Powerpoint Presentation

Report
Poltys Unified Communication Solutions
Jan 2013
Agenda
Meeting
What’s New
Poltys Products Portfolio by Verticals
New Price List
Poltys Products Overview
Poltys CA Modules Overview
Demos and Essex Power Case Study
What’s New
Price List
• Simplified and Reorganized Price List
•
Call Center and CRM with Call Recording
•
IVR/Customer Interaction System
•
MS Lync
•
Health Care
•
Conference Bridge
• Restructured prices
•
increase competitivity
•
Simplify the offering and quotation process
Products and Features
• New Products
•
CCQueue Wait Time Announcer
•
Poltys CA Modules
• New Features
•
•
Conference Bridge
•
SIP only version on micro chassis appliance
•
Windows GUI – (end of March)
•
Microsoft Outlook 2010 Calendar integration
CCRecord Pro
•
•
IP Recording: IP-PT and SIP
Appointment Reminder
•
Candian French support for Text-to-Speech and Speech Recognition
Reorganized
Product Portfolio
Call Center Solutions
Call Center Supervision
CCView
Server and Desktop
Supervisor
Includes :
Sever software
5 Supervisor Licenses,
expandable
Features
• Log calls
• Cost calls
• Real-Time monitoring
• Queue times and
quantity of calls in
queue
• Groups
• Individual agents
in each group
• Reports
• Performance Graphs
Recording
Add on to CCView
Inbound and outbound
Call Automation
SIP IVR add on to CCView
Dial Out Notification
Agent Productivity
Add on to CCView
Agent desktop Software
Includes
• 5 Agent Licenses,
expandable
Desktop CRM Integration
Add on to Agent
Productivity SW or
CCView
Middle ware that resides on the agent
desktop Includes:
• 5 Agent licenses, expandable
Features
•
•
•
•
Increased Call Center Agent
productivity
CRM integration and data base
pop ups
Call log and lost calls
management
Group collaboration
• Queue monitoring
• Real time monitoring
• Chat
• Request assistance
Features
• Salesforce
• Microsoft Dynamics
• ACT 2012
• Maximizer
• Tigerpaw
• Generic SQL Database
• Custom integration services
Features
• Agent training and evaluation
• Easy settlement of possible disputes
Features
• Automate customer interactions
• Database lookup for caller identification and decision making
• Route incoming calls to the right department or Agent based on multiple criteria
Features
• Notify predefined recipients via PBX extensions, Emails or cellular SMSs that a inbound
and/or outbound call was placed to/ from an PBX extension.
• Protect for calling fraud by rejecting transfer and conference operations on predefined trunks
IVR
Notification System
APPOINTMENT REMINDER
Includes Support for:
(a) Multi-Language MS ) Text
to Speech (TTS) on Win
Server 2008 (not included)
(b) Support for NeoSpeech
TTS
Features
• SIP IVR-based with
predefined scripts
• Integrate with Panasonic
KX-TDE/NCP/ NS
• Easy to configure and use
• No telephony hardware
required
• Connects to an IP-PBX or
directly to Telephony
Service provider
• Use High End TTS for
reading information
• Multiple languages
supported
SIP Speech Auto
Attendant
AUTO ATTENDANT
Includes Support for
Microsoft Speech
Recognition and Text to
Speech engines.
Requires Win Server
2008/2011 (not included)
Features
• Connect the caller to the
intended extension by
speaking his/ her name
• Integrate with Panasonic
KX-TDE/NCP/ NS
• Route the incoming calls to
the destination recipients
according to the caller
speech and a predefined list
of name
• No telephony hardware
required
• High end Text to Speech
and Speech Recognition
engines
• Multiple languages
supported
Inbound / Outbound
SIP IVR System
SIP IVR
Includes Support for:
(a) Multi-Language MS
Speech Recognition (ASR)
and Text to Speech (TTS) on
Win Server 2008 (not
included)
(b) Support for Nuance ASR
and NeoSpeech TTS
Requires custom script
development
Features
• Standalone VoIP Telephony
application based on SIP
protocol that provides
automated inbound/
outbound call interactions
based on touch tone or
voice commands supplied
