acceptance
Core Initial Implementation: Level 2
PREPARE
REALIZE
VERIFY
LAUNCH
Solution Configuration
Prepare system for implementation project
Perform system configuration
Setup access for mobile devices
C
C
Setup connections to external service
C
providers
Solution
Acceptance
Solution Walkthrough
Demonstrate configured
business scenarios
Propose solutions to
C
issues
Conceptual walkthrough
of custom development
Conceptual walkthrough
of integration
All stakeholders agree that the
business scenarios demonstrated
in the solution meet the
requirements to be delivered by the
project and that all decisions
regarding the integration, data
migration and custom development
have been addressed





© 2013 SAP AG. All rights reserved.
Solution configured
Business scenarios
demonstrated
Conceptual walkthrough of
custom development
Conceptual walkthrough of
integration
Data Migration plan created
Customer
9
Readiness Acceptance
Core Initial Implementation: Level 2
PREPARE
REALIZE
VERIFY
LAUNCH
Key User Enablement
Initiate key user self enablement
C
Attend solution workshops
C
Data Migration
Decide data migration scope, Extract and cleanse Import data
methods and strategy
C data
C
C
Cloud Integration
Perform integration setup in all systems
Readiness
Acceptance
C
Custom Content Development
Develop content
Demo prototype
Deploy and test
C
Solution Testing
Prepare test plan
C
Execute test scenarios
C
Resolve issues
C

Cutover Planning
Determine impacted
Develop
processes and identify tasks C schedule

C

Setup cloud production system

Import custom development
© 2013 SAP AG. All rights reserved.


Production Systems Setup
Perform integration setup in
production systems
All stakeholders agree that the
systems, data and key users are
ready to execute the cutover
schedule and support the system

Key users attended the
onboarding workshops
Data loaded and reviewed
Custom content tested
Integration tested
Test scenarios executed
Cutover schedule created
Production environment
configured and connected
C
Customer
10
Go-Live
Core Initial Implementation: Level 2
PREPARE
REALIZE
VERIFY
LAUNCH
Change Management and End User Training
Develop transition plan for impacted roles
Create end user
training plan
C
C
Execute transition plan
Develop training material
Establish help desk
C
C
C
Conduct end user
training
C
Cutover Execution
Execute tasks per
cutover schedule C
Import data in
production system C
Verify accuracy of
C
migrated data
Go Live and hand
over to support C
Go-Live
All stakeholders agree to begin
productive use of the new solution


© 2013 SAP AG. All rights reserved.
Users trained and ready to start
transactions in production system
Productive environment ready for
use
Customer
11
Project Management
Core Initial Implementation: Level 2
PREPARE
REALIZE
VERIFY
LAUNCH
Project Management
C
Establish the project framework
Finalize tenant provisioning strategy
C Manage project schedule
Finalize project schedule
Ensure all key users/administrator
have been allocated to the Project C
C
C
Ensure key users attend the onboarding sessions conducted by SAP
C
Coordinate project resources
Monitor, track and report issues and risks as these occur during the Project
C
Manage the validation of solution readiness, data readiness and organizational readiness during all Project phases
Conduct handover to support
meeting
Sign service acceptance protocol C
© 2013 SAP AG. All rights reserved.
Customer
12
Workshops
Core Initial Implementation
PREPARE
1
2
3
REALIZE
VERIFY
LAUNCH
Project Management
Business Process Confirmation
Scope
Verification
Integration Readiness
Custom Content Specifications
Solution Configuration
Solution
Acceptance
Solution Walkthrough
Key User Enablement
6
4
Workshops
Project Kick-off
2. Business Scenario
3. Integration
4. System Administration
5. Functional Topics
6. Data Migration
7. Test Planning
8. Cutover Planning
9. Incident Management
1.
5
9
Data Migration
Cloud Integration
Custom Content Development
7
Readiness
Acceptance
Solution Testing
8
Cutover Planning
Production Systems Setup
Go-Live
Change Management and End User Training
Cutover Execution
© 2013 SAP AG. All rights reserved.
Customer
13
Quality Checkpoints
Project schedule created
 Project scope frozen
 Integration prerequisites confirmed
 Custom content specifications developed & scheduled
 Change orders created (if necessary)
All stakeholders agree to the scope to be
Scope
delivered during the implementation of the
Verification
SAP cloud solution

