Avaya IP Office Editions

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STEP 1:
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Windows ONLY version
Who is this
presentation
for?

Small to midsize businesses (up to 1,000 users) that need
a solution for business communications and collaboration

Both business and technical leaders
When should I
use it?

Use this after qualifying your prospect as a good potential
for an Avaya IP Office solution.

Add your slides before this presentation for an overview of
your company and the value you bring

Add slides after this presentation on your services, specific
offerings, contact information, or any call to action

If you want to support messaging for both IP Office and
Aura Midsize Enterprise to a mid market audience, you
may use the slides located at the back of this deck (slides
56,57) to set the tone that Avaya offers CHOICE. Slides
supporting further Aura ME messaging can be located on
the sales portal on the mid size enterprise page. Document
is titled: Avaya Aura Solution for Midsize Enterprise ppt
How can I
customize it?
What if I’m not
completely
sure that IP
Office is the
right solution?
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1
Are You Ready?
CHECK
© 2012 Avaya Inc. All rights reserved.
X
I know my prospect’s needs/issues/opportunities.
X
I have updated slide 5 to reflect that understanding.
X
Partner services slides have been added to the IP Office
Support Services section.
X
I have the basics – know the # of employees, sites, what
they use today and their growth prospects.
X
I have all the necessary audio/video equipment.
X
I am ready to demo one-X, Flare & Scopia in a way that
my audience can relate to as part of their daily work.
X
I have fully tested the demo prior to this meeting; And I will
be logged into their guest WIFI if that is required.
X
Yes, I’m ready!
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Go! You Got the Power!
GO!
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Discussion for Proposal for:
Name of Company
DateMonthYear
Your Success Is Our Goal
What We Heard from You …
Did You Know …
*Avaya Commissioned Study
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5
The Avaya Solution
Working in the
office, at home
BYOD,
Device Integration
Conferencing,
Connecting Groups
Flexible
for your
workforce
Expanding and
Networking
Ease of
Management
Improving,
measuring service
Simple
and Scalable
Securing
business
continuity
Preserving
Investments
Getting Support
Integrating
Applications
Future
Ready
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Proven Success Stories Featured on
Legal
Advertising
Finance
Retail
Dallas, TX
St. Louis, MO
NYC & San Francisco
London, UK
Accounting
Hotel
Entertainment
Transportation
Pantin, France
Toronto, Canada
Branson, MO
Bloomington, IN
Transportation
Media
Legal
Events
Burlington, MA
New York, NY
Guildford, UK
Duluth, MN
< 20 Employees
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21 to 99 Employees
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100 to 1,000 Employees
7
Back-up
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Touch A Screen or Just Browse
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Brilliant audio quality/acoustics
Large, high-res touch screen
Bluetooth and DECT ready
Access to IM, presence, calendar
and web apps
Avaya IP Office
‘hot desks’ to IP,
digital or analog
phones
Toggle to your mobile phone with
the push of a button
40-60% more energy efficient*
At the Desk, Or from Home
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IP
Phones
1608
9608
9611
9621
Digital
Phones
1408
1416
9504
9508
IP or Digital
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Turn any phone to your office
phone – via a Web browser
Access directory, IM, & presence
Set up, control conference calls
Listen to and forward your
voicemail messages
Record calls and share
recordings later
Customize Web ‘gadgets’
I.E., Safari, Firefox, Chrome
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Let me show you how.
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Extend Work Anywhere
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Your company directory in the palm of
your hand.
Set up, manage conference calls.
Take your phone extension with you.
Map and track mobile workers.
Use Presence to find and reach the right
people.
Easily escalate an IM to a call.
Power Up iPhone or Android
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Let me show you how.
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Your tablet, your
business phone.
Enhanced desktop
communications.
Light Up Tablets, PCs with Flare
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®
17
Let me show you how.
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D100
 Simple, quick
install
 No IP Office
hardware
required
DECT R4
 Can add up to
384 DECT
handsets and
128 base
stations
Limited only
to WIFI or mobile coverage:
Flare on iPad
 Adds point-to-point video
 Includes IM & presence
Roaming Around
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Collaborate With or Connect Groups
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Engaging
people in a
way that
transforms what
productivity can
look like.
“Just Click” Video Collaboration
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Instant meeting
room, anywhere.
See up to NINE
parties.
Share a document at a
moment’s notice – no
hassle.
Circle, highlight,
annotate …
in real-time.
Talk or chat … have
sidebars.
Moderate, control,
change.
Meet, Share, Smile, Focus!
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Let me show you how.
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Intuitive call
handling
Ready for large
call volumes
Visibility to all
See each caller’s
status (e.g. DND)
Streamlined