by customers
• No telephony hardware
required
• Integrate with Panasonic
KX-TDE/NCP/ NS
Conference Bridge
Conference Bridge
Conference Bridge Pro
SIP CONFERENCE BRIDGE
Includes Support for max 10
party conference (upgradable
to max 30 party conference)
CONFERENCE BRIDGE (SIP
only, optional PRI upgrade
available as add-on)
Includes Support for max 40
users organized in max 20
conference rooms per unit
(upgradable to maximum 120
users per system)
Features
• Integrate with Panasonic
KX-TDE/NCP/ NS
• Dial-out and Meet-Me
Conferences
• Connectivity to PBX by SIP
trunks/ SIP extensions
• Easy to use Web-based
Administration Console
• Integration with Microsoft
Outlook Calendar
Features
• Integrate with Panasonic
KX-TDE/NCP/ NS
• Dial-out and Meet-Me
Conferences
• Connectivity to PBX by SIP
trunks/ SIP extensions/ PRI
extensions
• Easy to use Web-based
Administration Console
• Integration with Microsoft
Outlook Calendar
Microsoft Lync
Microsoft Lync
Gateway
Poltys Lync Gateway for
Microsoft Lync 2010
Includes Support for max 200
seats
Features
• Remote Call Control (RCC) services to allow users
to control and interact with their telephone handsets
from within the Microsoft Lync client
• Integrate with Panasonic TDA/ TDE/ NCP/ NS
compatible
• When a call rings at a user's desk phone, it also
appears in Microsoft Lync
• Users can dial, answer, hang up, hold, retrieve,
transfer, and deflect calls on their desk phone
• Call forwarding state of the user's desk phone can
be controlled
• When a user's desk phone is busy, their presence
status in Microsoft Lync is shown as "in a call"
Healthcare Solutions
Direct Care Connect
DCC
Direct Care Monitor
DCM
Server and Desktop Supervisor
Includes :
Sever software
5 Supervisor Licenses,
expandable
Server and Desktop Software
Includes
• 5 Supervisor Licenses,
expandable
Features
• Log alarms
• Translate the alarm message to
PS and PT phones
• Real-Time monitoring
• Reports
• Graphical monitorng
Features
Dial Out Notification
Add on to DCC
CCAccounting
Add on to the DCC
•
•
•
Generate reports for DTMF –
based NCS
Call log and lost calls
management
Call Accounting
Patient Reminder
IVR
Turnkey solution with hardware server
Features
• places outbound calls to deliver specific
appointment information to each called
recipient .
• No telephony hardware required
• 100% Voice over IP solution
• multiple languages supported
Features
• Notify predefined recipients via PBX extensions, Emails or cellular
SMSs that a inbound and/or outbound call was placed to/ from an PBX
extension.
• Protect for calling fraud by rejecting transfer and conference operations
on predefined PBX trunks
Features
• Call level and cost reporting
Poltys CA Modules
Poltys CA Modules
CA Auto Attendant
Module
CA Appointment
Reminder Module
CA Outbound Dialer
Module
CA Conference Bridge
Module
Connects the caller to the
intended recipient by
speaking the name or by
entering the extension
number
Connects internal and
outside participants in
multi-party voice
conferences
Automatically places calls
to a predefined list of
phone numbers when the
agent status is “available”
Connects internal and
outside participants in
multi-party voice
conferences
Features
• Integrate with Panasonic
KX-TDE/NCP/ NS
• Enabled, customer speaks
the name of the party he
wants to talk to
• Get the CA client presence
status, play the associated
greeting and perform the
specific action
• Call is transferred
automatically to the
appropriate person if
available
• Outside caller can request a
call back and leave a
callback number
• Auto Attendant will popup a
window with the callback
requests and if it is
accepted, the callback
number is automatically
dialed
Features
• Integrate with Panasonic
KX-TDE/NCP/ NS
• Plays pre-recorded
messages or can use Text to
Speech technology
• If the call is not answered it
retries, if an answering
machine answers, it leaves a
message.