All stakeholders agree that the business
Solution
Acceptance scenarios demonstrated in the solution meet
the requirements to be delivered by the
project and that all decisions regarding the
integration, data migration and custom
development have been addressed

All stakeholders agree that the systems,
Readiness data and key users are ready to execute the
Acceptance
cutover schedule and support the system

Go-Live
All stakeholders agree to begin productive
use of the new solution
© 2013 SAP AG. All rights reserved.
Solution configured
 Business scenarios demonstrated
 Conceptual walkthrough of custom development
 Conceptual walkthrough of integration
 Data migration plan created
Key users attended the onboarding workshops
 Data loaded and reviewed
 Custom content tested
 Integration tested
 Test scenarios executed
 Cutover schedule created
 Production environment configured and connected
Users trained and ready to start transactions in
production system
 Productive environment ready for use

Customer
14
Major Changes: Onboarding  SAP Cloud Launch
New layout
New phase names
Same project tasks
Checkpoints are introduced
© 2013 SAP AG. All rights reserved.
Stay involved during Launch phase
Solution scope defined per project
Solution Walkthrough required
Customer
15
Deliverables
PREPARE
REALIZE
VERIFY
LAUNCH
Initial tenant 
Project schedule 
Custom content specifications 
Development schedule
Integration requirement
Data migration plan
configuration decisions
Business scenarios
System configuration
Integration configuration
Custom development
Test plan
Test scenarios
End user training plan
Cutover schedule
Production tenant
© 2013 SAP AG. All rights reserved.
Customer
16
Scope Verification
Core Initial Implementation: Level 3
PREPARE
REALIZE
VERIFY
LAUNCH
Business Process Confirmation
Confirm project scope : Confirm understanding of project scope between SAP and the customer project lead by reviewing the
SOW. If discrepancies exist, they must be resolved before the project can proceed. (preparation call)
Review business scenarios per project scope: Review the business scenarios with the project team during the kickoff workshop
or a specific business scenario workshop. Both the implementation partner and the customer should agree that the processes
meet the requirements.
Request solution configuration related values: Request solution configuration related values during the business scenario
reviews. By requesting early in the project, the customer has extra time to decide before configuration takes place.
Resolve any business process gaps: Resolve any business process gaps that were identified during the workshops. This is
critical since a change orders maybe required.
Integration Readiness
Confirm integration pre-requisites for systems, security and infrastructure: Compare the recommended system requirements
document with the Customer's IT infrastructure and identify if any action items are needed to comply. Confirm that the
integration pre-requisites for the existing systems, security and infrastructure have been met before proceeding. Also use the
Cloud Computing Readiness Assessment (CCRA) tool to validate onsite network and IT infrastructure.
Review integration requirements: Review master data replication and business scenario data synchronization requirements.
Confirm integration directions and systems of record.
Confirm fields to be integrated and request mapping: Confirm the fields that will be integrated from each system by reviewing
the list of fields for the related scope. Non-standard fields required are identified. Non-standard fields or new integration
requirements will require custom development along with the standard integration.
© 2013 SAP AG. All rights reserved.
Customer
17
Scope Verification
Core Initial Implementation: Level 3
PREPARE
REALIZE
VERIFY
LAUNCH
Custom Content Specifications
Develop specifications for custom content included in project scope: Identify custom content requirements via initial SOW or
business process review and develop specifications capturing the requirements and the needed development.
Collaborate with developer to finalize specification: Collaborate with development to finalize the specification and associated
effort.
Establish development schedule: Establish a development schedule that meets both the project milestone date and the
development organizations constraints.
© 2013 SAP AG. All rights reserved.
Customer
18
Solution Acceptance
Core Initial Implementation: Level 3
PREPARE
REALIZE
VERIFY
LAUNCH
Solution Configuration
Prepare system for implementation project: Prepared the initial implementation system for use by the project team. Setup initial
system access.
Perform system configuration : Configuration is performed in the system based on the business scenario workshop and any
additional functional workshops.
Setup access for mobile devices: Setup of the mobile devices so that they can communicate with the system.
Setup connections to external service providers: Configure the connections to external services such as Streamwork, Jam,
Facebook, and Tweeter.
Solution Walkthrough
Demonstrate configured business scenarios: Demonstrate the configured solution to the key users. Gather feedback and
update the configuration as necessary.
Propose solutions to issues: Resolve any remaining business process issues by exploring alternative solutions. Custom
development may need to be leveraged if no manual solutions exist.
Conceptual walkthrough of custom development: Since custom development is likely not completed, concepts are reviewed in
order to complete solution.
Conceptual walkthrough of integration: Since the integration is likely not completed, data flows are reviewed in order to confirm
the integration.
© 2013 SAP AG. All rights reserved.
Customer
19
Readiness Acceptance
Core Initial Implementation: Level 3
PREPARE
REALIZE
VERIFY
LAUNCH
Key User Enablement
Initiate key user self enablement: Initiate key user self enablement by providing documents and links to materials.
Attend solution workshops: Attend and participate in all workshops. The workshops are essential in exchanging information
relevant to the project.
Data Migration
Decide data migration scope and methods: Determine the migration objects included in the project scope and the migration
process required. Download the necessary migration templates and instructions. Eliminate unnecessary or obsolete data in
legacy data to reduce data volumes. Assign a dedicated contact to manage the data migration activities and ensure proficiency
