Cargo Airport Services Cargo Handling Solutions February 26, 2013 A Truly Simple Cargo System • • • • • • • Revolutionize cargo handling across the value chain Eliminate warehouse and documentation processes 100% online payment and self-service Promote paper-free process Meet IATA Cargo 2000 in real time Increase customer loyalty Achieve excellent employee experience Where We Are Today Industry Revolution CASnet ePic Portal ePic WH ePic Cloud Internal Control Messaging Platform Paradigm Shift New Horizons Centralized Cash Collection Messaging Integration Mobile-tech Equipped WH Interactions across the value chain Centralized Billing Online Payment Paper-free Processes Mobile device app empowerment Internal Control Track and Trace Warehouse-centric Ops. Collaborative tools Visibility into Cash Collection Auto-notification Customs release info Op. Consolidation by function FWB/FHL/AES generators Full Visibility Customer Stickiness x 10 Cargo Community Collaborate or Perish SLA / C2K compliance Dash Board & Op. reports Shipment POD Cargo station statistics Flight and cargo status Mobile cargo warehouse management •Mobile Cargo Acceptance •Mobile Cargo Buildup •Mobile Cargo Check-in •Mobile Cargo Delivery •Cargo Security •iPod/Touch Camera ePic Mobile WH Terminal service fee collection Operation stats and billing Analytics and reports Accounting reconciliation Business intelligence Decision Support Tools Airline Portal ePic Portal ePIC ECOSYSTEM CASnet OP Dash Board Trace & Track Auto-notification Online TSC payment Online Carrier Certificate Cargo visibility in entire throughput time eCloud EDI messaging platform FWB /FHL and AES generation ePic participant collaboration Terminal traffic report Smartphone-based Apps Cargo Community Flight level overview AWB level detail Import cargo management Import AWB manager Export cargo management Export AWB manager C2K and SLA compliance Discrepancy report and more… ePic, a unifying e-business platform, enables broad collaboration within and beyond the organization. ePic provides an ecosystem where both our employees and vertical business partners are empowered to operate in a much smarter, more dynamic and connected way. Before: 26 steps / activities After: 11 steps / activities “Not just improve, but eliminate processes” Connecting the Stakeholders Real Time Monitoring -Breakdown status -Build-up status -Dock traffic / Trucker waiting -Discrepancies and photos Cargo Airport Services Easy Access to critical data -Proof of delivery -Breakdown Reports -On-hand freight -Booked but not received -Transfer freight Airline Alerts & Visibility -Freight on flight -Freight available for p/u -Charges due -Freight delivered… Forwarder/Broker/Trucker Connecting the Stakeholders Real Time Monitoring -Breakdown status -Build-up status -Dock traffic / Trucker waiting -Discrepancies and photos Cargo Airport Services Easy Access to critical data -Proof of delivery -Breakdown Reports -On-hand freight -Booked but not received -Transfer freight Airline Alerts & Visibility -Freight on flight -Freight available for p/u -Charges due -Freight delivered… Forwarder/Broker/Trucker ePic Portal Participation • We collect ISC for 62 CAS Airlines online • More than 1000 forwarders pay online representing 42% of total ISC and 29% of storage • Nationwide participation in 10 stations (JFK, EWR, IAD, MIA, FLL, IAH, DFW, SAT, SEA, SAN) • 100+ new signups per month *Jan 2013 Stats ePic Portal: Forwarder Response “The industry needs a handling agent that moves with the times. Very impressive!” -Kuehne- Nagel “This is so forward thinking. Everybody should start doing things like ePic” - Geodis Wilson “It is about time someone used modern technology and came up with some solution, and ePic did exactly what we waited for a long time.” - Kintetsu “ePic system makes it possible for me to have our overseas counterpart to do and see things which only we used to be able to do.” - Worldnet International “ePic is something we are very interested in using.” - Expeditors “We wish all the airlines did this.” - Panalpina - IAD “I was particularly impressed by your on-line settlement capabilities when taken into consideration relative to this industry and the structure by which business has traditionally been done , you really may have created a very interesting business opportunity in addition to creating a simple convenient e-solution to what was / is in most places a very archaic process. -Tom Presnail / C2K “Your system works – this morning our messenger tried to get carrier certificate from the window, but failed. After I learned the news, I went to ePic system and was able to print it right away.” - DB Schenkers “We watched your ePic Intro movie and are very impressed by how much we can do using your customer support portal ePic” - HNR Freight Logistics Inc. “ePic helps both you and us, actually everybody in the chain.”