Partner Pitch Pack IP Office R7.0 Speaker Name and Date Goes Here Agenda Executive Summary SMEC Market Solution Offers Market Segmentation Partner Business Proposition Training Investments Complementary Offers Additional Resources & Links 3 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 3 Executive Summary With the release of IP Office R7.0, Avaya delivers on it’s promise of an integrated portfolio. The ability to migrate all popular vintage sets to a single platform offers unique migration opportunities coupled with investment protection. Solution Offers Convergence •Data Migration tool •RJ21 connector eases BCM to IP Office PBX upgrades w/ exiting phones •Support for BCM/Norstar Digital and DECT sets via new hardware •Enhanced functionality on Nortel IP sets Enhancements for Sub-20 •Quick Mode Install •Increased messaging storage •New 9500 Digital paperless sets IP Office R7.0 provides a unique window of opportunity to beat the competition, grow your share in the sub-20 market and migrate the existing heritage customer base Investment protection 40%- 60% investment protection by migrating existing BCM/Norstar IP and digital sets DevConnect Partner Integration Leverage existing Dev Connect partners and penetrate the Healthcare vertical which is growing at 3% YOY Simplified Installation Data migration tools and RJ21 connections for heritage Nortel customers Quick Mode Install for IP Office Essential Edition Grow sub 20 Cool new sets that offer Enterprise class functionality Enhanced messaging capabilities Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 4 GLOBAL SMEC MARKET Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 5 First, Let’s Define The Market SME Communications Sub Segment Names Firm Size (employee) SOHO Very Small Business (VSB) Small Business Medium Business Midsize Enterprise <5 5-20 20 - 100 101 - 250 250 - 1000 Large Enterprise Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 1000+ Est. Historical % Total SMEC Sales: What’s driving our Market? Fastest growing space is in 50-99 with 7.9% growth expected next year Very small businesses (sub-20) comprised of 82.5% of SMB market 64% of SMB’s will be replacing outdated systems – PC replacement cycle driven by SMB support for Windows 7 – PC ownership as well as notebook purchases fueled by lower prices and advanced capabilities – Replacement of desktop PCs by notebooks driving new refresh cycles – SMB LANs/Server-based LAN penetration will exceed 64% by end of 2011 According to Dell’Oro, 2011: Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Now is the Time to….. Defend and Migrate the Installed Base More than 1.6M of Installed systems worldwide about to refresh with a maximum potential market of $8.5B IP Office PARTNER Merlin/Legend/ Magix Integral BCM Norstar Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Be the only one to offer 40-60% investment protection Upgrade Norstar, PARTNER, BCM (>3 years) and other customers to IP Office Release 7.0 Protect recent BCM investments <3 years to BCM R6.0 extend new functionality ……. 8 Avaya Fit for Purpose Solutions Serving Small, Midsize and Large Enterprises Avaya IP Office Designed for SME Markets, Simpler communications needs Avaya Aura® Designed for Midsize and Large Enterprises, more advanced communications needs Avaya Aura® Avaya Aura® Solution for Midsize Enterprise Avaya Aura® Branch Solutions For 1-450 users/location 5 100 Small 1000 250 Medium Midsize 10,000 Large xxx,000s Fortune 1000 # of Users Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 9 SOLUTION OFFERS Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 10 Avaya IP Office Unique Investment Protection IP Office 500 Single, Modular Platform Scales to 384 users per system, 32 sites Simple, role-based solutions 5.0 AGENT 3.0 Merlin Integration 4.0 6.0 PARTNER® Integration 6.1 POWER USER MOBILE WORKER 7.0 BCM, Norstar Integration Part 1 Avaya AuraTM Integration BCM, Norstar Integration Part 2 Integral Integration Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 11 Avaya IP Office R7.0 Solutions Offering Convergence BCM/Norstar Digital Phone and Digital Mobile phone Integration BCM/Norstar IP Phone Enhanced Functionality Feature set similar to IP Office terminals New Hardware for Easy Migration TCM8, DS16A and DS30A for set integration. RJ21 Connectors and Wall Mount kits for simplified installation Data Migration Tool Easy transfer of voicemail message content, voicemail greetings and associated configuration data Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Avaya IP Office R7.0 Solutions Offering IP Office Innovation New 9500 Digital Sets New Line of 9600 IP Sets New paperless digital phones Color IP paperless phones Color IP Gigabit Touch screen phones 96X1 available with 6.1 maintenance release. 