IAUG August Avaya meeting

Report
Foundation
Suite
Mobility
Suite
Avaya Aura® Suite Licensing
Simplifying the Path to
Collaboration Solutions
Collaboration
Suite
Simplifying Real-Time Collaboration for Everyone
Why Now is the Time for UC
Avaya Aura®
Suite Licensing
Collaborate Now!
One Source
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.
2
Customers Facing Rapid Technology Change
New Technologies, Adoption Challenges,
Complex Multi-vendor Environment
4:1
Mobile
projects will
outnumber
PC projects1
400%
802
30%
16%
Million
Increase in
dedicated
video soft
clients by 2016
Tablets by
2016
Increase in
mobile
enterprise
investments
through
2015
Of enterprise
will be cloud
based by 2015
Source: Gartner
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.
3
Simplifying Real-Time Collaboration for Everyone
Why Now is the Time for UC
Avaya Aura®
Suite Licensing
Collaborate Now!
One Source
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.
4
User Profiles Vary as Employee Needs Differ
Office Centric
Name lookup
Click-to dial
Desktop Video
IM/Presence
Voicemail
Conference Calls
Mobile and Virtual Worker
Remote access
Enterprise Features
Single-number reach
Device Choice
Speech-enabled
Ready access to content
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.
Power Collaborator
Conferences
Share content
Multi-tasking
BYOD
Voice, video, web
Always on
5
A Software Suite for all your User Profiles
Power Collaborator
Office Centric
Mobile and Virtual Worker
Foundation
Mobility
Collaboration
Collaboration Suite
Foundation Suite
Mobility Suite
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.
6
Simplifying Real-Time Collaboration for Everyone
Why Now is the Time for UC
Avaya Aura®
New Avaya Aura® Suite Licensing
Collaborate Now!
Next Steps
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.
7
Avaya Aura® Suite Licensing – Business Value
Mix and
Match
Licensing
Select different licensing suites based on the unique
needs of different users to help ensure that the right
people are accessible and empowered to make wellinformed decisions rapidly - anywhere, anytime
End-to-End
Solution
Create a complete collaborative experience through
new application features
Lower
TCO
Avoid paying for features a user may not require by
fine tuning feature selection through mix and match
licensing
Complete
Services
Support Advantage and Managed Services are
available to match customer’s needs; new bundled
pricing provides savings
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.
8
Avaya Aura® Suite Licensing
Foundation
Suite
Mobility
Suite
Collaboration
Suite
Mix & Match per user across the
enterprise
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.
Deskphone license
Voice
Video
IM
Presence
UC clients for Windows & Mac
Voice Mail
Microsoft Lync &
Office integration
Session Management
APIs
System Management
Survivability
Avaya Aura Foundation Suite +
Fixed-mobile convergence
Mobile device support
Speech based personal assistant
Unified Messaging
Secure Remote Access
Avaya Aura Mobility Suite +
Content sharing
Audio conferencing
Video conferencing
Web conferencing
Browser access with firewall traversal to
voice, video, content sharing
Desktop/mobile video
Recording
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Avaya Aura® Suite Licensing
Matching Users with Collaboration Solutions
Optional Video Room connectivity
Mix & Match
Optional a-la-carte
Conferencing or Scopia (/port)
per user
across the
enterprise
Collaboration Suite
Mobility Suite
Avaya Aura Conferencing
(Audio/Web/Video)
Optional a-la-carte
Conferencing or Scopia (/port)
Avaya
SBCE
Avaya Aura
One-X Messaging
Mobile/
SIP/iOS/CES
Flare
for iPad
EC500
Voice
Foundation Suite
Avaya Aura
CM,SM, SMGR
Avaya Aura
Presence
one-X
Communicator
w/Video
Voice
ACE 6.2
MS Lync
Plug in ACA w/ Video
CM
Messaging
Flare
for iPad
EC500
Avaya Aura
CM, SM, SMGR
Avaya Aura
Presence
ACE
ACE
Flare
for PC
Avaya
SBCE
Flare
for PC
ACE 6.2
MS Lync
Plug in ACA w/ Video
one-X
Communicator
w/Video
Voice/Web/Video
Avaya Aura
CM, SM, SMGR
Scopia /user
Desktop & Mobile
Avaya Aura
One-X
Mobile/ Messaging
SIP/iOS/CES
Avaya Aura
Presence
one-X
Communicator
w/Video
ACE
CM
Messaging
Flare
for PC
ACE 6.2
MS Lync
Plug in ACA w/ Video
CM
Messaging
Product Licensing & Delivery System (PLDS) manages user licenses per system &
supports Suite portability per Avaya’s Global License portability policy
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.
