Country Fare Consulting, LLC Global Food Safety Supply Chain

Report
SVM™ - Food/Produce
“ The U.S. Food and Drug Administration (FDA)
counsel that supply chain management is one key to
compliance with the Food Safety Modernization Act
(FSMA). Shortly after enactment of FSMA, FDA
Deputy Commission Michael Taylor explained that
food companies must be vigilant in managing their
supply relationships because responsibility for FSMA
compliance and safe food production and processing
falls on each food company.”
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Copyright Country Fare Consulting LLC, 2013 All Rights Reserved
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A few minutes about us.
COMPANY BACKGROUND
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COMPANY BACKGROUND
Our Mission
Protect Consumers
Protect our Client’s Brand
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Copyright Country Fare Consulting LLC, 2013 All Rights Reserved
COMPANY BACKGROUND
Country Fare Consulting, LLC
Global Food Safety Supply Chain Management & Consulting
Services
Current Profile
Supply Chain Verification Management
Foreign Supplier Verification
(FSMA Compliant)
Expert review of Audits & Corrective Actions
HACCP Review and Evaluation
Consultation
Oversee 1,500+ Supplier/Vendors
2,000+ Facilities
Scope
Food, Packaging Manufacturers,
Distribution Centers,
Warehouses - Food/Non-Food,
Produce Supply Chain,
Cross Docks – Terminal Markets
Brokers
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Operating in 47 Countries –All Regions
Managing 11 CB Relationships
2013 – Managed 2,500+ Audits
3500+ Corrective Actions
Copyright Country Fare Consulting LLC, 2013 All Rights Reserved
COMPANY BACKGROUND
Our Organization
Leadership Team
Charles F. Cook Ph.D.
Jean Thurber-Cook
35+ years Experience Academia, Food
Manufacturing, Food Safety, Quality,
Regulatory Affairs, Audit Management
23 Years Medical Profession
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Founder & Managing Partner
Cook & Thurber
Founder & Managing Partner
Country Fare Consulting
Advisor – Consultant FDA/USDA
United Fresh Harmonized
Calibration Committee
Trade Association Technical
Committees
Adjunct at Univ. of Wis.
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Law Firm Administrator
Founder & Managing
Partner Cook & Thurber
Founder & Managing
Partner Country Fare
Consulting
Jennifer Welsh
18+ years Telecom Industry
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Senior Quality Project
Manager, Country Fare
Consulting
Our Staff & Consultants
5 Full-time administrators
Over 20 on-demand experts
Copyright Country Fare Consulting LLC, 2013 All Rights Reserved
COMPANY BACKGROUND
Our Technology Partner
Cloud Technologies for Operations, Quality & Food Safety
Drive Performance, Protect your Brand
Mitch Porche, President & CEO
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Food Safety risk is increasing; problem and solution is getting more complex
DEFINING THE PROBLEM
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Recent Headlines
October 2013
USDA – 12 Recalls
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Listeria
Salmonella
E.Coli
Allergens
Foreign Materials
October 2013
FDA – 18 Recalls
• E.Coli – pumpkin
• Non potable water-cookies
• Cyclospora – Salads
• Listeria – Salads
• Spoilage – Cheese
• Allergens – Pasta
• Listeria, Salmonella – Cheese
• Lead – Spices
• Salmonella - Peppers
Copyright Country Fare Consulting LLC, 2013 All Rights Reserved
DEFINING THE PROBLEM | RISK IS INCREASING
Recent Headlines
• Food Business News Report – August 3, 2013
– Percentage of outbreaks linked to leafy vegetables. Dairy on the
increase
• CDC Report “ Surveillance for food borne disease outbreaks in US
1998 – 2008”
– FDA concerned about tree nut safety
– Packaged salads may be source of Cyclospora outbreak
(Not confirmed – Damaged Brand)
• Canadian Study
– 594 samples of packaged salad
• Cyclospora
• Cryptosporidum
• Giardia
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1.7%
5.9%
1.8%
Copyright Country Fare Consulting LLC, 2013 All Rights Reserved
DEFINING THE PROBLEM | RISK IS INCREASING
Recent Marler Blog Quotes
“ The relationship between retailers
and auditor is a conspiracy”
“ These retailers set the specifications
for fresh fruit and ignored them”
“ I would urge US Attorney to consider leveling criminal charges
against the retailers Wal-Mart and Kroger “ and against Primus
the auditing firm.”
