Implementing Asset and Parts Warranty Programs in FASTER

Report
Implementing Asset and
Parts Warranty Programs in
FASTER
Danny Brashear CEM
WHAT ARE WE GOING TO COVER
 Part’s and Equipment Warranties
 Setting them up
 How does it work
 Where does the warranty go
 Warranty Tracking Applet
 Some Warranty reports to look at
 Some Best Warranty Tracking Practices
OVERVIEW OF WARRANTY CONCEPT
 Warranties are the vehicle, Equipment or parts
manufacturer guarantee that they stand behind
the quality of their product. It Is a promise to the
customer that their products are free from defects
in material and workmanship. FASTER provides the
tools to track all types of warranties.
PARTS WARRANTIES
 Most parts today come with some sort of warranty
whether the warranty is measured by time or
usage.
 If your not tracking your part’s warranties, you
may be loosing a lot of money, your part’s vendors
know this and are hoping you don’t track the
warranty.
 You can even create your own (in-house) warranty
for parts too.
SETTING UP A PARTS WARRANTY
 Parts Inventory Applet/Warranty Tab, right side.
 Bottom left shows the assets with that part issued still
under warranty.
SET UP NON-STOCK PARTS WARRANTIES
 Set up specific warranties on the Non-Stock Part Issue
dialog on the right side as you receive and issue the
parts. This warranty will be automatically added to the
birth certificate record of that part.
WHICH CODES NEED TO BE SET UP
 PWT – Parts Warranty Type
 PWC – Parts Warranty Cycle
HOW DOES IT WORK
 Issuing a part under warranty
 Issue part as a new part, then part is added to WO.
 Issue part as a warranty, you must tell the system how
much money to credit back, then a warranty will be
automatically added to the credit tab of the Work Order.
 When a part is issued under warranty, an ‘r’ will show to
indicate that the part was replaced.
 The ability to issue a part at Zero Cost is no longer an
option.
 These changes were made to provide full accounting for
parts that are replaced when under warranty.
ISSUING A PART AS WARRANTY
 Whenever work is done, if the part is issued again
to the same vehicle within the warranty period,
you see a warranty popup message.
 You can choose to add a new part one of three
ways:
 At full cost – 100 % (no credit giving)
 At zero cost – (replaced with full credit giving)
 At pro-rated or partial cost – ( replaced with partial
credit giving)
WHERE DOES THE WARRANTY GO
PART’S ISSUED WITH WARRANTY RTY
PART’S WARRANTY REPORT
EQUIPMENT WARRANTIES
 All assets come with some kind of warranty and
some have many different types of warranties
depending on the type of asset it is.
 FASTER system will allow the user to track as
many different warranties as needed to each asset
and track any special needs as well.
 All warranty types are user defined giving the end
user the most flexibility to specify those special or
extended warranties.
SETTING UP EQUIPMENT WARRANTY
 Equipment warranty tab of the birth certificate at
the top in the middle
WHICH CODES NEED TO BE SET UP
 EWT – Equipment Warranty Type
 Warranty Cycle is hard coded
WHERE DOES IT SHOW UP
SETTING UP THE RTY TRACKING
 First you need to set up the repair type reasons
that you want the warranties to be tied to
 System Settings applet on the EQ Warranty tab
 Next you need to set up the association for each
repair type to the warranty type
HOW DOES IT NOTIFY THE USER
 As soon as the repair group is selected, the repair
type generator displays a window showing the
warranty repair type reason. This alerts the user
the repair may be covered by a warranty.
WARRANTY REPORT FOR WO
WARRANTY COST PER ASSET
 On the History tab of the birth certificate, you can
find the total cost for warranty either by month or
year and now you can export that to Excel
EQUIPMENT WARRANTY REPORT
WARRANTY TRACKING APPLET
WARRANTY TRACKING REPORT
GRAPHIC’S MODULE IDEAS
 What about adding warranty documents to the birth
certificate as a Graphic Document
 Add a copy from the part’s contract or purchase order
 Any extended warranty programs or documents
 Warranty claim forms
 Process documents on submitting a warranty claim




Who to submit to
Where to send
Special processes
Etc.
BALANCING WARRANTY BENEFITS
 At what point do you decide to just fix the problem rather
then take it back to a dealer?
 In some cases it’s just practical to fix it yourself.
 An example would be a $10.00 part failure on a new vehicle that is
covered by the manufacturer’s warranty. The $10.00 part would
actually cost you the labor time for two technicians to transport the
vehicle to and from the dealership, in addition to extending the
downtime while the vehicle awaits repair in the dealer’s shop.
 In this situation the benefit would not outweigh the cost to obtain.
 Each occurrence has to be considered separately, and in
cases like this is where maintenance shops lucky enough to
be a factory authorized warranty shop (in-house) really
benefit. Not only do they get reimbursed for the parts,
they also get their labor paid for, too.
RE-CAP
 Set Up Part’s Warranties
 Set Up Equipment Warranties
 Set Up Repair Code Notification
 Run your Warranty Reports
 Keep Up With Your Warranty Documents
 Track All Warranties
Questions?
Thank you for attending!
Danny Brashear
CEM
[email protected]
800-753-2783 – toll free
757-625-5114 – fax
757-623-1700 ext. 2201 – Direct
I hope you enjoy the rest of
the FASTER conference!

similar documents