The 2012 Top Ten IT Issues

Report
THE 2012 TOP TEN IT ISSUES
Kelley Bradder, Vice President and CIO, Simpson College
Susan Grajek, Vice President, EDUCAUSE
Rebecca Gray, Executive Director and CIO, Information Technology Services,
Tarleton State University
Mike McPherson, Associate Vice President and Deputy CIO,
The University of Virginia
Bo Wandschneider, CIO and Associate Vice Principal, Information Technology,
Queen’s University
A NEW METHODOLOGY

A member survey identified the issues from
2000-2011
 Some questions about whether this
methodology had run its course
 Eight issues were in the list for 8 of 12 years
or more
• Funding IT
• Enterprise Administrative
Systems
• E-Learning Environments
• Security management
• IT strategic planning
• Faculty Development,
Support, and Training
• Governance, Organization
and Leadership
• Infrastructure Management
A NEW METHODOLOGY

Moved to a representative research panel

Nineteen leaders meet quarterly

The question:
“What is the single-biggest IT-related issue
currently facing your institution?”
EDUCAUSE IT ISSUES PANEL MEMBERS
James L. Bingham
Associate Vice Chancellor, Information Resources
The University of Kansas Medical Center
Paul Bishop
Vice President, Information Technology
Santa Barbara City College
Kelley L. Bradder
Vice President for Information Services
Simpson College
Kathy Drumm
Executive Vice President
Central Piedmont Community College
Roger Flahive
CIO
County College of Morris
Joseph Gargiulo
CIO
Southern Methodist University
Rebecca Gray
Executive Director and CIO, Information Technology Services
Tarleton State University
Allie Hopkins
Senior Manager
Louisiana State University
Tanya Joosten
Director (Interim), Learning Technology Center
University of Wisconsin-Milwaukee
Ann Kovalchick
CIO
Drake University
Matthew Maderos
Associate Director of Client Services
Boston University
Michael McPherson
Associate Vice President and Deputy CIO
University of Virginia
Loretta Parham
CEO and Library Director
Atlanta University Center Woodruff Library
Nadine Stern
Associate CIO for Operations and Planning
Princeton University
Joseph Vaughan
CIO and Vice President for Computing
Harvey Mudd College
Ray L. Walker
Associate Vice President for Information Technology and CIO
Utah Valley University
Bo Wandschneider
CIO and Associate Vice Principal, Information Technology
Queen’s University
Christopher Watts
Director, Newell Center for Arts Technology
St. Lawrence University
Audrey J. Williams
Director, Educational Technology Services
Pellissippi State Community College
The 2012 Top Ten IT Issues
1. Updating IT professionals’ skills and roles to
accommodate emerging technologies and
2.
3.
4.
5.
changing IT management and service delivery
models
Supporting the trends toward IT consumerization
and bring-your-own device
Developing an institution-wide cloud strategy
Improving the institution’s operational efficiency
through information technology
Integrating information technology into institutional
decision-making
The 2012 Top Ten IT Issues
6. Using analytics to support critical institutional
outcomes
7. Funding information technology strategically
8. Transforming the institution’s business with
information technology
9. Supporting the research mission through highperformance computing, large data, and
analytics
10. Establishing and implementing IT governance
throughout the institution
LET’S GO DEEPER WITH A FEW…
ISSUE #1
Updating IT professionals’ skills and roles to
accommodate emerging technologies and changing
IT management and service delivery models
Questions/Polls:
 When considering your organization what do you think
are some of the new skills/roles/requirements that you
need to develop?
ISSUE #2
Supporting the trends toward IT consumerization
and bring-your-own device
Questions/Polls:
 Can we make it go away?
 Should we make it go away?
 Has your institution started any conversations regarding
policies, standards, or procedures and BYOD?
 Do you have any policies already in place regarding
BYOD?
ISSUE #3
Developing an institution-wide cloud strategy
Questions/Polls:
 Do you think your organization is ready to take
advantage of cloud computing?
 What's the big deal? The cloud is just like traditional
outsourcing, and we already know how to do that (True
or False).
 Addressing technical integration is the major challenge
in forming an institutional cloud strategy (True or False).
 We'll never get to the cloud; our attorneys won't let us
(True or False)!
ISSUE #4
Improving the institution’s operational efficiency
through information technology
Questions/Polls:
 Has your institution been able to restructure business
process to take advantage of new technologies?
 Where does an initiative to restructure a business
process start at your institution?
 Is there expertise at your institution to lead and
implement a restructuring process?
ISSUE #5
Integrating information technology into institutional
decision-making
Questions/Polls:
 Does your senior IT leadership report to:
 Regardless of reporting structure, does your senior IT
leadership sit on the Executive Cabinet?
 Generally speaking, how is IT represented in setting key
directions for the university?
ISSUE #6
Using analytics to support critical institutional
outcomes
Questions/Polls:
 What is (or was) the focus for your institution's initial
analytics efforts?
 What are your institution’s existing capabilities and
requirements in terms of data - check all that apply
ISSUE #7
Funding information technology strategically
Questions/Polls:
 Are IT funding and IT expenditures tied directly to the
strategic plan or major strategic initiatives at your
institution?
 Do you feel your institution has an institution-wide view
of IT funding and expenditure?
ISSUE #8
Transforming the institution’s business with information
technology
Questions/Polls:
 Do you believe your IT organization is viewed as a trusted
partner in institutional transformation
 Do you think the size of an IT organization determines its
ability to participate in efforts to transform the institutions
business?
 Do you think it is the IT organization’s responsibility to lead a
transformation process or partner in the process?
 Do you think your IT organization is participating in
transformative initiatives on your campus?
ISSUE #9
Supporting the research mission through
high-performance computing, large data, and analytics
Questions/Polls:
 How do you feel your Central IT department is participating
and delivering on your institutions research strategy?
ISSUE #10
Establishing and implementing IT governance
throughout the institution
Questions/Polls:
 Describe your IT governance infrastructure
THANK YOU!

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