Caring for New Teammates - Carolinas HealthCare System

Caring for New Teammates
The Beginning of New Teammates’
Professional Development Journey
What is Caring for New Teammates?
• It is a new, comprehensive onboarding program for new
teammates of Carolinas HealthCare System.
• It is designed to be educational and informational,
providing new teammates with an understanding of
Carolinas HealthCare System programs, services and
• It will assist all teammates, by empowering them with
knowledge and information that makes it easier to
become part of our best place to work culture and part of
One Team.
Caring for New Teammates
Strategic Objectives:
• To help new teammates feel engaged and welcomed from the start.
• To provide new teammates with the tools and information needed to
feel fulfilled and productive on their first day.
• To give new teammates a sense of pride in joining Carolinas
HealthCare System.
• To assist new teammates as they become acclimated to the culture
of Carolinas HealthCare System and grow to understand we are a
best place to work.
• To provide leaders with resources to help guide and assist new
teammates through their first 90 days.
• To ensure that all teammates understand that we are One System,
One Team, One Belief and One Mission.
Caring for New Teammates
Program Goals:
• Establish and maintain engagement of new teammates throughout
their first 90 days and beyond.
• Set attainable expectations for new teammates.
• Celebrate new teammates and demonstrate the Carolinas
HealthCare System commitment to our people.
• Develop positive relationships between new teammates and their
leaders, as well as with current teammates across the System.
• Solidify and demonstrate the belief that we are One.
Caring for New Teammates –
Online Portal
• New tool for onboarding — an online
portal for new teammates to go to after
they receive their offer letter.
• Once new teammates receive their offer
letters, they will be directed to visit
matePortal - an online portal for new
teammates to access vital information
about Carolinas HealthCare System
and pre-orientation paperwork.
• The portal is available to new
teammates throughout their first 90
Caring for New Teammates –
New Teammate Welcome Pack
• Similar to the previous New
Teammate Welcome Pack, but
streamlined for better
understanding; incorporates
Caring for New Teammates and
engagement language.
• New Teammates are given the
Welcome Pack when they take
their health assessment.
• The New Teammate Welcome
Pack contains information and
paperwork such as tax forms and
benefits documentation.
Caring for New Teammates –
New Teammate Toolkit
• Similar to the previous New
Teammate Toolkit, but streamlined
for better understanding,
incorporates the Caring for New
Teammates and engagement
language, and aligns to the New
Teammate Orientation experience.
• The New Teammate Toolkit is
received on New Teammate
Orientation day and can serve as a
guidebook throughout the new
teammate’s first 90 days.
Caring for New Teammates –
Leader Toolkit
• New component to guide people
managers during onboarding;
each manager will receive the
• The Leader Toolkit is a resource
for managers to provide guidance
and assistance to new
• The Leader Toolkit provides
suggestions and ideas for leaders
to set expectations, celebrate new
teammates and encourage
positive relationships between
new and current teammates.
Caring for New Teammates –
Other Updates
• Talent Acquisition offer letters and other communication related to
new teammates (Secure Email for IS with new teammate ID) have
been updated to ensure a warm welcome for new teammates.
• A flyer will be introduced as an alternative to the Welcome Pack to
encourage the onboarding portal use.
• Scripts will be provided to Talent Acquisition and Teammate Health
to use as a guide when speaking to new teammates about the portal
and orientation.
Caring for New Teammates –
Things to Remember
• Caring for New Teammates is part of our commitment to our people.
• Onboarding and orientation are educational and informational —
these events plant the seeds of trust between new teammates,
current teammates, leaders and the System as a whole.
• Onboarding and orientation are designed to help new teammates
feel engaged with Carolinas HealthCare System from the beginning
of their professional development journey.
• This program brings consistency to the messages and information
from Talent Acquisition and Workforce Relations to leaders and new
Talent Acquisition Portal Flyer pdf
IS Secure E-Mail
Date: 6.14.13
Project: Teammate/Manager E-mails
Carolinas HealthCare System IS Secure E-Mail
System-generated email the manager receives and then needs to give to the new teammate. This first
email is telling the manager to go to the secure system to obtain their new teammate’s user info.
