THE 2012 TOP TEN IT ISSUES Kelley Bradder, Vice President and CIO, Simpson College Susan Grajek, Vice President, EDUCAUSE Rebecca Gray, Executive Director and CIO, Information Technology Services, Tarleton State University Mike McPherson, Associate Vice President and Deputy CIO, The University of Virginia Bo Wandschneider, CIO and Associate Vice Principal, Information Technology, Queen’s University A NEW METHODOLOGY A member survey identified the issues from 2000-2011 Some questions about whether this methodology had run its course Eight issues were in the list for 8 of 12 years or more • Funding IT • Enterprise Administrative Systems • E-Learning Environments • Security management • IT strategic planning • Faculty Development, Support, and Training • Governance, Organization and Leadership • Infrastructure Management A NEW METHODOLOGY Moved to a representative research panel Nineteen leaders meet quarterly The question: “What is the single-biggest IT-related issue currently facing your institution?” EDUCAUSE IT ISSUES PANEL MEMBERS James L. Bingham Associate Vice Chancellor, Information Resources The University of Kansas Medical Center Paul Bishop Vice President, Information Technology Santa Barbara City College Kelley L. Bradder Vice President for Information Services Simpson College Kathy Drumm Executive Vice President Central Piedmont Community College Roger Flahive CIO County College of Morris Joseph Gargiulo CIO Southern Methodist University Rebecca Gray Executive Director and CIO, Information Technology Services Tarleton State University Allie Hopkins Senior Manager Louisiana State University Tanya Joosten Director (Interim), Learning Technology Center University of Wisconsin-Milwaukee Ann Kovalchick CIO Drake University Matthew Maderos Associate Director of Client Services Boston University Michael McPherson Associate Vice President and Deputy CIO University of Virginia Loretta Parham CEO and Library Director Atlanta University Center Woodruff Library Nadine Stern Associate CIO for Operations and Planning Princeton University Joseph Vaughan CIO and Vice President for Computing Harvey Mudd College Ray L. Walker Associate Vice President for Information Technology and CIO Utah Valley University Bo Wandschneider CIO and Associate Vice Principal, Information Technology Queen’s University Christopher Watts Director, Newell Center for Arts Technology St. Lawrence University Audrey J. Williams Director, Educational Technology Services Pellissippi State Community College The 2012 Top Ten IT Issues 1. Updating IT professionals’ skills and roles to accommodate emerging technologies and 2. 3. 4. 5. changing IT management and service delivery models Supporting the trends toward IT consumerization and bring-your-own device Developing an institution-wide cloud strategy Improving the institution’s operational efficiency through information technology Integrating information technology into institutional decision-making The 2012 Top Ten IT Issues 6. Using analytics to support critical institutional outcomes 7. Funding information technology strategically 8. Transforming the institution’s business with information technology 9. Supporting the research mission through highperformance computing, large data, and analytics 10. Establishing and implementing IT governance throughout the institution LET’S GO DEEPER WITH A FEW… ISSUE #1 Updating IT professionals’ skills and roles to accommodate emerging technologies and changing IT management and service delivery models Questions/Polls: When considering your organization what do you think are some of the new skills/roles/requirements that you need to develop? ISSUE #2 Supporting the trends toward IT consumerization and bring-your-own device Questions/Polls: Can we make it go away? Should we make it go away? Has your institution started any conversations regarding policies, standards, or procedures and BYOD? Do you have any policies already in place regarding BYOD? ISSUE #3 Developing an institution-wide cloud strategy Questions/Polls: Do you think your organization is ready to take advantage of cloud computing? What's the big deal? The cloud is just like traditional outsourcing, and we already know how to do that (True or False). Addressing technical integration is the major challenge in forming an institutional cloud strategy (True or False). We'll never get to the cloud; our attorneys won't let us (True or False)! ISSUE #4 Improving the institution’s operational efficiency through information technology Questions/Polls: Has your institution been able to restructure business process to take advantage of new technologies? Where does an initiative to restructure a business process start at your institution? Is there expertise at your institution to lead and implement a restructuring process? ISSUE #5 Integrating information technology into institutional decision-making Questions/Polls: Does your senior IT leadership report to: Regardless of reporting structure, does your senior IT leadership sit on the Executive Cabinet? Generally speaking, how is IT represented in setting key directions for the university? ISSUE #6 Using analytics to support critical institutional outcomes Questions/Polls: What is (or was) the focus for your institution's initial analytics efforts? What are your institution’s existing capabilities and requirements in terms of data - check all that apply ISSUE #7 Funding information technology strategically Questions/Polls: Are IT funding and IT expenditures tied directly to the strategic plan or major strategic initiatives at your institution? Do you feel your institution has an institution-wide view of IT funding and expenditure? ISSUE #8 Transforming the institution’s business with information technology Questions/Polls: Do you believe your IT organization is viewed as a trusted partner in institutional transformation Do you think the size of an IT organization determines its ability to participate in efforts to transform the institutions business? Do you think it is the IT organization’s responsibility to lead a transformation process or partner in the process? Do you think your IT organization is participating in transformative initiatives on your campus? ISSUE #9 Supporting the research mission through high-performance computing, large data, and analytics Questions/Polls: How do you feel your Central IT department is participating and delivering on your institutions research strategy? ISSUE #10 Establishing and implementing IT governance throughout the institution Questions/Polls: Describe your IT governance infrastructure THANK YOU!