Avaya IP Office Server Edition 9.0

Report
Avaya IP Office R9.0
Avaya IP Office Direction
Leveraging a Single Platform for Multiple Solutions
Virtualization
Contact
Center
Video
Scalability
Management
Dev Connect
Security
Services
Endpoints
Avaya IP Office
Connectivity
SMALL
© 2013 Avaya Inc. All rights reserved.
MID-MARKET
Network
Management
Desktop
Integration
BRANCH
HOSTED
2
Avaya Video Collaboration Solution – June 2013
Virtualization
Contact
Center
Video
Scalability
Management
Dev Connect
Security
Services
Endpoints
Avaya IP Office
Connectivity
1000
SMALL
MID-MARKET
 Multi-party audio, video, data collaboration for
up to 8/9 participants
 Provides a virtual conference room
 Native SIP/H.323 MCU for room systems
 Continuous presence HD video
© 2013 Avaya Inc. All rights reserved.
Network
Management
Desktop
Integration
BRANCH
HOSTED
 PC & Mac desktop clients
 Android & iOS Apps
 Firewall traversal for desktop and mobile
 Optional unique HD room system
enabler
3
IPO R9.0 Content
Server Edition
Core Features
Scalability Increases
Virtualization
Management
Simplified Linux Distribution
Resilience
Music on Hold
Soft Console
Avaya Contact Recorder
SIP-TLS
Licensing
Voice Mail Pro
Virtualization
New Deployment Model
Leverage Clients Existing vSphere
OVA vs. IPOL Differences
Deployment Methodology
Management
Park and Page
Park across SCN
Park to other Extension across SCN
Follow Me feature in SCN
Remotely Dialled Short Codes
Locations
Emergency Services Access (ESA)
Call Admission Control (CAC)
Media Connection Preservation
96x1 Release 6.3 (H323) Enhancements
Differentiated Ringtones
User Password Restrictions
RTP Filter
CCR
Historical Reporting Enhancements
Custom Report Wizard
Wallboard Enhancements
New Custom Report Sample - DDI Response
SSO for Server Edition Management and Apps
New Ignition Process
New Screen Layouts
Backup and Restore Options
User Management Enhancements
Flare
One-X Portal
User Password Changes
Desktop Notifications
IM Archive
Directory Groupings
VM Pro
Revamp US English prompts.
Backup/Restore Enhancements
Call Recording Enhancements
Contact Store on Linux
Park and Page
Syslog Support
Server Edition Enhancements
SSL Support – IMAP and SMTP
Desktop Integration
Outlook Plugin Enhancements
Linkage with Groups
Mid-Call Control
One-X User Profile Support
Dialling Rules
Virtualization Support (Citrix)
Call Assistant 508 Compliance Support
Mobility
VoIP Client
Mid-Call Control
Enhanced Conference Control
Events Log
Twinning Control from Mobile Device
Conspicuous Dial Pad
Remote Worker
Meet-me Conference Controls
Ad hoc Conference Controls
Hold Timeout Reminder
Always-on Support
Roaming in and out of the Enterprise
Integration with SBCE
Plus over 100 GRIP requests addressed in R9.0
© 2013 Avaya Inc. All rights reserved.
4
Avaya IP Office Release 9.0 Highlights
Server Edition Enhancements
Virtualization
Web Management
Branch
Core Features
Mobility
© 2013 Avaya Inc. All rights reserved.
5
Avaya IP Office Release 9.0 Server Edition
Scalability Increases – Capacity and Performance
 Increase in total users: 2000 up from 1000 in R8.1
New
 Single server capacity: 1500 up from 500 in R8.1
 Many other capacities increased significantly. For example:
– 150 Voicemail channels (was 100)
– 750 One-X Portal users (was 500)
– 18,000 BHCC (was 14,400)
– 256 Conference channels per server (was 128)
– 85 Recording channels (was 43)
– 128 Paging group size (was 64)
© 2013 Avaya Inc. All rights reserved.
6
Avaya IP Office Release 9.0 Server Edition
Resilience
 Media Connection Preservation
– Maintain call voice path under failure conditions
 PSTN fall back
– Route calls over PSTN when VoIP trunks fail or busy
 Local Failover hunt groups
– Maintain hunt group operation
 Primary Failover Controls
– Ensure Secondary active for all failure situations
© 2013 Avaya Inc. All rights reserved.
7
