Welcome to CMI Familiarisation Day www.managers.org.uk/qualifications Welcome and Overview • Overview and how we work • Support available to centres and students • Using our resources – Management Direct • Our Qualification portfolio • Quality Assurance and compliance • Our approval process • Approval workshop & final Q&A • Close please ask questions at any time Our Vision ...better led and better managed organisations and Mission increasing the number and standard of professionally qualified managers and leaders Outcome improved personal and corporate performance, national productivity and social well being We are... the only chartered professional body dedicated to raising standards of management and leadership across all sectors of UK commerce and industry. By setting professional management standards – built into our qualifications, membership and content – we recognise individual capability and give employers confidence in their managers’ performance. Our Values and Brand Personality Passionate Practical We want people to engage with us because we are passionate about making a difference about the quality of managers and leaders Our accumulated knowledge and experience makes us quick to respond by dealing with things smartly, sensibly and in a way which is grounded in the real world Progressive Professional We look forward and believe that things can be done better High standards authoritative and credible, accountable and ethical adhering to our code of conduct and practice Our Internal Structure Customer Insight & Influencing Customer Engagement Service Delivery Finance & Corporate Services 2 out of 5 managers are not up to scratch Effective Managers & Leaders • Build Business • Attract and Retain Talent • Boosts Management & Team Performance & Delivers ROI • Creates Well-Being MLD Builds Business Organisational performance People performance Three Megatrends Will Help The three management megatrends that will help you become a better manager: 1. From exclusive to inclusive 2. From controlling to coaching 3. From competitive to collaborative CMI - Products/Markets Accreditation Membership *Employers *Learning organisations *Partners *Individuals Content Training and consultancy Supporting You to Achieve Our team are here to help you get the most from CMI • Your Quality Manager – compliance and quality assurance • Your supporting Quality Team moderation • Your Customer Service team first contact incl. registrations, certification, marketing and system/process support • Your Markers and Moderators via our Hub system • Invited to events including Training and Development Days • Regular updates of news and any changes and sharing good practice CMI Support for Centres and Their Learners Main Elements of the Support Offer 1. Benefits of CMI membership, particularly ManagementDirect ̶ available to nominated Centre staff (of which you can nominate six per centre) ̶ available to your students who are studying a CMI qualification Main Elements of the Support Offer 2. Option to purchase CMI learning materials ̶ Pathways print and PDF ̶ E-learning ̶ Group learning toolkits Benefits of Membership Membership of CMI pays for itself many times over, not only in monetary terms but also the incalculable effect it has on your career – • Increase your marketability Membership of the CMI says more about your professional standing and ability than qualifications alone – and gives you the recognition that comes with letters after your name and the opportunity to become a Chartered Manager. • Perform better Offering a wide range of practical professional resources, CMI membership will not only enhance your employability, but help take your professional practice to the next level and beyond. • Access professional networks The CMI gives you plenty of networking opportunities, face-to-face at our frequent local and national events, in online forums and through our professional networks Benefits of Membership • Professional recognition - Postnominals, qualifications, Chartered Manager • Magazines - Professional Manager and Management Today* • Regular communications - Keeping you up to date with the latest management news and thinking • Information Services - ManagementDirect, Content helpline, CMI Library • Professional development - CPD, Career support, Find a job, Redundancy support *Professional Manager is supplied in electronic format for some types of membership. Affiliate members must pay an additional fee if they wish to receive Management Today Benefits of Membership • Practical tools - Legal helpline, BusinessHR, PI insurance • Networking opportunities - National, regional & branch events, plus online networking and social media • Opportunity to be a Chartered Manager via a range of routes including through completion of specific CMI qualifications • Benefits available during studies and can be continued as an invaluable asset to boost career progression ManagementDirect Key benefits for Centres and your students • Resources for both teaching and learning • High quality information – it isn’t trying to sell you anything • Resources to suit all learning styles - Multimedia: videos, podcasts, e-learning - Documents: checklists, document outlines, management models - Library resources: books, journal articles • Demonstrable value: other managers are using these resources! - 112,000+ checklists downloaded in the last 12 months • CMI Library – the book you need posted to you the same day free of charge • Direct access to other CMI services, e.g. CPD, Content helpline, CMI library Content Helpline Key benefits • An experienced researcher, available to help you 9.00am 5.00pm Monday to Friday on the phone or 24/7 via the website/email • Quality of response – our researchers have in excess of 60 years experience between them of identifying the best information on M&L, whether from CMI’s own resources or from the wider web • Speed of response – within one working day and usually the same day. Continuing Professional Development (CPD) Key benefits • We record the CPD you do with CMI so that you don’t have to. - You can then focus on the most important aspect of CPD – the learning outcomes and impact at work • Self