Instructions for Inbound Operators & Agents How to purchase Discounted Carnival Ride eVoucher Discounted Meal & Carnival Ride eVoucher TERMS & CONDITIONS PURCHASING Purchases must be made online, using the unique Promotional Code supplied. All purchases must be completed by credit card The traveller must be supplied with the eVoucher (not the Tax Invoice) which will be sent as an attachment to the confirmation email address nominated by the ITO. Each eVoucher should be treated like cash Lost, stolen or damaged eVouchers cannot be replaced or refunded REFUNDS Up to 50 vouchers will be refunded at no charge to the ITO allocated the promotional code A charge of $20 + GST will be applicable per eVoucher, where requests exceed 50 eVouchers per company. This will be deducted from the total refund value The purchase price for each eligible voucher will be refunded. An eligible voucher means the ticket is intact, not damaged in any way and the order number and barcode are intact, the ticket has not been used (scanned) All requests for refunds must be done so in writing, using the refund form provided The refund request form must contain the order number and the barcode or ticket number on the printed pdf to be eligible. The form must be accompanied by all eVouchers included in the request for refund. Any used, damaged or illegible vouchers that accompany the form will not be refunded Any lost eVouchers cannot be refunded or replaced All requests for refunds must be submitted by 19 April 2013. Forms and eVouchers received after this date will not be eligible for refund Refunds will be paid to the credit card that was used for the initial booking Refunds will be processed in approximately 21 days of receiving the request OFFER 1 110 CARNIVAL RIDE EVOUCHER 10% discount on AUD$96 for 110 Carnival Ride Coupons - Discount offer available to a limited number of Agents. Sale price to selected Agents/Operators is $86.40 RRP $96.00 online $2 processing fee waived, credit card fees waived No limit on the number of eVouchers you can purchase (see refund terms and conditions) Offer available for purchase until 3 April 2013 Redeeming the eVoucher for 110 Coupons A printed eVoucher is provided to the traveller which is exchanged at selected locations inside the Show for Carnival Ride coupons. There are three exchange booths onsite, two are located in Kids Carnival and one in the Coca – Cola Carnival (shown on map following page). The eVoucher must be exchanged at one of the booths for the Ride Coupons, which are handed over to gain entry to each ride. OFFER 2 50 CARNIVAL RIDE COUPON & 4 MEAL DEAL EVOUCHER 10% discount on AUD$90 value for 50 Ride Coupons and 4 Meals - Discount offer available to a limited number of Agents. Exclusively available to Agents. This product is not available as a standalone product to the general public Sale price to selected Agents/Operators is $81.00 RRP $105.00, based on 4 meals at ~$15.00 plus 50 Carnival Coupons at ~$50.00 Includes $50.00 of Carnival Ride eVouchers and 4 x meal coupons (valued at AU$13-$15 per meal). Meals are available from selected food outlets – refer to outlet map on next page No limit on the number of eVouchers you can purchase (see refund terms and conditions) Offer available for purchase until 3 April 2013 More information on the offer can be found here http://www.eastershow.com.au/tickets/meal-deals.aspx The normal online $2 processing fee waived, and credit card fees are waived exclusively for travel operators No limit on the number of eVouchers you can purchase Offer available for purchase until 3 April 2013 Redeeming the eVoucher for Coupons The A rintable eVoucher that is provided to traveller must be exchanged at the Show to obtain the 50 Ride Coupons and and 4 x Meal Vouchers. There are three exchange booths onsite – two located in Kids Carnival and one in the Coca–Cola Carnival. The Evoucher must be exchanged at the booths for the ride coupons and meal vouchers. eVOUCHER EXCHANGE POINTS The customer must exchange their eVoucher for Coupons and Tickets once inside the Show. There are three exchange booths onsite: • Two in Kids Carnival • One in Coca–Cola Carnival MEAL OPTIONS Outlet Location Value offer Wally's Hot Dogs Commonwealth Bank Arena Gourmet hot dog with small serve of chips and a drink Subway Commonwealth Bank Arena 6 inch sub (Ham, Meatball, Tuna, Seafood, Pizza or Veggie Delight) plus a 600ml Mount