10
Collaboration Suite – Scopia User Capabilities
Collaboration Suite
Scopia User License
Own a Scopia Virtual Meeting Room (Access Number)
Schedule meetings
Initiate Ad-hoc meetings
Full meeting access with Scopia Mobile & Desktop
Audio, Video and Collaboration
Complete meeting moderation capabilities
Easily host guest users with Scopia Desktop & Scopia Mobile
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.
11
Collaboration Suite – Scopia Clients
 720p Continuous Presence
 Up to 28 participants in a single
layout
 Mac & Windows support
SCOPIA Mobile
 IOS & android support
 Built-in firewall traversal
SCOPIA Desktop
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.
12
Collaboration Suite – Scopia Management
New Scopia Elite MCU model for
Avaya Aura Collaboration Suite
*Ordered Separately via ASD
1U Chassis
Runs up to 800 Scopia Users1
Unlimited scalability – Just add more servers
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.
13
Collaboration Suite – Scopia Software
 Installed on a dedicated
server (Win 2008)
 Installed on a dedicated
server (Win 2008)
 Upto 40,000 Scopia Users
 Upto 250 concurrent
Desktop/Mobile calls per
server
 Manages up to 25 MCUs
 Licensing via Aura WebLM
Licensing server
 Built-in Firewall traversal
 Scalable using external
Load balancer
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.
14
Customer FAQ
Customer at R6.x
(SE or EE) can add
licenses to their
existing system
without moving to
Suite licenses (minus
the extra features)
Licenses in a single
host must be either
SE/EE or Suite – can’t
mix older with new
Any existing
entitlement is
maintained (EC500,
AES Unified Desktop)
when moving to any
Suite license
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.
Suite licenses can be
mixed – Foundation,
Mobility and
Collaboration
Support Advantage
and Managed
Services are available
to match customer’s
needs; new
bundled pricing
provides savings
15
Avaya
Aura®
Included
a la carte
Included if CMEE entitlement
Suite Licensing
License
Standard
Edition
Enterprise
Edition
NA
NA
NA
NA
Foundation
Suite
(New)
Mobility
Suite
(New)
NA
NA
Collaboration
Suite
(New)
Avaya Aura CM, System Manager
Avaya Aura IM/Presence
Avaya Aura Session Manager
Survivability (LSP, Survivable Core)
Communication Manager Messaging (basic VM)
one-X Communicator
one-X Mobile with Client Enablement Services
Extension to Cellular
Desktop Video
Flare PC / one-X Communicator Mac
Microsoft Lync Desktop Integration w/ACA
Flare iPad
Avaya Aura Messaging
SBCE & Remote Access
Avaya Aura Conferencing
Scopia Desktop & Mobile
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.
Analog License Available for $40/user
16
Simplifying Real-Time Collaboration for Everyone
Why Now is the Time for UC
Avaya Aura®
New Avaya Aura® Suite Licensing
Promotions
One Source
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.
