Quality Management System Certification

Report
International Aerospace Quality Group (IAQG)
Other Party Management Team (OPMT)
Prepared by:
Tim Lee – Chair IAQG OPMT
The Boeing Company
October 10, 2013
Quality Management System
Certification
Montreal - Conference
Purpose & Topics
Purpose:
• To provide an overview of the Industry Controlled Other Party (ICOP)
AS9100/9110/9120 Quality Management System (QMS) certification
oversight processes
• Describe how organizations can prepare for an audit and the value of
ICOP certification
Agenda Topics:
2
•
9100 Series Standards & Document Relationship
•
What is ICOP
•
Other Party Management Team (OPMT)
•
Audit Preparation and ICOP Value
•
Summary
•
Q&A
9100 Series of Standards
Quality Management Systems
• EN/AS/JISQ 9100 - Requirements for Aviation, Space and Defense
Organizations
• Organizations that design, develop and/or produce aviation, space and defense
products; and by organizations providing post-delivery support.
• EN/AS/SJAC 9120 - Requirements for Aviation, Space and Defense
Distributors
• Organizations that procure parts, materials and assemblies and resell these
products to a customer in the aviation, space and defense industries.
• EN/SJ9110 - Requirements for Aviation Maintenance Organizations
• Organizations whose primary business is providing maintenance, repair and
overhaul services for aviation commercial and military products; and original
equipment manufacturers.
3
IAQG Document Relationship
IAQG OWNERS
DATA
Data Type
9102
FAI
9101
Audit
Process
9110 (Maintenance)
9120 (Distributors)
9137
9115
9162
AQAP align.
Software
Operator Self Verif
9114
9131
9107
9133
9132
Direct ship N/C Doc
DDA
Sup.Qual.
Marking
9103
Key Char.
9134
Sup risk
Supply Chain Management Handbook (SCMH)
1
2
3
4
Sales &
Requirement Design & Sourcing
Scheduling Flow down Developm’t selection
5
6
7
Plant,
skills &
planning
Order Mgt
& logistics
Manufact.
&
Inspection
8
9
Supplier Control of
N/C mat’l
Mgt.
C/A & P/A
10
11
Customer Business
Support Processes
People Capability documents (PCAP001) & structure (skills matrix)
4
Best practices
PRODUCT & SUPPLY
People
CHAIN
Capability
Strategy Stream Strategy Stream
Requirements
Standards /
Technical
Reports
Maintenance of stds issued by IAQG
Quality Management System
(IAQG 103)
REQUIREMENTS
Strategy Stream
9100 (General)
ICOP
Certification Scheme
Oversight of Certification Scheme
9104-1 (organization) 9104-2 (surveillance/certs) 9104-3 (auditors)
WHAT IS ICOP?
•
•
5
ICOP is a globally harmonized 9100/9110/9120 Aerospace
Quality Management System (AQMS) Certification process
defined by the IAQG
• Industry Controlled:
• The IAQG through each Sector provides direct oversight of
all AQMS certification activities
• Other Party:
• Certifications activities are conducted by accredited
Certification Bodies (CB) and Authenticated Aerospace
Experienced Auditors (AEA) that are recognized through
the ICOP process
ICOP process is managed by the IAQG Other Party
Management Team (OPMT)
Industry Controlled Other Party
•
Our Aviation, Space & Defense sector
certification scheme utilizes ISO for basic
requirements and supplements ISO with
Aviation, Space and Defense (AS&D) unique
requirements.
•
ISO 9001 as supplemented by 9100
•
6
Certification Criteria is Linked to ISO 17021 and
IAF Documents
IAQG OPMT
• Mission:
• Management and oversight of the 9100 series
Aviation, Space and Defence Quality
Management System certification program.
• Vision:
• A measurable IAQG quality management system
certification program that is efficient, recognized
and brings benefit to all stakeholders
Page 7
Other Party Management Team
Other Party Management Team
IAQG
Council
OPMT
Committee
• Acronyms
Sector Management Structures
RMC - Registration
Management Committee
RMC
OPMT
JRMC
(Americas)
(Europe)
(Asia / Pacific)
OPMT - Other Party
Management Team
JRMC - Japan Registration
Management Committee
Voting Members;
ABs;
CBs; and
Industry
Representatives
8
Voting Members;
ABs;
CBs; and
Industry
Representatives
Voting Members;
ABs;
CBs; and
Industry
Representatives
AB - Accreditation Bodies
CB - Certification Bodes
ICOP Criteria
• 9104-001 – Accreditation/Certification Requirements
• Certification Structures
• Sector Requirements
• Recognized Accreditation Bodies (ABs)
• Accredited Certification Bodies (CBs)
• Authenticated Aerospace Auditors
• Auditor Authentication Bodies (AABs)
• OASIS database management
• 9104-002- Oversight
• Oversight and surveillance process to ensure conformance to
established aerospace industry 9100-series standard
accreditation/certification requirements
• 9104-003 – Auditor Authentication & Training
• A common process for aerospace auditor training and
authentication to be utilized by all the IAQG sectors
Certification Structures
• Prior to 9100 Series ICOP certification an organization must
work with their contracted CB to determine the appropriate
AS9104/1 (Appendix B) defined certification structure that
supports their internal organization structure.