9611 not available with this release Enhancements for the Sub – 20 Market Designed for the stand alone small business customer IP Office – Quick Mode for rapid Install and simplified administration Increased message storage, out calling notification for IP Office Essential Editions Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Avaya IP Office R7.0 New Enhancements Vs Competition Avaya IP Office Alcatel-LU Cisco Mitel ShoreTel Siemens OmniPCX Office UC500 3300 MCD Enterprise Edition HiPath Support for Norstar and BCM Digital Sets and Wireless YES NO NO NO NO NO Encrypted IP Endpoints YES YES YES YES NO YES Paperless Label phone for <$300 YES NO YES YES YES NO NO NO NO NO Linux OS Option for SME products YES YES NO On enterprise products only One-touch transfer both directions with mobile twinning YES NO YES YES Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. CUSTOMER SEGMENTATION Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 15 Avaya IP Office R 7.0 • traditional key-system customers • PBX customers <250 Market Segment • BCM customers >3 years old • Heritage Norstar and Avaya legacy customers • Healthcare and Hospitality verticals • Current legacy Nortel or Avaya products Customer Type • Healthcare with vintage products or net new • Expanding or Greenfield • Desires UC functionality • Reliability and scale • Ease of migration Customer Values • Investment Protection • Simple to understand, purchase and finance • Enhanced functionality Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Avaya IP Office R 7.0 – Key Messages Investment Protection • Customers can save 40% to 60% on new IP Office installation using their existing BCM or Norstar sets • IP Office allows for simplified installation which Total Cost of Ownership decreases customer installation costs and increases TCO • Simplified management tools – built for the sub 20 market to decrease cost of management and improve efficiency • Data Migration tool reduces time to migrate thus decreasing cost and increasing TCO • Migration of existing sets minimize disruption and need Enhanced User Experience for customer training • Faster and simpler administration for customer with paperless phones • Cool new phones provide a more professional look and feel for the small business customer Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 17 Key Messages Based on Customer Type Customer Type: Current System—Spirit, Magix, Partner, etc IP Office Essential Edition IP Office Preferred Edition IP Office Advanced Edition Everything is in one package Plug and play capability Best of both worlds: innovative solution backed by the industry Leader Everything you need—plus options for innovative applications to drive business improvements Investment protection: keep using existing phones Proven reliability / proven performance New ways to differentiate your company Easy to administer and manage— no in-house technical support needed Lowers TCO New ways to keep improving customer service Support for TDM keeps costs down while giving you the path to IP Investment protection/easy transition: keep using existing phones Options to grow—when the time is right for you Provides options to expand No hidden costs Streamline collaboration System will keep adapting as your business evolves Proven reliability / proven performance Long-term investment protection – IP Office evolves with your business Integrates to a contact center Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Key Messages Based on Customer Type Customer Type: BCM/Norstar IP Office Essential Edition IP Office Preferred Edition IP Office Advanced Edition Investment protection: keep using existing phones Investment protection: keep using existing phones Investment protection: Keep using existing phones High reliability: no fans, hard disks, etc. High reliability: no fans, hard disks, etc. Resiliency; SCN/VM redundancy Easy to administer and manage—no in-house technical support needed 2 X 64 user Conference Bridge Everything in one package including Embedded Voice Messaging at no extra cost Plug and play capabilities Easy to administer and manage—no in-house technical support needed Plug and play capabilities Options to grow—when the time is right for you Options to grow—when the time is right for you Browser-based apps; easy install Future ready: migrate to SIP Streamline operations with multisite call reporting Improved communications and uptime via multi-site networking; resilience, paging Easy to administer and manage—no in-house tech. support needed Can grow with your business Scalability to 384 stations (IP, digital, analog) Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Why Migrate Norstar to IP Office Factors Avaya Norstar Avaya IP Office Scalability 3X8 – 3 lines and 8 users CICS – 8 lines and 24 users MICS – 224 users Networking via OPX and IP Gateways Up to 384 users per single site Up to 1000 users over 32 sites. Can be costeffectively networked together over IP Reliability Highly reliable but no resiliency offers in multi-site scenarios Highly reliable but no resiliency offers in a single site mode In multi-site environments, software based IP phones, applications and voice mail resiliency is available with IP Office Preferred and Advanced Editions Highly reliable but no resiliency offers in single site Solid state components with no moving parts reduces points of failure and increases resiliency User Limited off-site mobility offers Remote working capability is limited which inhibits productivity No web-based desktop call control software or call center No Point-to-point video calling support 3-party ad hoc