AT&T Mobility Solution Presentation

Report
FISPA Annual Conference
Atlanta, Georgia
AT&T Mobility - Fred Roper & Mark Pearce
July, 2013
© 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
AT&T Mobility Account team
Rob Dapkiewicz
Vice President –
AT&T Wholesale Solutions
Rick Chapes
Director of Sales
AT&T - Wholesale Solutions / ISP
Chris Vicens
Sales Manager
561-281-4236
cv1279@att.com
Lisa Whiteside
Director of Sales
AT&T Mobility / Wholesale Solutions
Mark Pearce
Mobility Applications Consultant
925-314-6877
mp663g@att.com
Fred Roper
Strategic Account Manager
925-548-4451
Fred.roper@att.com
Ken Fichter
Strategic Account Manager
916-765-0604
kf5048@att.com
2
This document is not an offer, commitment, representation or warranty by AT&T and is subject to change.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
Sivam Namasivayam
System Engineer
(510) 303-5364
SN3621@att.com
AT&T Mobility Resources Guide
National Business Ordering
888-444-4410
Monday – Friday (7 AM to 7 PM Central Time)
National Business Services/Select Care (NBS)
Voice Support - 800-999-5445
Monday – Friday - (8:30 AM to 8:30 PM Eastern Time)
NBS - International Wireless Care
800-335-4685 from domestic location or 916-843-4685 from
International location
Authorized Order Placers can call to order new service, process upgrades, migrate
their service, order accessories, check the status of their orders, as well as process
returns or exchange on their equipment (ordered within 30 days).
National Business Services provides specialized business care services to support the
wireless management needs of program administrators (Telecom Managers and Key
Contacts). Contact NBS Voice Support for rate plan changes, address changes,
upgrades, billing questions, account splits/consolidations, suspend/cancel, basic
WIN support, problem resolution.
International Wireless Care provides 24x7 support. Provides voice and data technical
assistance to international roaming customers.
24 Hours a Day, 7 Days a Week
Premier Support Center
(866) 499-8008
Mon-Fri 8:00 am to 8:00 pm
Business End User Care
800-331-0500 or
611 from a wireless phone
24 Hours a Day, 7 Days a Week
Change of Financial Responsibility
888-444-4410, option #2, option #5
Monday – Friday (7 AM to 7 PM Central Time)
Premier Web Technical Issues/ Web site issues. The Wireless Management Center
has a comprehensive set of web based management tools designed to increase
productivity, enable controls and manage wireless costs.
Business End User Care supports business end users. Our knowledgeable BEUC
Representatives provide customized service and have access to your company's
profile - including AT&T Mobility programs, pricing, and offers specific to your
company. BEUC can assist with service and/or account level changes, billing
inquiries, technical support, equipment orders, and overall wireless information.
The Change of Financial Responsibility team supports requests from Nationally
Contracted Customers who need to change financial responsibility from corporate
liability to employee liability. Company must submit permission in advance for
release of wireless number.
Warranty Exchange:
Warranty Exchanges after 30 days
This document is not an offer, commitment, representation or warranty by AT&T and is subject to change.
(800)
801-1101
3
©2010
© 2013AT&T
AT&TIntellectual
Intellectual
Property.
Property.
All rights
All rights
reserved.
reserved.
AT&TAT&T
and the
andAT&T
the AT&T
logo are
logo
trademarks
are trademarks
of AT&TofIntellectual
AT&T Intellectual Property.
Property.