• Can leave messages in
different languages
• Creates Call Completion
Reports and Call Logs
Features
• Integrate with Panasonic
KX-TDE/NCP/ NS
• Calls the numbers one by
one as soon as Agents
becomes available
• Busy or no answer numbers
are retried
• The outbound dialer
eliminates the customer
search and dial time that the
agent normally does
• Agents are presented with
calls as their status changes
to available
• Outbound call list can be
shared via CRM databases
between multiple Agents
• Import call list from external
CSV file
Features
• Integrate with Panasonic
KX-TDE/NCP/ NS
• Multi-party, multi-speaker
conferences
• Maximum 48 conference
rooms
• Total of 96 simultaneous
attendees per system
• Easy to configure ad-doc
conference
• Easy to add/remove
participants from the product
GUI
CA ACD Report Module
Provides reporting features
to CA Supervisor, enabling
agent and group history
analysis
Features
• Integrate with Panasonic
KX-TDE/NCP/ NS
• Collect ACD statistics
regularly from CA Supervisor
• Build Reports by
month/day/hour/day of week
and group for a selected
time range
• Group Report Statistics
• Agent Status Report ACD
Statistics
New Price List
Call Center
OPTIONAL POSITION IN
QUEUE ANNOUNCEMENT
AND DIALOUT NOTIFFICATION
CALL CENTER
LICENSES
OPTIONAL CALL RECORDING
ADD-ON
Call Accounting
PYCCA (one per supervisor)
NOT AVAILABLE
PYDOUTNDCC and/or PYQA
Call Center CRM Pop-Up
PYCR (one per agent)
NOT AVAILABLE
PYDOUTNDCC and/or PYQA
Call Center Monitoring
PYCCV (one per supervisor)
PCCRRISET-4,8,12,16,24A and/or
PCCRRISE-8,16,24D and/or
PYDOUTNDCC and/or PYQA
PCCRRIST-1,2 and/or PYCCR-SIP-T(-A)
Cal Center Agent PopUp with
CRM Integration
PYCCACCV + PYCRM (one set for
NOT AVAILABLE
each agent)
Call Center Monitoring with
CRM PopUp (w optional
Recording)
Call Center Monitoring with
Agent PopUp (w optional
Recording)
Call Center Monitoring with
Agent PopUp and CRM
Integration (w optional
Recording)
PCCRRISET-4,8,12,16,24A and/or
PYCCACCV (one per supervisor) +
PCCRRISE-8,16,24D and/or
PYDOUTNDCC and/or PYQA
PYCRM (one per agent)
PCCRRIST-1,2 and/or PYCCR-SIP-T(-A)
PCCRRISET-4,8,12,16,24A and/or
PYCCV (one per supervisor) +
PCCRRISE-8,16,24D and/or
PYDOUTNDCC and/or PYQA
PYCCACCV (one per agent)
PCCRRIST-1,2 and/or PYCCR-SIP-T(-A)
PYDOUTNDCC and/or PYQA
PYCCV (one per supervisor) plus PCCRRISET-4,8,12,16,24A and/or
PYCCACCV + PYCRM (one set for PCCRRISE-8,16,24D and/or
PYDOUTNDCC and/or PYQA
each agent)
PCCRRIST-1,2 and/or PYCCR-SIP-T(-A)
IVR
SYSTEM
Multi-Lingual Appointment Reminder
Multi-Lingual Aut0Attendant
Multi-Lingual Appointment Reminder
and AutoAttendant
Multi-Lingual Custom IVR System MS
with ASR and TTS and support for
Nuance ASR and NeoSpeech TTS
(Nuance and NeoSpeech licenses sold
separately.
Examples:
LICENSES
OPTIONAL OS AND CHASSIS
PYPNS-1,2,4 (ports) + PYPNS-P for each
additional port
PYCCIVR-SIP (4 ports) + PYCCIVR-SIP-P (for
each additional port if more than 4 ports
are needed)
PYPNS-1,2,4 (ports) + PYPNS-P for each
additional port + PYCCIVR-AATND (4 ports)
+ PYCCIVR-AATND-AP (for each additional
port)
PYCCIVR-SIP (4 ports) + PYCCIVR-SIP-P (for
each additional port if more than 4 ports
are needed) + PYCCIVR-SCRIPT (per hour
custom IVR script development)
PYWSE (or PYWSS) + PYMICRO (or PYDELL or
PY1UC or PY2UC or PY4UC-MP )
PYWSE (or PYWSS) + PYMICRO (or PYDELL or
PY1UC or PY2UC or PY4UC-MP )
Optional Nuance ASR - PYCCIVR-SIPNRT2/T3+Optional PYCCIVR-SIP-NRT2L/T3L
School board application, emergency
Optiona NeoSpeech TTS - PYCCIVR-SIPnotification, serial umber verification, NSTTS + PYCCIVR-SIP-NSTTSAL
store locator, car locator based on VIN,
etc.