conferencing is standard, no Meet-me conferencing One-Number access via Mobile Twinning Remote working capabilities via several applications (Varies by IP Office Versions) Web-based call control software via one-X mobile ™ Thin-client access to call center reporting improves access from remote locations Point-to-point video calling standard with Tele-worker and Power User 128-party Meet-me conferencing standard (2 X 64 users per call) Applications Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Why Migrate Norstar to IP Office Factors Avaya Norstar Avaya IP Office Endpoints and Device Integration No IP phone support; no SIP phone support No Bluetooth headset support IP, analog, digital, wireless, DECT Bluetooth and third-party SIP phone support (varies by IP Office Version) Management and Administration Standard Windows-based administration tool No multi-site administration tool Standard proactive monitoring and alarming (Preferred and Advanced Edition Editions) Standard IP Office Manger enables configuration and management of Avaya IP Office systems in an distributed network Networking OPX circuits and gateways for networking of Norstar systems IP Office Preferred and Advanced Edition support up to 32 sites/up to 1000 users across sites Sites can be connected together with IP Office Preferred and Advanced Editions with free calling between networked locations Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. PARTNER BUSINESS PROPOSITION Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 22 How Avaya Partners Benefit Avaya offers multiple ways Why should your Partners care? Increase Margin BDF and MDF programs, Promotions, Expanded Product portfolios Reduce Cost Market Leaders Campaigns, Partner Marketing Central, Streamlined training, One product line Realize Cash Quickly Avaya Financial Services (AFS) • Programs to offset costs, fuel growth, increase margins • Cool applications like mobility, SIP enhancements, remote worker and new sets address customers' hot buttons which ncrease loyalty • Up-sell capabilities open the door to complete solution sales • Avaya programs help marketing dollars go further! Tested programs provide quicker ROI with a lower “touch” • Streamlined training reduces time away from selling, decreases SG&A. No Fees for Sales Authorization! • Learn, Sell and Maintain one product platform that scales the SME Market • Utilize AFS leasing options to increase cash on hand • Free up credit lines previously used to purchase product • Advanced funding puts 50% of margin in your hands at the time of sale Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. IP Office R 7.0 - It’s All About Growth! Transition to IP Office Natural Migration Path: •Protect your installed base from the competition •Support all Nortel IP and Digital phones on IP Office •Resellers use same BCM design and quote tools •Data migration tool, RJ21 Jacks, Wall Mount Kits Increase Revenue Growth Increase Revenue Share Increase Market Share Migrate Nortel install base of +800,000 systems globally (210k BCM, 600K Norstar) Accelerate sales (installation) in the sub-20 segment with simplified manager Save at least 1 ½ hours per install with IP Office-Quick Mode; therefore decreasing quote to cash timeframe Refresh Nortel phones with Avaya 95xx and 96x1 phones Offer Enhanced UC applications to existing and new customers Attract new customers in sub-20 with 95xx digital phones Attract new customers in the high end segment with 96x1 IP phones Penetrate new vertical markets with Dev Connect solutions Outperform your competition with “Green” solutions Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 24 Proven Investment Protection Keep the phones, change the core hardware Grow with IP Office Digital or IP Phones Protect your installed base – Don’t’ let the competition get a look in! Number of Users 10 30 50 100 200 IP Office with phones $4,082 $16,141 $25,280 $44,300 $81,010 Re-use Nortel phones $2,500 $9,535 $14,270 $22,280 $35,970 $ saving $1,582 $6,606 $11,010 $22,020 $45,040 39% 41% 44% 50% 56% Protected Investment IP office 500v2, mix of Combo cards, TCM8, DS16A/30A, analog and/or PRI, (and supporting module(s)) Essential Edition (10 user) Preferred Edition 30 users and above. Phone Mix 10%1403, 10% 1408, 60% 1416, 10% 9504, 10% 9508 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 25 Key Partner Takeaways Time is Ripe for IP Office Continue selling BCM where it’s applicable while ramping up on IP Office Sell with confidence! IP Office is the on-going flagship product for Avaya’s SME space Streamlined, cost effective training makes it easy to become authorized to sell Protect and grow your base with the promise of investment protection Grow your market share with decreased time from quote to cash Grow your wallet share by up selling new 95XX and 96X1 phones, Target your Maintenance customers to monetize the heritage base Penetrate new markets with Dev Connect solutions for IP Office Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. TRAINING INVESTMENTS Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 27 FY11 SME Expert Market your expertise by becoming an SME Expert Requirements # of Certified Specialist / Certified