with the data migration tool
Extract and cleanse data: Extract data from legacy systems and populate migration templates. Cleanse and reformat as
necessary. Run data validation and import simulation in Cloud system.
Import data: Perform tool based data upload, validation, mapping, import simulation and actual import in a sequence defined in
the cutover schedule. Perform manual data input as per the cutover schedule. Verify that the imported data is complete and
accurate. For manual migration, extract and cleanse data from legacy system. For interfaced data sources, run the initial data
extraction process on legacy system. Run data validation and import simulation in the Cloud system
© 2013 SAP AG. All rights reserved.
Customer
20
Readiness Acceptance
Core Initial Implementation: Level 3
PREPARE
REALIZE
VERIFY
LAUNCH
Cloud Integration
Perform integration setup in all systems: Perform standard integration setup on the cloud system and all systems integrating to
the cloud system. Setup guides are available on the service marketplace with detailed setup instructions. Non-standard
integration will require custom development before it can be completed.
Custom Content Development
Develop custom content: Develop custom content based on the specifications developed previously. Monitor the progress and
provide specification support as necessary.
Demonstrate prototype: Demonstrate prototype of functionality from the developer system for solution acceptance checkpoint.
Deploy and test: Deploy the new content to the system and test. If defects exist, reengage with development for resolution.
Deploy new revision and test. After the new content is tested successfully, it is signed off by the customer.
© 2013 SAP AG. All rights reserved.
Customer
21
Readiness Acceptance
Core Initial Implementation: Level 3
PREPARE
REALIZE
VERIFY
LAUNCH
Solution Testing
Prepare test plans: Based on the scope of the implementation project, the necessary test scenarios are selected and assigned
to key users. Data sets specific to customer operations are prepared and associated with individual test scenarios.
Execute test scenarios: Execute test scenarios as defined in the test plan and document the test results. All test issues are
logged. Test the output settings for every document to ensure they are successfully sent to the intended output.
Resolve issues: Resolve all logged issues identified during the execution of the test scenarios.
Cutover Planning
Determine impacted processes and identify tasks: Determine the processes impacted during cutover and the required tasks to
be performed.
Develop schedule: Develop detailed cutover schedule. Validate that the project schedule dates are aligned with the cutover
detailed dates.
Production Systems Setup
Setup cloud production system: Setup the cloud production system with the same configuration as the test system.
Import custom development : Import the customer development into the production system and verify.
Perform integration setup in production systems: Perform integration configuration in cloud system and related integrated
systems.
© 2013 SAP AG. All rights reserved.
Customer
22
Go-Live
Core Initial Implementation: Level 3
PREPARE
REALIZE
VERIFY
LAUNCH
Change Management and End User Training
Develop transition plan for impacted roles: Analyze the business roles that will be impacted by the new processes and develop
transition plans.
Execute transition plan: Execute the change management transition plan.
Create end user training plan: Create the end user training plan.
Develop training materials: Develop the materials used for end user training. Both system and process training are included.
Conduct end user training: Conduct training for the users on the new processes and system.
Cutover Execution
Execute tasks per cutover schedule: Execute the tasks as per the cutover schedule
Import data in production system: Import all data into the production system as per the cutover schedule.
Verify accuracy of migrated data: Verify all migrated data for accuracy and completeness via manual inspection.
Go Live and hand over to support: Set the system live and begin productive use. Validate initial transactions. Fill in the
handover to support checklist and send it to SAP support. (cloud.customercare@sap.com). Run the handover to support call.
SAP Support reviews the checklist and discusses open items with the Customer's key IT contact and SAP/Partner
account/engagement manager in the handover to support call.
© 2013 SAP AG. All rights reserved.
Customer
23
Project Management
Core Initial Implementation: Level 3
PREPARE
REALIZE
VERIFY
LAUNCH
Project Management
Establish the project framework: Initial meeting with customer PM to establish project team, document sharing tool, project
risks, project drivers and setup weekly status update call. Upload project accelerators to the central document repository.
Finalize tenant provisioning strategy: Finalize the tenant provisioning strategy and related integration dependencies
Finalize project schedule: Update the project schedule with the Customer timeline and responsibilities.
Manage project schedule: Manage the dates, tasks and resources on the project schedule in order to keep project on track.
Ensure all key users/administrator have been allocated to the project: Customer selects the appropriate subject matter experts
and ensures that they are available for the agreed duration and percent of time. The IT support contact is decided.
Ensure key users attend the onboarding sessions conducted by SAP: The onboarding sessions are essential for learning and
knowledge transfer. The key users must attend the session to keep the project on track.
Coordinate project resources: Assure that the correct resources are available for meeting and workshops as outlined in the
project plan.
Monitor, track and report issues and risks as these occur during the project: Manage the issue and action logs. Follow-up on
open items and drive resolution
Manage the validation of solution readiness, data readiness and organizational readiness during all project phases: At the end
of each phase, all project task are verified as complete and the checkpoints are expected.
© 2013 SAP AG. All rights reserved.
Customer
24
Sales Positioning
“SAP Cloud Launch Execution Services” based on SAP Cloud Implementation
Methodology
SAP Stability and Leadership
40 years of experience, innovation and financial strength
Certainty
Leadership
Value

