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SEMINAR KEWANGAN DAN PENGAUDITAN
SEKTOR AWAM 2014
U N I V E R S I T I U TA R A M A L AY S I A
PERKHIDMATAN AWAM MASA HADAPAN:
ISU, CABARAN DAN CARA MENANGANINYA
Dr. Mazlan Yusoff
Pengarah INTAN
7 OGOS 2014 | AVILLION LEGACY, MELAKA
PENDAHULUAN
ISU DAN CABARAN PERKHIDMATAN AWAM
SKOP
SENARIO MALAYSIA
THE WAY FORWARD
PENUTUP
PEMBENTANGAN
PENDAHULUAN:
SETTING THE CONTEXT
CHANGE
MANAGEMENT
“Whosoever desires constant success must
change his conduct with the times”
“There is nothing more difficult to take in
hand, more perilous to conduct,
or more uncertain in its success,
Nicollo Machiavelli
(1469-1527)
than to take the lead in the
introduction of a new order of things”
4
C H A N G E MODELS
Three Steps Model Eight Steps Process
(Lewin, 1947)
(Kotter, 1995)
Determinants of successful
Implementation of Organisational
Change (DSIOC)
(Fernandez, Sergio ad Rainey, Hal G. 2006)
Refreeze
Change
Reinforce The Changes
Consolidate, Reassess
& Adjust
Institutionalise Change
Create & Reward Short
Term Wins
Provide Resources
Empower Others:
Remove Barriers
Unfreeze
Pursue Comprehensive
Change
Build External Support
Communicate
The Vision
Ensure Top Management
Support and Commitment
Create A New Vision
Build Internal support
and overcome resistance
Form A Coalition
Establish A Sense Of
Urgency
Provide A Plan
Ensure the need
5
ISU DAN CABARAN
PERKHIDMATAN
AWAM
THE GLOBAL
MEGATRENDS
1.
Demographic
Change
5.
2.
The Power of
Citizen
4.
The Global
Megatrends
Resources
Stress
Advancement
in ICT
3.
Globalisation
Sumber: AT Kearney, KPMG, Frost & Sullivan, BDO, Accenture
1.
DEMOGRAPHIC
CHANGE
Ketidakseimbangan Demografi
Golongan Gen Y di Malaysia memenuhi 40% hingga
50% pasaran kerja
Sumber: Frost & Sullivan, PwC
2.
168 Phenomenon/
24x7 Connectivity
Digital Native
Acceleration
Personalization
Personalize search
and news
ADVANCEMENT
IN ICT
Techno Savy
Social Networking
Games
“Fast and Furious”
Instant SMS/Chat
Speed Oriented
Smartphones
24/7 Connected
Media Social on the
Move
Blogs
Adapted from Frost and Sullivan
FROM BRIC TO N11
3.
GLOBALISATION
N11
THE NEXT
GAME
CHANGERS
•
•
•
•
•
•
•
•
•
•
•
Bangladesh
Egypt
Indonesia
Iran
Mexico
Nigeria
Pakistan
Philippines
South Korea
Turkey
Vietnam
ENERGY
4.
RESOURCES
STRESS
FOOD
WATER
5.
THE POWER OF CITIZEN
Consumer as
Co-Creators
CABARAN
DALAMAN
CABARAN DALAMAN
A CHANGE-DYNAMIC PUBLIC SECTOR?
Public Sector
Running with its
Brakes On?
AMANAT YAB PERDANA MENTERI
BERILMU
Prinsip Pekerja
Berinovasi Menuju
Negara Maju
BUDAYA KEBERHASILAN
YANG BERTERASKAN
HASIL
BUDAYA AMALAN KERJA
TERBAIK
KEBOLEHPERCAYAAN
SEMANGAT
PATRIOTIK
…Malaysia’s transformation process
has to be far reaching and multidimensional in every sense of the word.
If you want Malaysia to be fully
developed, we must cross the ocean and
stay ahead….
68th
Prime Minister Of Malaysia
United Nation General Assembly, New York
29th September 2013
BUDAYA KREATIVITI
DAN INOVASI
NILAI TAMBAH DAN
KOMPETENSI
PERMUAFAKATAN
KERJA, TIDAK DALAM
SILO
Sumber: Petikan Ucapan YAB PM sempena Hari Pekerja Penjawat Awam Tahun 2014 di Jitra
dan Sambutan Hari Pekerja Kebangsaan 2014 di MITC Melaka.
TRANSFORMING PUBLIC SECTOR:
What others are doing?.....