NOTE IS said this first email couldn’t be modified but if possible in the future the language is as
Subject: Secure Message –New Teammate User Information
Congratulations on hiring a new teammate! Our goal for every new teammate is to give them all
the information and support they need to become fully engaged and highly successful. Your role
as a manager is critical in their journey through our New Teammate Orientation and Onboarding
You have received this email as a notification that [email protected]
has created a secure email message for you, containing vital information for your new teammate,
including their Teammate ID, username and password.
IS Secure E-Mail
To access this secure e-mail:
Visit the following link:
Type MSHIVE01 for your username, and then your password.
Access your Inbox to view your message.
Problems accessing the message?
If you are unable to open the link, please make sure that your firewall or your company security
settings are not blocking the link.
If you are unsure of your password, please reset it at by clicking
on the "Click HERE to reset your password" link.
Additional Help:
Questions relating to the content of the email should be directed to the sender or sending
Questions relating to reading the secure message can be sent to
[email protected]
On behalf of Carolinas HealthCare System, thank you for helping us continue to identify, attract and
retain the most talented and passionate professionals. Your efforts, as they begin their journey with us,
will greatly impact their individual success, and our ability as a System to provide the highest quality
patient care.
Talent Acquisition Offer E-Mail
Date: 6.14/13
Project: Teammate/Manager E-mails
Talent Acquisition E-mails Offer Letter
Offer Letter – once verbal offer is accepted the Talent Acquisition consultant updates status
in ATS, offer letter (sent via email) goes to new hire and cc to manager
Subject Line: Your Carolinas HealthCare System Offer Letter and New Teammate Information
Dear Applicant’s First Name,
Welcome to Carolinas HealthCare System! I am delighted to confirm your acceptance of
employment for the position of ______, in the _______ Department at Facility; contingent on a
successful completion a pre-employment health assessment. (See details below).
This is a non-exempt position and your starting pay will be $5.00 per hour. (This is a salaried
exempt position and your starting pay will be $20,000.00 annually.)
Talent Acquisition Offer E-Mail
At Carolinas HealthCare System, there is no greater resource than our people. Our goal is to
make sure you have all the information and tools you need to get off to a great start and to
make the most of your professional journey with us. This is exactly why we created Caring for
New Teammates – a comprehensive orientation and onboarding program for new teammates.
You are about to begin an amazing and rewarding career experience. We will be there to guide
and assist you along every step of the onboarding process – through your first 90 days and
beyond. Please read the following pages carefully. Thank you again for joining the Carolinas
HealthCare System Team.
Your journey begins right here and now – let us get started.
TH Portal Flyer Word Document
Date: 6/14/13
Project: Teammate Health Flyer vs Welcome Pack
Portal Flyer - [Front Side]
In lieu of the hard copy welcome pack, this flyer can be handed out at the new teammate’s health
assessment. A script has been provided for Teammate Health to use when they give this flyer to a
new teammate.
Dear New Teammate,
Hello and congratulations! I am pleased to welcome you to Carolinas HealthCare System.
You are about to embark on a remarkable professional development journey. Please know - the
support of Carolinas HealthCare System and your fellow teammates will be with you every step of
the way.
This care is the true spirit behind our comprehensive New Teammate Onboarding program. We
know our people are our greatest resources, and we want you to have everything you need to make
the most of your talents with us.
TH Portal Flyer Word Document
It all begins with your New Teammate Orientation, a day-long experience designed to introduce you to
our mission, vision, Core Values and more.
In your offer letter, you were given access to our New Teammate Onboarding Portal
( This website gives you important information you
need to best prepare for your first days at Carolinas HealthCare System.
It is very important that you visit the portal, and complete each of the following steps, prior to your
New Teammate Orientation:
Complete Pre-Orientation Tasks (found within the Your First Steps section online, and on the back
of this page, for your easy reference)
Complete and return ALL forms at Orientation
Call 704-512-3000 the night before your Orientation to confirm logistics
Welcome again to the start of your rewarding professional journey at Carolinas HealthCare System.