More than €13 billion in
revenue

75% of SAP customers are
small and midsized companies

Complete on-demand business
suite

Strong profitability and well
capitalized

More than $1 billion invested
in Business ByDesign

Built-in best practices and over
25 industry solutions

196,000 customers in 130
countries run SAP software

The world’s largest business
software company

Integrated end-to-end business
processes

60,000+ SAP employees

In 75% of the Fortune 500
vompanies

Fast implementation and
maximum affordability
© 2013 SAP AG. All rights reserved.
Customer
26
SAP Cloud Consulting – Experience Matters
SAP Experts consult with you to build the foundation to become a
Best Run Business.
 Leverages implementation best practices
gained through 40 years of experience
 SAP experts manage your project and help
configure the solution to your requirements
 Minimizes the impact on your company and
staff
 Enables your team to become self sufficient
on the solution
© 2013 SAP AG. All rights reserved.
Customer
27
SAP
SAP Cloud Consulting – Our Services
Expert
On
Demand
Roles & Responsibilities
Expert
On
Demand
Customer
SAP Cloud
Launch
Execution
Service
Add on
Services
Expert
On
Demand
…
Trial
Scope
Standard
= Plan the cloud strategy
© 2013 SAP AG. All rights reserved.
= Initial implementation or rollout
Specialized
= Extend the cloud solution
Customer
28
SAP Cloud Launch Execution Service
Launching your Cloud Solution
Enable Customer to administer and use the OnDemand solution and be ready
to benefit with a productive go-live.






Perform solution setup
Conduct onboarding workshops
Prepare for data migration
Enable key users
Enable system administrator
Establish integration with on
premise or other cloud SAP
systems – if required
 Support the launch process
© 2013 SAP AG. All rights reserved.
Customer
29
SAP Cloud Launch Execution Service
How you benefit
The SAP Cloud Launch Execution Service is aimed at
customers who want to rely on SAP Expertise to manage
their Cloud implementation project and to configure the
solution to fit their business needs. The customer takes
possession of a solution that's ready for their business.
© 2013 SAP AG. All rights reserved.