Operations
One receptionist
for multiple site
or businesses
The Ultimate Reception
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Low Bandwidth,
360° Surround
Sound
Filters out static
background
noise
Plug and Play
Simplicity
Team Talk
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Grows With You
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Same Server
Simply Add
It’s HYBRID.
For 5 users, 50 or 200, etc.
For IPT, Mobility, UC or CC.
Expansion modules
slot in as you grow.
All IP or mix
with digital and analog.
Highly Reliable
No fans.
No moving parts.
Easy UC Option
Scale functionality with
IP Office Editions and
IP Office User Solutions
No server required.
Pop in card for up to 50
power users.
One box
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2½ X the Scale
Linux based
At a single site.
1,000 (Vs 384).
Easier, more cost-effective.
Lower TCO e.g. vs Windows
Easy Admin
Scales to Large
Centralized licensing.
Centralized management.
Interoperable with
Avaya Aura®
Midsize Scalability
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Avaya IP Office
Competition
Lots of Platforms
Less rack space with
Application sharing servers.
25% LOWER
Total cost of ownership*.
Also, more energy efficient.
Lots of Servers
FIVE TIMES
Just MINUTES
To upgrade.
Less disruption for installs.
Got 500 users?
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Auto Setup
Pre-configured for IP Office.
One simple command connects to IP phones.
Stackable
With next release (due cQ1 2013).
Six resilient, best-in-class switches.
Energy Efficient
Fanless Ethernet switch.
70%+ lower cost-per-gigabit
ERS 3500
Lower Price
List price up to 50% lower
than equivalent models.
Big Biz Networking. Small Biz Price
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SME, Small Branch
Mid Market, Midsize Branch
Auto-setup
for IP office
(available early
2013)
ERS 3500
ERS 4800
5–200 users
200-1000 users
Resilient
Easy to Install
Compact
Energy Efficient
Pay as You Grow
Made to Right Size
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Choices based on Business Needs
CC and Analytics
Advanced
Edition
Linux-based UC
Unified Comms(UC)
Preferred Edition
IPT + Mobility
Essential Edition
 IP PBX functionality
Telephony
Basic Edition
 Key system and
PBX features,
including voice mail
 Single-site
deployments
 64-party ad-hoc
conference bridge
 Avaya one-X®
Mobile Essential (for
all users)
 Basic call control on
mobile devices
 Secure “Meet Me”
audio conferencing
(with user
passwords)
Server Edition
 Includes all
Preferred Edition
features plus:
 Supports up to
1,000 users at a
single site or across
 Avaya one-X®
Mobile Preferred*
 32 networked
locations
 Call recording
 Centralized system
management and
licensing
 User solutions
 Unlimited multi-level
auto-attendant
 Call center analytics
and reporting
 Password protected
call recording with
search, replay and
archiving
 Interactive voice
response
 PC Wallboard
 Alarm notifications
 Linux-based
 128-party ad hoc
conferencing
Available
 Avaya Flare®
Communicator for
Apple iPad device
Avaya IP Office Editions
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Avaya IP Office
Power User
Choices based on
Job Functions
Also available:
Receptionist
Office
Worker
Mobile
Worker
TeleWorker
Customer Service Agent
Customer Service
Supervisor
Avaya IP Office User Solutions
All user solutions, except for Receptionist, require Preferred Edition software. Customer service agent and supervisor require Advanced Edition.
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Intuitive,
Point & Click
Central
Management
Automatic
Failover
Your Central Command
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Select by User or Task
Create templates you can
re-use later
Web Manager
Context-away help screens
Available today
with Basic Edition;
Expanded Server Edition
functionality due c2013
Integrated error checking
A Better Way to Manage
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Single Location
Can control all
One Administrator
Frees up bandwidth for key personnel
Consolidated Updating*
Drives consistency, speed; reduces error
Optimal Efficiency
* With IP Office Server Edition
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With Avaya IP Office 500,
resiliency can be set to any identified alternate location.
NY
To London
London
To Sao Paulo
Singapore
To NY
Sao Paulo
To Singapore
Peace of Mind
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With Server Edition, resiliency is centralized.
Headquarters has redundant back-up.
London
Secondary
Server
Primary
Server
Singapore
New York
Sao Paulo
And Preserved Business
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Automate
Service
View
Agent Status
Manage
Service Quality
Measure Agent
Productivity
Hello. Can We Help You?
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Customize Self-Help
Allow customers to place or change orders,
check status of shipments and more.
Create 24/7 Operations
Automate
Service
Self-help options can
drive revenue in off-hours
Free up employees
For more critical,
customer-facing tasks
Screen, Route, Serve, Save
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See their Phone Status
Who is busy, available
or “logged out”
View
Agent Status
Easy Color Codes
Green for acceptable, orange for
warning and red for alarm
Sort by Call Share
Shows you which are
performing better
Quick Check
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Customize
The Display
Wallboard
Messaging
e.g. Add queue
statistic
Add, display and
specify time
Manage
Service Quality
Learn, Act
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Agent Summaries,
Call Details
Measure Agent
Productivity
With Graphical Displays
Work in progess
Alarm and Trace
Select targets, hours and view
Easy Exporting
Excel, Word, PDF, etc.