What were the Wal-Mart and Kroger expectations from the audit?
What are your expectations from and AUDIT?
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DEFINING THE PROBLEM | RISK IS INCREASING
California Supreme Court Ruling | 25 States
“ One who sells any product in a defective condition
unreasonably dangerous to the user or consumer or to
his property is subject to liability for physical harm
thereby caused to the ultimate user or consumer, or to
his property, if (a) the seller is engaged in the business of
selling such a product, and (b) it is expected to and does
reach the user or consumer without substantial change
in the condition in which it is sold.”
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It’s getting more complex
DEFINING THE PROBLEM
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DEFINING THE PROBLEM | GETTING MORE COMPLEX
Food and Packaging
Product Relationship & Traceability
Distribution Center
Re-DC, Exporter
Warehouse
Manufacture Vendor
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Copacker
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3
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DEFINING THE PROBLEM | GETTING MORE COMPLEX
Food and Packaging
Product Relationship & Traceability
Distribution Center
Re-DC, Exporter
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Who are my good suppliers?
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Who are my at-risk suppliers?
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What trends are in my supply
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chain?
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How do I demonstrate
compliance?
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Supplier Management
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Who are my Certifying
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Who are my vendors?
Bodies?
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What do they supply?
Are they credible?
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CoWho dopacker
they supply to?
How do they know who,
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How do I contact them?
when to audit?
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Are the certified?
How do they communicate
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When were they certified?
results?
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Have they performed
How do the payments
work?
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Manufacture Vendor
CB Management
Performance & Compliance
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Warehouse
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Corrective Actions?
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DEFINING THE PROBLEM | GETTING MORE COMPLEX
Produce Product
Relationship & Traceability
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Copyright Country Fare Consulting LLC, 2013 All Rights Reserved
DEFINING THE PROBLEM | GETTING MORE COMPLEX
Produce Product
Relationship & Traceability
Performance & Compliance
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Who are my good suppliers?
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Who are my at-risk suppliers?
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What trends are in my supply
chain?
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CB Management
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Who are my Certifying
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Who are my vendors?
Bodies?
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What do they supply?
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Are they credible?
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Who do they supply to?
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How do they know who,
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How do I contact them?
when to audit?
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Are the certified?
How do they communicate
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When were they certified?
results?
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Have they performed
How do I demonstrate
compliance?
Supplier Management
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How do the payments
Corrective Actions?
work?
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What does it mean for YOU?
IMPACT
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ARE YOU EFFICIENT?| IMPACT
Program Questions
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1.
How comfortable are you with your current audit scheme? Are
you confident that you are addressing all of your brand
standards and risks?
2.
How do you stay on top of “Industry Best Practices?”
3.
How well do you know your Certifying Bodies? How do you stay
on top of their performance?
4.
How transparent is your current process? Do you know where
your suppliers stand with respect to a). Performance b). Status
c). Regulatory compliance
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ARE YOU EFFICIENT?| IMPACT
Organizational Questions
1.
Are you getting all of the resources you need to meet your Quality,
Safety and Brand Standards?
2.
What resources are you applying to this program? Is it the
“highest and best use?” Is it achieving your goals?
3.
How valid is your vendor list and contact information? How much
effort do you put into maintaining it?
4.
What technologies do you have to support this program? What
does it cost? Is it meeting your needs?
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What schemes are appropriate, why and what does it mean?
AUDIT STANDARDS
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WHAT ARE YOUR EXPECTATIONS?| AUDIT STANDARDS
Expectations for Audit Scheme
1. Meet General Industry Standards
2. Meet Minimum Regulations and Guidelines
3. Comparable to Industry Best Practices
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What are YOUR Specific Expectations?
– Industry Best Practices
– Regulations and Guidelines
– Your Specific Addendums
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ARE YOU AIMING HIGHER?| AUDIT STANDARDS
Audit | Measure for Safety
Level of Brand Protection
Your Brand?
