Pactera Shanghai Overview Shanghai City Overview Shanghai--Pearl of the Orient © Pactera. Confidential. All Rights Reserved. 2 Shanghai Image Magnolia white jade, crystal bright, open when blossoming up, overflowing fragrance Shanghai city flower: Magnolia Choice Michelia Alba for Shanghai city flower, symbolizes the spirit of a pioneer's tenacity. © Pactera. Confidential. All Rights Reserved. 3 One of 10 Economic Centers of China Shanghai obtains United Nations Educational, Scientific and Cultural Organization “the creativity urban network - - design all” the title One of the city's comprehensive competitiveness ranking the top three Shanghai is known as China's financial center, GDP ranked first in 2012 Asia's largest import and export port, is the world's third-largest port （Billion Yuan） “Shanghai - China's software city " GDP in Shanghai(2004-2012) 25000 Second biggest stock market center in the world 20000 15000 10000 • Population: 23 Million • Municipality Area: 1622.64 Km2 • Average Annual Temperature: 16℃ © Pactera. Confidential. All Rights Reserved. 5000 0 2004 2005 2006 2007 2008 2009 2010 2011 2012 4 Convenient Transportation Dalian Beijing IT Services US Japan Xi’an R&D Services Shanghai Chengdu IT Services Singapore Wuxi Guangzhou Shenzhen Shanghai has a modern three-dimensional transportation network system, 15 expressways, 3 high-speed railways, and Hongqiao、PuDong International Airport, Many Metro and Maglev great minds converge。 © Pactera. Confidential. All Rights Reserved. • Shanghai the geographical position is superior, located on the Yangtze river delta. But also become China's most developed to facilitate. • Yangtze river delta " An hour economic circle" • On international routes in the West Bank in the Pacific, In the "Asia-Pacific economic corridors" midpoint, a transportation hub in the Asia-Pacific region. 5 Abundant Talents Supply Shanghai implements "invigorating the city” the main strategy Education Resources Number This city has 60 ordinary University Training Organizations The number of graduates each year for 180,000 Training of the postgraduate institutions were 51 © Pactera. Confidential. All Rights Reserved. 6 Pactera Shanghai Milestones Talent 750 Set up CSTS, MS, IBM , Fuji Xerox ODC mode. Talent 1100 Set up Intel ODC delivery Center Acquired SICE Software company Vanceinfo successfully listed on the New York Stock Exchange(NYSE:VIT) Talent 1300 Acquired AIT(Computer ) company. Set up HUAWEI, 3M ODC center Talent 3600 Acquired GloryCube company. "merger of equals", between hiSoft and VIT to form pactera Technology international ltd. （NASDAQ：PACT) Talent 3000 Acquired HURO company. Acquired iconnect of the project team. © Pactera. Confidential. All Rights Reserved. Talent 1500 Acquired TP Software Technology company. Talent 1800 hiSoft successfully listed on NASDAQ(NASDAQ:HSFT) 7 Growth of Pactera Shanghai • Access to the State Council approved the upgrade for the National Hi-Tech Zizhu Hi-Tech Industrial Development Zone LSP Software Park Industrial Development Zone • Shanghai's software exports (innovative) base • The high-level overseas talents innovation base • Shanghai intellectual property model Park • Software Industry Base in Shanghai • LSP is located in the Pudong New Area, the administrative center of the region and close to the the central business district Tianhua Software Park From May 2007 Size: 1,500M2 Seat: 202 Unit Space Cost(RMB): 500 © Pactera. Confidential. All Rights Reserved. • Government of xuhui district and China town level included in the "Eleven-Five" the planning and construction of the project • the Park is dominated by the information technology industry • Shanghai's software exports (innovative) base From July 2012 Size：2,000M2 Seat: 180 Unit Space Cost(RMB): 1480 From Jun 2010 Size ：15,000M2 Seat: 2200 Unit Space Cost(RMB): 770 8 Outstanding Working Environment Front Desk Office area © Pactera. Confidential. All Rights Reserved. Meeting Room Display area Discussion room 9 Outstanding Working Environment Front Desk Office area © Pactera. Confidential. All Rights Reserved. Meeting Room Waiting area Lounge Hall 10 Human Resource of Pactera Shanghai IT Professional Talent 93%+ Male/Female 6:4 3700+ PL ①& above 210 Average age 28 JAVA 800+ Note: ① PL indicates Project Leader © Pactera. Confidential. All Rights Reserved. 