FISPA - AT&T Program Overview
•
FISPA – master agreement
o
•
Member Companies – participation agreement
Benefits and Offers
o
Monthly service discounts (varies by product)
o
Applicable for voice, data & messaging products
o
Equipment discounts / free devices
o
Online portal for adds, moves, changes and billing
•
Members can select any Mobility product / service offering
•
Currently negotiating agreement with FISPA
•
M2M / WWAN
4
o
Separate agreement negotiated with each member company
o
M2M / WWAN – primary / fail over capabilities
This document is not an offer, commitment, representation or warranty by AT&T and is subject to change.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
AT&T Mobility Voice &
Data Rate Plan Overview
5
This document is not an offer, commitment, representation or warranty by AT&T and is subject to change.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
Mobile Share voice, text and data plans
Per Month
Mobile Share with
Unlimited Talk & Text
Smartphone
Basic / Feature Phone
Data Modem / MiFi
Tablet
# of Users
•
4 GB
6 GB
$40
+
$45
$30
$20
$10
10
$70
+
$40
$30
$20
$10
10
$90
+
$35
$30
$20
$10
10
10 GB
15 GB
20 GB
30GB
40GB
50GB
$300
+
$30
$30
$20
$10
15
$400
+
$30
$30
$20
$10
20
$500
+
$30
$30
$20
$10
25
$120
$160
$200
+
+
+
$30
$30
$30
$30
$30
$30
$20
$20
$20
$10
$10
$10
10
10
10
Additional data: $15 per GB
Flexible data plans to accommodate usage requirements
o
24 groups per account
•
Unlimited voice and text (SMS, MMS) included
•
Add features as needed to individual mobiles
o
6
1 GB
e.g., international roaming, ePTT, navigation
This document is not an offer, commitment, representation or warranty by AT&T and is subject to change.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
Mobile Share data plans
Per Month
Mobile Share - Data
Each Tablet
Each Laptop or USB
Connected Devices
# of Users
6 GB
10 GB
15 GB
20 GB
30GB
40GB
50GB
$30
$40
$60
$90
$110
$185
$260
$335
20
25
$10
$20
$10
10
10
10
15
10
10
Additional data: $15 per GB
•
Data only devices
•
Flexible data plans to accommodate usage requirements
o
•
24 shared groups per account
Add features as needed to individual mobiles
o
7
4 GB
e.g., international roaming
This document is not an offer, commitment, representation or warranty by AT&T and is subject to change.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
Pooled Voice Plans
MRC
Pooling
Fee
Included
Minutes
Nights/
Weekends
M2M
Overage
Charge
Business Pooled Nation $44.99
$44.99
n/a
450
Unlimited
Unlimited
0.25
Business Pooled Nation $64.99
$64.99
n/a
900
Unlimited
Unlimited
0.25
Business Pooled Nation $84.99
$84.99
n/a
1350
Unlimited
Unlimited
0.25
Business Pooled Nation $104.99
$104.99
n/a
2000
Unlimited
Unlimited
0.25
Business Pooled Nation $154.99
$154.99
n/a
4000
Unlimited
Unlimited
0.25
Business Pooled Nation $204.99
$204.99
n/a
6000
Unlimited
Unlimited
0.25
Rate Plan Name
•
•
Manage voice usage across the enterprise
o
Balance high usage with low usage
o
Eliminate domestic overages
Add features as needed to individual mobiles
o
8
e.g., international roaming; ePTT; messaging
This document is not an offer, commitment, representation or warranty by AT&T and is subject to change.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
Pooled Data Plans
Business Data Pooling Plans
Monthly
Charge
$
$
$
$
20.00
30.00
50.00
80.00
Pooled
Data
Allowance
Basic
Phone
300 MB
2GB
5GB
10GB
X
X
X
X
Tablet/iPad
X
X
X
X
X
X
•
Data only devices
•
Manage data usage across the enterprise
•
o
Balance high usage with low usage
o
Eliminate domestic overages
o
New – 10 GB data plan option
USB/Laptop/Netbook/
Notebook
Add features as needed to individual mobiles
o
9
Smartphone
e.g., international roaming
This document is not an offer, commitment, representation or warranty by AT&T and is subject to change.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
X
X
Individual Data Plans
Enterprise Smartphone Data Plans
MRC
Data Allowance
Overage
Discountable
DataPro Enterprise
DataPro Enterprise
DataPro Enterprise
$45
$50
$65
3GB
5GB
5GB
$10/GB
$10/GB
$10/GB
Y
Y
Y
Tablet Data Plans
MRC
Data Allowance
Overage
Discountable
AT&T DataConnect 250 MB
AT&T DataConnect 3GB
$14.99
$35
250 MB
3 GB
$14.99 / 250 MB
$10/GB
N
Y
AT&T DataConnect 5GB
$50
5 GB
$10/GB
Y
•
•
Options to accommodate all users
o
Smartphones, tablets, data modems
o
Tethering / Hotspot capabilities
Add features as needed to individual mobiles
o
10
e.g., international roaming
This document is not an offer, commitment, representation or warranty by AT&T and is subject to change.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
The AT&T 4G / LTE Network
Expanding, Evolving and Innovating…
Enabling You to Transform Your Business
This
This document
document is
is not
not an
an offer,
offer, commitment,
commitment, representation
representation or
or warranty
warranty by
by AT&T
AT&T and
and is
is subject
subject to
to change.
change.