Minimize time to value leveraging reliable expertise

Limit workload of your staff by outsourcing to an experienced team of
Cloud Service Advisers

Leverage best practices for business processes, technology and
project management

Onboarding workshops to enable system administrator to configure,
deploy and maintain the OnDemand solution for their end users

Accelerators that help to deliver the project in a shorter duration while
maintaining high quality standards

Mitigate project risks by relying on a proven approach

Delivered remotely
Customer
30
Project Dimensions
• Ensure the solution functionality supports the business processes
• Ensure the project achieves the defined objectives
• Ensure the system works correctly by testing all business processes
System Readiness
• Ensure all users are familiar
with the new or updated
business processes and can
execute the transactions
required for their job
• Ensure Administrator(s) can
support productive operations
System
Business &
People
Business & People Readiness
© 2013 SAP AG. All rights reserved.
• Ensure all required data is
extracted from the legacy
system(s) and cleansed
• Ensure all required data is
migrated correctly and any
errors are resolved
• Ensure the migrated data is
tested with the test scenarios
Data
Data Readiness
Customer
31
Adjust dates
 MMM DD, YY
MMM DD, YY 
MMM DD, YY 
MMM DD, YY 
Project Management
Business Process Confirmation
Scope
Verification
Integration Readiness
Custom Content Specifications
Solution Configuration
Solution
Acceptance
Solution Walkthrough
Key User Enablement
Data Migration
Cloud Integration
Custom Content Development
Readiness
Acceptance
Solution Testing
Cutover Planning
Production Systems Setup
Go-Live
Change Management and End User Training
Cutover Execution
© 2013 SAP AG. All rights reserved.
Customer
32
On Premise vs. SAP Cloud Implementation
On Premise Implementations
SAP Cloud Implementations
Strong Focus on IT (infrastructure, …)
Strong Focus on Business
Blue Print
High Level of Customization
Out-Of-the-Box Solution, Best Practices
Fine-Tuning
Large implementation teams, mostly on-site
Small teams, mostly remote
Longer Term Implementation, typically more expensive (mostly
T&M)
Quick Implementation, affordable (mostly Fixed Price)
System landscape consisting out of Test, Quality and Productive
Systems with separate setups. Transport management required
to move changes from one system to another
Applications and business processes are accessible via
Transactions. Knowledge of transactional sequences are
necessary to handle business processes
Forms and form adaptation is handled via SAP Script or Easy
Form Painter
Reporting (additional project) via ALV or embedded or explicit
called Excel. Complex reporting via BI
UI enhancements, like new fields, labels, etc. via ABAP
programming through developers
System Landscape consisting of a Test and Productive systems
only. No transport management required
© 2013 SAP AG. All rights reserved.
Guided procedures and work centers are guiding the business
process. Easy handling of business processes. Knowledge of
transaction codes is not necessary
Forms and form adaptation is handled via Adobe Lifecycle
Designer
Reporting (embedded and part of the project) via embedded
Excel. Complex reporting with Crystal reports
Easy UI adoptions on UI’s, reports or forms via embedded
adaption possibility
Customer
33
Project Team
SAP Methodology for Onboarding Services
Project Team
PREPARE
REALIZE
VERIFY
LAUNCH
Customer
Executive Sponsor (as required)
SAP Sponsor
 Decision making authority
 Approve change requests
 Steering committee member
Project Manager (30 – 40%)
 Owns and drive the project
 Manages project resources and activities
according to project schedule
Key Users (30 – 40%)
 Business key users / IT users with
Administrator rights
 Understands business requirements &
processes in one or multiple business areas
 Implements & supports the system
End Users (as required)
 Prior to rollout: verify usability of system
(view relevant data and navigate the system)
 Work under direction from Key Users /
Project Manager
© 2013 SAP AG. All rights reserved.
 Steering committee member
Service Adviser(s)
 SAP Project manager
 Drives the Cloud implementation
Service according to the project
schedule – remote
 Responsible for knowledge
transfer to Key users
 Performs/guides the system
configuration
 Assists Key users where needed
with fine-tuning tasks or data
loads during implementation
 Coordinate additional resources
as required
Additional Resources
•
As required
Customer
35
Leveraging your resources
Key User Role
What is a Key User?
 Experts on customer side for specific business areas
 Project team members significantly contributing to the
implementation project and support productive
operations after the Go-Live
What is expected from you during the project?
 Make knowledgeable business decisions in your
respective area of expertise and help to define the
solution
 Responsible for the successful completion of the
implementation activities assigned to you such as data
migration
 Act as multiplier at customer side and support end
users in training and support related topics
© 2013 SAP AG. All rights reserved.
Customer
36
Leveraging your resources
Key User Role
What is expected from you after Go-Live?
 Ensure continuity with issue resolution via built-in
support or if needed engage with the SAP support team
 Act as multiplier at customer side and support end
users in training and support related topics
 Support scope changes based on new or changed
business processes or product functionality
How will you be enabled to successfully fulfill
your role?
 You will be prepared and guided through the project by
our best in class implementation approach with
embedded support materials and the SAP assistance
based on your chosen service model
© 2013 SAP AG. All rights reserved.
Customer
37
Project Roles & Engagement Model
Customer
SAP Cloud
Steering
Committee