PYWSE (or PYWSS) + PYMICRO (or PYDELL or
PY1UC or PY2UC or PY4UC-MP)
PYWSE (or PYWSS) + PYMICRO (or PYDELL or
PY1UC or PY2UC or PY4UC-MP ) – for MS TTS
and ASR
or
PYw7 + PYMICRO (or PYDELL or PY1UC or
PY2UC or PY4UC-MP ) – for Nuance and
NeoSpeech, no Microsoft TTS or ASR
Conference Bridge/Lync
Conference Bridge
CONFERENCE BRIDGE
LICENSES
Max 30 party SIP only conference
bridge (preinstalled on PYMICRO)
Max 120 party Conference
users/system, SIP or PRI (preinstalled on
PY1UC)
PYCB-CBSIP (first 10 participants) + CBSIPNOT AVAILABLE
10U for each additional 10 participants
PYCB-PRO (first 40 SIP users) + PYCB-PRO20U for each additional 20 SIP users
OPTIONAL T1/E1 PRI
PYCBA‐T‐1 (one PRI) or PYCBA‐T‐2 (2PRI)
MS Lync
CONFERENCE BRIDGE
LICENSES
OPTIONAL OS AND CHASSIS
Lync gateway for Microsoft (max 200
seats), multi-PBX support
PYGWMSL50/100/200 for 50/100/200 seats
PYw7 + PYMICRO (or PYDELL or PY1UC or
+ PYGWMSL-MultiPBXA for additional PBX
PY2UC or PY4UC-MP)
support
Healthcare
CONFERENCE BRIDGE LICENSES
OPTIONAL CALL
ACCOUNTING AND
DIALOUT NOTIFFICATION
OPTIONAL OS AND CHASSIS
PYDCCL (for the first 20 alerted
PYDCCADCC (for call accounting)
PYw7 + PYMICRO (or PYDELL or
Direct Care Connect Lite extensions) + PYDCCLE10 (for each + PYDOUTNDCC (for dialout
PY1UC or PY2UC or PY4UC-MP)
additional extensions)
notification)
Direct Care Connect Lite PYDCCL (for the first 20 alerted
PYDCCADCC (for call accounting)
PYw7 + PYMICRO (or PYDELL or
with Callback to Extension extensions) + PYDCCLE10 (for each + PYDOUTNDCC (for dialout
PY1UC or PY2UC or PY4UC-MP)
Support
additional extensions) + PYDCCLC notification)
PYDCCADCC (for call accounting)
PYDCCP (for the first 20 alerted
PYw7 + PYMICRO (or PYDELL or
+ PYDOUTNDCC (for dialout
Direct Care Connect Pro extensions) + PYDCCPE10 (for each
PY1UC or PY2UC or PY4UC-MP)
notification)
additional extensions
Direct Care Monitor
PYDCCM
Direct Care Monitor with
PCCRCTDA
TVM Recording
PYDCCADCC (for call accounting)
PYw7 + PYMICRO (or PYDELL or
+ PYDOUTNDCC (for dialout
PY1UC or PY2UC or PY4UC-MP)
notification)
PYDCCADCC (for call accounting)
PYw7 + PYMICRO (or PYDELL or
+ PYDOUTNDCC (for dialout
PY1UC or PY2UC or PY4UC-MP)
notification)
CA Modules Add Ons
CA Module
CA ACD Reports Module
CA Conference Bridge Module
CA Outbound Dialer Module
CA Auto Attendant Module
CA Appointment
Reminder Module
SW LICENSES
One CA Supervisor and Poltys ACD Report Module
Client License for each person using the ACD Report
Module
One CA Client and Poltys CA Conference Bridge Module
Client License for each person using the Conference
Bridge Module
and
PYCACONF (first 10 participants) + CBSIP-10U for each
additional 10 participants + PYCACONFE for each
additional 10 users
One CA Client and Poltys Outbound Dialer Module
Client License for each person using the Outbound
Dialer Module
One CA Client and PYCAAA SOFTWARE ONLY for first
person using the Auto Attendant Module
and
one PYCAAAE for each additional SIP port
and
one PYCAAACLIENT for each additional person using
the Auto Attendant Module
One CA Client and PYCAAPT for first person using the
Appointment Reminder Module
and
PYCAAPTE for each additional SIP port
and
PYCAAPTCLIENT for each additional person using the
Appointment Reminder Module
APPLIANCE
None
PYCAMICROCONF for a limit of max 30 participants
or
PYCA1UCONF if more than 30 participants are required
None
PYCAMICRO for a limit of max 4 SIP ports
or
PYCA1U if mote that 4 SIP ports are required
PYCAMICRO for a limit of max 4 SIP ports
or
PYCA1U if more that 4 SIP ports are required
Available Chassis
Product Name
Part No
Price List Description
PCI/PCIe Slots
(boards that can be installed)
CHASSIS
PY1UC
1U rackmount chassis 19” x 15” x 3.5”, 1TB GB HDD, no OS
(only 1 board can be installed)
1
PY2UC
2U rackmount chassis 19" x 3.46" x 13.9"( W x H x D), 1TB GB