assessment tests to identify your development needs against the National Occupational Standards for Management and Leadership • Easy to produce activity reports to use at appraisals, to show potential employers, to support study or as personal learning log • Can support studying members with units relating to personal development Career Support Key benefits There are over 1,000 websites advertising vacancies in the UK. Where do I start looking? • ‘Find a Job’ - Immediate access to over 200,000 vacancies nationwide • Represents about 1 in 3 of all jobs advertised online • Easy to use search engine enables you to find jobs near you • Option to upload CVs for employers to browse Legal Helpline 01536 207400 Key benefits • Confidential callback within an hour from an advisor specialising in the field of law you require • All advisors are qualified lawyers with at least 5 years experience • Covers most areas of UK law (excludes commercial property and immigration issues) • Would cost £35 a call to access independently – free of charge to members BusinessHR • Practical tools, templates and guidance • Monthly e-newsletter on legislative changes • Free “HR Audit” to assess risk • Ideal benefit for SMEs – would cost £360 to buy independently – free of charge to members CMI Community & Social Media • CMI community features include: ̶ Discussion forums ̶ Professional Networks ̶ Branch networks at http://www.managers.org.uk/CMIacrosstheUK • You can also find us at: www.linkedin.com/companies/chartered-management-institute http://twitter.com/cmi_managers www.facebook.com/bettermanagers www.youtube.com//user/cmimanagers CMI Learning Materials • Strategic aim is to support Institute qualifications with comprehensive learning materials where commercially feasible • Multiple formats: - Print workbooks - PDF licences (for own printing) - Interactive e-learning - Group Learning Toolkits • Flexible buying options • Intended to support blended learning delivery • ManagementDirect and other membership services • Research-informed development - Centre users (e.g. Level 7 research, regular questionnaires) - L&D market generally Core Management and Leadership Qualifications - What’s Available? Level 3 Level 5 Level 7 Print PDF * * * * * * (not VLE) Group Learning Toolkits * Print Workbooks • Coverage of learning outcomes • Clear and accessible format to encourage selfdevelopment • Reflective activities • Scenario-based activities • Self-assessment tests • Tutor Guide • Student Guide • Extracts available to inspect on website PDF Licences • Annually renewable licence • Enables printing of own co-branded versions (Centre and/or client logos) • Permits combination with own materials • May provide flexibility and cost advantage • Permits load into secure LMS/VLE (not L7) • Pricing by user band Group Learning Toolkits • Plans and resources to support group learning activities and blended learning for CMI qualifications, including: - Guidance on Group induction and pre-workshop activities and reading - A full outline for a one-day workshop programme - A set of customisable Powerpoint slides for use in the workshop - Handouts and reflective exercises for use both in the workshop and beyond - In total, around 50 pages of PDF content and 30-40 Powerpoint slides plus guidance on customisation (adding your own logo) • Initially available for all 16 units of the Level 5: Management and Leadership • High value content assets specifically created to meet the learning outcomes of CMI qualifications (rather than being generic materials) • Tried and tested with CMI’s own employer clients having received high client and learner satisfaction ratings Group Learning Toolkits Professionalising Management Works Chartered Manager • Gives independent recognition of management skills: “Chartered Manager broadens the perspective of our managers, many of whom are highly skilled in a technical occupation. It helps us offer them career development across a range of roles and lets them know that the business values them and is investing in them” Stuart Godden, Engineering and Commissioning Director of BAE Systems Maritime – Submarines • One of the top three most effective ways to develop abilities • Demonstrates commitment to professional development & helps retain talent • Pays Out: Chartered managers deliver an average of £362K to their organisations! For More Information.... For more information on the resources available to centres, how to promote your centre, and Chartered Manager status, please contact your Account Manager. Qualifications and Standards CMI Qualifications Portfolio CMI Qualifications Portfolio and Frameworks Qualification Credit Framework Scottish Credit Qualification Framework (SCQF) European Qualification Framework & National Framework of qualifications for Ireland CMI Qualifications Portfolio and Qualification Sizes CMI Qualifications Development Cycle CMI Qualifications Development and Review Cycle CMI will give centres a 12 month transition from an old qualification ending and the new starting Qualifications Target Market Aspiring Manager Junior Manager QCF SCQF Level 2 Level 5 Level 3 Level 4 Level 6 Middle Manager Level 5 Level 6 Level 8 Senior Manager Level 7 Level 8 Level 10 CMI – Optional Units Resource Planning Improving Team Performance Corporate Social Responsibility CMI Extended Diplomas Flexibility in the Optional Units Management & Leadership Qualifications (NVQ) CMI offers NVQ qualifications. These these qualifications were developed with CfA (Council for Administration). The qualifications are based on the National Occupational Standards in Management and Leadership. • • • • Level 2 NVQ Certificate in Team Leading Level 3 NVQ Certificate in Management Level 5 NVQ Diploma in Management Level 7 NVQ Diploma in Management Management & Leadership Apprenticeship Level 2 Competence Qualification CMI Level 2 NVQ Certificate in Team Leading Employee Personal Rights Learning Knowledge Qualification And CMI Level 2 Certificate in Team Leading Responsibilities and Thinking Skills Key Skills Functional Skills Or Level 1 Key Skill in English/Communication Level 1 Key Skill in Mathematics/Application of Number Level 1 Key