Avaya IP Office Release 9.0 Server Edition
Music on Hold - Overview
 Various enhancements related to Server Edition Music on Hold:
– Centralised Music on Hold: Allows the Secondary Server and
Expansion System to obtain music on hold from the Primary
– USB audio streaming: Adds external USB sound devices which
are hot-pluggable
– Continuous streaming: Supports continuous play of WAV files
(as per IP500 V2), but also keeps the existing restart behaviour
– Default WAV file for Linux servers
© 2013 Avaya Inc. All rights reserved.
8
Avaya IP Office Release 9.0 Server Edition
Licensing - Overview
 Licensing remains essentially the same for Server Edition R9.0 with
a few changes:
– Voicemail Pro central licenses
– Upgrade license required
– New R9.0 specific Server Edition License
– Soft Console local license
– No PLDS or WebLM support
© 2013 Avaya Inc. All rights reserved.
9
Avaya IP Office Release 9.0 Server Edition
Avaya Contact Recorder
 A native Linux version of ContactStore for IP Office is now
supported in Server Edition, called Avaya Contact Recorder
 Avaya Contact Recorder extends the standard capabilities of
Voicemail Pro to store, authenticate and catalogue call recordings.
 Avaya Contact Recorder is fully integrated into Server Edition:
– Same licenses active
– Visible in Web Manager
– Events integrated into the syslog subsystem
– Upgraded as part of Server Edition (if installed)
– Installed but not running on new R9.0 systems
– Not installed by default on systems upgraded from 8.1 to R9.0
© 2013 Avaya Inc. All rights reserved.
10
Avaya IP Office Release 9.0 Highlights
Server Edition Enhancements
Virtualization
Web Management
Branch
Core Features
Mobility
© 2013 Avaya Inc. All rights reserved.
11
Avaya IP Office Release 9.0
Virtualization
 IP Office Server Edition R9.0 is fully supported on the VMware
vSphere platform
 Supports the same features as a regular Server Edition:
– 1-2000 users
New
– Up to 32 nodes
– Same topology
 Supports a mix of virtualised and ‘real’ nodes
 Virtual image follows industry standards for Virtual Appliances (OVA)
 Avaya provides resource consumption guidelines to the customer
based on their specific solution
© 2013 Avaya Inc. All rights reserved.
12
Avaya IP Office Release 9.0 Server Edition
Virtualization - Environment
 Customer is expected to have the vSphere infrastructure in place
 Avaya provides vSphere platform guidance to a certain degree, but
customer is expected to understand vSphere platform
 vSphere supported features:
– vSphere 4.x and 5.x environment
– vCenter for additional management (optional)
– vMotion for dynamic VM migration
– Snapshot
– Suspend not supported
 Flexible deployment on dedicated ESXi hosts or co-residing with
other VMs
© 2013 Avaya Inc. All rights reserved.
13
Avaya IP Office Release 9.0 Server Edition
Virtualization - Differences
 OVA image rather than ISO image
– From DVD or support.avaya.com
– Does not upgrade images for other devices
 License key (System ID) derived from different attributes:
– IP Address (LAN1 & LAN2) + Hostname + Time Zone
– VM Host (ESXi server), except when using vMotion
– Modification of any of those parameters will change system ID, new
licenses will need to be requested from Avaya
 USB for upgrade or Music on Hold is not supported
 Server Edition virtualisation license has different order code to
standard Server Edition
© 2013 Avaya Inc. All rights reserved.
14
Avaya IP Office Release 9.0 Server Edition
Virtualization – Resource Settings
 Resource guidelines will be provided based on:
• Ignition type (Primary, Secondary, Expansion)
• User range (20, 50, 100, 200, 500, …)
• Usage model (no one-X, heavy SCN usage, etc.)
 Example guidance (extensions, one-X users, VM Pro)
© 2013 Avaya Inc. All rights reserved.
15
Avaya IP Office Release 9.0 Highlights
Server Edition Enhancements
Virtualization
Web Management
Branch
Core Features