Project
Sponsor
Project
Sponsor


Project Team
Regular steering
committee meetings
Weekly status calls
Onsite meetings as needed
Project
Manager
Further SAP
Functions
SAP Global
Service Center
Project
Manager
SAP Hosting
Service
Adviser
Key
Users

SAP
Support
Individual calls as needed
End
Users
© 2013 SAP AG. All rights reserved.
Customer
38
Project Team Roles & Responsibilities
PREPARE
REALIZE
Cloud System

Project kickoff, coordination, monitoring
and support
 Run Onboarding workshops
 Guide/Perform configuration activities
 Provide test scenarios and guidance
 Transition to production system
 Support the launch process
On Premise System

Provide On Premise system requirements
 Run Onboarding & Information gathering
workshops
 Guide/Perform Cloud system configuration
activities for integration
 Provide integration test scenarios
 Guide preparation of On Premise system
for integration
© 2013 SAP AG. All rights reserved.
VERIFY
C
LAUNCH

Ensure solution (self) enablement by key
users
 Assume overall project responsibility
 Perform/Verify configuration activities
 Perform all data migration activities
 Complete tests to verify system, people and
data readiness
 Execute change management & end user
training
 Cutover planning, execution & Go Live

Prepare On Premise systems for project
(Support packages, notes & system security
aspects)
 Perform/Verify On Premise configuration
activities
 Supply system information for system
integration
 Extract data from On Premise system
 Perform integration test scenarios
Customer
39
Project Team Roles & Responsibilities
Point to point Integration
PREPARE

REALIZE
Perform the Cloud system integration
configuration
 Assist Customer in configuration of master
data integration and standard process
integration on the Customer on premise
SAP system
 Assist Customer in configuration of SAP
NetWeaver Process Integration (if
required) *
 Assist Customer in configuration of File
Transfer Protocol (FTP) (if required) *
 Provide predefined test scenarios
© 2013 SAP AG. All rights reserved.
VERIFY
C
Select appropriate slide
1/3
LAUNCH

Install required system add-ons and required
SAP correction notes in the Customer on
premise SAP system
 Perform tasks listed in the SAP OnDemand
Solution Integration Guide with assistance
from SAP
 Set up connectivity and security settings in
the on premise SAP system and provide SAP
with authorization to perform relevant tasks
for the service delivery
 Extract data from on premise system and
perform the data upload into SAP OnDemand
system with assistance from SAP
 Address/verify/confirm all aspects of
customer on premise network and system
security
 Test and approve the end-to-end integration
scenarios
Customer
40
Project Team Roles & Responsibilities
PI On Premise Integration
PREPARE

REALIZE
Perform the Cloud system integration
configuration (Customer OnDemand)
 Establish connection between Customer
OnDemand and PI On Premise
 Assist Customer in configuration of master
data integration and standard process
integration on the Customer On Premise
SAP system (ERP, CRM)
 Assist Customer in configuration of SAP
NetWeaver Process Integration to install
the standard mapping content
 Provide predefined test scenarios
© 2013 SAP AG. All rights reserved.
VERIFY
C
Select appropriate slide
2/3
LAUNCH