11 Main Projects of Pactera Shanghai PGS HP • The biggest outsourcing vendor of HP Printer in Asia • Language service ranking No.1 Asia • 20%+ outsourcing business of HP worldwide • Provide globalization service with over 100 languages Intel • Is Intel in China's second-largest software services provider; From research and development, testing to the full range of project management services • Business growth exceeding 40% per • Onsite support from a single, remote delivery centers to construction, and transfer and provide high-end services, integrated solutions Microsoft • 2009 GCR Value Excellence Award & 2010 Value Excellence Award, Virtualization Partner • Operation ranking No.1 in 47 global vendors • The biggest outsourcing vendor of Microsoft Server & Tools Dept. Software & hardware R&D, Testing & localization service for customers in Europe and America © Pactera. Confidential. All Rights Reserved. 12 Main Projects of Pactera Shanghai Japan Customer •System design, development, and operation services for Japanese companies. Especially has the rich experience in the Web application development. • Strict and efficient third-party testing services. Customer industries including manufacturing, distribution, IT, public • In the the flex components of development is unique for Japan the flex force No.1 technical strength. • Main development language is Java, FLEX, .Net, C/C++. Software & hardware R&D, QA test, localization & Embedded development Financial Customer • In core banking, BI, CRM, Call center, payment and settlement, wealth management, private banking, mobility and specialization testing. • First high banking CRM market share in China. • 9 years of call center experience, More than 90% of the bank call center case • Won the award of 2012 excellent IT service solutions of financial industry. Application software, industry informatization solutions, IT infrastructure solutions and value-added service © Pactera. Confidential. All Rights Reserved. 13 Main Projects of Pactera Shanghai CSTS • As a key strategic partner of CSTS in China, Pactera maintains the good momentum of Q1,Q2 and Q3 in CSTS KPI and ranks No. 1 in Q4 and the whole year of 2012. • CSTS evaluates vendors’ performance based on a set of five criteria. While Pactera had previously ranked highly for “staff quality” and “compliance,” 2012 marks the first year for which Pactera ranked first place for all four consecutive quarters. also scored in the top spot for all five criteria. • Pactera is CSTS’ primary provider of core banking and testing services, leveraging a 23,000-strong global workforce renowned for rapid scalability, intellectual property protection, and punctual service delivery. • Ranks NO 1 service provider for Citigroup software technology services in china. Testing ,Application products, Cloud computing, Financial industry and the government program. 3M • 3M in Chinese only ODC • IT projects has almost completed all the 3M China • Offshore delivery to 3M United States provides a mixedmode Domestic Customer • Business involves the telecom, Internet and financial industry •Customers including China Mobile, Baidu, Tencent, Alibaba, Bank etc.. Comprehensive BPO solutions to global clients by leveraging quality standards and processes, in-depth knowledge, tools and expert resource management. © Pactera. Confidential. All Rights Reserved. 14 Human Resource of Pactera Shanghai Note: ① PL indicates Project Leader ② CET indicates College English Test of state level Bachelor & above :2400+ 2006 2007 PL ①& above: 280 Average age :28-29 CET-4 ②& above :2600 2008 2009 2010 Male/Female 63%:37% 2012 Total: 3800+ Development Tools : .NET, JAVA, VB, JSP, RPG, COBOL, FLEX, C/C++ © Pactera. Confidential. All Rights Reserved. 