Intelligence for Impact
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Recommended Partners
Features
Features
Media Blending
Outbound Dialer
Full control and
tracking
Intelligent distribution of
messages to agent
Features
Features
Real Time Reporting
Outbound Dialing
Progress Dialer
Historical Reporting
Inbound Call Routing
Predictive Dialer
Custom Reports
Call Recording
Call Control
CC Performance
Management
Multi-site reporting
Campaign tracking
IVR / Self service
Web Based Client
(future)
Email automation
Connectors (CRM
integration)
Desktop for
Agent/Supervisor
Multi-Media contact
traceability
Multi-media / Multichannel
Real-time Monitoring
Auto Reply
CTI integration to
support campaigns
Draft reply
Reporting
DevConnect Compliant
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Employee Safety,
Lost Productivity
Securing
Key Assets
Business
Continuity
Are You Prepared?
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Anywhere
Office
Employee Safety,
Lost Productivity
Snow or storm days
don’t stop business
when your people
can turn their tablet,
pc, mobile or home
phone into an office
extension.
Keeps them off the
dangerous roads.
Avoids traffic
delays that can
otherwise be work
time.
Can easily give
you back days of
productivity per
person per year.
Enabled to Work Safely
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Employees
Guests
Partners
Devices
Avaya Identity Engines
Control “who gets on,
to do what, to go where”
Simply Apply Policies Based on Identity
Lock Up BYOD
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Secure Choices:
Hardened Linux and/or
proprietary OS
Security for SIP Trunks:
With Avaya Session Border
Controller for Enterprise
Secure remote
management & support:
SSL-VPN
Securing Communications
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Reuse existing
desk phones.
Reuse existing cabling
infrastructure.
We protect investments
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Merlin Magix BCM
PARTNER®
Integral
Merlin Legend
Norstar ®
For customers with (Nortel) BCM:
Reuse existing
desk phones.
 Popular third party UC apps and SIP trunking
providers with BCM are compliant with IP Office
 Easy to move your information (i.e. Phone
extensions, users, greetings, voicemail)
Up to 60%* Savings
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Telecommuting 1 day/week
Saves the avg employee 1,030 lbs
of carbons & 78 Gal of gas per year
Using Avaya IP Desk Phones
Conserves up to 40-60% less
energy (vs competition)
Using Avaya Ethernet Routing Switches
12% More energy efficient than the
market leader
Saves Energy
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“Pure IP”
can be purely expensive.
Buildings with existing
cabling do not need re-networking…
saving thousands
The Optimal Choice.
IP Office can be
all IP or a mix
of digital and analog
Hybrid Advantage
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Supported by Avaya Partners,
Backed by Avaya
Remote Support
and
Software Upgrades
Upgrade Options
and
Quality Assurance
We’ve got your back -- And forward
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Technical support for
hardware and software
8am to 5pm
(You can upgrade to 24x7)
All software patches and
updates are included
Includes
future
product
software
upgrades
Choose from one, three or
five year prepaid plans
Maximum Uptime and Upgrades
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246 Warehouses
in 43 countries
Upgrade Options
24 X 7 Coverage
Strategic Stocking Locations (SSLs)
Parts Replacement (US Only)
 NBD, 4 hour delivery
 Parts onsite
 Installation by technician
Canada 11
EMEA 52
US 142
APAC 27
3 year Plan
CALA 14
5 Year Plan
More Value
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Simple
Search
Web Ticket
Status
Live Agent
Support
Product
Documents
“How to”
Videos
Video
Chat
Exclusive Access
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Compliant with 300+ third
party applications
Open for (your) business
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 Click to call
 IM to Avaya
phone call
 Phone
presence
Single sign on,
Simple install
No Lync
voice licenses
required
Leverages
Preferred
Edition Server
Included
with Office Worker,
Tele-worker or
Power User
solutions
Requires either IP Office 500 with Preferred Edition
or IP Office Server Edition
Synch with Lync™
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Avaya Offers Choices
One Size or Shape Does Not Fit All
Basic, cloud,
no up front costs
© 2012 Avaya Inc. All rights reserved.
Simple, scalable, and
flexible for the growing
business
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High customization
and best-in-class
contact center
60
Small and Midsize Businesses Needs
Different Price and Value Options
Simple, scalable, flexible
for the growing business
Rich UC and Contact Center,
Virtualization, High Availability
Best-in-class TCO,
Simplified Management
Avaya Aura® Applications
Rich Management Solution
SME & Mid Market-Class UC and CC
Enterprise-Class UC and CC
Custom platform integration options
N+1 resiliency
Virtualization, High Availability
and Branch Survivability
CTI and WebServices Integration
via APIs
Full UC Integration via Avaya ACE
Up to 1,000 users
- 500 users per system, 32 sites
Up to 2,400 users per system
- scales to hundreds of thousands
Avaya Aura®
Avaya IP Office
© 2012 Avaya Inc. All rights reserved.
for Midsize Enterprise
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Easy Access to Additional Information
IP Office eBook
IP Office ROI Calculator
Fact sheet – Server Edition
IP Office TCO Calculator
Fact sheet – Preferred Edition
Tolly Reports
Fact sheet – Advanced Edition
Fact sheet – Power User
Fact sheet – Office Worker
www.avaya.com
Fact sheet – ERS 3500
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