PPT - Arizona APCO / NENA

Report
Public Safety Recording – Sharing Resources
Quality, Accountability, Reliability. and Performance
for the Mission-critical Environment
Western Regional APCO
Phoenix, AZ
May 7, 2014
Gary C. Schiavo
Regional Sales Manager – Public Safety
Verint® Video and Situation Intelligence Solutions™
1
Public Safety Buzz Words
 NG-911
– Multimedia messaging into
the PSAP
• Text messages
• Cell phone images
• Cell phone video
 Analytics
– Speech analytics
– Text analytics
 Quality Assurance
– Dispatcher/Call Taker
Proficiencies
 Workforce Optimization
– Scheduling
– Training
 Redundancy
– Video analytics
– Desktop analytics
2
Public Safety Buzz Words
WHAT ABOUT ENTERPRISE-CLASS
RECORDING?
SHARING RESOURCES?
3
Standard PSAP Recording Environment
 Onsite voice logging system
 Recording local radio / telephone traffic
– Consoles
– Frequencies
– Trunks
 Archiving locally
– Internal disc storage
– Network attached storage
 Local area network access
– Software or web access from onsite workstations
– Users access recordings and save copies to fulfill request via email,
disc, etc…
4
Trends in Public Safety
 Migration to enterprise-class technologies and infrastructures
 Shared IP communication solutions (radio and telephone) are
becoming the industry standard
 Data sharing technologies and secure remote access (especially
for agency consolidation / use of centralized communication
centers)
5
Enterprise Public Safety Solutions - Drivers
 Shared resources
 Cost savings
 Added redundancy
 Remote accessibility and incident re-creation
 NG-911 data sharing
6
Public Safety Budget Struggles
 Lack of funding for advanced technologies (especially for smaller
agencies)
– Federal/state/local budget cuts
– Reduced revenues from 911 taxes, due to wireless growth
 Shared or pooled resources are becoming increasingly popular
for infrastructure and technology expenditures.
 Collaboration enables agencies to leverage a single system for
multiple agencies and share acquisition costs.
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Public Safety Budget Struggles – Case Study
 Minnesota agencies representing multiple counties are sharing
an advanced digital, multimedia recording solution:
– Two redundant trunked loggers (recording Motorola Astro 7.9 /
MCC7500 and local recorders)
– Quality assurance functionality
 Each city and county can combine administrative and position
recordings, along with access to shared radio system
 Benefits include:
– Ability to deploy technology that would otherwise be unaffordable
– Significant cost savings
– Redundancies
 Another region within Minnesota has followed suit, based on the
success of the first region and a third region is days away.
8
Enterprise Public Safety Solutions - Example
Central Minnesota Regional Radio Board
 Multiple Counties (individual local voice recorders – disparate
systems
 Motorola Astro 7.9 state wide shared radio system (Minnesota Armor)
 Two host sites
(Motorola AIS Servers and Verint Central Archive)
 Remote accessibility and data sharing
Driving Factors
 Unified solution across region
 Shared resources
 Accessibility from anywhere within the region
 Redundancy across the region (all calls stored in 5 places within minutes)
9
Enterprise Public Safety Site Detail
11
Enterprise Public Safety Solution
12
Solution Overview
Remote Access via Browser Interface
and Advanced Application Sharing
13
NG911 Preparedness
Insight Center is prepared for NG-911 when the standards are determined
14
High Quality Performance: More Than
Just Logging
Recording Only
15
Advanced Applications – Q/A
16
Advanced Applications – Screen Recording
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Advanced Applications - Speech Analytics
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Advanced Applications – Video
Video Integrations
 During the life of your voice logging
system, your agency may have the
need to integrate video and audio
into a single platform.
 Integration between Verint’s Insight
Center and Nextiva Video was
introduced at NENA 2011
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Combining Video & Audio Intelligence
Audio & Video Data
Inmate Intelligence
Audio
Video
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Insight Center
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Advanced Applications – Smart Phone Recording
 Mobile Phone Recording
– Improve Case Management by
capturing data related to the
recording, such as case number,
caller ID, GPS locations and more
– Leverage Speech Analytics to find
commonality within recordings
and interviews to link cases and
close them faster
22
Questions?
Questions?
23
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