15 Pactera Mature Talent Acquisition Network Multi-channel (e.g. social media) access to top talent ensures agile turnaround as project Large Offshore Resource Pool & Mutiple Recruiting Channels requirements evolve. Shared Resume DB, 200 ,000 reservation of CV talent from RMS every year Global Mature recruiting Large Resource Recruiting operation for acquiring top Pool &Resume Professional talent cost-effectively 350+ recruiting professionals in China and 20+ recruiting professionals in US & EMEA © Pactera. Confidential. All Rights Reserved. Partnerships with top Universities Database Graduate placement partnerships with “Top 100 Employers Most Favored by University Graduates” 16 Cooperative partners of Custom Model training --- Pactera University (building a top quality workforce ) Founded in 2004 (famous for simulated training) simulated Pactera environment: role, process, management, communication , soft skill, technologies, corporate culture Training Base Capacity: at least 2000 Square meters in each base Presence: Tianjing, Nanjing, Dalian and Wuxi Partnership with leading universities “Employment Boot Camp”, “Virtual Lab” Client School Partnership with Pactera Clients for customized training Client School for Microsoft, Tencent, Citrix, HP, Huawei In 2011, hiSoft (part of Pactera) provided training for 1553 graduates, average acceptance rate was >80%, 25 courses were customized. © Pactera. Confidential. All Rights Reserved. 17 Pacteraer’s Learning & Development Leadership Manager Training Camp Project Mgt. Academy Project Manager People Manager Technical training Technical Expert Culture Sales School Soft skill Foreign Language Mentor Program Building Pactera certified Trainer team Collection of knowledge Building Pactera E-learning & Mgt. platform PCT New Employee Orientation Library Mentee Selection Mentorin g LMS © Pactera. Confidential. All Rights Reserved. Summarize experience 18 Employee Care Center Employee Communication & Care Center Record the growth of staff with Pactera ！ Stay: Willing to stay with Pactera Strive: Willing to give full measure 2012 Best Employer by www.chinachr.com/ Say: Willing to promote Psychological counseling employees and their family; Birthday Party; Club; Record the growth of employees with Pactera！ Team building; Supplementary medical insurance, Personal Accident Insurance; Courtesy Umbrellas; Annual leave award; Little Medicine chest； Annual physical examination; …… Holiday gifts Library; Company Age MemorialGrowth Tree Continuously improved employee satisfaction …… Basic Care EAP-Happy station Help people mgr and HR grow rapidly, obtain identification and coping skills of problem Employees and reduce management costs; Help staff improve their psychological quality, so that they can live better and work happily. © Pactera. Confidential. All Rights Reserved. Basic Welfare System Charity in Action Make donations & help those in need Contribute to social welfare homes, old-age homes, and children's welfare homes Pactera Ranked in the Top 100 for the “2012 Corporate Social Responsibility Company in China” Promote low carbon green life. 19 Special Care for Onsite Talents Create a high quality life for employee! Here, we not only good at work, we led a better life! © Pactera. Confidential. All Rights Reserved. 20 One Team, One Dream Holiday care Team Communication Games and Cares Team Building Annual meeting © Pactera. Confidential. All Rights Reserved. 21 Pactera: Best Choice for Candidates We offer great rates of We are famous for our compensation with good enterprise culture and industry reputation Many employees ample opportunities for advancement serving Pactera for We pay special attention to our employees’ chosen 10+ years We provide a progressive working environment career path and invests that engenders personal heavily in this area and professional growth © Pactera. Confidential. All Rights Reserved. 22 Pactera Shanghai Awards Vice President Enterprise of Shanghai Association of Service Outsourcing Enterprises Partners since 1999 Chairman Enterprises of Shanghai Software Alliance of the Foreign Trade 2011-2012 state planning key software enterprises Vice President Enterprise of Xuhui District, Shanghai Industry Association © Pactera. Confidential. All Rights Reserved. Star Enterprise of Shanghai software and integrated circuit development Member Enterprise of Shanghai Association of Service Outsourcing Enterprises 23 Thank you © Pactera. Confidential. All Rights Reserved.