© 2013
2013 AT&T
AT&T Intellectual
Intellectual Property.
Property. All
All rights
rights reserved.
reserved. AT&T
AT&T and
and the
the AT&T
AT&T logo
logo are
are trademarks
trademarks of
of AT&T
AT&T Intellectual
Intellectual Property.
Property.
©
Safe Harbor Statement
Cautionary Language Concerning
Forward-Looking Statements
Information set forth in this presentation contains financial estimates and other
forward-looking statements that are subject to risks and uncertainties, and actual
results might differ materially. A discussion of factors that may affect future results is
contained in AT&T’s filings with the Securities and Exchange Commission. AT&T
disclaims any obligation to update and revise statements contained in this
presentation based on new information or otherwise.
12
This document is not an offer, commitment, representation or warranty by AT&T and is subject to change.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
Mobile Device Evolution Driving Data Growth
More capable Smartphones means more engagement with devices
Legacy Mobile Devices
• Phone Calls
• Email
• Limited Web Browsing
Today’s Mobile Devices
•
•
•
•
Complex Applications
Streaming Video
Extension of Office PC
Smartphones, Branded Computing
Devices, and Emerging Devices
AT&T has experienced unprecedented mobile Internet
growth …
•
13
25,000% wireless data increase over last 5 years
This document is not an offer, commitment, representation or warranty by AT&T and is subject to change.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
Investing in Our Future…and Yours
Evolving the network to provide you the best mobile Internet experience
Investment
• >$98 billion invested in our wire line and wireless
networks over the past five years (2008-2012)
• In 2012, invested nearly $20 billion, including more than
160,000 wireless network improvements
• Expect to invest in the range of $21 billion in 2013
• In 2012, announced three year $14B investment plan
with Project Velocity IP (2013-2015)
14
This document is not an offer, commitment, representation or warranty by AT&T and is subject to change.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
The Nation’s Fastest 4G LTE Network
Dual-layered 4G technologies for the best overall broadband experience
Now Available
in 325 Markets
 AT&T 4G LTE reaches more than 200 million people*
-
More than double number of people covered in 2012 (vs. year-end 2011)
Expect to cover 300M people by year-end 2014
 4G network covers more than 292 million people
-
Nation’s largest 4G network
Virtually 100 percent of AT&T’s wireless network covered by HSPA+
Over 90 percent of mobile data traffic runs over enhanced backhaul
 Customers still have access to fast 4G speeds with HSPA+
when they go outside of a 4G LTE area
* Limited 4G LTE availability in select markets. 4G speeds are delivered by HSPA+ (with enhanced backhaul) or LTE, where available. Compatible device
and data plan required. LTE is a trademark of ETSI. Learn more at att.com/network.
15
This document is not an offer, commitment, representation or warranty by AT&T and is subject to change.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
LTE - Advanced
Advancing and Evolving the AT&T 4G Network
Higher peak data rates
More efficient use of spectrum
Carrier
Aggregation
Features
Increased number of simultaneously active
subscribers
Improved performance at the cell edge
AT&T plans to begin deployment of LTE-Advanced in 2013
16
This document is not an offer, commitment, representation or warranty by AT&T and is subject to change.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
Augmenting Your Wireless Access Experience
Providing you flexible network access methods for enhanced coverage
AT&T Wi-Fi
• Nation’s largest Wi-Fi network*
• Deployed Wi-Fi hotzones with expansion plans
AT&T Antenna Solutions
• Targeting locations that typically experience highvolume data usage with distributed antenna systems
• 30K – plus domestic Hotspots
*Largest based on branded and operated hotspots. Wi-Fi enabled device required
17
This document is not an offer, commitment, representation or warranty by AT&T and is subject to change.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
Final Thoughts
 Continuing investment
 Driving innovation
Meeting our
Customers’
Demands
 Advancing network enhancements
 Increasing quality
 Improving the end to end business experience
AT&T - The nation’s fastest 4G LTE network.
18
This document is not an offer, commitment, representation or warranty by AT&T and is subject to change.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
AT&T Mobile Applications
• M2M / WWAN
• Mobile Resource Management
• Business Messaging
• Enhanced Pushed to Talk (ePTT)
• Mobile Device Management
19
This document is not an offer, commitment, representation or warranty by AT&T and is subject to change.
