18 November 2014 - University of Dundee

Report
UNIVERSITY OF DUNDEE
ONE IT
Dr Jim McGeorge
University Secretary
1
ONE UNIVERSITY
2
ONE ADMINISTRATION
3
ONE IT
OUR GOAL
We2will become:
Scotland’s leading University
3
Celebrated
internationally for:
the quality of our graduates and
the impact of our research
ENVIRONMENT
Student
2
expectations:
devices, IT provision, WiFi everywhere
Staff expectations:
3new technologies and approaches
provide an effective IT setting…
… delivered efficiently
STRATEGY TO 2017
This
2 strategy:
balances academically led innovation
with robust enterprise systems
Requires
review of:
3
working relationships, communications,
coordination of resources/teams…
…across the University
‘One IT’ Defined
The efficient coordination of resources in
those teams supporting information
systems across the University.
2
AIM 1
3
AIM
2
AIM
3
AIM
4
Develop and maintain an
excellent information
environment which is
responsive to new technologies
and which is supported by a
more coherent relationship
between support functions
2
2
AIM 1
3
AIM
AIM
3
AIM
4
2
Improve the use of and return
from core systems, adding to
them carefully with integrated
reporting facilities and new
functions
2
AIM 1
3
AIM
2
AIM
AIM
4
3
For staff groups, define
appropriate levels of
information competences
and ensure these are
acquired, maintained and
displayed
2
AIM 1
3
AIM
2
AIM
3
AIM
4
Maintain a rolling
programme of investment in
facilities and systems,
supported by modernisation
of management processes
Valuing
people
Making
a
difference
Excellence
CORE
VALUES
Working
together
Integrity
Paul Saunders
IT Director
UoD IT
STRATEGY
UoD IT OPERATING PLAN
Single UoD IT organisation: sharing and
managing talent, spending transparency
Investment in core infrastructure: data centres,
network, all computing areas
Security awareness and ensuring the protection
of our data.
Improve our data quality & management
information
Target key opportunities to improve student
and staff experience
UNIFYING IT
Higher consistent level of service to all
Career development opportunities for staff
Centralise and standardise technologies
Eliminate ‘Us vs Them’ thinking
Eliminate waste and duplication
Clarity on roles and responsibilities
Remove single points of failure
Gain economies of scale
HOW DO WE
BUILD OUR
ONE IT
TEAM?
Infrastructure
Desktop
&
Dev
Business
Systems
Web
Dev
100%
core
funded
Email
Systems
WHO IS
INCLUDED?
CASE
SASS
CASS
UoD
CMDN
CLS
Consultation
MOVE FROM SYSTEM TO
SERVICE
HOW?
Having an engaged workforce
Supported by a leading industry structure
Valuing
people
Making
a
difference
Excellence
CORE
VALUES
Working
together
Integrity
UoD PEOPLE AIMS
Attract, recruit, develop, retain and reward the
highest calibre people - employer of choice
Fair, supportive & stimulating culture & work
environment - managing people sensitively
Fair and transparent career progression path
Clear and firm probation and promotion criteria
Professional and leadership development
Succession planning
ROLE CLARITY
SFIA - Skills Framework for the Information Age
HERA - Higher Education Role Analysis
A practical tool for managers of IT in any sector
Emphasis on skills, not technologies or products
Enough detail to be useful: can be summarised
Reflects informed thinking in the IT industry
Informs an organisation’s grading system
HERA (Higher Education Role Analysis)
Job evaluation scheme used at the University of
Dundee
The recognised job evaluation scheme for HEIs
Applied to all HE roles
Systematic method of comparing jobs
Underpins the objective of equal pay for
work of equal value
OUR NEW STRUCTURE
Derived from Industry best practice
Plan/Build/Run and ITILv3
Business Partners to strategically align IT
Geographic service zones associated with
estate/users
Julie Christie
Assistant Director
Mark Lloyd
Assistant Director
Jonathan Monk
Deputy Director
ITIL Service Lifecycle…Informing Our Roles
ROLES
Product Group Managers
•
•
Define standard products/services, along with associated
service model and unit costs
Manage end-to-end cost and performance of products
Product Engineers
•
•
Design and document Products/Services
Provide engineering support for incidents & problems
related to products
ROLES
Transition Team
• Match application requirements to standard
infrastructure products
• Use stand-alone “build” factories across
technology domains
• Incorporates grant funded & embedded staff
• Creates Training & Communications
Mark Lloyd
Assistant Director
Business Services Delivery
Organized around support for end-to-end business
processes
Based on ‘cloud’ model
Focused on business transformational activities
Julie Christie
Assistant Director
SERVICE OPERATIONS
Single face of IT - continuous service improvement
Delivering all IT services for end users consistently
Teams deployed to support changing priorities
Strategically supported by Business Partners
Four geographic zones, close to end users
SUPPORT ZONES
Ninewells
Kirkcaldy
City
West
Zone
City
Central
Zone
City
East
Zone
Paul Saunders
IT Director
Gillian Jones
HR Officer
NEXT STEPS
Roles
New job descriptions have been
developed and are now being
graded
Collective Consultation
In Scope Staff
Communication on whether, or not,
the Review is anticipated to affect
their role
Individual Consultations
Individual Consultations
Selection
Development of the proposed
processes to select for the new roles
Transition
Determine transition plan for each
role / individual
Collective Consultation with Unions
throughout the review
Q&A

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