Meter Innovations Provide Analytics and Control (Morrice Blackwell)

Report
Badger Meter
Technology Solutions
BEACON AMA Managed
Utility Solution
Conservation Action Committee
April 17, 2014
® 2014 Badger Meter, Inc.
Presentation Agenda
• Aquacue and Badger Meter
• BEACON AMA Managed Utility Solution
–
–
–
–
–
Solutions Overview
Increased Visibility
Enhanced Customer Service
Focus on Water Management
Technology Future Proofing
• BEACON AMA Customer Testimonial Video
• BEACON AMA Software / Smart Phone
Demo
• Questions / Answers / Group Discussion
Aquacue and Badger Meter
Badger Meter Technology Solutions
Badger Meter and Aquacue
• Founded in 1905 and headquartered in
Milwaukee, Wisconsin, the core competency of
Badger Meter is flow measurement solutions.
• Badger Meter is the innovator of Advanced
Metering Analytics (AMA) in the water utility
industry. Using the power of interval data to
bring true efficiency and visibility to water
utilities.
• Aquacue of Los Gatos, CA was founded in
2009 by a group of Silicon Valley engineers
who were passionate about global and local
water issues and created products and
services to empower people to help solve the
world’s water crisis.
• Badger Meter purchased Aquacue in April of
2013 after recognizing the powerful direction
and momentum the Aquacue team built with its
unique web portal and cellular technology.
Aquacue’s accomplishments paralleled Badger
Meter’s vision of AMA.
BEACON AMA Managed
Utility Solution
Badger Meter Technology Solutions
BEACON AMA – Managed Utility
Solution
Advanced Metering Analytics
provides proactive intelligence
for optimal utility management
Powerful data tools provide
greater water usage visibility
to you and your customers
Our managed upgrade
program keeps you in step
with technology advancements
We provide the hosted software
platform, system maintenance and
software support and allow you to
focus on what you do best
BEACON AMA powered by ORION
Originally introduced in
2002 as a mobile AMR
system for Water and
Gas Utilities
Over 2,000 Utility
Customers with more
than 6.8 million
endpoints successfully
deployed
Badger
Meter
ORION
Field proven reliability
with less than a ¼ of
1% return rate
Fixed network, Cellular
and Migratable
endpoints offer utilities
even more options and
flexibility
BEACON AMA - How It Works
Cellular RF Link
ORION® Cellular
Endpoint
Cellular Network
Secure BEACON AMA
Hosted Software Suite
Internet
RF Link
ORION® Fixed Network
Endpoint
ENDPOINTS
ORION® Network
Gateway Transceiver
DATA COLLECTION
Utility Client
Computers
Consumer Smart
Phone
Portal
SYSTEM MANAGEMENT
Traditional Fixed Network vs Cellular
Network
• ORION Cellular technology represents the future
of water utility meter reading and has become the
closest thing to a universal network
• Water utilities can now deploy a cellular AMI
system as easily as an mobile AMR system with
no network to install or maintain – Worry-free
deployment
• Cellular AMI uses more reliable data network
protocol versus voice network
• Cellular operators are highly regulated to ensure
minimal outages and are normally one of the first
utilities to come back online
• Cellular operators have demonstrated rapid
restorations during natural disasters such as
hurricanes Sandy and Katrina
BEACON AMA Managed
Utility Solution
Increased Visibility
BEACON AMA – Managed Utility
Solution
Advanced Metering Analytics
provides proactive intelligence
for optimal utility management
Powerful data tools provide
greater water usage visibility
to you and your customers
Our managed upgrade
program keeps you in step
with technology advancements
We provide the hosted software
platform, system maintenance and
software support and allow you to
focus on what you do best
Increased Visibility
Evolution of AMR to AMA
AMR – Automated
Meter Reading
Mobile Meter
Reading
Provides
Efficient
Reading with
Monthly
Billing Data
AMI – Advanced
Metering
Infrastructure
Fixed
Network
Meter
Reading
Provides
Raw Daily or
Hourly Data
AMA – Advanced
Metering Analytics
Fixed
Network with
Powerful
Analytics
Software
Provides
Actionable
Proactive
Intelligence
What is AMA?
Advanced Metering Analytics
Organization
of Data into
useful
Information
Practical
Proactive
Functional
Solutions to Approach to Integration of
Utility
Utility
Utility
Operations Management Information
© 2014 Badger Meter, Inc.