Customer maintains SAP PI On Premise
system landscape
 Install required system add-ons and required
SAP correction notes in the Customer on
premise SAP system
 Perform tasks listed in the SAP OnDemand
Solution Integration Guide with assistance
from SAP (SAP ERP/CRM and SAP
Netweaver PI)
 Set up connectivity and security settings in
the On Premise SAP system and provide
SAP with authorization to perform relevant
tasks for the service delivery
 Extract data from on premise system and
perform the data upload into SAP OnDemand
system with assistance from SAP
 Address/verify/confirm all aspects of
customer on premise network and system
security
 Test and approve the end-to-end integration
scenarios
Customer
41
Project Team Roles & Responsibilities
SAP Hana Cloud Integration Option
PREPARE

REALIZE
Perform the Cloud system integration
configuration (Customer OnDemand)
 Establish connection between Customer
OnDemand and Cloud Integration
 Install standard mapping content in Cloud
Integration
 Assist Customer in configuration of master
data integration and standard process
integration on the Customer on premise
SAP system (CRM, ERP)
 Provide predefined test scenarios
© 2013 SAP AG. All rights reserved.
VERIFY
C
Select appropriate slide
3/3
LAUNCH

Install required system add-ons and required
SAP correction notes in the Customer on
premise SAP system (SAP ERP/CRM)
 Perform tasks listed in the SAP OnDemand
Solution Integration Guide with assistance
from SAP (SAP ERP/CRM)
 Set up connectivity and security settings in
the on premise SAP system and provide SAP
with authorization to perform relevant tasks
for the service delivery
 Extract data from on premise system and
perform the data upload into SAP OnDemand
system with assistance from SAP
 Address/verify/confirm all aspects of
customer on premise network and system
security
 Test and approve the end-to-end integration
scenarios
Customer
42
Project Team Roles & Responsibilities
Data Migration
PREPARE

REALIZE
Conduct Data Migration Onboarding
Session
 Provide Excel Templates to be used in
conjunction with SAP OnDemand
migration tool for automated migration
 Confirm understanding of the Data
Migration tool and templates, resource
assignments and responsibilities
© 2013 SAP AG. All rights reserved.
VERIFY
C
LAUNCH

Extract and cleanse and legacy data
 Populate migration templates
 Perform validation, simulation and import
steps in the implementation test system
 Perform import steps in the production
system
Customer
43
Critical Success Factors
Let us share what SAP learned from hundreds of projects….
Stay within the agreed scope
Have a pragmatic mindset
Make quick decisions
Involve stakeholders early
As a key user, actively contribute to the project
Start Data Migration early
Never cut corners on testing
© 2013 SAP AG. All rights reserved.
Customer
45
Cloud System Landscape
SAP Methodology for Onboarding Services
Cloud System Landscape
2 Tenants Implementation
PREPARE
REALIZE
VERIFY
Scope
Verification
LAUNCH
Solution
Acceptance
Readiness
Acceptance
Go-Live
INITIAL TENANT
2
3
Cloud
1
8
PRODUCTION TENANT
On premise
4 5
INTEGRATED Q&A SYSTEM
1 Solution Configuration
2 Test Data migration
3 Request “New system”
© 2013 SAP AG. All rights reserved.
C
4 Solution profile copied & deployed
5 Reload organizational structure
C
6 Production data migration
C
6
7
INTEGRATED PRODUCTION SYSTEM
7 Cutover and Go-Live
8 Tenant decommissioned (after 2 weeks)
C
C
Customer
47
H
Cloud System Landscape
3 Tenants Implementation
PREPARE
REALIZE
VERIFY
Scope
Verification
LAUNCH
Solution
Acceptance
Readiness
Acceptance
Go-Live
INITIAL TENANT
2 3
4
Cloud
1
9
DM TEST TENANT
2
9
On premise
PRODUCTION TENANT
5 6
INTEGRATED Q&A SYSTEM
1 Solution Configuration
2 Test Data migration
3 Request “Copy production”
© 2013 SAP AG. All rights reserved.
C
4 Request “New system”
5 Solution profile copied & deployed
C
6 Reload organizational structure
C
7
8
INTEGRATED PRODUCTION SYSTEM
C
7 Production data migration
8 Cutover and Go-Live
C
C
9 Tenant decommissioned (after 2 weeks)
Customer
48
H
Thank you

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