Mobility
© 2013 Avaya Inc. All rights reserved.
16
Avaya IP Office Release 9.0
Management – Web Management
 The R8.1 server management portal (Web Control) has been
enhanced and extended into Web Management
 Avaya’s Web Management technology was introduced in R8.0 for
Basic Edition
 R9.0 Features:
– Secure, web-based solution management
– Solution wide backup/restore and upgrade
– User management, including import/export
– One time credential entry for all management aspects
– ‘Single URL’ management; no need to point to separate servers
– Includes stand-alone Application (one-X Portal) Server
– Supported Browsers: Mozilla Firefox & Microsoft IE
© 2013 Avaya Inc. All rights reserved.
17
Avaya IP Office Release 9.0 Server Edition
Web Management – Solution View
‘Solution’ to
return to
this view
‘User Management’ to
manage all users of the
whole solution in same
window
‘Platform’ opens platform
management for the
selected server
‘Tools’ gives access to:
SSLVPN, preferences, Admin
user management, About
‘Actions’ to
perform
backup/
restore,
upgrade
etc. on
selected
systems
‘Solution Settings’
to create
schedules and add
servers
Icon to expand
or collapses
the selection
Use filter area
to select the
devices
visible in right
hand frame
© 2013 Avaya Inc. All rights reserved.
Access to the
help system
Per-system Actions:
manage, backup,
upgrade, SSA, onboard, etc.
18
Avaya IP Office Release 9.0 Server Edition
Web Management – Platform View
‘Solution’ to
return to home
screen
Tabs and content for
Access to the help
Linux servers similar to
system
R8.1 Web Control
‘Launch in new tab’ allows full
use of browser screen and
helps browser compatibility
Use ‘Control
Units’ area to
select the
devices
visible in right
hand frame
© 2013 Avaya Inc. All rights reserved.
19
Avaya IP Office Release 9.0 Highlights
Server Edition Enhancements
Virtualization
Web Management
Branch
Core Features
Mobility
© 2013 Avaya Inc. All rights reserved.
20
Overview IP Office 9.0 deployed as a Branch Solution
 IP Office 9.0 Standard Mode
– Essential
– Preferred
– Advanced
 Installed / deployed as
–
–
–
–
Independent, standalone branch
Distributed branch with IP Office users
Centralized branch with Centralized users
Mixed branch with a combination of IP Office user and Centralized
users
 Distributed branch with IP Office users
– Aura CM/SM and CS 1000/SM
 Centralized and Mixed
– Aura CM/SM only
 Consolidation of B5800 and IP Office into a single product
© 2013 Avaya Inc. All rights reserved.
21
IP Office 9.0 Branch Deployment Options
Standalone
Distributed
• Need local apps and
local presence
• Few changes once
installed, so central
management is not that
important
• WAN is not VOIP ready
so can’t rely on
centralized architecture
• Want to leverage cost
savings with centralized
apps and management
• May have legacy
endpoints
• WAN is VOIP ready
• May have call center
agents at the branch
• Want to leverage a
core solution for user
experience during
sunny and rainy day
• Example customer:
Retail stores
• Example customer:
Rental Car Company
• Example company:
Branch Bank
© 2013 Avaya Inc. All rights reserved.
Centralized
22
Branch Evolution
 Possible Evolution Phases:
– Phase 1: standalone
– Phase 2: centralized management and licensing
– Phase 3: Distributed with an Avaya Aura® core
– Phase 4: Mixed branch with Centralized users
– Phase 5: All Centralized users
 Note: Enterprises that choose to evolve their branch solution
do not have to follow the evolution phases in order.
 Complete freedom to start and stop at any phase as driven
by Business requirements.
© 2013 Avaya Inc. All rights reserved.
23
Avaya IP Office Release 9.0 Highlights
Server Edition Enhancements
Virtualization
Web Management
Branch
Core Features
Mobility
© 2013 Avaya Inc. All rights reserved.
24
Avaya IP Office Release 9.0 Core Features
Overview