15
Increased Visibility thru Analytics
• Advanced Metering
Analytics provides true
understanding of utility
operations
• You define system
exceptions and BEACON
AMA Software tells you
when action is needed
• Analytics are easy to set up
and provide proactive
intelligence, which drives
better business decision
making through notifications
via email, SMS or the
system dashboard
Advanced Metering Analytics in Action
Select & Define
System Exceptions
with the simple
Analytics Configurator
Define Accounts to
Monitor for Defined
Exception
Define Who, How, How
Often, and Action to
take when alerted of
Exception (Email,
SMS, or Dashboard)
Improved Utility
Management
Actionable Business
Decisions from
Proactive Intelligence
Continual System
Monitoring of Interval
Data
Providing Advanced Metering Analytics
Select & Define
System Exceptions
with the simple
Analytics
Configurator
Define Accounts to
Monitor for Defined
Exception
Consumption over 25%
of average usage
Commercial Meters with
Irrigation
Continual System
Monitoring of Interval
Data
Define Who, How,
How Often, and Action
to take when alerted
of Exception (Email,
SMS, or Dashboard)
BEACON AMA
automatically monitors
data and notifies per
your instructions
Email Meter Supervisor
immediately to setup
work order for
investigation
Actionable Business
Decisions from
Proactive Intelligence
Improved Utility
Management
Assign Field Technician
to investigate
Stuck Irrigation Valve
Resource Management – Proactive
System Analytics
•
Eliminates the need to run a
variety of reports to monitor
exception conditions
– Metering-Based Configurations
• Hourly / Daily Consumption
• Consumption Percentages
• Exceptions (Continual Usage
Leaks, Cut-Wire Tamper, No
Usage, Reverse Flow, Encoder
Error, Water Main Leaks)
• Inactive Account Usage
– Notification by System
Dashboard, E-mail or SMS
BEACON AMA Managed
Utility Solution
Enhanced Customer Service
BEACON AMA – Managed Utility
Solution
Advanced Metering Analytics
provides proactive intelligence
for optimal utility management
Powerful data tools provide
greater water usage visibility
to you and your customers
Our managed upgrade
program keeps you in step
with technology advancements
We provide the hosted software
platform, system maintenance and
software support and allow you to
focus on what you do best
Enhanced Customer Service
• Today, innovative customer
engagement is the key to
providing a revolutionary
customer service
experience
• Empowering the consumer
to understand and control
their own water usage
– Builds a better relationship
with the customer
– Educates them on ways to
take ownership and
responsibility of their usage
Customer Service – Analytics-based
Billing Dispute Resolution
• Analyze customer’s
consumption profile
over selected time
periods
• Vary interval from
hourly to annually
• Historical Average,
Temperature and
Precipitation
Overlays
• Provides complete
proof-source to
show actual usage
Customer Service – Consumer
Engagement – EyeOnWater Product
Suite
• EyeOnWater Consumer
Engagement Website
• EyeOnWater App brings
the power of EyeOnWater
Online to the user’s
iPhone or Android device
• EyeOnWater eSummary is
the delivery of usage
reports right to the
consumer’s e-mail inbox.
• EyeOnWater Summary is
a paper report option
delivered with the water bill
BEACON AMA Managed
Utility Solution
Focus on Water Management
BEACON AMA – Managed Utility
Solution
Advanced Metering Analytics
provides proactive intelligence
for optimal utility management
Powerful data tools provide
greater water usage visibility
to you and your customers
Our managed upgrade
program keeps you in step
with technology advancements
We provide the hosted software
platform, system maintenance and
software support and allow you to
focus on what you do best
Focus on Utility Core Competencies
• Built-in infrastructure management
services, eliminate maintenance and
technology concerns, allowing you to
focus on what you do best – efficiently
delivering high quality water to your
customers.
– AMI Network Support: Proactive network
monitoring, management and maintenance
– IT Support: Secure hosted software solution
with daily backups, automatic updates and
24/7 technical support
– Scalable: Our managed hosting can scale
(over time or on demand) as you need it
• No need to purchase server equipment for full
system deployment for multi-year deployment
• Consumer website high traffic needs (billing
time)
“Most people
have no idea of
the giant capacity
we can
immediately
command when
we focus all of
our resources on
mastering a
single area of our
lives.” Motivational
Speaker Tony
Robbins
BEACON AMA Managed
Utility Solution
Endpoint, Hardware and Software
Future Proofing
BEACON AMA – Managed Utility
Solution
Advanced Metering Analytics
provides proactive intelligence
for optimal utility management
Powerful data tools provide
greater water usage visibility
to you and your customers
Our managed upgrade
program keeps you in step
with technology advancements
We provide the hosted software
platform, system maintenance and
software support and allow you to
focus on what you do best
Future-Proof Technology
• Is 20 years really the best lifecycle for
your important metering technology?
• What is the rate of technology change
today?