INDUSTRY BEST PRACTICES
REGULATORY & GUIDELINES
INDUSTRY PRACTICES
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WHAT DOES IT MEAN?| AUDIT STANDARDS
Your Accepted Scheme | What does it infer?
 Agrees and accepts scheme criteria
 Agrees with the scheme weighting and rating
 Agrees with scheme audit rating and accept/reject criteria
 Is confident with CB’s audit capabilities and performance
The selected Scheme and CB represent Your’s
assurance of Food Safety
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ARE YOU CONFIDENT?| AUDIT STANDARDS
Summary: Scheme Questions
 Are you supporting an acceptable “Standard of Care”?
 Has the program been verified to meet an acceptable
“Standard of Care”?
 Is the program aligned with the your Mission Statement
and implementation strategy?
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Copyright Country Fare Consulting LLC, 2013 All Rights Reserved
Leverage our people, expertise and technology. A Managed Solution.
HOW CFC CAN HELP
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A MANAGED SOLUTION
Country Fare Consulting, LLC
Manufacturers | Re-Distribution Centers | Warehouses | Distribution Centers
Growers | Ranches | Packing Sheds | Harvest Crews | Coolers | Cross Docs | Terminals
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LET US DO THE HEAVY LIFTING| A MANAGED SOLUTION
Service Overview
End-to-End Solution for Supply Chain Verification Management
1.
Management of all Supplier/Vendor Data on Superior Technology
Platform
2.
Development & Maintenance of Audit Schemes
3.
Selection, Management & Performance of Certifying Body’s
4.
Manage entire Audit Process
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Reporting to Vendor & Client
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Continuous updates & feedback – We’re in this together
7.
Technology Platform provides total transparency
Country Fare DOES NOT conduct audits | No conflict-of-interest
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Outsource the work. You own the program.
HOW WE DO IT – OUR APPROACH
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IT ALL COMES DOWN TO PROCESS| A MANAGED SOLUTION
Process Overview
Setup
Vendor
Identify auditable units
and relationships
 Field Operations
 Post Harvest
Activities
 Manufacturer
 Distribution Center
 Warehouse (Food –
non Food)
Setup vendor profile
 Legal name / entity
 Location
 Contact
 Commodities
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Audit
Planning
Identify Appropriate
Audit
Identify Appropriate
Audit Scheme
Identify Appropriate
Certifying Body
Audit
Scheduling
Audit
Management
Coordinate with
Supplier/Vendor to
determine Audit
preferences
Monitor schedule
pipeline
Set audit completion
dates and assign to CB
Notifications to
vendor, client and
Certifying Body
Manage Corrective
Action Process
 Review Audits &
Ratings
 Calibration of CB –
Shadow Audits
Notifications to
vendor, client and
Certifying Body
Reporting &
Re-factoring
Identify High-Risk
Vendors and notify
Provide Final Audit
Reports to vendor and
Client
Review Ratings
Distributions
 Review Audits &
Ratings
 Send Corrective Action
Letter
Review program, adjust
as needed
HACCP plan review
Copyright Country Fare Consulting LLC, 2013 All Rights Reserved
IT ALL COMES DOWN TO PROCESS| A MANAGED SOLUTION
Process Overview (Workflow)
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BUILT ON A POWERFUL TECHNOLOGY PLATFORM| A MANAGED SOLUTION
Technology
Secure storage data & documents Oversee Relationships & Process
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Food Safety Plans
Crisis Management/Recall plans
Preventive Control
Foreign Supplier Verification
FDA Registration Verification
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Powerful reporting & insights
Identify all supply chain process
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entities linked to specific supplier 
Documents all relevant
information for each process
entity
Status & performance
Dashboards
Powered by
Copyright Country Fare Consulting LLC, 2013 All Rights Reserved
SVM Comparison
Service
SVM
Company Company
“A”
“B”
On-line Document Storage & Record Mgt.
