WINcare RADWIN Services Program WINcare – RADWIN’s Services Program 1 WINcare is RADWIN’s official Global Services Program 2 WINcare is offered to RADWIN customers through RADWIN partners 3 WINcare includes 4 SLA packages: Basic Plus, Extended, Advanced and Premium 4 WINcare SLA packages are defined according to carrier needs 5 WINcare SLA packages are offered on a modular basis which enable carriers to choose the right service package according to their needs 6 WINcare is the ideal way for carriers to ensure network availability, optimize network performance and receive technical support in real time WINcare – Your Benefits Avilability- Technical Support and Professional Helpdesk - always available via Phone, Email and Web (CMS) Network Availability – WINcare ensures your network availability and optimize network performance S.O.S Replacement Replacement of faulty units within 48 hours Manage your Cases – Get full access to RADWIN CMS (Case Management System) to open cases (tickets) and track them Become a V.I.P customer – WINcare gives you priority handling 24 X 7 Access to RADWIN knowledge Base and Updates– Access to published documentations, troubleshooting guidance and software updates RADWIN SERVICES Planner Tool– get RADWIN Planner Tool - design & analyze your RF network with integrated analysis tools True Peace Of Mind – We will monitor your network stability through WINcare WINcare – Global Call Center APAC Support Center EMEA Support Center WINcare Global Call Center Management Americas Support Center WINcare – RADWIN Service Packages WINcare – Service Features Warranty Helpdesk 8x5 Helpdesk 24x7 Hardware & Software Warranty Hardware Warranty - Hardware repair or replacement in compliance with RADWIN's Standard RMA Policy. Software Warranty - Software maintenance, update versions and upgrades via RADWIN portal. Hardware & Software Warranty Include basic helpdesk - answers to general inquiries and basic product operation verification. R-Planner Tool Advanced RMA WINcare – Service Features Warranty Helpdesk 8x5 Helpdesk 24x7 Helpdesk 8x5 Technical Support Service via : Phone Email Web - CMS (Case Management System) Sunday-Thursday 9:00 AM to 6:00 PM local time, excluding public holidays at the regional support center office. R-Planner Tool Advanced RMA WINcare – Service Features Warranty Helpdesk 8x5 Helpdesk 24x7 Help desk 24x7 Technical Support Service via Phone Email Web - CMS (Case Management System) Available 24x7 Human response available during non-business hours at: +972 54 766 0044 R-Planner Tool Advanced RMA WINcare – Service Features Warranty Helpdesk 8x5 Helpdesk 24x7 RADWIN R-Planner Tool R-Planner Tool license (up to 5 users) granted to the SLA customer. The RADWIN R-Planner Tool is a professional web based platform that facilitates the design & analysis of RF networks. R-Planner offers integrated analysis tools, a built-in report generator and complete product database access. R-Planner Tool Advanced RMA WINcare – Service Features Placeholder for your own sub headline Warranty Helpdesk 8x5 Helpdesk 24x7 R-Planner Tool Advanced RMA Advanced RMA ensures that once an RMA approval is issued, a replacement will be shipped within 48 hours. Advanced RMA will be provided as part of the Premium Service package only. Advanced RMA WINcare – HQ Team WINcare – Would You Like To Hear More ? Contact Us Michal Danziger Rosenbaum, Commercial Manager Commercial & Sales issues Tel: +972-3-7662912 Mobile: +972-54-3261083 Email: [email protected] Dan Weitzman , AVP, Professional Services Services & Technical issues Tel: +972-3-7662977 Mobile: +972-54-7586808 Email: [email protected] General Information – [email protected] Thank You!