Federation of State Physician Health Programs (FSPHP) Annual Conference: Seattle, Washington April 27, 2011 PHP Management: Boards, HR and PR Linda Bresnahan, MS Director of Operations Physician Health Services, Inc. Sarah Early, PsyD Executive Director Colorado Physician Health Program Objectives: • Explore three essential elements of PHP Management: ▫ Board of Directors ▫ Human Resources ▫ Public Relations • Discuss various approaches and models • Share concepts, insights and practical resources to assist administrators to prioritize with limited resources Board of Directors (BOD) ▫ Nonprofit, for profit vs other Primary Affiliation 48.6% 43.2% 50.0% 40.0% 30.0% 20.0% 10.8% 8.3% 2.7% 10.0% 0.0% StateBoard MedAssoc NonProfit ForProfit Other Board of Directors (BOD) Continued… ▫ Structure of BOD within your organization Solely administrative (traditional nonprofit board role which entails fiduciary and administrative policy responsibility) Specified clinical role? Reviewing cases directly or anonymously? Under what specified situations? Active or working Board with direct operations responsibilities Board of Directors (BOD) Continued… ▫ Bylaws Terms of service Rotation of Board Officers Committees Voting Meetings Structure ▫ Nomination Criteria of Board Members Diversity Competency Representation Board of Directors (BOD) Continued… ▫ Orientation ▫ ▫ ▫ ▫ ▫ ▫ ▫ ▫ ▫ Rights and Responsibilities Confidentiality and Conflict of Interest Sheets Committee Lists Organizational Chart Board of Director Contact Information Sheet History of CPHP Fundraising History and Philosophy Current Fundraising Campaign Numbers Training Schedule ▫ Meeting with Executive Director/Medical Director ▫ Meeting with Development Specialist ▫ Attend Various Clinical Meetings ▫ Attend Meeting with Medical Board Board of Directors (BOD) Continued… ▫ Confidentiality/Conflicts of Interest Disclosure Clarify Annual Transparency Human Resources ▫ Benefits Health: Medical, dental, vision Other Insurance: life, disability, cancer, accident, etc. Retirement EAP/Financial/Legal advisement ▫ Hiring Personnel Advertising Screening Offer letters Background checks/uds ▫ Employment Law Human Resources Continued… ▫ Personnel Issues Time suck! If you do not address the issues will be forced Consult: leadership, legal, HR Clear policies for discipline Employee Handbook Know what to fight and what not to – law vs. pride ▫ Prevention / Communications Staff meetings Staff development / retreats Public Relations ▫ Importance of Medical Community friends Have relationships with key individuals in medical community: medical board, medical society, legislators, hospitals, referral sources, training programs, etc. Nurture! Use others in your program for help: perfect role for your BOD! ▫ Awareness of key legislative matters and current medical community issues Public Relations Continued… ▫ Advisory Committees Connection to community referrals Connection to medical community area of interest Clarify role ▫ Fundraising Way to connect to medical community Use of BOD Know limits/expectations – be clear about this with BOD Conclusion: ▫ Interconnectedness of 3 areas ▫ Apply as appropriate to your PHP – can’t do it all, so what comes first? What resources do you have? Know BOD expectations. ▫ Take away one concept/resource to use ▫ Suggestions from audience?