THE PROS AND PITFALLS OF CROSS-TRAINING Amy Beckham Osborne University of Kentucky College of Law Library LOOKING TOWARD CROSS TRAINING Why cross-train? Where is cross-training being done? Cross-training and Law Libraries Pros Pit-falls WHY CROSS-TRAIN Improve productivity Alleviate boredem May be more efficient than brining in new hires Improve moral Maintain a flexible attitude Breaks down the “us versus them” mentality Counteract short-term/long-term leaves of absence WHERE IS CROSS-TRAINING BEING DONE Private Industry Academia Military PRIVATE INDUSTRY Greenpages Dawn Food Products Medical Technology Labs Physician’s Offices MILITARY Exemplifies working as a unit Everyone pitches in to get the job done Work together as a unit MODELS OF MILITARY CROSS TRAINING Equipment Model Task Model Team Interaction Model Team Model IMPLEMENTING A CROSS TRAINING PROGRAM – THE DO’S Who should be cross trained? Identify the skills needed for the position Look at list of employees’ proficiencies Can be formal or informal Make the cross training fair Evaluate the program to ensure continued effectiveness Make sure program meets the institutional needs CROSS-DEPARTMENTAL EXCHANGE Positional Clarification Positional Sharing Positional Rotation IMPLEMENTING A CROSS TRAINING PROGRAM – THE DON’TS Do not cross train just one department Can be done over a long period of time FROM THE TOP DOWN OR FROM THE BOTTOM UP? Where should cross training begin? Everyone needs to buy-in and participate CROSS TRAINING AND LAW LIBRARIES Circulation Processing - Mail Loose-leaf filing Basic Reference Simple computer tasks SPECIFIC REFERENCE TASKS TO CONSIDER Reference interview Vendor interfaces Search techniques Access INFORMAL SURVEY 20 Libraries contacted – 16 responded “All of our librarian, despite their responsibilities must sit at least one shift at the reference desk. It is important that everyone understands that everything we do affects how we help our patrons” Anonymous Library Director INFORMAL STUDY PROS Less down time Familiarity Environment of collaboration – team approach Environment of upward mobility Reduce workload in overworked areas Boost morale Increases job knowledge PIT-FALLS Lack of time Money – especially in private law libraries and businesses Morale could fall CAN CROSS TRAINING BENEFIT YOUR LIBRARY?