Architect per solution SME Expert Badge 2 APSS SME 1 ACSS SME or 1 ACS Implement IPO 1 ACIS IP Office or 1 ACSS SME Service Assessment Remote SME Expert Assessment Benefits of SME Expert Improved Financial Improved Marketing Business Development funds SME Expert Logo/Designation Marketing Development Funds SME Expert Plaque SME Expert remote assessment fee waiver once specified requirement are met for all medal levels Current Analysis Membership Partner Locator preference over SME Authorized Lead routing preference over SME Authorized in certain theatres Technical No cost remote GSS Support for implementations Direct access to the GSS Backbone for Maintenance support bypassing Distribution Input to product development through the Global Requirements Input Process (GRIP) GSS Support is available to individuals holding either the ACS Implement IPO or ACSS SME Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. New to IP Office Training Requirements Course Name Course Number US Cost Delivery method IP Office Sales – APSS Avaya IP Office Sales Training* (APSS) 2S00040W Avaya IP Office Sales* Assessment (APSS) 2S00040A $0 Web-based 3.5 hrs $0 Web-based 1 hr IP Office Implement – ACIS IP Office Hardware and Data Components AVA00916WEN IP Office Implementation Workshop ATC01225IEN ACIS - Avaya IP Office Implementation Exam 6401.1 $0 Web-based 6 hrs $2720** Instructor led 40 hrs $100 Pearson Vue Testing Center 2 hrs Enhanced Support Requirement – Optional - ACSS IP Office Advanced Applications and Troubleshooting ATI00484IEN $ 2720** Instructor Led – 40 Hrs ACSS Small & Medium Enterprise Communications Exam 3000.2 $100 Pearson Vue Testing Center * See Note section below Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 2 hrs IP Office Essential Edition – PARTNER ® Version Training Requirements Partners who traditionally sold PARTNER ® ACS and would like to continue selling our PARTNER ® replacement – IP Office Essential Edition – PARTNER® Version must complete the following training: Course Name Course Number US Cost Avaya IP Office Sales Training* (APSS) 2S00040W $0 Avaya IP Office Sales Assessment* (APSS) 2S00040A IP Office Essential Edition – PARTNER ® Version Installation** ATC01993WEN Delivery method Web-based 3.5 hrs $0 Web-based 1 hr $0 Web-based Self-paced * Partners are required to have 2 individuals with APSS Sales Authorization on IP Office in each country where they will be selling the product. This is the same course as the IP Office APSS (no PARTNER® specific version). Courses and assessments are available in French, Italian, Spanish, and German ** Available for those individuals who will be implementing and maintaining the IP Office Essential Edition – PARTNER® Version in the NAR. Course is non-credentialed and is at Avaya University in the APSS SME Communication curriculum map under “to continue my training” section Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Currently Authorized Optional Training For Partners currently APSS authorized, or planning to refresh their Implementation credential this course is recommended. There is no additional assessment required. Course Name Avaya IP Office Technical Delta R7.0 training Course Number US Cost 5S00001W $0 Delivery method Web-based 2 hrs For Partners currently APSS Authorized and would like additional training on IP Office Essential Edition – PARTNER® Version (NAR only) Course Name IP Office Essential Edition – PARTNER ® Version Course Number US Cost ATC01993WEN $0 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Delivery method Web-based Self-paced COMPLEMENTARY OFFERS & ADDITIONAL RESOURCES Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 32 Focus on: Healthcare Increasing IT Spending Total IT Expenditure in Healthcare in 2010 is expected to be $82.2 billion, up 3% on 2009 “Healthcare (Gartner – October 2009) expenditure “is expected to grow with practices looking to use technology to improve efficiency and margins” (IDC – 2009) There are approximately 750,000 healthcare establishments in the US. 90,000 in the 20 to 99 employee size small businesses in the Small Healthcare Businesses spent more then $10bn: Telephony equipment ($500M) telephony services ($7B) and internet services ($3B) (AMI Research 2009) Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 33 Understanding the Healthcare Vertical Nursing Homes Providing Residents access to phone and voicemail Accurate billing Staff access to full communications suite (mobility, contact center etc) Quick response jkjjwith on-site wireless phones Immediate notification of 911 calls Room status - guarantees the cleanest environment to the residents Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Doctors Offices Complete mobility, Doctors and/or delegates can quickly be found, without disclosing cell or home number Automatic appointment reminders and reschedules reduce the revenue lost to missed appointments. Automatic Lab result reader and Prescription Refill free staff for more pressing tasks Specialists are free to seamlessly roam across office locations IP Office & DevConnect Partners Creating Healthy Solutions Key Capabilities: DevConnect Partners Computer Instruments RSI DuVoice TigerTMs