17
Promotions
•
•
•
Collaborate Now –
Collaboration Pack
Triple M – Octel/Intuity –S/H/Implementation
•
Elite suites – EMC, AEP, One x Agent,
Supervisor, Control manager, Speech Analytics
(direct only), etc – building block
Networkin
g
•
25% discount off WPP – to 10/23 –Refuse to
Lose
IP Office –
SME
Substantial discount with UC success promo – 12%
promotion
UC
Contract
Center
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.
18
Promotion Tied to Avaya Aura® Suites
Foundation
Suite
Mobility
Suite
Collaboration
Suite
Minimum Number
of Licenses
100
100
100
Mix and Match?
Yes
Yes
Yes
+
++
+++
Incremental Discount
Discount Applies to
All Avaya Common Servers (including application servers),
G Series Gateways, 96x1 Phones, application licenses and data solutions
on the same purchase order
Call Center Inclusion
Call Center Elite, CMS and the Elite Multichannel feature pack can all be
added at the discount level applicable to the appropriate Avaya Aura
Suite. Terms and conditions:
1.Minimum order of 20 Call Center Elite agents
2.Either a new CMS or CMS upgrade is required
3.The number of CMS agents must = number of Call Center Elite
upgrade licenses
Promotion Runs Until 24 September 2013!
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.
19
What’s In It
For the Customer
Saving
Elements
Advantages
SIP consolidation
for savings –
entrée into UC
Avaya Aura
Upgrade User Licenses
*Must have a min.
of 100 Licenses
Comprehensive
world-class
support
Mobility applications
to bring your
company to
the next level
Collaborative
User experiences
with integrated
video tools
Radvision
Elite 6000 MCU
Networking
All Avaya
Common Servers
G-Series
Gateways
96X1 Phones
Promotion runs from April 1 – September 24, 2013.
Collaboration Suite Licenses will not launch until 1 June 2013 but will be included in the promotion and ASD on 4 March for quoting purposes.
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.
20
What’s In It
For the Contact Center Customer
Saving
Elements
Advantages
Enterprise-wide
Engagement
Call Center Elite
Licenses
*Must have a min.
of 20 Licenses
Right Media,
Right Time
Comprehensive
World-class
Support
Radvision
Elite 6000 MCU
Actionable
Insight
Phones
Servers
Networking
Call Management
System
CMS Hardware
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.
Multi-Media Elite
*agent interface
21
Introduction to One Source
Design & Ordering Tools, simplified
pricing and discounts – much more
June 2,1013
Description of APM Material Price Groups (MPGs)
Products (9)
1P
2P
HW
(on-going MPG for hardware components)
Mix of various BUs but weighting mostly Red UC
SW
(on-going MPG for software components)
Mix of various BUs but weighting mostly Red UC
3P
PERI
(on-going MPG for peripheral devices)
Mix of telsets and other devices from various BUs
4P
Services (3)
1S
MS
Maintenance services
2S
APS
Professional services
3S
AOS
Operate services
HW2
Mix of various BUs. Most Blue h/w except Data
5P
6P
7P
SW2
Other (1)
Mix of various BUs and includes Red CC. Most Blue s/w
except Data
DATA
1Z
(on-going MPG for DATA components)
SYSTEM
Non-discountable items
Includes components of DATA portfolio
OEM (on-going MPG for OEM components)
Mix of various BUs, mostly Red
8P
Video (effective Mar 13)
MPG for Radvision hardware and software
9P
SMEC (effective May 13)
Avaya
- Proprietary.
your signed agreement
or Avaya policy.
MPG
for Red Use
IP pursuant
Office tohardware
and software
23
RESULTS TO DATE:
A1S has improved speed and quality of quote and order
processes by more than 75%
 87% reduction in quote time
-
average time for 5-location quote
dropped from 27 to 3.5 minutes
 75% increase in automation
-
electronic transmission increased from
21% to 87% of all Avaya orders
 92% faster order processing
-
reduced average order time from 15 to
1.15 days
 50% faster special pricing approvals
-
reduced Special Bids response time from
3 days to 1.5 days
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.
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