EFFERVESCENCE: LEADING CHANGE WITH ENTHUSIASM LeadingAge 2014 Kelly Smith Papa, MSN, RN Masonicare Corporate Director of Learning Connecticut LEADINGAGE LEADERSHIP ACADEMY’S ACTION LEARNING PROJECT (ALP) CHANGE THE WORLD…??? ROCK STARS OF LEADING CHANGE Building Learning Organizations The 5th Discipline The Art and Spirit of Leadership Speed of Trust Switch The 8th Habit Zoom Sabbath A Leader’s Legacy Touchpoints The Five Dysfunctions of a Team MindSet Leading Change & Our Iceberg is Melting True North The Five Dysfunctions of a Team The 5th Discipline: Building Learning Organizations OUR ICEBERG IS MELTING 8 STEP PROCESS OF SUCCESSFUL CHANGE -JOHN KOTTER Set the Stage 1. Create a sense of urgency 2. Pull together the guiding team Make it Happen 4. Communicate for understanding and buy in. 5. Empower others to act. 6. Produce short term wins. 7. Don’t let up. Decide What to Do 3. Develop a change vision and strategy Make it Stick 8. Create a new culture. PLANNING STEPS TO INSPIRE CULTURE CHANGE 8 Steps of successful change 1) Urgency 2) Team 3) Vision 4) Communicate 5) Empower 6) Short Term Wins 7) Don’t let up 8) Create a new Culture What the Penguins did… What we have been doing… What we could be doing… THE FIVE DYSFUNCTIONS OF A TEAM MAKE A LIST OF 5 LEADERS YOU MOST ADMIRE. BE THE CHANGE YOU WANT TO SEE IN THE WORLD. GANDHI What do you stand for? What do you symbolize? How are you described by others? What are your values? How are you living your values? “UNFINISHED FRAMEWORK” LEADING WITH ENTHUSIASM Inspire Transform Connect APPLICATION OF THE FRAMEWORK INSPIRE, CONNECT, TRANSFORM Transforming a culture Creating a culture of learning Building a Corporate University & Club 332 Traditions Seeking SPARKS LSVT Big and Loud LEADING WITH ENTHUSIASM “I began to realize how important it was to be an enthusiast in life. He taught me that if you are interested in something, no matter what it is, go at it at full speed ahead. Embrace it with both arms, hug it, love it and above all become passionate about it. Lukewarm is no good. Hot is no good either. White hot and passionate is the only thing to be.” Roald Dahl (1916-1990); CORE VALUES Guide our daily actions. Lie at the core of your personality. How do we live our personal values, how do we live our shared values? How do we deepen our awareness of the values of the people we serve? The people we lead? PERSONAL VALUES Trust Fun Fulfillment Honor Faithfulness Duty Compassion Inclusiveness Individuality Fairness Ambition Influence Humility Happiness Innovation Responsibility Team work Authority Respect Creativity Achievement Security Openness Objectivity Faith Family Loyalty Learning Wealth Edge Change Self Sufficiency TRIADS When you have finished writing, create triads (small group of 3 people) and find a comfortable spot to sit. Each person will have 3 minutes to talk about their “person” and their reflections of what this person brought to their life. After 10 minutes, come back to the larger room. Psychogeometrics BOX Represents Structure • • • • Most organized of all the shapes. Hardworking, committed. Prefers to work alone. Loves rules, schedules, data, procedures, flow charts and spreadsheets. • Prefers a predictable environment, no “surprises.” • Resistant to change. Slow decision makers. • “If you want a job done right, you’ve got to do it yourself.” TRIANGLE Represents Ambition and High Achievement • • • • • • • • Organized and focused. Goal setters, high achievers, competitive Fast thinkers, decision makers, strong opinions Quick to get to the point, fast paced life Bottom line oriented, don’t want a lot of details. Can’t stand wishy-washy people. Want to be in control “When I want your opinion, I’ll give you mine.” RECTANGLE Represents Change and Inner Growth • • • • • • • • • In a temporary state of change or transition. New to the team. Deep learning occurs. Not certain about the future. Can produce a feeling of confusion and insecurity. Growing, introspecting, questioning. Doesn’t want to be “pinned down.” Needs support and approval. “Please listen to me, then tell me what to do!” CIRCLE Represents Harmony, Unity and Balance • Nurturers, caregivers, puts own needs last. • Focused on well being of others and maintaining harmony. • People pleasers. Don’t like or cope well with conflict. Will back down from arguments. Takes problems home. • Good team players and communicators, can read non-verbal. • Best listeners, empathetic and sensitive to others' needs. • Their memos may include a little smiley face or words of encouragement. • Love the Team. “Let’s sit down and talk.” • “I don’t care how much you know, until I know how much you care!” SQUIGGLE Represents High Energy and Creative Intelligence • • • • • Innovative idea people, bored quickly by routine, spontaneous. Idea producers, can inspire others to get motivated. Unique, challenge status quo. Least organized of the shapes. Frequently break the rules, can't understand why they have to be at work on time. • Direct, honest in their communication style. • Don't like deadlines/follow-ups. • "Why do we have to do it that way?" What does your team need? Left Side Thinking • Logical, linear, factual • Concrete, concise, orderly Right Side Thinking • Creative, innovative, emotional • Visionary, people oriented FLEXING • You work and live with all shapes. • You LEAD all shapes and NEED all shape behaviors on your TEAM. • You have to be able to use all shapes to truly leverage YOUR leadership, communication and team’s talents. • Flexing is learning ways to communicate which match the personality type of those your lead. How can you FLEX? • How can you flex to the other’s personality? • To flex to a box, you would make an appointment, have an agenda, and get down to business at once, present information in a logical flow, be business like and end on time. • To flex to a triangle, give them the bottom line quickly, omitting details, speak quickly and assertively. • How would you flex to a: – Rectangle – Circle – Squiggle WHAT IS THE IMPACT OF THE TRANSFORMATION I AM LEADING? How will I be there? How will I know when change has occurred? What can we measure? Bright spots? What are ways I can continue to lead the transformation? Sage or guide? How do you encourage the Enthusiasm of others? How do I renew myself as a leader? What is or who are my teachers? How and when do I learn to “let it go” and practice acceptance and adaptability?