Corporate Presentation

NSB Group of Companies
About The Group
NSB Group has been in existence since the last 30
years. What started out as an Accounting practice
with just 1 person, is today a group that has 3500+
people associated with it Globally.
The companies under its fold have been growing
rapidly over the years. Even during the economic
down turn the group has seen a continual growth
both in its client base and also it employees.
The companies in the group have been created with a
vision so that they are forward & backward integrated
with the other group companies, thus providing value
to it clients and growth to its employees. Also this
gives the group companies a strong foothold in the
market to face any downturn in the economic
conditions at the same time providing it clients an
end-to-end solution with a one stop window.
Group Mission:
To provide integrated services offering End-to-End solutions
in order to create value to Internal & External Stakeholders
Chairman & Promoter
Mr. Narayan Bhargava - Chairman & Director
Mr. Narayan Bhargava is a Chartered Accountant with 30 years of
wide experience in the field of loan syndication, Merchant Banking,
Management of Public issues etc. He is an entrepreneur and
promoter of NSB Group of companies. He started this journey in the
year 1990 with only a 5 member team which has gone on to become
6500+ in 2012 with a nationwide presence.
Mr. Bhargava is a true visionary. He is 1st generation entrepreneur
and a through professional. He believes in creating wealth & value
for his Clients, Employees, Vendors and stakeholders. He has been
the driving factor behind the Group’s success and growth. He himself
heads the Corporate Governance Structure of all his group companies
to ensure that the ethics & transparency of the business is not
diluted at any time for the external & internal stakeholders.
In the years 2009 NSB Group through the M&A route took majority stake in Vital Link Consultancy
Services Pvt. Ltd; a International BPO/ Call Center company having operations in Pune & Mumbai.
In the year 2010 Shell Transource Pvt. Ltd. a Domestic BPO/ Call center company in Inbound &
Outbound Domestic Voice Processes & also Domestic Back Office Processes operating out of 11
centers & 400 location Pan-India with 4000+ people and a part of the NSB Group was acquired by
Vertex a UK based group. For its strong business lines and value.
The companies under the NSB Group are both forward & backward integrated with the services that
they offer hence realizing the vision of Mr. Bhargave to create an entity which offers end-to-end
solutions & services to its clients, at the same time retaining the characteristics & attributes of
those services & offerings as separate entities focused on the core activities associated to those
CalibeHR Human Capital Services Pvt. Ltd
 CalibeHR Human Capital Services Pvt. Ltd. (CalibeHR) was
founded in 2005
 CalibeHR provides end to end human resources solution
across industries and verticals
 CalibeHR provides a host of services which include
Recruitment services
Temporary staffing
RPO / Turnkey recruitment projects
Payroll processing & compliance management
 CalibeHR has pan India presence across 350 plus delivery
 More than 90% of CalibeHR’s work originates from
existing clients or referrals
 CalibeHR has recruited and staffed more than 40,000
people across 50 clients
Clients of CalibeHR
Pharma &
N S Bhargava & Co.
NS Bhargava & Co has been into existence since last 30 years.
The company has over the years created a strong Goodwill for
itself and is offering its clients excellent 0% error services
NS Bhargava & Co is a team of distinguished Chartered
Accountants, corporate financial advisors and tax consultants
in India. The firm of chartered accountants represents a
coalition of specialized skills that is geared to offer sound
persons who are committed to add value and optimize the
benefits accruing to clients.
This is the very first company constituted under the Group and
has grown from just 1 person to more the 100 associates
The company has been providing Compliance & Audit Services
to its clients based Pan-India
ShellEX Services Pvt. Ltd.
 Pan India service capabilities - Physical presence across 200
cities/ centers.
 Offices strategically located across the country to manage
and service Pan India requirements
 Over 20 years of experience in the service industry.
 Senior management team consists of seasoned Industry
 Provides end to end service range in fulfillment processes,
Description of Work
KYC Document Collection
Cheque Collection & Deposition
Drop Box Collection
Premium Collection & Deposition (Cheque & Cash)
Proposal Form Filling, validation & collection.
Skip tracing.
Sales Fulfillment
POI(Proof of Identity) & POA(Proof of Address) Validation & Collection
Application Form Validation & Collection -Distributors
Application Form Validation & Document Collection
SIM Card Delivery
Cash Collection & Deposition
Data Card Installation & Activation
Aviation & Cheque Collections - IATA Agents
Travel Address Verification - Employees/Staff
Taxation PAN Card Application & Document Collection -TINFC Centre
Clients of ShellEX
SteepLap Technologies Pvt. Ltd.
Maintenance company. Started in 1999 it has grown to
become a multi-
platform core IT company.
Our Products
 Consistent Growth in customers, business, employees,
 Presence in 3 locations across India with Corporate Office at
 Team of 30 Plus Certified and Trained Professionals
 Best of Breed Products, Services & Solutions
 Expertise in Diversified Domains
Our Offerings:
Verticals we Serve:
 Application Development
 Banking & Finance
 Application Maintenance
 Insurance
 ERP / CRM Implementation
 Telecom
 Annual Maintenance
 Aviation
 Taxation
 Resource Outsourcing
 Education
 ETDS – Digitization Support
Clients of SteepLap
Vital Link Consultancy Services Pvt. Ltd.
Vital Link Outsourcing is a leading provider of customized service
offerings to enterprises. Founded in 1998, Vital Link Outsourcing has
been one of the earliest pioneers in the world of BPO. Vital Link has
been working closely with various clients worldwide to strategize and
deliver services in order to provide them with a competitive edge.
Progressing strongly over the past decade, Vital Link has been
servicing leading Fortune 100 companies at its 2 state-of-the-art
operational facilities located in Pune, India & also from its
Corporate facility in Mumbai, India. With a head count of more
then 500 people & its employee centric approach it is one of the
most preferred employer in the country.
Vital Link offers following services to its clients Globally:
Non- Voice BPO Services
Accounting & Finance
Research & Analysis
Data Entry, Document Management & Digitization
Mortgage & Title Settlement Services
Insurance Services
Voice BPO/ Call Center Services
Inbound Customer Services
Outbound Customer Services
Our Processes
Vital Link has setup very robust and strong processes to compliment the dynamic nature of the BPO
Industry. We believe in setting up strong foundations for all processes whether they are internal or
external. It is this attribute that has earned us lot of accolades from our clients , employees,
vendors & shareholders.
Human Resource Management Processes
Our Transitioning & Migration Process
At Vital Link, operational excellence is at the
heart of everything we do. Our quality value
At Vital Link, operational excellence is at the
proposition is based on our service delivery
heart of everything we do. Our quality value
value chain – Transition, Stabilize and
proposition is based on our service delivery
value chain – Transition, Stabilize and
Advantage Vital Link
Pioneers in Business
– 10+ years successful operation
– 0% Client loss – All the clients who partnered with us are
still with us.
– Highly Qualified and Talented pool of employees with
highest employee retention in the industry.
Internal Quality Process
eSCM level 4
Sigma 5.35
99.995% accuracy
3 stage Statistical Quality Control System (SQC)
Standard Infrastructure
State-of-the-art facilities at Multiple Locations
Redundant connectivity with DR & BCP
Fully air-conditioned facilities with 100% power backup
Continuous process of technical skill and technology
Knowledge & Technology Advantage
– Strong Technology team to build automated work flows
resulting in better quality and production output.
– Knowledge repository for processes and methodologies
for process optimization.
Clients of Vital Link

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