Training offers

Pillar two
Non mobile (blue collar) workers, logistics functions
Presentation and discussion on training offer
Final conference, Brussels,
3 & 4 April, 2012
Access to the profession and perspectives
• Unskilled worker (handler, order picker) – no training or particular
level of studies required in the companies;
• Next step: forklift trainingForklift truck operator;
• Additional training available for further career evolution –
documentation and planning of storage with computer planning
operations, steering or supervising of logistical processes at the
warehouse, safety regulations and accomplishment, statistical
indicators of the warehouse performance  warehouse keeper,
store keeper, master craftsman, operations coordinator,
logistics planner etc.
No particular training required for basic jobs
Provision of definitions of job descriptions for the purpose of
employment and vocational career guidance– Employment agencies,
vocational legislation, Chambers of Commerce.
For unskilled worker (ISCO 933 group - handler, order picker) – no
training or particular level of studies is required to start working in a
In most of cases, the training for blue-collar worker (handler, helper and
unskilled worker is done within the companies).
The further training to become a forklift driver is offered at external
training centers. A specific license is provided after passing the
examination including theory and practice.
…but training is required to operate a forklift truck
The duration of training programmes aiming only the obtention of the forklift
driver certificate are rather short –from 8 hours to 100h including the test.
The course includes the required theoretical and practical aspects needed for
driving a forklift truck in safe conditions, first aid, health and safety rules in a
warehouse etc.
The forklift operator course can be part of training programmes for
vocational training of longer duration - 2-3 years (like Skilled worker for
store logistics, Skilled store assistant, Master craftsman etc.).
The duration and prices vary from one country to another. The shortest one
was recorded in Bulgaria – 1 day - 8 hours, but the usual duration is of 3-10
Access conditions:
• Older than 18 years
• Physically and mentally qualified (medical certificate)
Prices vary according the type of forklift targeted and start from 40-65 €
In Bulgaria up to 320 € in Austria.
A variety of training programmes…
A wide variety of courses are available for further career development
towards jobs like Skilled employee - warehouse logistics, skilled
employee – logistics/materials management, master craftsman in
logistics etc.
The observed duration is between 6 to 30 months, being done in full
time or part time, often being part of apprenticeship.
Training programmes can be divided into 3 main categories, according
to their characteristics:
Type of programme
Targeted population
Vocational programmes
Basic logistics education
Young people, usually under
25 years
Programmes for
More or less the same content
as for unskilled employees, but
also includes elements able to
facilitate the job seeking
Unemployed people
Programmes of updating
existing skills
Provide higher qualification to
unskilled employees than those
they can obtain through onthe-job training
Unskilled employees
…and possibilities of career development
For those having acquired the basic skills through the basic education, allowing them to
carry out a specific logistics job (especially youngsters), further education programmes,
focused on the ongoing development of skills for employees, are available.
Most of them are part-time or short full-time programmes.
The modes of financing also cover a variety of situations – on own expenses, covered by
employment agencies for jobseekers, salary partly paid to the employee during his
training (Denmark, AMU system), fees covered 100% by the employer or 50/50 by the
employer and the employee.
The interviews within companies have revealed that most of them agree to cover the
expenses for the training of their employees.
Best elements are encouraged to follow trainings, starting from the forklift driver courses
and further, allowing them to undertake functions at a higher level (team leader,
storekeeper, warehouse manager…).
Czech Republic: example of blue collar training
Forklift driver:
• Conditions of admission:
Min. 18 years old;
Medical certificate
• The training:
Delivered by a training centre, 2-3 days. Varies according to the type of
forklift truck.
• Validation:
Exam (test) to obtain the certificate. The certificate is to be renewed
every year, which is done after a training of 1 day.
Storekeeper: no specific initial training is required by employers.
Nevertheless, many employers prioritize candidates which have at least their high school
degree and/or a training of warehouse and transport operator.
The duration is 3 years and the course is delivered by some professional
Apprenticeship training to become a Warehouse
operator (Denmark)
Basic course
Stock 1
First Aid / Fire 0.5
 Intro t. transport 2.0
 Intro driving lessons 1.0
 handling / stowage 1.0
 Transportation Science
1.5 weeks
 Informationstekn. 1.0
 Transportation Danish
1.0 weeks
 Transport Industrial
relations 0.5 weeks
 Transport Geography 1.0
 New to store 2.0 weeks
 Forklift cert. B 2.5 weeks
 Work-Industry Fixed 0.5
Category B 1.6
Convenient store 1.0
weeksUnit Loads 1.0 weeksSocial Studies 1.0
weeksComputer inventory
managementintroduction 1.0 weeks
Ergonomics 0.4
6 weeks
14.5 weeks
10.6 / 6.6 weeks
Specialty Warehouse
& Transport
Entrepreneurship and
Innovation 1.0 weeks
Driving Training cat. C
1.6 weeks
Basic skills training
EU 8.0 / 4.0 weeks
Stock 2
Computer inventory
management 1.0
Customer service
stock 0.6 weeks
Social Studies 0.5
Health 0.5 weeks
Ergonomics 0.6
Storage and shipment
of dangerous goods
0.8 weeks
Foreign Language 1.0
5 weeks
Specialty Warehouse
& Logistics
Logistics Management
and organization 4.0
Entrepreneurship and
Innovation 1.0 weeks
Last Fuse 0.6 weeks
Optional specialization
4.0 weeks
9,6 weeks
9.6 weeks
Stock 3
Computer inventory
management 2 1.0
Storage Economics
1.0 weeks
Time, case and
resource management
0.6 weeks
Foreign Language 1.0
Logistics and
collaboration 1.0
Quality management
and quality
consciousness 0.8
Elective 0.2 weeks
5.6 weeks
Social Studies of
International affairs
and study 1.7 weeks
technology 1.0 weeks
Apprenticeship 0.5
Elective 0.6 weeks
3.8 weeks
Germany : warehouse operator course
France: warehouse operator training
The title in National language is: Titre Professionnel (TP) AGENT MAGASINIER
Another option is the B.E.P transport et logistique
• The translation in English could be: warehouse operator, warehouse agent
B.E.P transport et logistique: vocational studies certificate in Transport and logistics.