© 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
Driving Innovation – Broadest Mobility Portfolio Available
Transforming your business by mobilizing your business processes
Machine to Machine
mHealth
Mobile Enterprise Management
Communications and Collaboration
Mobile Applications and Services
Mobile Marketing and Messaging
Mobile Professional Services
Critical Communications
Field Service Solutions
AT&T Foundry innovation centers - environments designed to foster collaboration and
improve project cycle time from idea to market by threefold
20
This document is not an offer, commitment, representation or warranty by AT&T and is subject to change.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
AT&T Mobile Application Alliance
Engagement Model
1
DevCentral
Certified
2
Joint Sales
& Marketing
• Third party
application
certified through
devCentral
• Joint sales and
marketing
engagements and
client support
• Minimum
requirement for
any sales and
marketing
engagement
• AT&T bills for
wireless services
• Certified network
compatible
devices.
3
• Third party bills for
application and/or
professional
services
• Formal co-sell
relationships
through IMAP
(alliances drive
AT&T activations)
4
VAR
Software + Device
+ Bill + Support
= Solution
• AT&T sells
end-to-end
managed
(often hosted)
solutions for
clients
• Vendor packages
the end-to-end
solution; acts as a
reseller of AT&T
services; works in
isolation from
AT&T channels
• AT&T may add
value to offer
• AT&T bills for
software / device
• AT&T provides tier
1 support
21
This document is not an offer, commitment, representation or warranty by AT&T and is subject to change.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
5
AT&T Network
Integration (NI)
• AT&T packages
applications, and
or professional
services in custom
bill.
• Supplier provides
solution to
customer.
Wireless WAN Connectivity Service:
Solutions to Meet Business Requirements
Challenges:
•
•
•
To get connectivity where and when needed
To maintain reliable network connectivity
To build a cost effective solution
Wireless WAN Connectivity provides:
•
•
•
•
•
•
Diverse, cost-effective backup for data applications
Good ISDN alternative for T1 backup
Quick deployment for new applications, remote
locations, or mobile workers
Consistent network connectivity
Primary connectivity for low-bandwidth / telemetry
applications
Devices to meet specific application needs
Backup WAN
(Primary Circuit Outage)
Primary WAN
(Temporary/Disaster Recovery)
Telemetry
(Industrial/Monitoring/ATM/Kiosk)
Mobile
(Public Safety/Transportation/Workgroups)
AT&T provides customers the benefit of integrated wireless and wire line
primary and backup connectivity solutions through a single provider.
Page
22
This document is not an offer, commitment, representation or warranty by AT&T and is subject to change.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
Wireless WAN
Cellular Connectivity to Corporate Resources and Applications
Backup WWAN Connection
Primary Connection
Backup Connection
Cellular Enabled Router
Primary
WAN
Standard Router
AT&T Mobility
Network
Primary WWAN Connection
AT&T Mobility
Network
1
Page
23
WWAN Router connects
remote devices to
cellular IP Network
2
Traffic is sent across highspeed cellular IP network
3
Remote locations connect
to host applications
This document is not an offer, commitment, representation or warranty by AT&T and is subject to change.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
Mobile Resource Management
Providing workforce management tools that enhance the productivity of
mobile workers.
Features of Mobile Solution:
• GPS tracking and reporting including
geofences and alerts
• Wireless forms with barcode capability
• Job dispatching
• Wireless timecards for individuals
and teams
• Signature and image capture for proof
of delivery
• GPS Navigation
• Automated reporting and safety alerts
Potential Benefits:
• Improve productivity by routing
workers appropriately or improving
workflows
Use intuitive web portal for access to
detailed location maps, tracking, alerts,
and both real time & historical reports.
24
TeleNav Track Premium includes mobile
forms for capturing information.