HDD, no OS (can install up to 3 boards)
3
PY4UC-MP
4U rackmount chassis 26.5"(D)x19"(W)x7"(H), mirrored 1TB GB
HDD redundant power supply, no OS
5
Compact Tower
Server
PYDELL
Dell PowerEdge Tower 18.26 H x 7.45” W x 16.55” D, W, 1TB
GB HDD, no OS (can install up to 3 boards)
3
Micro Chassis
PYMICRO
Micro chassis 2.1" x 8.7" x 12.1" 2GB RAM, 60GB SSD, no OS
(no additional boards supported)
NA
Windows 7 Pro 64 bit OEM (includes installation)
NA
High End 19" rack
mount chassis
Supermicro
motherboard
Operating System
Windows 7 license
PYw7
OEM
Windows Server
PYWSE
Essentials OEM
Windows Server
PYWSS
Standard OEM
Microsoft Server Essentials -OEM up to 25 users/ports
(includes installation)
Microsoft Server Essentials OEM - up to 75 users/ports
(includes installation)
NA
NA
Chassis Selection Matrix
Chassis Selection Matrix
PY1UC
1U Rackmount
PY2UC
2U Rackmount
PY4UC - MP/MPSRV
4U Rackmount
PYDELL
Dell Tower
PYMICRO
MicroChassis
CCView
YES
YES
YES
YES
NO
CCAccounting
YES
YES
YES
YES
NO
SIP/MGCP Recording
YES
YES
YES
YES
NO
1 PRI card only
3 cards
5 cards
3 cards
NO
MSLinc
YES
YES
YES
YES
YES
DCC
YES
YES
YES
YES
YES
Appointment
Reminder
64
32
32
32
16
AutoAttendant
64
32
32
32
16
SIP IVR
64
32
32
32
16
Conference Bridge
100
Extension or Trunk
Recording
30
Poltys Products
Overview
CCView2012 Key Features
•
Display real-time PBX call activity
•
Enhanced Counters and Timers management
•
Full PBX ACD statistics and reports
•
Predefined report templates for quick report generation
•
Call billing
•
Multiple Supervisors
•
Send SMS notifications when network connection to PBX is
down
•
Connect to up to 8-networked Panasonic IP-PBXs
simultaneously
•
Multi-PBX and CCRecord Pro ready
•
Multilanguage support
CCView2012 Monitor
System Statistics
Group Statistics
Agent Statistics
CCView2012 Graphs
CCView2012 Reports
41 predefined templates
CCView2012 Logs
Desktop CRM
Salesforce
Microsoft Dynamics
ACT 2012
Maximizer
Tigerpaw
Generic SQL Database
Custom integration services
CCAccounting
Call level and cost reporting
Call cost reporting at
extension level
Call cost reporting at account
code level
Trunk calls report
Billing Calls and other charges
CCRecord Pro
Call recording solution that works on digital and analog
extension/ trunk side or SIP extension/ trunk side
Recording Targets
•
•
•
•
Analog/ Panasonic Digital Extensions
Analog/ PRI23 and PRI30 Trunks
SIP Extensions/ Trunks
Any Call Type (incoming/ outgoing/ ACD/ * Non-ACD,
intercom)
Rapid search with extensive call filtering
DID/ Caller ID/ Extension user defined lists
Multiple security levels for accessing the
recorded conversations
Supervisor Options
•
•
•
•
Record specific extension/ DID calls
Manual/ Automatic Recording
Export Voice Records
Listen to recorded conversations
CCAgent
Incoming call screen pop with internal CRM information and
call control/ chat functions
Improve Performance
• One clink call handling
• Make call
• Answer call
• On hook
• Consult
• Conference
Agent can see
• Queue information
• Other Agents Status
• Their own Log Information
Poltys Lync Gateway
Poltys Lync Gateway connects the Panasonic Telephony
System to the Microsoft Lync Server
Remote Call Control (RCC) services allow users to control
their telephone handsets from within the Microsoft Lync client
Panasonic TDA/ TDE/ NCP/ NS compatible
When a call rings at a user's desk phone, it
also appears in Microsoft Lync
Users can dial, answer, hang up, hold,
retrieve, transfer, and deflect calls on their
desk phone
Call forwarding state of the user's desk
phone can be controlled
When a user's desk phone is busy, their
presence status in Microsoft Lync is shown
as "in a call"
Poltys
Gateway
CCQueue
Poltys’ CCQueue Wait Time Announcer
Turnkey solution that informs the caller about the position in queue and
estimated waiting time in queue.