CANADA:
Collaborative, Innovative,
High Performing,
Adaptable
USA:
Open
Government
ARGENTINA:
Administrative
& Civil Service
Reform
UK:
Civil Service
Reform
‘Big Society’
RUSSIA:
Civil
Service
Reform
CHINA:
Civil
Service
Reform
PAKISTAN:
Civil Service
Reform
SINGAPORE:
NIGERIA:
Civil Service KENYA:
Civil
Renewal
Service
Reform
CONGO:
Public Service
Reform &
Rejuvenation
PS21
‘Singapore
Conversation’
AUSTRALIA:
Public Service Reform
NEW ZEALAND:
Public Sector
Reform
18
SENARIO MALAYSIA
EVOLVING ROLES: MALAYSIA STRATEGIC RESPONSE
Serving
Steering
Rowing
Government as
provider
•
•
•
•
1960
Producer dominated
Fuel Nation’s growth
Regulator
Law and Order
Maintenance
1970
Government as
facilitator
Government as
pacesetter
• Spearheading
modernisation
• Private sector
involvement
• Private Sector
as the engine
of growth
1980
1990
• Initiation of
Government
Transformation
• Lean Agencies
• Public-Private
Partnership
• Engagement
2000
Empowering
Government as
convener & enabler
• Open Government
• Government
Transformation
Programme
• Citizening public
sector
• Strategic
Collaboration
• Engagement
• Search and Assist
• Lean agencies
• Volunteerism
2010
20 2020
Adapted from Stephen F. Jooste, 2008, A New Public Sector in Developing Countries.
PUBLIC SECTOR: THE FAST MODEL
THE FUTURE OF GOVERNMENT
•
•
•
•
Citizen
Engagement
Administrative
Efficiency
Decision-Making
Process
Inter-Government
and Cross Sector
Collaboration
Flexible to adapt to
current trend,
customer and
stakeholder
expectation,
increases survival
and ensures stability.
F.A.S.T. MODEL
Carefully Plans
Workforce
Reductions Coupled
With Significant
Organisation,
Technological and
Workforce Advances
Redesigning Policy,
Legal and Regulatory
Frameworks and
Processes To Align
With The Dynamics
of a Networked
World
21
CHARTING THE WAY FORWARD FOR THE
MALAYSIAN PUBLIC SECTOR
BRIDGING FROM NOW TO THE FUTURE:
The underlying characteristic of the
government of the future
FROM ….
TO ….
BUILDING THE NATION
IN AN INNOVATIVE WAY:
Taking the road less
travelled
Ref: Future State 2030, KPMG, 2013 and
Future of Government, PwC, June 2013
22
SHAPING THE PUBLIC SECTOR OF THE FUTURE:
A DESIGN
THE GLOBAL
MEGATRENDS
THE GUIDING
BLUEPRINTS
CHARTING THE WAY FORWARD
Lenses
Key Characteristics
c
Advancement
in ICT
OUTCOME
VISION 2020
KERANGKA TRANSFORMASI
PERKHIDMATAN AWAM
PERKHIDMATAN
AWAM YANG
BERPRESTASI
TINGGI,
BERINTEGRITI,
DINAMIK DAN
BERJIWA RAKYAT
THE WAY
FORWARD
LAB TRANSFORMASI
PERKHIDMATAN
AWAM
LAB TRANSFORMASI
TUJUAN
objektif lab antara lain termasuk:
• memberi pendedahan umum
mengenai Kerangka Transformasi
Perkhidmatan Awam;
•
• mendapatkan buy-in penjawat
awam ke atas inisiatif transformasi;
• melebarkan jaringan kolaborasi
strategik merentasi sektor awam;
dan
• meningkatkan semangat kerjasama
sebagai satu pasukan yang
mantap.
OBJEKTIF
Membantu kementerian
merangka Langkah
Strategik (LS) dan Inisiatif
Strategik (IS) berdasarkan
Kerangka Transformasi
Perkhidmatan Awam
PERKHIDMATAN AWAM
‘Bold & Radical’
Programme
Program Flexible
Working
Arrangement
Menggalakkan
keseimbangan kerjaya
dan keluarga.
KPM
From Industry To Lecture
Theatre (FILTer)
Industry players terlibat
sebagai pensyarah
pelawat dalam
pengajaran di IPT.
Program meningkatkan
pembelajaran
kontekstual dalam
semua program di IPT.
W2W (Waste to Wealth)
National Data
Warehouse (NADWA)
Accessibility data in
real time
MINDEF
Melaksanakan program value
creation bagi bahan buangan
(waste) melalui aplikasi
teknologi hijau untuk
mewujudkan satu bidang
perniagaan yang
menguntungkan.
KEMPEN ZERO
FINGER POINTING
Mengadakan kempen
kesedaran bagi
membudayakan
perbezaan pendapat
(agree to disagree),
Zero Finger Pointing
dan Collective
responsibilities
Strategy-PeopleSystem- Buy-In
Pembangunan Bina Upaya
untuk warga MITI
menerima perubahan/
transformasi struktur dan
cara kerja yang akan
dilaksanakan
PENUTUP
PENUTUP
“...peranan dan pendekatan Kerajaan juga harus
turut berbeza. Hari ini, bukan lagi Kerajaan yang
menentukan segalanya. Kerajaan kini bukan
sekadar mentadbir untuk rakyat, tetapi juga
mentadbir bersama rakyat, membina rangkaian,
memudahcara perkhidmatan dan memfokus
kepada keberhasilan yang besar serta pantas.”
YAB DATO’ SRI MOHD NAJIB TUN HJ ABDUL RAZAK
Sumber: Petikan Ucapan YAB PM sempena Sambutan Hari Pekerja Kebangsaan 2014 di MITC Melaka.
TERIMA KASIH

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