Skill in ICT Level 1 Functional Skill in English/Communication Level 1 Functional Skill in Mathematics/Application of Number Level 1 Functional Skill in ICT Guided Learning Hours The total on- and off-the-job GLH for the framework is 535 hours The total off-the-job GLH is 260 hours (49% of total GLH) for the framework, which takes an average of 12 months to complete Specialist Qualifications CMI Marking Service • Ensures CMI endorsement • Team of qualified markers • Six week service level • £30 per assignment CMI Quality Assurance CMI Approved Centre Contacts Each CMI Approved Centre will have the following dedicated contacts: Account Manager Advises on: CMI products & services Quality Manager Customer Data Administrator Advises on: Registrations & Routine enquiries Monitors centre and advises on: Teaching, Learning & Assessment The Quality Assurance Process The role of the Approved Centre is to ensure: • That all administration and assurance processes are to a quality standard • All information received is communicated to the relevant people • Marketing and promotion of CMI qualifications • Training of Centre staff • Advise CMI of any changes to Centre staff CMI Approved Centre Roles Assessor Deliverer/Lecturer/Tutor Programme Director Internal Verifier Administrator The Quality Assurance Process The Programme Director must: • Oversee the delivery, assessment and internal verification of CMI qualifications • Ensure quality assurance to CMI requirements • Be the main point of contact for the Centre • Keep all centre staff informed of any CMI updates The Quality Assurance Process The Deliverers/Lecturers/Tutors must be: • Qualified teachers or hold a CMI approved teaching qualification • Qualified to the level they are delivering to or above • Occupationally competent to teach the unit they are delivering • Familiar with CMI units and qualifications • Actively maintaining their occupational competence The Quality Assurance Process The Assessor must be: • Qualified And ensure:• They are occupationally competent to assess in the subject they are assessing • Familiar with CMI units and qualifications • Actively maintaining their occupational competence • Qualified to the level they are delivering to or above The Quality Assurance Process The Internal Verifier must: • Hold Verification qualifications And ensure:• The assessment is valid and consistent • Consistent monitoring and sampling of assessment • Accurate records of assessment and verification are kept • Qualified to the level they are delivering to or above CMI Quality Assurance The role of an Awarding Body is to ensure: • Units and qualifications meet regulatory requirements • The delivery and assessment of its qualifications are compliant with conditions • CMI approved centres are meeting CMI requirements CMI Quality Assurance (1) The role of a Quality Manager is to ensure: • The quality and consistency of CMI qualifications • The centre are meeting the regulatory bodies quality and monitoring requirements • Approving Centre Staff • If standards fall below CMI requirements an action plan will be issued and a deadline agreed CMI Quality Assurance (2) The Quality Manager will: • Be your main point of contact • Visit your centre at least once a year • Conduct an on-site audit using standardised pro formas • Create an action plan for your centre • Advise on Teaching, Learning and Assessment • Work with you to ensure compliance with Awarding Body requirements CMI Quality Assurance Team Quality Manager Lead Moderator Moderator Marker Marking Process: Internally Marked/ IV’d by Centre & Moderated by CMI Centre selects optional units in PAR Centre adds cohort ready to upload assessment for moderation Centre uploads assessment brief, IV feedback, learner assesment and assessor feedback Moderator is alerted that assessment has been uploaded for moderation Moderator reviews documents and either agrees or disagrees with Centre marking If agreed, Centre is alerted that assessment has been moderated and results are signed off on PAR If disagreed, Centre is alerted that assessment has been moderated and disagreed. Centre addresses issues based on Moderator feedback Marking Process Externally Set and Externally Marked by CMI CMI Approved Centre sends assignment to be marked externally Assignment sent from CMI to Regional Marker for assessment Marker assesses assignment and sends to Lead Moderator for moderation Results returned to CMI Results returned to Centre via email to Centre Contact Results updated internally. Certificate printed and posted as required Workshop – BDMs & QMs Centre Support Documentation All CMI Approved Centres have access to the following support documents: • • • • • • CMI Approved Centre Handbook Assignment Briefs Assessor Templates IV Templates HUB Guidance for each process Learner Authenticity Statements CMI Approved Centre Handbook • http://www.managers.org.uk/sites/default/files/u47529/C MI%20Approved%20Centre%20Handbook%20V5.pdf • This handbook gives guidance to help you to develop your centre and helps to ensure that you are complying with the requirements of both CMI and the regulatory bodies • It provides useful links to forms and policies on our website to support your centre • CMI contact details • We recommend that you refer to this manual regularly as many of our common queries are answered within it On-line Approval Process Sections 3 – 8 to be Completed • Web based system – “The HUB” • Allocated CMI Quality Manager to provide guidance • Complimentary membership whilst completing the approval process • Supported by Customer Data Administrator – technical queries • Guidance notes Menus Confirmation of Approval • Email confirming approval agreed, followed by: • Letter and declaration of approval • Partnership agreement • Group membership form • Invoice • Centre plaque Approval Headings 1. Introduction and Guidance 2. Centre Details – please check for accuracy 3. Centre Management and Quality Assurance Systems 4. Centre Staff and Resources 5. Equality, Diversity, Health and Safety Related Policies 6. Learner Support 7. Programme, Assessment and Verification Plans 8. Staff Details and CV’s Q&A Thank You and Welcome to CMI!