SIP-/ DISA-based solution
Answer the inbound calls routed by the PBX
Play queue messages to the caller
Ask the caller for voicemail routing
Route incoming calls to the appropriate IPPBX ICD queue
Offers callers a bail-out option
SIP IVR
Standalone IP Telephony application based on SIP protocol that
provides automated inbound/ outbound call interactions based on
touch tone or voice commands supplied by customers
APPOINTMENT REMINDER
SCHOOL BOARD APPLICATION
EMERGENCY NOTIFICATION APPLICATION
SERIAL NUMBER VERIFICATION
CHECK TEST RESULTS APPLICATION
CAR LOCATOR BASED ON VIN
STORE LOCATOR BY PHONE
DIAL BY NAME
AUDIO BULLETIN BOARD
HOMEWORK
AUTOMATED TRANSPORTATION INFORMATION BY
PHONE
PHONE SURVEYS
CONDUCT AUTOMATED TESTING
AUTOMATIC PHONE ANSWERING SERVICE FOR
HUMAN RESOURCE DEVELOPMENT
VIRTUAL SECRETARY
LEGAL PHONE SERVICES
REGISTER BY PHONE
"I'M OK" PHONE SERVICE
EMERGENCY VOICE BROADCASTING
INFORMATION PHONE SERVICES
SELF SERVICE TECHNOLOGY
PHONE COACHING SERVICE
REAL ESTATE PHONE SERVICE
FINANCIAL PHONE SERVICE
SECURITY GUARD MONITOR
MEDICATION REMINDER SERVICE
Conference Bridge
Meet-me and Dial-out conferences
Outlook integration
Dial-out and Meet-Me Conferences
Flexibility
• Audio mix of multiple types of extensions/ trunks
• SIP Extensions
• SIP/ PRI Trunks
• SIP/ MGCP/ analog/ digital proprietary extensions
Easy to use Web-based Administration
Console
Email notification with Outlook calendar
attachment
Scalability
• 23 Party conference attendees in
basic unit 55 Port capacity
• Expansion to over 100-party attendees
• Maximum 50 conference rooms per unit
Speech AutoAttendant
Connects the caller to the intended recipient by speaking his/
her name or by dialing the appropriate extension
Connect the caller to the intended extension
by speaking his/ her name
Integrate with Panasonic KX-TDE/NCP/ NS
Route the incoming calls to the destination
recipients according to the caller speech and
a predefined list of name
High end Text to Speech and Speech
Recognition engines
Multiple languages supported
Appointment Reminder
Minimizes no-shows for Doctors, Dentists and Chiropractic offices
or other business with high volume of appointments per day
Easy to configure and use
SIP IVR-based with predefined scripts
No telephony hardware required
Connects to an IP-PBX or directly to
Telephony Service provider
Use High End TTS for reading information
Dial out Notification/Fraud Protection
Notifies predefined list of recipients via PBX extensions,
Emails or cellular SMSs that a certain phone number has
been dialed
Allow/ reject calls based on predefined rules
Easy to configure and use
Effective extension monitoring and control via CSTA
protocol
Fraud protection by allowing/ rejecting calls based on
predefined rules
Predefined phone extensions, ACD groups, email
addresses and cellular phone numbers to be notified
Provide supplementary CTI connection for other
Poltys CTI products
Notification message sent contains the extension
used and the phone number that has been dialed
Direct Care Connect
Helps Assisted living Facilities and Nursing Homes manage the
communications, personnel and risk of late alarm response in an
efficient and effective way
Immediate text display of patient,
room and call status
Direct callback to patient room speaker
Automatic forwarding to alternate caregiver
Automatic patient assignment by shift
Dynamic text messaging from Caregiver Receptionist
workstation
Real-time alarm, queue and caregiver status
Integrate with the top-selling
nurse call systems
Direct Care Monitor
Call monitoring tool that provides real-time monitoring and
reporting of alarms and emergency calls
Comprehensive real-time and historical tools for PBX call tracking
Real-time monitoring of caregiver ACD
groups defined according to the alarm levels
Comprehensive alarms reporting
Email notifications sent to personnel
supervisor for each alarm encountered
911 emergency notifications management
• Supervisor audible alert
• Supervisor popup window with warning message
• Notification delivered to predefined emergency ACD group
Self Service IVR
Inbound/ Outbound SIP IVR
Sends predefined customer reminders using text-to-speech technology
Allows customers access their information such as bill amount, due
date and last payment made
English and French Canadian language support
2 Port Outbound SIP IVR for Customer
Reminder
8 Port Inbound SIP IVR to handle Self
Service IVR Flow
Gather customer account number and upon
verification let them to access their
information such as bill amount, due date
and last payment made
Ability to leave message by specific request,
e.g. bill complaint
Ability to track outgoing and incoming call
volume
Poltys CA
Modules
Overview
CA Modules Overview
New functionality for the Panasonic CA
provided by Poltys
Dec 2012
Panasonic CA and Poltys CA Modules create
an unified application suite
•