We look forward to seeing you at New Teammate Orientation.
Debra Plousha Moore
Chief Human Resources Officer/Executive Vice President
Talent Acquisition Script for Portal
Date: 6/14/13
Project: Talent Acquisition Consultant /Teammate Health Script
Note: For verbal conversations on the portal this script is for Talent Acquisition Consultants (TAC).
Script for Talent Acquisition Consultant
CONSULTANT: We are pleased that you are bringing your talents and skills to Carolinas HealthCare
System! To make your transition as smooth as possible, we have a New Teammate portal that can be
accessed at You will find information about
working here, as well as what forms you will need to complete before you attend New Teammate
CONSULTANT: This portal is your one stop for information about your first 90 days with Carolinas
HealthCare System. You will find a timeline of major milestones throughout your first 90 days, with
detailed instructions about what you need to complete at each stage.
CONSULTANT: This website provides you with information about your New Teammate Orientation
Day, such as driving and parking instructions, Orientation location, and an overview of your first day.
Talent Acquisition Script for Portal
CONSULTANT: When you visit the portal, you will need to go to the Your First Steps tab, and
click on the Forms link, which will take you to the area of the portal where you will find the
required paperwork you will need to fill out prior to New Teammate Orientation. You should
have received this same paperwork in your Welcome Pack but, in case you need another copy,
you can access it on the portal. You will need to complete all the tasks and paperwork and
bring completed forms to your Orientation.
CONSULTANT: Please spend some time on
to discover important and vital information that will help you and/or your family to understand all
that Carolinas HealthCare System has to offer you as a teammate. You will find information that
will not only pertain to Orientation and your first 90 days with Carolinas HealthCare System, but
you will also find information about Your Health and Wellness; Compensation and Benefits;
Careers and Professional Development – what we refer to as Carolinas HealthCare System
Total Rewards.
CONSULTANT: Because the online portal,,
does contain information that will guide you through your first 90 days, we recommend that you
bookmark the page on your computer so you can easily find the site.
Talent Acquisition “Cheat Sheet”
Date: 6/14/13
Project: Onboarding Launch Communications
Talent Acquisition “Cheat Sheet” – purpose is for consultants to use as talking points in the interview
process. To discourage consultants from “handing this out,” do not have it “designed.”
Carolinas HealthCare System – One System, Countless Opportunities
Carolinas HealthCare System is among the nation's leading and most innovative healthcare
organizations. Through an amazing network of over 900 care locations - hospitals and specialized
clinical care facilities - we impact millions of lives each year.
Carolinas HealthCare System provides exceptional quality care for families across the Carolinas
and beyond. We also offer opportunities for career growth, professional development and personal
We succeed because of our people - thousands of talented healthcare professionals working as
One Team, sharing One Mission, guided by One Belief and providing care as One System.
Carolinas HealthCare System
Regardless of role or location, our talents combine to deliver the highest quality care. We are unified
around our shared belief in our Core Values: Caring, Commitment, Integrity, and Teamwork.
Talent Acquisition “Cheat Sheet”
Carolinas HealthCare System: One Unique Culture
Our teammates work and thrive in a unique culture of caring. It starts with the quality care we
provide patients, but extends to all those around us. We take great Pride in working for Carolinas
HealthCare System, and encourage and empower teammates to engage with each other and with
the communities we serve.
We also want our new teammates to have everything needed to make the most of their talents
with us, right from the start. Caring for New Teammates, our comprehensive New Teammate
Onboarding program, will make it as easy as possible for you to become a fully-engaged team
member. Once you accept an offer of employment we provide the following tools to help you get
started :
New Teammate Onboarding Portal – this specially designed website will be provided in your
offer letter and available immediately. This online portal is filled with useful information for you and
your family to review as you prepare for your first days and weeks with us.
New Teammate Welcome Pack – provided at your health assessment, prior to New Teammate
Orientation. This pack contains easy-to-use information and forms to prepare you for your
Orientation session.
Caring for New Teammates
Thank you for being a part of each new teammate’s
career development journey!

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