RescueNet Billing Today

Tips and Tricks of RescueNet Billing
Tips and Tricks of RescueNet Billing
Who am I?
Michael A. Rivera
Implementation Specialist
This session will cover:
 Editing Customer Information
 Call Taking Options and Features
 Customer Service
 Workflow & RescueNet Billing Today
 Helpful Shortcuts & Tips
Edit Customer
all orName
part of
on New
Y (last name,
first name) and hit the Tab key.
Highlight the Customer you wish to edit and click Edit or <Alt> E.
- OR -
Patient Demographics
Once a customer has been selected, the Modify Customer screen can be
accessed by clicking the Modify Customer button or selecting <alt> Y
Adding Payors
Edit Customer
Click Add or <Alt> A
Edit Customer
Adding Payors
If a payor provides more than one type of coverage,
select the type that the payor bases its payments on
most of the time.
Accept Assignment does not necessarily mean
same not
as being a Participating Provider.
Denotes the relationship of the
Deceased Patients
• Ends all Standing orders for the Patient
• Doesn’t allow Dispatch to choose Patient for
Dates of Service after the deceased date
• Patient Invoices and collection letters are
addressed to “The Estate of”
• Won’t require Signature Source for Patient
Deceased Patients
Check the Show all button to see deceased Customers
Permanent Address
• Patient Mailing Address such as a P.O.
Box or the place where they receive
their mail.
• Free text section for International
• Patient Residence should be the
physical location the patient can be
picked up from.
Change Customer
To change the customer associated with a
trip press <ctrl> H or Trip > Call Taking >
Change Customer
If the patient already exists in your database,
they will be displayed. Otherwise they can be
added by clicking New.
Change Primary Payor
This is typically done in cases where the wrong Payor
was billed initially.
Trip > Call Taking > Change Primary Payor
This is the Current Payor.
is the Primary
Resetting the Primary
will: Payor.
• Reverse Contractual Allowances
• Reset the trips status to Pending
Change Schedule & Event
To change the Schedule, Event and/or Next Event Date
while editing a trip in Call Taking:
• F2
• Trip >Call Taking > Change Schedule & Event
• Double-click in the magnified area above
Edit Billing Messages
Trip > Call Taking > Edit Billing Messages
Create Trip from Last Leg
When multi-legged trips need to billed as separate claims, use the
Create Trip from Last Leg feature.
Highlight the last leg of the trip then go to Trip > Call Taking > Create
Trip from Last Leg or hit <Ctrl> L.
The trip has been split into two ‘A’ legs.
Merge Trip into Other Trip
 Trip>Call Taking> Merge Trip into Other Trip
 Used to create a Roundtrip from two “A” Legs
Re-Mark as Billed
 Used to re-mark a trip as billed where the
status was changed back to Pending
Verification or Verified.
 Changing Primary Payor will change the status
on the trip.
Time Payment
Put the Patient on your Time Payment Schedule
Select the minimum amount the patient
will pay each month
Time Payment
The account will default if the patient pays less
than the contract amount.
Printing a PCS
 Trip>Print PCS or Print Preview PCS
 Treating or Referring Physician from Tab 2Medical will populate on PCS
 You can track when the PCS was received
and how long the PCS is good for
 If you have Professional Reports you can
print a report for any PCS indicated on a
trip that will expire the next month.
PCS Expiration Report
This Report is available only if you have the
Professional Reporting Package
PCS History
 Allows you to see all PCS information on file
for patient.
 Will show up to 50 entries by default
 Enables you to copy PCS information to the
current trip.
 Right click on PCS on Tab 2
PCS History
 <Ctrl> + W
 Workflow should be used as your first tool for
Claim follow-up
 Workflow can also be used as a management
tool to gauge productivity
 Workflow is meant to be Worked so your
revenue Flows!
Defining a Workflow filter
Select the Define Button or use <Alt> + D
Defining a Workflow filter
Keep it Simple; decide what type of trips you are
looking for and limit specific selectors.
Remember: You don’t have to fill everything out!
Defining a Workflow filter
 Select Your Billing Statuses
Three Billing Statuses:
Defining a Workflow filter
Don’t forget to check the boxes at the bottom
Will add filter to your RescueNet Billing Today
Check this box if all user will share this filter
Verify vs. Auto-Verify
Verify allows you to verify the currently selected trip
When Auto-Verify is selected, RescueNet
will try to verify every trip currently in the filter.
RescueNet Billing Today <F12>
 Summarize the Billing Filters you need to see
 Gives you a good idea of not only what work
you have for the day but where you are
currently in your follow-up
RescueNet Billing Today <F12>
Use to update filters through out day
Selecting “Totals” shows total numbers of trips and dollars
RescueNet Billing today
Selecting “Charts” displays the same data in a “chart” format
Search RescueNet for Payors, Facilities,
Crew Members, Doctors, Post and System Users
Edit>Rolodex or <Alt> V then R
Trip Inquiry <F3>
 <Ctrl> F3
 Referred to as the “BlueMan”
 Allows you to quickly find all trips for the
patient as well as the current total balance for
the patient.
Trip Inquiry
Find Customer <Ctrl + R>
 Search for a patient by name, Social Security
number, the ID assigned by you or by the
Payor and policy number.
Find Trip <F5>
Search for a Trip using several selectors
Last Recalled Trips
Recalls the last 10 trips viewed
Will only recall the last 10 trips viewed
from an active session. If you log out,
RescueNet can not recall trips from the
previous session.
Print Receipt
 You can print a receipt for a patient
 Can be printed at the time of posting or at a
later date
 Trip>Call Taking> Print Receipt
Do Not Auto-Close
Use to print a copy of billing form
Window Sort Options
 <Alt> + W
 Allows you to sort the open modules
Save Settings Now
 Desktop>Save Settings Now
 Once you have set the order of your modules
and columns, save it so that the next time you
login you will not have to order the modules
 *AutoSave on Exit should not normally be used
Helpful Shortcuts
Helpful Shortcuts
Helpful ShortCuts
Tips and Tricks of RescueNet Billing

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