Regional Scheduling System Best Practices presentation

Presentation Topics
Technological Need
Technological Innovations
Project Challenges
Project Funding Sources
Inefficient Service
• Caravan of paratransit vehicles traveling to
the same key destinations.
• Far less passengers than vehicle capacity.
• Unproductive wait for medical passengers.
• High cost of service delivery.
CTC Partners
Desire for Coordination
Agencies expressed a desire to
• Minimize the duplication and gaps in
• Coordinate the delivery of trips throughout
the region.
• Enter into coordination agreements.
• Share resources.
Coordination Road Blocks
Policies driven by funding formulas;
Constraint of staff;
Differences in terminology;
Varying eligible trip requirements; and
Lack of automation and technology.
Limited Technological
• Different scheduling software;
• Varying sources for reporting information;
• Limited technological knowledge and
dedicated technological staff;
• Outdated computer hardware; and
• Overload of conflicting technological
Regional Scheduling System
Secure internet connection to shared servers
housing the scheduling applications;
• Pool of licenses.
• Trapeze Pass CT, Flex and Medicaid Billing modules.
• Citrix XenApp.
• Data segregation through security settings.
• Agency specific parameters.
• Shared location and stop tables.
Ease of Trip Booking
Similar Trip
Mobility Aid,
specific fare
types and
Consistent Reporting
Technological Support
Certified data professionals at JTA maintain
data in 2 environments – Production and Test.
• Buffered and secure site.
• Backed-up hourly with nightly back-up
• 24 hours a day / 7 days a week support.
• Database and server maintenance
performed between mid-night & 3am.
Peer Support
Shared training environments.
Standardization and consistency.
Local subject matter experts
Cross agency reservations, dispatch or
reporting support in the event of staffing
shortages and emergencies.
• Improve staff and trip efficiencies.
Project Challenges
• Limited staff time and turnover of staff.
• Travel between counties.
• Old equipment and slow internet
connections at partner sites.
• Collection and migration of data.
• Terminology & naming conventions.
• First Trapeze project using Flex in a
Community Transportation environment.
Overcoming Challenges
• Gain commitment from Directors.
• Meet, meet and meet with subject matter
• GoToAssist – remote support.
• Technology Survey and piggyback clause
in RFPs.
• TechSoup –
Project Funding
• FDOT Service Development grant of
$130,000 with JTA providing 50% match.
• FTA New Freedom grants of $160,000
with JTA providing 20% match.
• Section 5310 funds of $112,00 for
continued technological support and
upgrades with JTA providing 20% match.
• Partners used other funding sources for
any workstation and internet upgrades.
Liz Peak
Jacksonville Transportation Authority
[email protected]
(904) 633-8535

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