CA Modules are derived from existing Poltys
applications
•
CA Modules use the propriety Panasonic CTI
I/F for a seamless integration with CA and
PBX
•
Languages available for the GUI
•
English
•
German
•
Spanish
Key Concept
•
•
Panasonic Family Product
Affordable to sell by Panasonic Dealer
ACD
Reports
Tight integration
as CA Family product
•
Conference
Bridge
Appointment
Reminder
Auto
Attendant
Outbound
Dialer
CA Modules Functionality
Poltys CA modules can be launched from CA V4 screen
with easy one-click operation, then provides effective five
functions
CA
Click
Poltys
CA Module
1. ACD
Reports
Provides Call Center reporting features, adding ACD
Call Center specific functionality
2. Conf
Bridge
Adds audio conference capabilities to the CA Pro and
CA Supervisor Clients
3. Appt.
Reminder
Places outbound calls to customers and when the call
is answered, plays specific message
4. Auto
Attendant
Connects the caller to the intended recipient by
speaking the name or by entering the extension
number, using speech recognition technology
Select a function
5.Outbound
Dialer
Automatically places calls to a predefined list of phone
numbers and connects the called person to the agent
as soon as the call is answered
Conference Bridge Module
Connects internal and outside participants in multiparty voice conferences
Features
•
•
•
•
•
Multi-party, multi-speaker conferences
Maximum 48 conference rooms
Total of 96 simultaneous attendees per system
Easy to configure ad-doc conference
Easy to add/remove participants from the product GUI
Benefits
• Reduces costs on multi-party calls
• Secure calls
• Reduces travel costs
Ideal Customers
•
•
•
•
Corporate Organizations
Inter-company, worldwide training
Auctions via telephone
Organizations that take regular referendums/votes
Appt Reminder Module
Connects internal and outside participants in multiparty voice conferences
Features
• Plays pre-recorded messages or can use Text to Speech technology
• If the call is not answered it retries, if an answering machine
answers, it leaves a message.
• Can leave messages in different languages
• Creates Call Completion Reports and Call Logs.
Benefits
•
•
•
•
Reduce no-shows
Make Better Use of Your Appointment Slots
Save The Time of Staff
Regular / Periodical checkup remainder
Ideal Customers
•
•
•
•
•
Doctor/Dentist Offices
Any Service Business Appointment Confirmation
Emergency Notifications
School to Parents Notifications
Car Dealer
Outbound Dialer Module
Automatically places calls to a predefined list of phone
numbers when the agent status is “available”
Features
• Calls the numbers one by one as soon as Agents becomes available
• Busy or no answer numbers are retried
• The outbound dialer eliminates the customer search and dial time
that the agent normally does
• Agents are presented with calls as their status changes to available
• Outbound call list can be shared via CRM databases between
multiple Agents
• Import call list from external CSV file
Benefits
• Helps maximize revenue opportunities
• Improve Contact Center Productivity, agents spend more time talking
than dialing
Ideal Customers
•
•
•
•
•
•
Collection Agencies
Patient Check-Up
Appointment Confirmation
Lead Generating
Telemarketing
Political Campaigns
AutoAttendant Module
Connects the caller to the intended recipient by speaking
the name or by entering the extension number, or
perform actions depending on CA presence state
Features
• Enabled, customer speaks the name of the party he wants to talk to
• Get the CA client presence status, play the associated greeting and
perform the specific action
• Call is transferred automatically to the appropriate person if available
• Outside caller can request a call back and leave a callback number
• Auto Attendant will popup a window with the callback requests and if
it is accepted, the callback number is automatically dialed
Benefits
• Helps companies reduce their overall operating costs
• Performs Call Routing Efficiently
Ideal Customers
• Law firms
• Accounting firms
• Product & service businesses
ACD Reports Module
Provides reporting features to CA Supervisor,
enabling agent and group history analysis
Features
• Collect ACD statistics regularly from CA Supervisor
• Build Reports by month/day/hour/day of week and group for a
selected time range
• Group Report Statistics
• Agent Status Report ACD Statistics
Benefits
• Provide ACD Reports for increased Productivity, Profitability and
Customer Satisfaction)
• No Poltys Appliance required
Ideal Customers
• Help Desk Supervisor, Customer Support Supervisor, Sales, etc.
• Telemarketing Supervisor
CA Modules Part Numbers
Product Name
Item Code
Description
Poltys CA ACD Report Module
Poltys CA ACD Reports Client license
PYCAACD
Poltys CA ACD Reports Module 1 (one) license
Poltys CA ACD Outbound Dialer Module
Poltys CA Outbound dialer Client license
PYCAOUT
Outbound Dialer CA Module 1(one) license.