Set up & management of Supplier/Vendors
Audit Planning
Audit Scheduling
Audit Management
Corrective Actions / Preventative Measures
Management Reporting and Refactoring
Notifications & Escalations
Workflow-enabled Technology
Customizable Technology Platform
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Copyright Country Fare Consulting LLC, 2013 All Rights Reserved
Copyright Country Fare Consulting LLC, 2013 All Rights Reserved
Cost Model
How the program is financed and who will pay for it?
Total Management Fee per Audit*
Service Fee & Technology Fee bundled
 CB will incorporate the Total Management Fees with Audit fee paid by vendor
 CFC invoices CB monthly for Total Management Fees
*Fees dependent on number and type of audits processed
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Copyright Country Fare Consulting LLC, 2013 All Rights Reserved
In Summary
 CFC’s Supplier Verification Management (SVM) provides:
 Total produce Global supply chain Food Safety Audit
Management
 Assurance for product safety
 Demonstrable due diligence in protecting clients customers and
brand integrity
 CFC exclusively represents Client’s interest as an extension of
the client (Co-source) as an independent contractor
 SVM is a “Process-Driven” Service & Technology platform
 Client owns the Program. CFC provides expertise,
management services and industry focus
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Copyright Country Fare Consulting LLC, 2013 All Rights Reserved
ADDENDUM
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Appendix
Other way’s Country Fare Consulting can help.
ADDITIONAL SERVICES
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Additional Services
 General Food Safety & Quality Consulting
 Assist Client in Development of Produce Requirements
Produce Quality
Produce Food Safety
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Growers
Harvest Crews
Packing Sheds
Coolers
Produce Processors
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Industry status and developments.
AUDIT SCHEMES
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AUDIT SCHEMES| PRODUCE SAFETY
Produce Safety
 LGMA – Leafy Green Marketing Agreement
– California – Arizona (USDA-State)
– Other States and Mexico – LGMA “like” with CB’s
 Tomato Metrics (T-GAPs) - Tomato Protocol for
Fresh Tomato supply chain
– CTF (USDA-State)
– CB’s
 Client Standards
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Copyright Country Fare Consulting LLC, 2013 All Rights Reserved
AUDIT SCHEMES| PRODUCE SAFETY (Continued)
Produce Safety
 Harmonized Scheme (United Fresh)
– Field Operations
– Post Harvest
 USDA (AMS) Audit Schemes
– Commodity specific check lists
• Mushroom
• Cantaloupe
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–
–
–
–
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Farm Review
Field Packing – Harvesting
House Packing
Storage – Transport
Wholesale Distribution – Terminal Markets
Copyright Country Fare Consulting LLC, 2013 All Rights Reserved
AUDIT SCHEMES| PRODUCE SAFETY (Continued)
Produce Safety
 Global GAP – PSS and IFA
 Canada GAP
 SQF (Level I)
 Primus
 Primus GFS
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Copyright Country Fare Consulting LLC, 2013 All Rights Reserved
AUDIT SCHEMES| PREFERRED
Preferred Audit Schemes
Audit Schemes Preferred by Country Fare Consulting
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LGMA - Leafy Greens
Harmonized (amenable to all commodities)
Tomato Metrics
Why we prefer them
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Broad stakeholder input – no proprietary ownership
Continued stakeholder management and review
Non-scored – does not give false sense of security
(Accurate assessment of performance) Client determines accept/reject
level
Possible Ratings
– Acceptable
– Minimally Meets Audit Expectations
– Not Acceptable (IAR’s)
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Copyright Country Fare Consulting LLC, 2013 All Rights Reserved
Background and interpretation
UNITED FRESH - HARMONIZATION
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UNITED FRESH| VISION
Vision
“Develop a harmonized food safety standard and checklist for GAP
audits, and globally-acceptable auditing process, necessary to
protect consumers from potential hazards that may contaminate
produce at that state of the supply chain, and that will build
efficiencies into the supplier audit process.”