• Certification Structure options include:
• Single Site - Organization having one location
• Multiple Site – QMS with multiple locations, similar processes
• Several Site – Single QMS with several independent sites
• Campus – Single QMS with sites that support same Value Stream
• Complex – Single QMS with combination of the above structures
• A defined structure will assist CBs with the development of a
robust and conforming audit program, and provide industry
with visibility of the structure within the OASIS database.
On-Line Aerospace Supplier
Information System (OASIS)
•
OASIS Database – 15,000 Sites
•
Database where all information related to ICOP certifications,
auditors and audit results is stored
•
Only general information such as Accreditation Bodies, Certification
Bodies, Certified Supplier sites, Approved Auditors is publicly
accessible.
•
Includes a list of approved Certification Bodies (CB)
•
Includes a robust Stakeholder Feedback process to Industry
Leaders, Certification Bodies and Document Reps
OASIS LINK
Page 11
Audit Prep
• Preparation
• Top Management Commitment
• Obtain Industry Standards: 9100/9110/9120 QMS; 9104-001
Accreditation/Certification; 9101 Assessment Process;
• Update procedures and processes
• Incorporate Customer and Regulatory requirements
• Ensure all personnel have been adequately trained
• Implement “Process Approach”
• Processes identified, interrelationships and linkages defined
• Performance measures & objectives established, supported with
metrics
• Actions taken when objectives are not met
• Complete an internal audit to verify conformance
• Address identified non-conformances via robust corrective action
process.
12
Audit Prep & CB Selection
•
Preparation (continued)
• Conduct Management Review to analyze health of QMS and address
resources needed to maintain and improve QMS
• Focus on Customer expectations and address customer complaint
• Personal accountability
•
Certification Body (CB) Selection
• Contract with an ICOP approved Certification Body (CB) that is listed
in OASIS
• Service Provider
• Competitive Bid Process
• Set high expectations (Add Value)
• Work with CB to prepare for and complete certification process
• Certification Structure Determination
• Stage 1 Audit Prep & Stage 2 Audit
• Corrective Action & Certification Decision
13
ICOP Benefits
•
Value of ICOP
•
Globally harmonized certification scheme that is recognized by major
Aviation, Space and Defense companies
•
Supports supplier approval activities with a recognized quality
management system certification
•
Public database (OASIS) listing all certified organization and their
status
•
Process approach to conformance assessment
•
•
Focus on exceeding customer expectations
•
Supports Customer supplier approval processes
•
14
Analysis of effectiveness
Reduces redundant QMS Audits
Resources
IAQG Website
AAQG Website
Excellent starting points for
resources.
Page 15
Resources
AS9104/1 Link
AS9100C Link
AS9101D Link
Page 16
Resources
•
9100 Deployment Page – Numerous Resources
Link:
http://www.sae.org/iaqg/organization/requirements.htm
Page 17
Supply Chain Management Handbook (SCMH)
• The SCMH
provides guidance
material to help
continuously
improve On Time,
On Quality Delivery
(OTOQD)
• It is provided at no
cost and is
available to all
levels of the supply
chain
• Link:
http://www.sae.org/scmh/
18
Summary
19
•
Industry Controlled Other Party
• Globally harmonized – Stakeholder Accountability
•
Audit Preparation
• Ensure adequate audit duration has been agreed to with the CB
• 9104-001 provides minimum duration only
• Conduct an effective internal audit to verify conformance
• Process metrics on the shop floor not in the board room
•
ICOP Value
• Independent assessment of conformance
• Validates investment in Quality Management System
• Globally recognized certification process
• Process focused audits
• Use effectiveness evaluation to identify opportunities for
improvement
•
Working Together to continually improve the Aviation, Space and
Defense AS9100/9110/9120 certification process
Questions…..
ICOP Certification Scheme: Efficient - Recognized - Beneficial
Page 20

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