Appointment reminders Repeat prescriptions Integrated DECT Mobile solutions Invoice Reminders Emergency notifications Pre-surgical checklist DECT Mobility Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. What this means to Partners: Increased revenue opportunity Improved margins from software Repeatable business (verticals) Take share from competition 35 Why Demos Are Important Show and Tell Good Demo 30.2% Now you have a choice!! •EZ Demo – updates coming! Also coming to an Apple App store near you •Flash Demo •Avaya Demo Sales Specialists Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 36 Reduce Marketing Expenses by Leveraging Avaya MarketLeaders 2.0 and Partner Marketing Central PMC is free to all partners MarketLeaders is subsidized 50% upfront by Avaya and is at heavily reduced rates MarketLeader Savings example: • A standard email (Excite) campaign includes 2 email blasts, telemarketing followup &1000 contacts for ~$1400 • Cost estimate to create a campaign and purchase a list = $5K+ Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. ~$3600 Savings per Campaign 37 New SME Campaign materials available on PMC & MarketLeaders today Target: sub 20 market Theme: “You didn’t know a phone system could do that?” Assets: oft & html emails, online banners and telemarketing scripts – Horizontal – Hospitality – Healthcare Offers: – IP Office Demo – Small Business Unified Communications for Dummies PMC Link: https://pmc.avaya.com/ui/smesolutions.aspx?link=ipoffice&categoryId=6&subCat=282 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. New SME Campaign materials available on PMC today Social media – Social media is a key component of the Avaya SME program, enabling us to increase awareness, showcase innovative SME solutions and forge deeper connections with SME owners. – Partners can take advantage of the power of social media by participating on whatever level they feel comfortable. – Social Media calendar posted each month – Partners can use this content exactly as is and post in your own social media efforts, or create their own– it's up to them! – PMC Link: https://pmc.avaya.com/ui/smesolutions.aspx?link=socialmedia&categoryId=71 Seminar in a box (emails / landing page / telescripts, etc) – https://pmc.avaya.com/ui/smesolutions.aspx?link=ipoffice&categoryId=6& subCat=151 Quarterly eNewsletters (for SME & Enterprise) – https://pmc.avaya.com/ui/smesolutions.aspx?link=enewsletter&categoryId =49&subCat=201 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. SME Campaigns coming in Q2/Q3 IP Office 7.0 Campaign – Multi-touch campaign focusing on: – Growing your business – Pain points of an SME – Business benefits of IP Office Target: – Nortel Legacy (BCM/Norstar) – Avaya Legacy (PARTNER, MERLIN) – Net New Assets: oft & html emails, online banners and telemarketing scripts – Horizontal & Healthcare New Premium Content – Nortel migration guide – Avaya migration guide – Avaya White Paper: How Effective Communications Deliver Real Results to Your Business – Avaya White Paper: Revolutionizing Patient Care Through Communications: helping nurses improve patient outcomes, patient care productivity, and hospital profitability Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. SME Promotions & Programs Cheat Sheet Q2 – Q3 FY 2011 Use this Cheat Sheet for a quick view of the promotions and programs available to help you win with your SME customers. View important details on the SME Promotions and Programs Page Programs Financing Seed Program Customers can trial IP Office for a two week period free of charge. Just provide an IP Phone. •Contact your CAM for details. Trade-In / Trade-Up Customers can easily trade-in their old equipment (Avaya, Nortel, Cisco) for a cash rebate when trading up to IP Office. • Available in U.S. and Canada. Free Software Trial Licenses Enable your customers to try select IP Office applications for FREE for 60-days. • Contact your distributor. No expiration dates: ongoing programs Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. IP Office Finance/Lease Offers Offer customers 0% (60-months) True Lease financing for new IP Office systems. • Through Avaya Financial Services •Can be combined only with TradeIn/Trade-Up Expires: June 30, 2011 Powerful, SME Focused Portal Tools for All Elements of The Selling Cycle Case Studies Competitive Roadmap Demos ROI Tool Industry Kits Collateral Training Demand Gen 42 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Get Started Now! Take advantage of the SMEC market with the latest portfolio updates featuring: •A clear and simple migration path for our legacy customers. •Competitively differentiated technology based on an integrated, open standards, multimedia platform •New “Green” sets that outpace our competitors •One hardware platform that grows as your customers grow. •Dev Connect partners that will help you infiltrate the healthcare vertical. Next Steps Attend SMEC February Launch Webinars Register for Authorization Training sessions Visit www.avaya.com/partnermarketing and access a wide variety of self and full service marketing assets and programs to support your lead generation efforts! Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.