Park and Page
Park across SCN
Park to other Extension across SCN
Follow Me feature in SCN
Remotely Dialled Short Codes
Locations
Emergency Services Access (ESA)
Call Admission Control (CAC)
Media Connection Preservation
96x1 Release 6.3 (H323) Enhancements
Differentiated Ringtones
DS16B / DS30B Expansion Module
User Password Restrictions
RTP Filter
© 2013 Avaya Inc. All rights reserved.
25
Avaya IP Office Release 9.0 Core Features
Park and Page
 A simplified UI option to Park and UnPark Calls
– Extremely popular in retail
– Call answered by reception, Parked, Pages “Parts, pickup 101”
– A Parts rep goes to any phone, dials 101 to UnPark the call
 Option presented to user to make a Page immediately after they
have Parked the call
 An occupied Park label becomes part of system dialing plan
– E.g. User simply dials 101 from a Call Appearance button to UnPark the call
– No need for UnPark buttons, short codes or feature codes to UnPark
– Can still use traditional UnPark buttons or short codes if required
 Central Park slots are created from admin defined range in Manager
© 2013 Avaya Inc. All rights reserved.
26
Avaya IP Office Release 9.0 Core Features
Park across SCN
 All nodes distribute information about their Parked calls across the
SCN (to other 9.0+ nodes). Every node stores Park information for
every other node
User Parks call in slot 101
SCN
Trunk
Node B
Node A
Node A distributes Park info to SCN
 SCN-wide Park slot conflict avoidance
– Cannot Park a call in Park slot 101 on Node B if that slot was already in
use
 No admin required. Optionally combine with Central Park Range on
1 or more/all nodes
 Perform direct dial of UnPark across SCN
© 2013 Avaya Inc. All rights reserved.
27
Avaya IP Office Release 9.0 Core Features
Location configuration for Systems, Phones and IP Lines
 The Location page allows you
to define a physical location
and associate a network
address with that location.
 Locations can then be allocated
to extensions. Linking an
extension to a location enables
the physical location of a phone
to be identified when an
emergency call is made.
 The Location record is also
used for setting the Call
Admission Control limits.
© 2013 Avaya Inc. All rights reserved.
28
Location configuration (continued)
The location field of IP Phones
default to Automatic. Phones
registering from a subnet
matching that of a Location will
be treated as within that
Location, otherwise are
assumed to be in the same
Location as the System.
© 2013 Avaya Inc. All rights reserved.
29
Avaya IP Office Release 9.0 Core Features
Emergency Services Access (ESA)
 Emergency Services Access (ESA) is a new feature replacing the
legacy E911 feature to handle the routing and notification of
emergency calls
 Each Location record contains one ESA setting:
– Emergency ARS: Set to None, or references the ARS record that will be used to
route calls from extensions or lines that match this location
 Dial Emergency Call Routing:
– On matching a Dial Emergency short code the system will try to find the best
matching Location which contains an ARS in order to determine which line to use.
– Either Location exactly matching Extension’s location, or the system Location.
– If neither Locations resolve an ARS record then the fall-back is the line group ID of
the Dial Emergency Short Code
– Generates a new system event: Emergency Call Alarm indicating success/failure
of call, Location, extension etc.
 NOTE: Existing E911 configuration will be lost on upgrade.
© 2013 Avaya Inc. All rights reserved.
30
Avaya IP Office Release 9.0 Core Features
Call Admission Control (CAC)
 For clusters of IP phones which are registered on an IP Office
system but physically located elsewhere there is an issue of
bandwidth management
 Call Admission Control (CAC) is a way of controlling the
maximum number of concurrent calls to/from a defined Location
 Each location record contains three CAC settings:
–
Internal Maximum Calls: Calls that pass from the Location to another
configured Location (on-net)
–
External Maximum Calls: Calls that pass from the Location to an
unmanaged location (off-net / Cloud)
–
Total Maximum Calls: The total on-net and off-net calls permitted
© 2013 Avaya Inc. All rights reserved.
31
Avaya IP Office Release 9.0 Core Features
96x1 Release 6.3 (H323) Enhancements
IP Office Release 9.0 packages the 96x1 H323 Release 6.3 Phone
Firmware. The following major functionality is supported with IP Office:
Direct Media Call Preservation
–
–
Maintaining an existing Direct Media Call even when the connection to the Call
Server has been lost.
Call preservation is only supported on 96X1 sets.
Virtual Private Network (VPN)
–
Supports secure telephony when used with a VPN enabled router
Automatic SBM24 Button module detection and support
–
Both BM12 and SBM24 button modules are now supported.
© 2013 Avaya Inc. All rights reserved.
32
Avaya IP Office Release 9.0 Core Features
DS16B / DS30B Expansion Module
 A new digital expansion module supporting two separate operations.
– DS mode for 1400/2400/4400/5400/9500/T3 series phones
– BST mode for T7000/M7000 series phones
 16 and 30 ports versions with RJ45 ports
 Factory defaults to DS mode (Avaya Phones)
 Mode switching is done using Manager
 SSA will display current operating mode
© 2013 Avaya Inc. All rights reserved.
33
Avaya IP Office Release 9.0 Highlights
Server Edition Enhancements
Virtualization
Web Management
Branch
Core Features
Mobility
© 2013 Avaya Inc. All rights reserved.
34
Built-in VoIP client

