Jenny Mason (John Lewis)

Norfolk’s Working Well
Jenny Mason RGN BSc(Hons) Dip (OH)
Occupational Health Advisor
John Lewis Partnership
11th May 2010
Occupational Health at John Lewis
 Employs
approximately 69,000 people
 28 Branches each with their own OHA
 Role:
Promote Health and Wellbeing
Absence Management
Safety Risk Management
Incident Reporting
 RGN,
Specialist OH Qualification and
Safety Qualification.
History of OH within John Lewis
 1929
John Spedan Lewis, founder of the
Partnership’s experiment in industrial
 Vision of ‘Health, Wealth and Happiness’
for all Partners
 Pre NHS
 Provision of medical services at work
 Nurse role changed with the introduction
of the Health and Safety at Work Act 1974.
Current Occupational Health
 Employer
of Distinction
 Specialist OH Nurses and Physicians
 Physiotherapy
 Podiatry
 Counselling
 Additional specialist training (OH Admin)
 Wellbeing Initiatives.
Well-being initiatives
 Know
Your Numbers
 Cholesterol tests
 Health checks for 40-74 year olds through
Norfolk PCT
Timberhill Health Centre
Aim to prevent CVD and associated ill health
Partners able to attend health assessment in
working time
Lifestyle and referral to appropriate advisor.
Sport in the Workplace
 Partners
in Sport
 Leisure Learning
 Subsidised sporting events
Jive classes
Scuba Diving and Ski-ing taster sessions
 Inter-Branch
and departmental sporting
Managing Absence
Proactive approach
 Education and support for Managers
Managing stress in the workplace workshops
Managing Absence
Stress risk assessment – prevent workplace stress
Risk register – prevent injuries and workplace ill
Specialist Manual Handling training
• Bradleys Manual handling (Store)
• Delivery Drivers (SvB)
Managing Absence
OH works closely with Personnel, Registry Line
Management and Partner
Prevent absence from occurring as much as
Keep close contact with Partner during absence
and offer appropriate support
Work closely with GP
Phased return to work programmes
Modified duties and activities
Review regularly
Fit Note
From 200 AD to 2010 AD
Claudius Galen (129 –
200 AD)
Greek physician and
medical writer
‘Employment is
nature’s physician
and is essential to
human happiness’
John Lewis OH
service continues to
reflect the changes in
the business whilst
continuing to
encompass the spirit
of the Founder back
in 1933 when health
care was first
introduced to the
Thank you for listening
Any Questions?

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