• A scientific study done in 2012 by The
Emerging Future Group titled,
“Estimating the Speed of Exponential
Technological Advancement” states
that the rate of technology change
today is driving toward an exponential
upward trend over the coming years
Technology Advancement in Ten Years
Source: “Estimating the Speed of Exponential Technological Advancement” by The Emerging Future Group, LLC © 2012
Future-Proof Technology – 20 Years of
Technology Innovation
1994
• Bulky Bag Cell Phones
• Unreliable
• Single Purpose and Expensive
2004
• Pocket Sized Cellular Phones
• Improved Reliability and Portability
• Added Personal Contacts and Calendar
2014
• Smart Phones
• Proven Reliability and Right-sized
• Apps are Part of our Everyday Life
Future-Proof Technology
• Badger Meter will provide
new endpoints with the
latest communication
technology after ten years,
upon renewal of the second
ten-year service contract
• Gateway / Data Collectors
to be replaced by Badger
Meter twice over the life of a
20-year system
• Software updates and
upgrades included
BEACON AMA Managed
Utility Solution
Solution Summary
Badger Meter’s Unique Solution
Managed Benefits vs Traditional Purchase
•
•
•
•
•
Protects against technology obsolescence through
managed upgrades
Reduces upfront expense (Data Collectors,
network installation, servers, software)
Minimizes reoccurring expenses (Server
upgrades, software maintenance, IT support)
Allows utility to focus on delivering quality water to
their customers
Complete Managed Solution – Badger Meter
ensures health of your investment – software and
hardware
– Other competitors are scrambling to offer cellular
network technology combined with a managed
solution
•
Increases customer service through full suite of
consumer engagement tools (Portal, Apps and
eSummary)
BEACON AMA Managed
Utility Solution
Case Studies
AMA Customer Success Stories
Do we have irrigation leaks in our parks?
• When leaks don’t rise to the
surface, a “small” leak in a
3-inch pipe can waste a lot
of water. A 3.6 gal/min leak
loses 5,000 gal/day
(1.8M/year).
• Real-time use information
reporting revealed a 3.6
gal/min leak at a city park
and alerted the park staff to
repair the pipe and stop the
leak.
AMA Customer Success Stories
How much does a pebble cost?
•
•
•
•
Stuck Irrigation valves cause a
whole lot of water waste. Pebbles
get lodged in the water valve
causing it to leak.
So how much did one of these
leaks cost a commercial customer
of the City of Palo Alto, CA?
The example on the right is from
Stanford Shopping Center where
an irrigation water leak went
unnoticed for 11-days costing
thousands of dollars and lots of
waste before it was fixed.
AMA makes water and leaks
visible enabling you to fix the
problem on day one.
Cost of one stuck sprinkler
Irrigation water rate/100 CF
Column1
$7.90
Leak started
8/24/2012 20:00
Leak ended
9/5/2012 9:00
# hours leaked
Av. rate of gallons leaked/hour
Total gallons leaked
Total leaked in 100 CF
Cost of leak
277h
950
263,150
352
$2,779
AMA Customer Success Stories
How do I know if I’ve got an irrigation emergency at home
when I’m travelling?
• Consumers can conveniently
monitor consumption when
they are away from home
through the use of the smart
phone tool or consumer
website.
• Continuous usage notifications
can be sent to the consumer’s
phone or desktop.
• Smart Phone App has a handy
away mode that will notify of
any usage.
AMA Customer Success Stories
Why is one student residence hall using twice as much
water as other halls?
• During a student
residence hall water
savings competition
powered by a AMA
software monitoring
system, 5 toilets in one
hall were leaking a
total of 150 gal/hour.
• The leaks were
identified and fixed in 7
days.
• Estimated savings of
over 1 million gallons
of water/year.
Estimated annual cost of
150/gal/hour leak
Gallons of water leaked
1,314,0
00
Cost of 150 gal/hour leak
($5.75 / 1K for water & $7,556
wastewater)
Cost of AMA equipment $980
Estimated Annual Savings $6,576
BEACON AMA Managed
Utility Solution
Software / Smartphone Demonstration
BEACON AMA Software Solution
Demonstration
BEACON At a Glance
Dashboard
•
•
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•
•
•
•
•
•
•
Dashboard Configuration
System Health
Flow Health
Billing Reads
Favorites
Top Accounts By Usage
What’s New
Technical Support
System Help
Account Search
BEACON System Monitor
•
•
•
•
•
Account Filtering
Consumption Analytics
Google Mapping
Account Cards
System Analytics
BEACON AMA Consumer
Portal
• Consumer Consumption Analysis
• Consumer Alert Setup
EYEONWATER Smart
Phone App
•
•
•
•
System Usage
Consumption Analysis
User Profile
Utility Information
42
BEACON AMA Managed
Utility Solution
BEACON Case Studies / Testimonials
BEACON AMA Software Solution
Demonstration
44
Questions / Answers / Discussion
Copyright © 2014 Badger Meter, Inc.
All rights reserved, all data subject to change without notice. No part of this presentation
may be used or reproduced in any form or by any means, without prior written permission of
the publisher.

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