One-X Mobile Preferred now has a built-in VoIP client that registers against the user’s extension

It can be used to make and receive calls

When registered, all calls made to the user’s extension will ring both the desk phone and the
mobile client using VoIP

Supports G.711a/mu, G.722 and G.729A with or without silence suppression
– G.722 needs to be enabled on IP Office

Codec list and order configurable based on data connection type (Wi-Fi vs. cell data network)

VoIP feature will be available on the application if:
– User license is ‘Power user’
– App is connected to IPO 9.0 or better
– Device is running Android 4.0 or better
– VoIP is enabled for the user in IPO Manager
© 2013 Avaya Inc. All rights reserved.
35
User Call Monitoring – Call information

Feature can be enabled or disabled by setting the ‘Call Monitoring Mode’ from the in-app settings
– Setting is located under Menu->Settings->Call Monitoring Mode
– Calls made or received by deskphone, softphone or flare
– Calls established using the mobile app or One-X portal
– Calls answered on mobile via ‘mobile twinning’
Call state
Far-end’s
display name
Far-end’s extension
Far-end’s avatar
Near-end device used
(Home, Mobile, Work
or custom)
Transfer Call
End Call
© 2013 Avaya Inc. All rights reserved.
36
Mobile Twinning Control (cont’d)

Pressing call facility button reveals a pop-up that can be used to control the mobile twinning
feature:

If ‘Mobility Features’ are disabled for a power user, the portion of the popup controlling the mobile
twinning will not be visible in the app
Controls how the app
places calls. Does not
affect mobile twinning
Disables Mobile Twinning
Twins incoming calls to mobile
Controls how incoming
calls are received. This
effectively controls mobile
twinning
Twins incoming calls to home
Twins incoming calls to custom
number
© 2013 Avaya Inc. All rights reserved.
37
Built-in VoIP client – Supported devices

One-X Mobile Preferred mobility client will support the VoIP mode on both iOS and
Android devices.

For Android, the VoIP feature is certified to work and provide acceptable acoustic
performance for these devices:
– Samsung Galaxy S3
– HTC One-S
 While in handset mode, the proximity detector is used to turn off the screen while phone is
against the user’s ear to prevent accidental touch events
 Incoming call screen will presented even when phone is asleep and/or locked
 App can be configured to automatically use Bluetooth headset for VoIP calls when
available. Setting found under Menu->Settings->Voice Over IP->Auto connect Bluetooth
 IPO limits the number of VoIP registrations from the Avaya One-X Mobile Preferred app to
1. If a user has 2 or more devices (any mix of Android and iOS), only one will be allowed
to connect at any given time.
 Does not apply to Flare client. Flare and Avaya One-X Mobile Preferred can register
simultaneously
© 2013 Avaya Inc. All rights reserved.
38
Avaya Flare Experience for IP Office-Windows
 Features added in this release are:
– Meet-Me Conference
– Adhoc Conference
– Authorization Code and Account Code Support
– Hold Timeout Reminder
– Interoperability with Session Border Controller
© 2013 Avaya Inc. All rights reserved.
39
Meet-Me Conference- Moderator
Moderator Badge
Contact Cards
Moderator Controls
Conference Fan
© 2013 Avaya Inc. All rights reserved.
40
Meet-Me Conference – Moderator Controls
 The Moderator will have the following "Moderator" controls available
in the spotlight:
© 2013 Avaya Inc. All rights reserved.
41
IPO R9.0 Content
Server Edition
Core Features
Scalability Increases
Virtualization
Management
Simplified Linux Distribution
Resilience
Music on Hold
Soft Console
Avaya Contact Recorder
SIP-TLS
Licensing
Voice Mail Pro
Virtualization
New Deployment Model
Leverage Clients Existing vSphere
OVA vs. IPOL Differences
Deployment Methodology
Management
Park and Page
Park across SCN
Park to other Extension across SCN
Follow Me feature in SCN
Remotely Dialled Short Codes
Locations
Emergency Services Access (ESA)
Call Admission Control (CAC)
Media Connection Preservation
96x1 Release 6.3 (H323) Enhancements
Differentiated Ringtones
User Password Restrictions
RTP Filter
CCR
Historical Reporting Enhancements
Custom Report Wizard
Wallboard Enhancements
New Custom Report Sample - DDI Response
SSO for Server Edition Management and Apps
New Ignition Process
New Screen Layouts
Backup and Restore Options
User Management Enhancements
Flare
One-X Portal
User Password Changes
Desktop Notifications
IM Archive
Directory Groupings
VM Pro
Revamp US English prompts.
Backup/Restore Enhancements
Call Recording Enhancements
Contact Store on Linux
Park and Page
Syslog Support
Server Edition Enhancements
SSL Support – IMAP and SMTP
Desktop Integration
Outlook Plugin Enhancements
Linkage with Groups
Mid-Call Control
One-X User Profile Support
Dialling Rules
Virtualization Support (Citrix)
Call Assistant 508 Compliance Support
Mobility
VoIP Client
Mid-Call Control
Enhanced Conference Control
Events Log
Twinning Control from Mobile Device
Conspicuous Dial Pad
Remote Worker
Meet-me Conference Controls
Ad hoc Conference Controls
Hold Timeout Reminder
Always-on Support
Roaming in and out of the Enterprise
Integration with SBCE
Plus over 100 GRIP requests addressed in R9.0
© 2013 Avaya Inc. All rights reserved.
42

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