Franklin water Bells Kitchen Commonwealth Bank Arena Pluto pup, chips and a drink or beef burger and a drink Kebabish Commonwealth Bank Arena Beef kebab and a drink Wok 'n Bowl Commonwealth Bank Arena Fun-sized meal and a drink Fisherman's Wharf Commonwealth Bank Arena Beer battered fish and chips served with lemon and a bottle of Mount Franklin water; or Flathead fillets and chips served with lemon and a bottle of Mount Franklin water NYC Grill Commonwealth Bank Arena Zesty lemon and herb chicken burger and a bottle of Mount Franklin water; or Beef burger and bottle of Mount Franklin water Bombay Bicycle Club Graze Alfresco Dining Chicken of vegetarian curry with basmati rice SpanThai Graze Alfresco Dining Rice noodle dish Let's Do Yum Cha Graze Alfresco Dining Five handmade dumplings and a green tea Sea Food and Eat It Graze Alfresco Dining Tempura whiting fillet with chips The Meatball Shop Graze Alfresco Dining Spaghetti with three meatballs and a side salad MAP OF MEAL OUTLETS There are 12 food outlets where the Meal Coupon is valid: Commonwealth Bank Arena (7 outlets) Graze Alfresco Dining (5 outlets) AGENT’S PURCHASING GUIDELINES Below is a summary of the purchasing process, however screenshots have been provided in the following pages. 1. 2. 3. 4. 5. 6. 7. Visit https://eastershow.foxtix.com.au Enter your Promotional Code and click “go” Click on the “Agent” button on the top right hand side of the website Choose the product and click “buy” Select the quantity required and ‘add tickets to order” Accept the Terms and Conditions, then click “continue” to complete the transaction Create a new account or log in with your existing account and complete the sale with your credit card You will receive an email containing a pdf attachment. This is the ticket for the Customer, please print and provide the ticket (with barcodes) to the traveller. You may want to print the map for the traveller with the booth locations and meal options http://www.eastershow.com.au/tickets/meal-deals.aspx INSTRUCTIONS FOR THE TRAVELLER 1. The traveller brings the E-voucher with them to the Show. It is NOT their entry ticket. They must also have a valid Showlink admission ticket to enter the event 2. The traveller exchanges the 50 Ride & Meal EVoucher or the 110 Ride Coupon eVoucher for coupons at one of three booths located inside the Show. 3. The Evoucher must not be damaged in any way. If lost, stolen or damaged, it cannot be refunded or replaced. 4. These coupons can then be used on rides or at the designated food outlets (12 outlets) listed previously 5. The number of ride coupons required per ride varies from 4-15 coupons per ride. STEP 1. LINK AND PROMO CODE TO ENTER THE AGENT’S TICKETING PORTAL: VISIT THE WEBSITE https://eastershow.foxtix.com.au. ENTER YOUR UNIQUE PROMOTIONAL CODE INTO THE BOX ON THE BOTTOM LEFT SIDE AND ‘GO’ CLICK THE AGENTS PORTAL TO VIEW THE SPECIAL TICKETS AND DISCOUNTS AVAILABLE STEP 2. SELECT YOUR TICKETS Select Buy next to either: Inbound Operators - 50 Ride Coupon & 4 Meal eVoucher, or Carnival Ride eVoucher Choose Quantity in the dropdown box and click “add tickets to order” STEP 3. ACCEPT THE T&CS • CHECK Iaccept Terms & Conditions CLOSE THE POP-UP WINDOW • CLICK THE Continue BUTTON NB. A POP-UP WINDOW WILL APPEAR, CLICK “CLOSE” TO IGNORE. STEP 4. CONFIRM AND PAY TO Confirm and Pay: PLEASE CHECK YOUR ORDER THOROUGHLY CLICK CONTINUE TO MAKE PAYMENT SKIP TO STEP 5. ADD PRODUCTS ADD MORE OF SAME TICKET TYPE 1. Select Add More Tickets then Update Changes 2. Select Quantity of same product 3. Select Add Tickets to Order ADD A NEW TICKET TYPE 1. Click Find other events instead of selecting quantity (see last step) 2. Select Agent button on main page to view and add avaialble products STEP 5. LOG IN • • • FIRST TIME USERS NEED TO SET UP AN ACCOUNT WITH FOXTIX NEXT TIME, YOU CAN LOG IN WITH SAME DETAILS YOU CAN VISIT “MY ACCOUNT” ON THE TOP NAVIGATION AT ANY TIME TO UPDATE YOUR CONTACT DETAILS NB. PLEASE ENSURE YOUR EMAIL ADDRESS IS CORRECT ON YOUR CUSTOMER PROFILE. YOUR TICKETS WILL BE EMAILED TO THIS EMAIL ADDRESS. ON THE NEXT SCREEN • MAKE SURE YOU CHECK “EMAIL” • THEN CLICK CONTINUE STEP 6. CHECKOUT AND PRINT PAY ONLINE WITH A CREDIT CARD YOUR TICKET/S WILL BE EMAILED TO YOU. PRINT AND PROVIDE THE EVOUCHER TO THE TRAVELLER NB. THE EVOUCHER IS THE ATTACHMENT TO THE EMAIL, NOT THE BODY OF THE EMAIL. THE CUSTOMER MUST BRING THE E-VOUCHER TO THE SHOW.