TP AGENT MAGASINIER: A holder of an advanced vocational diploma in Logistics and
Marketing participates in: reception, storage and monitoring of mainly wholesale or
direct wholesale products.
He (she) drives a fork-lift truck to move stacked cases, pallets or boxes in the storage
area. He (she) stores goods so that they can be recovered quickly as soon as the
customer requests them. He (she) produces goods reception or dispatch sheets. He
(she) prepares orders. He (she) records each product entry and exit on the
computer, which enables him (her) to monitor product flows and stock levels. He (she)
performs several marketing operations: welcoming customers and suppliers, etc.,
dealing with messages, advice, use and storage recommendations, taking orders, saying
goodbye to customers. He (she) works in relation with the administrative, commercial
and, where applicable, the technical services as well as with the representatives of
ordering entities or transport agents.
France: warehouse operator training
Range of occupations accessible to the holder of the certificate
Warehouse agent/operator
Team leader
Inventory clerk
Inventory manager
Warehouse manager
This title is level V occupational title and/or Certificat de Compétences Professionnelles
(CCP -Certificate of Professional Competence).
It is also possible to obtain the title of warehouse agent with 3 CCPs after an interview
with the jury, through a process of Validation des Acquis de l'Expérience (VAE –
Recognition of Prior Learning).
Duration: 665 hours + in-company training periods
Good practices
Within companies
Within training organisation/providers
Dealing with pedagogical methods
Involvement of social partners in the
Commande en Entrepôt, Accord de
branche, France).
Shift of jobs to better understand the
impact and interaction of his activity on
Interaction of training within careers
Good practices highlight importance of training
Good practices – Implementation of career
development policies at a company level
Road transport company, France
Road transport company, Bulgaria
An employee, who started his career as a
fork lift driver.
Having a vocational degree in transport,
this employee was recruited early after the
creation of the company, as a
« handyman »
Strongly motivated, interested in his career
evolution, he was encouraged by the
company to follow some upgrade training
in logistics and management.
Within 3 years since he started to work in
the company, he reached the position of
Within 3 years during which the company
has developed its activities, this employee
was encouraged to follow the forklift driver
training and 4 short courses (logistics
warehouse) in order to be able to
undertake the functions of a warehouse
manager .
Career development which relies on a joint motivation
employee-employer to promote/follow continuous training
rather than on one country’s specificities
Good practices : introductory and regular training
Denmark, Bulgaria
Introductory side by side training when a newly recruited employee
starts working in the warehouse;
Rising the awareness and responsibilisation of the employee by
training him the health and safety rules and how to behave in a
warehouse. The employee signs a kind of disclaimer at the end of
the probatory period confirming that he had followed this course and
was informed about the safety and health rules.
First-aid, fire prevention, gestures and postures training every 6
months, every year or every 2 years;
The company stimulates the interest of employees in training, pay for
various courses and encourage initiative and willingness of career
development for the most determined.
Good practices coming from training centres:
innovating in training techniques
Training centre, Denmark
NICT applied to training of warehouse non mobile logistics personnel
Illustration: the « warehouse » and the forklift trucks
Good practices coming from training centres:
innovating in training techniques
A touchscreen, a TV set and an IT application for an interactive and autonomous
approach of learning how to operate a forklift truck in safe conditions.
Good practices coming from training centres:
innovating in training techniques
Description of the approach:
Operations of driving of each forklift truck available in the warehouse, loading,
unloading, also storage on the racks processes are recorded on camera;
Processing of these short movies and creation of a software. Pictograms on
the screen are labelled Truck 1, Truck 2, Truck 3…, one for each truck
The trainees can touch any of the pictograms (for the truck they are interested
in) and watch the movie, even in the absence of the trainer. Besides the right
gestures illustrated in the video, the trainers also highlighted some common
mistakes to be avoided and possible accidents.
Further developments
An increasing number of training centres in the new member States
(Lithuania, Romania, Bulgaria);
Despite the difficulties and competition, serious training centres make
efforts to develop their own infrastructure and equipment. Example: the
interviewed training Centre in Vilnius, Lithuania. Development of its
own imitation of warehouse, increase of the fleet of forklift trucks;
In the absence of their own infrastructures: partnerships with
warehousing companies to send the trainees for practical courses.

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