- Nippon Express “I wish I had the same system like ePic so my customers can pay online too. It is so easy.” -VIP Express Shipping “We really appreciate what CAS is doing for us.” - UPS` .. and it is truly amazing how you managed to cover so much process improvement potential in such an accessible and (for the internal and external users) simplistic solution. CAS not only modernizing, you are revolutionizing an industry. Instead of complicating things , CAS created a tool that is as high-tech as it is user-friendly. While all industries build on automating and centralizing at cost of service, you are introducing tools which do nothing but make things easier and more visible for literally all involved PANALPINA “We are truly amazed by, and gratified to be using, this VERY EFFICIENT and CUTTING EDGE system! It is, no doubt, the new "industry standard," and it's up to your competitors to try and emulate it!” – Dennis Klainberg, President, Berklay Cargo “Another breakthrough milestone put forward by CAS.” - Kintetsu “We are so glad to hear when CAS handles the cargo because their system makes it so easy for us to perform payments.” - Superior Brokerage “System is wonderful. It is so easy to make ISC payment now.” - World Courier Mobile Warehouse Solution ePic-enabled Airlines JFK – – – – – – – – – – – – – – – – Air China Icelandair Pakistan Transaero KLM Air France Alitalia Saudi Airlines Jet Airways Emirates Singapore TNT ANA Qatar Turkish British Airways – – – – – – – – – – – – – – – – EWR Iberia NCA LAN/TAM JAL Finnair Atlas Air Aeroflot AeroMexico Cargolux Aerosvit South African Uzbekistan Egypt Air EVA Korean Airlines* Kalitta* – – – – – – – Air India SAS Swiss Air Singapore CargoJet El Al Iceland Express MIA – – – – – – – Korean Airlines Air France Alitalia Martinair Corsair* British Airways* Iberia* IAD* – – – – – – – British Airways American Airlines South African Airways Emirates Delta SAS Virgin Atlantic * Coming soon Mobile Warehouse Solution Benchmarked against leading industry systems Import Functions of CargoSpot • AMS* • ULD Control • Flight Scheduling* ePic Functions • • • • • • • • • • • Messaging Engine Monthly Billing & Cash Collection Flight Prioritization Freight location input FSU (ARR, RCF, NFD, AWD, DLV) IRP – Irregularity Reporting Consignee recognition Notifications AWB notes Discrepancies and iPod camera Carrier Certificates Mobile Warehouse Solution Benchmarked against leading industry systems Export Functions of CargoSpot • ULD Control • Data capture (House AWB) ePic Functions • Monthly Billing & Cash Collection • Build-up Prioritization • Acceptance • Data Capture (Master) • ULD Manifestation, FFM • FSU (RCS, MAN, DEP) • Notifications • AWB notation • Discrepancies and iPod camera • Drag Sheet / Manifest Reports • Special Handling Code (SHC) • ULD Tag Printing Simplified Architecture Airline System Holistic Approach Built on a rich collection of user stories from a portfolio of 80 GHA contracts ePic Forwarder Portal CASnet ePic Airline Portal ePic Mobile Warehouse Operations level apps Billing Reporting ePic Messaging Engine Customer facing apps Messaging platform C-Imp Communication via C-Imp messaging with airlines No direct integration with airline systems CAS Cargospot Airline AMS System Airline AMS System Mobile Warehouse Solution Fast Delivery Process Week 1 2 3 4 Setup Wireless Infrastructure Mount iPads Setup iPads Setup Configure iPods Software Self Training video Process Start Office Workshop Functions Go Live PLAN GO LIVE F/U Training & Monitoring ePic Wireless Warehouse Demonstration LEADERSHIP INNOVATION EXPERTISE Wireless Warehouse Demo Breakdown • Populated from messaging engine Breakdown • Prioritized by the office Breakdown • Instruction from office Breakdown • Location status tracked Breakdown • Discrepancy tracking Breakdown • Photos linked to freight Dock Dock – Trucker Waiting List • Captured in CASnet Traffic app • From FWB or FBL Dock Delivery • From iPad Breakdown • Capture Discrepancies Dock Delivery Dock Acceptance • From FBL / CASnet Acceptance • Capture Discrepancies • Capture DIMS Build-Up Build-Up • From Dock Acceptance • AWB Destination (from FBL) • Enter pieces built on ULD • Enter shipment details • Created in iPad by WH Build-Up • Remaining pcs to be built • Add notes • Enter ULD details / Close ULD 7/15 Build-Up • Capture details about ULD • Print a ULD tag to wireless printer next to scale Thank you!