Poltys CA Appointment Reminder Module
Poltys CA Appointment Reminder Module
SOFTWARE ONLY
PYCAAPT
1 SIP Port Poltys CA Appointment Reminder SOFTWARE ONLY (Requires Win Server 2008 or
higher
Poltys CA Appointment Reminder Additional Module
PYCAAPTE
1 (one) Port Extension
1 (one) SIP Port Appointment Reminder Extension
1 (one) Year Software Maintenance Contract
Poltys CA Appointment Reminder Client license
PYCAAPTCLIENT
Appointment Reminder CA Module 1(one) license
Poltys CA Auto Attendant Module SOFTWARE
ONLY
PYCAAA
1 SIP Port Poltys CA Auto Attendant SOFTWARE ONLY (Requires Win Server 2008 not
included)
Poltys CA Auto Attendant Additional Module 1
(one) Port Extention
PYCAAAE
1 (one) SIP Port Auto Attendant Extension
Poltys CA Auto Attendant Client license
PYCAAACLIENT
Speech Autoatendant CA Module 1(one) license
Poltys CA Auto Attendant Module
Poltys CA Conference Bridge Module
Poltys CA Conference Bridge Module SOFTWARE
PYCACONF
ONLY
Poltys CA Conference Bridge Module, max 10 party conference (upgradable to max 100* party
conference)
Poltys CA Conference Bridge Module Add-on users
PYCACONFE
SOFTWARE ONLY
Conference Bridge, ten (10) user upgrade
Poltys Appliances
Low profile 1U, 19” Rackmount
PYCA1UCONF
Low profile 1U, 19” Rackmount Applience (only 1 PCIe board can be installed)
For Conference Bridge with over 30 participants and max 100 participants
Low profile 1U, 19” Rackmount
PYCA1U
Low profile 1U, 19” Rackmount Applience (only 1 PCIe board can be installed)
For Appointment Reminder and Auto Attendant with more than 4 ports and maximum 48 ports
Micro Appliance
PYCAMICROCONF
Micro Appliance
For Conference Bridge with max 20 SIP participants
Micro Appliance
PYCAMICRO
Micro Appliance
For Appointment Reminder and Auto Attendant with up to 4 SIP ports
CA Modules Order Process
•
CA modules are added to the Panasonic Price List
•
Order are placed to Panasonic Sales Company and for each
Part number an Activation Code is supplied
•
Activation Code is used by Dealers to log into the Poltys
licensing portal (https://licensing.poltys.com/PoltysLicense/)
to activate the SW parts and initiate HW delivery
•
Activation Code is generated by Poltys and has the order
details encrypted in 16 alphanumeric characters in the
following format: xxxx-xxxx-xxxx-xxxx
Poltys Appliance for CA
•
Poltys provides pre-installed appliance Server for easy to setup
•
Conference Bridge, Appointment Reminder and Auto Attendant CA
Modules are preinstalled on Poltys Appliance
Appliance
Micro Chassis
Specifications
Intel D2700MUD 2.13 GHz Dual Core Atom
D2700, 2GB RAM, 60GB SSD Drive
•
•
•
Low profile 1U,
19” rackmount
Appliance dimensions: 9” x 8” x 2.5”
Packed: 13” x 11” x 4.5 “
Packed Weight: 6lb
Quad Core 3.2 GHz I7, 4GB RAM, 250GB
enterprise level HDD, X8STi Supermicro
motherboard, Low profile 1U, 19” rackmount
chassis
•
•
•
Appliance dimensions: 19” x 15” x 3.5”
Packed: 22” x 19” x 7 “
Packed Weight: 16lb
Capacity
Description
Conf. Bridge up to 24 SIP participants
or
App. Reminder + Speech AA up to 8
SIP ports
Desktop /Mini Tower
Conf. Bridge sever 24 participants
(max 100 participants)
App. Reminder + Speech AA over 4
ports (max 48 SIP ports)
Tower/19’ Rack
Mountable
Note: This are minimum requirements for each appliance. Other versions may be supplied upon availability
Poltys Licenses
License on Client Side
(CA User PC)
Poltys Appliance
Yes
No appliance
Not needed
Yes
(Poltys licenses are required.)
Appointment
Reminder
Yes
Yes
(Poltys Licenses are required.)
Auto Attendant
Yes
Yes
(Poltys Licenses are required.)
Outbound dialer
Yes
No appliance
CA Module
ACD Reports
Conference Bridge
Panasonic Activation Keys
CA Module
CA Activation Key
SIP Phone Activation Key
Yes
(CA Supervisor user)
No
Yes
(CA Supervisor or CA Pro user)
Yes
Appointment
Reminder
Yes
(CA Supervisor or CA Operator or CA Pro User)
Yes
Auto Attendant
Yes
(CA Supervisor or CA Operator or CA Pro User)
Yes
Outbound dialer
Yes
(CA Supervisor or CA Operator or CA Pro User)
No
ACD Reports
Conference Bridge
CA Modules Install Kit
•
One installation kit for all Poltys CA Modules (CAModules.exe)
downloadable from
ftp://CAModules.poltys.com:[email protected]
Go to ftp://CAModules.poltys.com:[email protected]
Username: CAModules.poltys.com
Password: cre4aVaSuit
CAModules.poltys.com
cre4aVaSuit
•
In case the FTP download is not an option, the installation CDs will
be shipped to sales companies for distribution
•
Each CA Module comes with a 60 days trial license
Demos and Essex Power
Case Study
Demo and Case Study
• Demo
•
Poltys Conference Bridge
•
Poltys CA Modules
• Case Study
•
Essex Power Solution Overview
•
Appointment Reminder and SIP IVR details
Thank You!

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