• Control costs by simplifying and
improving time and labor management
or by replacing paper-based processes
with customized wireless forms
• Show compliance and meet regulatory
needs
This document is not an offer, commitment, representation or warranty by AT&T and is subject to change.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
Business Messaging
Enhanced Enterprise Grade Messaging Platform
Features of Mobile Solutions:
• Delivery confirmation & longer msgs
• 24/7 Enterprise Technical Support
• 2-way group notification & response
• Use with all AT&T devices w/ SMS
• Connect via SNPP, WCTP, SMTP, TAP
Compatibile with a wide
range of applications,
devices and solutions
• Connect w/ VPN, frame relay or MPLS*
• Integrates easily with most applications
Potential Benefits:
xxx
25
• Enables large group notification
via SMS without spam controls
• Provides delivery confirmation
Price: $9.99 per user /month for unlimited
messages or $3.00 per user /month for basic
access (recipient pays for each message)*
This document is not an offer, commitment, representation or warranty by AT&T and is subject to change.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
AT&T Enhanced Push-To-Talk
Communicate Instantly with ePTT
Features of ePTT:
• Large contact lists - up to 1,000 contacts
• Group calling - up to 250 people
simultaneously with the push of a button
• Broad selection of smartphones, rugged
phones and specialty devices
• Talk and use productivity applications
simultaneously
• See who’s available to talk immediately
with AT&T Enhanced PTT’s presence status
indicators
• Supervisors can override PTT calls to
communicate important to their teams
Compatibile with a wide range of
applications, devices and solutions
• Access to AT&T’s 3G, 4G and 4G LTE
networks
• Use mobile applications, GPS or cameras
on your phones during PTT calls
Potential Benefits:
xxx
• Save time on calls
• Integrate with MRM and fleet solutions for
improved productivity
• Replace EOL iDen solution
26
This document is not an offer, commitment, representation or warranty by AT&T and is subject to change.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
Good for EnterpriseTM from AT&T
Good for EnterpriseTM from AT&T is a secure messaging and mobility device management
solution.
Good for Enterprise is applicable to all business segments
 Usually 50+ users, but there are no restrictions
 Average deployment is 500+ users
Vertical Markets that are a “Good” fit include:





Federal Government
Local/State Government
Healthcare
Education
Finance
(Good for Enterprise
Application)
Features for Mobile Solutions:
•
Good Mobile Messaging
•
Good Mobile Control
•
Good Mobile Access
Potential Benefits:
•
Secure device management through
portal or web console
•
Overcome security concerns with Good
Technology’s “Containerization” to keep
enterprise data separate from personal
data
•
Helps companies integrate various
devices into the corporate space to
reduce IT breaches and increase
productivity
Price:
Good for Enterprise can be used on handheld devices and tablets with a• Pricing is based software server
variety of OS’s including iOS, Android, Symbian, and Windows Mobile 6.5 purchase, tiered Client Access Licenses
This document is not an offer, commitment, representation or warranty by AT&T and is subject to change.
27
needed, and related Support Options
© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
chosen
AT&T Enterprise Mobile Device Management
– Mobile Iron
Making Smartphones Enterprise Ready
Features for Mobile Solutions:
Application
Management
Security
Management
Remote
Management
•
Multi-OS, multi-carrier device
management
•
Advanced Security
•
Remote Control
•
Provision, configure and troubleshoot
with minimal user interruption
Potential Benefits:
Expense
Management
Enterprise
Management
Loss & Theft
Management
•
Get smartphone operations under control
•
Protects sensitive corporate data on
smartphone devices
•
Monitors and prevents unauthorized
devices from accessing the corporate
network
Price: ~$4 - $7 per month per subscriber;
28
Professional services (installation,
starts at $3000
This document is not an offer, commitment, representation or warranty by AT&T and is subject to change.
training)
© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
AT&T Toggle - Advanced Mobile Workspace Management Solution
Separates, protects and manages a corporate Workspace on an employee’s
personal Android device (Smartphones, Tablets) regardless of carrier
Dual Mode
Toggle
Workspace
Business
Mode
Controlled
by
the
Business
Controlled by the Business
Personal Space
Personal side stays “personal”
• Not touched by the business
• Encrypted email, contact and other
EAS features
• Personal activities remain private
• Prevent apps from writing to SD
• Protected access to personal apps:
card
– Social media
• Access to corporate-approved
– Multi media downloads
applications
– eMail accounts
• PIN/Password protected workspace
– Shopping sites
and applications
– Gaming
• Remote wipe only Toggle workspace
• Highly Secure storage and policy-
One Device
based secure networking
• Corporate policy management via
29
AT&T Toggle
This document is not an offer, commitment, representation or warranty by AT&T and is subject to change.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
the Toggle Administrative
Management Console
Q&A
30
This document is not an offer, commitment, representation or warranty by AT&T and is subject to change.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

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