One audit by any credible third party, acceptable to all buyers
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Copyright Country Fare Consulting LLC, 2013 All Rights Reserved
UNITED FRESH| SCOPE
Scope of Work
A single, generic checklist for GAP/GHP audits
 Focused on food safety practices of pre and post farm gate
produce operations (as defined by the scope of the FDA
GAPs)
 With clearly defined requirements that minimize
opportunity for misunderstanding , misinterpretation and
“standards creep” by operations and auditors
 Globally recognized, but specifically applicable to North
America buyers
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Copyright Country Fare Consulting LLC, 2013 All Rights Reserved
UNITED FRESH| SCOPE (Continued)
Scope of Work
 Requirements that are risk-based, science-based,
attainable, auditable and verifiable
 Considers all microbiological, chemical and physical
hazards “reasonably likely to occur”, consistent with
potential hazards addressed in FDA regulatory guidance's
 Scalable to all size fresh produce operations
 Considerate of regional and commodity specific food
safety needs
 Sufficiently non-prescriptive to be accepting of equivalent
food safety practices
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Copyright Country Fare Consulting LLC, 2013 All Rights Reserved
UNITED FRESH| PARTICIPATION
Cross-Functional Participation
 Wide spectrum of produce industry (leafy greens,
tree fruit, melons, mushrooms, berries, root crop)
representation
– Growers and other pre-harvest activities (Trade
Associations)
– Processors
– Food service
– Retail
– State and Federal Regulatory Agencies
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Copyright Country Fare Consulting LLC, 2013 All Rights Reserved
UNITED FRESH| PROCESS
Process to Harmonization
Identified a small but influential Steering Committee of major industry
representatives with the ability to drive broad industry acceptance of
common standards:
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McDonalds
Wegmans
Chiquita Fresh
YUM Brands
Ahold
Sun World International
Pro*Act
Kroger
DiMare Company
US Foodservice
Loblaws
Green Giant Fresh
Darden
Safeway
Sunkist Growers
Jack in the Box
Schnucks
Castellini Company
SYSCO
Publix
McEntire Produce
SUBWAY®
Wal-Mart
Dole Food Company
Markon
Food Lion
Taminura & Antle
River Ranch
Supervalu
The Giumarra Companies
Del Monte Fresh
Costco
C.H. Robinson
Taylor Farms
14 Produce Associations
Copyright Country Fare Consulting LLC, 2013 All Rights Reserved
UNITED FRESH| PROCESS (Continued)
Process to Harmonization
 Standard to be freely accessible on United Fresh and
other Association websites
 Auditors to be calibrated by train-the-trainer sessions for
consistent use of the standard
 Process for use of the standard by auditing bodies and
auditors. Free use of the standard
 While consistent use of the standard is critical,
management of the audit process and auditor
performances is in the hands of CB’s
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Copyright Country Fare Consulting LLC, 2013 All Rights Reserved
UNITED FRESH| PROCESS (Continued)
Process to Harmonization
 United Fresh to be the Secretariat of the standard,
responsible to the industry for maintaining the standard and
serving as point of contact for inquiries and request for
change
 Technical Working Group (TWG) to remain responsible for
content of the standard
 United Fresh to be responsible for periodic (semi-annual)
meetings of the TWG to assess the standard
 Process must be formalized to solicit input, incorporate new
science and feedback from audits, make and communicate
changes to the standards
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Copyright Country Fare Consulting LLC, 2013 All Rights Reserved
UNITED FRESH| PROCESS (Continued)
Process to Harmonization
 Making the standard freely available for its intended use,
while assuring it is financially sustainable
 Managing how the standard is used by audit organizations
 Auditor training and calibration
 Process to resolve disputes on interpretation of the standard
 Process to update, adjust the standard as needed
 Process to accept audits using the standard
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UNITED FRESH| AUDIT FEATURES
Audit Features
 Excellent training tool, easy to use and understand
 Audit output non-scored – buyers free to make
purchase decisions based on number of
conformances or non-conformances
 Audit rating not biases toward high scores giving a
false sense of security
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UNITED FRESH| WHERE ARE WE?
Where we are now…
These produce-buying companies (and others) endorse*
audits using the Harmonized Standards
* Some conditions may apply; please check with your customer/buyer
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UNITED FRESH| WHERE ARE WE? (Continued)
Where we are now…
These audit organizations (and others) are using or plan to use
the Harmonized Standards for GAP audits. Audit Firms have
Global reach.
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