Unit 13 ass 1 - BtecNationalDiplomaY2

Report
Unit 13
Assignment ( 1 of 2)
Task 1
ITSMAGIC have been so impressed with all your work that
they’re considering giving you a promotion to lead
technician. However before any decision can be made
you need to prove to ITSMAGIC that you understand what
impact the organisational polices outlined in Figure 1.2
could have on troubleshooting and repair. You are
required to write a report that describes the potential
impact the policies could have on the troubleshooting
and repair process within ITSMAGIC.
(P1)
Task 2
To ensure that you are suitable for the lead
technician role, you need to demonstrate the
use of hardware and software tools to
troubleshoot an IT fault. Evidence for this should
be an observation record and annotated screen
dumps.
(P2)
Task 3
You should have demonstrated good Health and
Safety practices throughout your observations in
task 3 & 5; however the IT Manager wants you to
write a report that explains what health and safety
considerations and practices should be considered
when applying remedies to simple IT system
problems. The observation records in task 3 & 5 will
also be used as evidence for later tasks.
(P4)
Task 4
To achieve M1, you need to demonstrate
effective communication with the user during
the fault diagnosis.
(M1)
Task 5
To show your level of competence to the IT
manager at ITSMAGIC, you need to fully justify
the remedy (action) that you used to solve the
following hardware and software faults. This
justification could be added to the table in a
later task.
M2
Task 6
Within the same report created for task 1
examine the potential impact of faults on an
organisation.
(D1)
P1
explain the impact of organisational policies on the
troubleshooting and repair process
1
2
Report
Observation
Record,
Annotated Print
screens
P2
use hardware and software tools to troubleshoot
simple IT problems
P4
apply fault remedies safely to simple IT system
problems
3
Observation
Record, Report
M1
communicate effectively with users during fault
diagnosis activities
4
Observation
Record
M2
justify an appropriate remedy for a complex
hardware and a complex software fault
5
D1
examine the potential impact of faults on an
organisation
6
Table
Observation
Record

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