What is your CQ? Developing your cross cultural competencies through co-operative education Dr. Norah McRae, Executive Director Karima Ramji, International Coordinator Learning in motion. How did we get here? • CANEU-COOP program • Research on CQ development of students • WatCACE funding to continue research and curriculum development Learning in motion. Session Outline: • What is culture? • What does it mean to be effective in a cross cultural setting? • Cultural intelligence (CQ) framework • Putting it into motion: D.R.I.V.E. • The UVic approach Learning in motion. What is Culture? Learning in motion. The Cultural Iceberg Learning in motion. Navigating cultural icebergs using Cultural Intelligence Cultural intelligence is the ability to be effective in a cross-cultural setting (Earley & Ang, 2003) Learning in motion. Cultural Intelligence Video clip: “CQ Wheel” (3:13) Learning in motion. The four basic aspects of Cultural Intelligence CQ - Drive A person's interest and confidence in functioning effectively in culturally diverse settings. • Intrinsic Interest - deriving enjoyment from culturally diverse experiences • Extrinsic Interest - gaining benefits from culturally diverse experiences • Self-efficacy - having the confidence to be effective in culturally diverse situations Learning in motion. The four basic aspects of Cultural Intelligence CQ - Knowledge A person's knowledge about how cultures are similar and how cultures are different. • Business - knowledge about economic and legal systems • Interpersonal - knowledge about values, social interaction norms, and religious beliefs • Socio-linguistics - knowledge about rules of languages and rules for expressing non-verbal behaviors Learning in motion. CQ Strategy How a person makes sense of culturally diverse experiences. Occurs when people make judgments about their own thought processes and those of others • Awareness - knowing about one's existing cultural knowledge • Planning - strategizing before a culturally diverse encounter • Checking - checking assumptions and adjusting mental maps when actual experiences differ from expectations Learning in motion. CQ Behavior A person's capability to adapt verbal and nonverbal behavior to make it appropriate to diverse cultures. This involves having a flexible repertoire of behaviors to suit a variety of situations • Non-Verbal - modifying non-verbal behaviors (e.g., gestures, facial expressions) • Verbal - modifying verbal behaviors (e.g., accent, tone) Learning in motion. 4 CQ Capabilities Cultural Intelligence Framework(CQ) What’s my motivation for this interaction? How should I adapt? Speech Acts Verbal Nonverbal What’s my plan? Planning Awareness Checking 4. CQ ACTION 3. CQ STRATEGY Intrinsic Extrinsic Self-Efficacy 1. CQ DRIVE What cultural understanding do I need? 2. CQ KNOWLEDGE © 2010 Cultural Intelligence Center, www.culturalq.com Business Values & Norms Socio-Linguistic Leadership Learning in motion. © 2012 Cultural Intelligence Center Putting CQ in motion at UVic CQ at UVic Co-op & Career CANEU-COOP research Cross-cultural competencies Intercultural Service Learning Students going abroad Publications Curriculum for various stakeholders International students on campus Faculty and Staff Employers? Learning in motion. CQ at UVic Co-op & Career Putting CQ in motion at UVic CANEU-COOP research Cultural Intelligence Report for 2012-2013 Learning in motion. Connecting the dots… • Employability – why would my employer, ASYS Group in Germany, value these skills? Johannes Mueller, CANEU-COOP student at UVic Learning in motion. CQ at UVic Co-op & Career Putting CQ in motion Based on CQ framework Cross cultural competencies Students’ learning objectives, midterm and final assessments Employer assessments Learning in motion. Competency Framework M.Barber, Bcom student Cross cultural knowledge I have learned so much about Japan's culture as well as KSU's working culture since I started my co-op here. There are some things that I don't agree with with the Japanese working style. For example: • many of my co-workers stay at work until 12~1am everyday. • positive feedback is not really used Even though I dislike it, I respect it.... I hope to work in many different countries to experience different working cultures! Learning in motion. Competency Framework M.Barber, Bcom student Cross cultural behaviour ….with my time here I have adapted to it. I have however mentioned to my supervisors the importance of positive feedback. At first I was only getting negative feedback, however now for the past 2 months they have been giving me positive as well! Learning in motion. Competency Framework • Insert a sample assessment – Mitraya Barber (Kyoto Sangyo University) Learning in motion. CQ at UVic Co-op & Career Putting CQ in motion at UVic Offered in Fall 2012 Intercultural Service Learning Multi –faculty initiative Open to all students Learning in motion. International Co-op and Career at UVic Intercultural Service Learning 200 level 1.5 credit course, Hosted by Pacific and Asian Studies Motivation, Strategy, knowledge, behaviour Faculty members from PAAS, Psychology, Education, and Equity & Diversity office Diversity, culture, language Targeted to domestic and international Reflection students at UVic Service learning in an intercultural organization 6 weeks @6 hrs/week Learning in motion. CQ at UVic Co-op & Career Putting CQ in motion at UVic Enhancing Cultural Intelligence through Co-operative and WorkIntegrated Education Publications Students as Culturally Intelligent Change Agents: Global Citizenship and the Workplace Conferences Presentations, interviews University Affairs interview Learning in motion. Curricula Putting CQ in motion Workshops for students re: CQ Resources that help with learning about host culture Students going abroad Midterm and final assessments Debriefing sessions Learning in motion. Putting CQ in motion at UVic: student voices Everyday there is always something new happening to me. For example, my first time taking subway here, the train stopped in front of me. I was just standing still and waiting for the door open automatically as it does both in Canada and in China. But here, nope. You need to press the button to open the door by yourself. The guy behind me with his bike stared at me weirdly as thought I was crazy or in my own spiritual world without paying attention to the outside world. He stepped in front of me and pressed the door open for me. lol Such thing almost happened to me everyday. hahahaha. At the pre-departure lecture at UVic, we talked about values such as power distance, punctuality, team work and long/short term thinking -my experience points them out for me time by time. I am glad that I am prepared and now I can realize and pay more attention to the culture difference and not get mad. Zhijie Yin, ENG student Learning in motion. Putting CQ in motion Curricula Understanding culture & cross-cultural competencies Connecting crosscultural competencies to your experiences International students Workshop series Cross-cultural competencies in your job search How culture plays out in interviews Cross-cultural competencies in the workplace Learning in motion. Curricula for Faculty and Staff Putting CQ in motion Drive Reflect DRIVE to crosscultural effectiveness Initiate Values Evaluate Learning in motion. CQ at UVic Co-op & Career Putting CQ in motion A curricular module for Employers? Learning in motion. Future plans • Continue research • Develop online curriculum • Continue to share findings and curriculum in the co-op education context Learning in motion. References Earley, P. C., & Ang, S. (2003). Cultural Intelligence: Individual Interactions Across Cultures. Stanford, CA.: Stanford University Press. Ang, S., & Van Dyne, L. (2008). Conceptualization of Cultural Intelligence: Definition, Distinctiveness, and Nomological Network. In S. Ang & L. V. Dyne (Eds.), Handbook of cultural intelligence: theory, measurement, and applications (pp. 3-15). Armonk, NY: M.E. Sharpe. The Cultural Intelligence Difference: Master the One Skill You Can’t do Without in Today’s Global Economy by David Livermore (AMACOM 2011) Customs of the World: Using Cultural Intelligence To Adapt, Wherever You Are by David Livermore (The Great Courses 2013) http://www.culturalq.com/books.html Learning in motion. Thank you! Questions? Dr. Norah McRae, [email protected] Karima Ramji, [email protected] Learning in motion.